Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
or
1.5 Based on 70 reviews
Compare to others
  • Customers like
    • Integrity 4
    • Sincere 2
    • Value 2
  • Customers don't like
    • Customer service 12
    • Irresponsibility 10
    • On hold 40 min 8
Advanced
search
loading...
More Less

This company is a *** rip off. There have been several discrepancies on my account due to securus which has led my account to be in a negative and blocked status. Although they admit it's their fault my account still has to go through the accounting department TK be further investigated before I can get a refund, get my account back in good standing and unblocked and most of all talk to my husband. If this problem is not fixed by tomorrow I'm... Read more

Was this review helpful? 0 0

My name is Heath Stocks ADC #110429 and I am asking someone to open an official investigation into the services, billing, and maintenance practices used by the Securus Phone Company. This company currently has the phone contract for the ADC, but the service has gotten so poor that it is impossible to make a phone call that isn't cut off. The company blames these cut offs for a multiple reasons, most of them the fault of me or those I am calling,... Read more

Was this review helpful? 1 0

This Company SUCKS!!!! Customer Satisfaction is a term they do NOT understand!!! Its All about the $$ and *** if your video visit didnt work or was in any way unsatisfactory! Like any Utility They have You! NO WHERE ELSE TO GO!! NO COMPETITOR YOU CAN GO TO!! THEY Have your $ and YOU By the YOU KNOW WHAT! As a Business owner if i ran my business the way they do, i woud lose customers in DROVES!!! Must be Hillary People Read more

Was this review helpful? 0 0

Worst company ever they make mistake saying my card was not working when it had funds and worked just fine they proceed to block me for 30 days for thier mistake and when I call say can't do anything and hang up on me as I am crying

Add comment

As I stated in the above. It shouldn't be that hard to locate the refund form to print in order to get a credit for the many dropped calls I've been charged for. It's ridiculous how they get away with an already hard and terrible situation to then continue make it hard on the loved ones that's trying to support their family member. The customer staff members aren't any help. They don't help with the problems that I have called in about. Mutiple... Read more

Was this review helpful? 0 0

Horrible company...what they are doing seems illegal..fee after fee..I even got charges for not using the service..they are making alot of money ..by charging absurd fees.

Add comment

Horrible, awful, user unfriendly, ridiculous "service" that takes advantage of family members/friends of those who are incarcerated. It takes 30 minutes of painstaking time to create an account to speak to a loved one who was just placed in jail and you have no clue what is going on. I feel so very sorry for the elderly or mentally challenged family members. There is almost no way they could navigate through the Securus account set up to talk to... Read more

Was this review helpful? 0 0

Worst experience ever. Yesterday Friday 6/10 my husband attempt to make a call to my phone and was blocked. I logged in to my sucurus account and yes I had a negative amount of $32 when I was suppose to have a limit of $200. I called because I needed to know what was happening with this. The lady i spoke to said it was my husband's fault since he wasn't dialing the correct way. I never knew there was a wrong or right way to dial. I called back... Read more

Was this review helpful? 0 1

I had another dropped call. I havnt complained until today. I juzt lost a call but it took 6$ also it wont let him call back i want my monry. I have spent a lot of money. I know i have lost at least 5 calls. Last one today 3;30

Add comment

EXTORTION COMPANY. FEE UPON FEE UPON FEE. Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Securus Technologies.
Filing a new complaint about
×