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My very first securus app experience was terrible!! My visit was schedued at 9pm. I logged in at 8:58 pm. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" then a pop up told me log...
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1.0
#1089586
I do not get billed, rather I pay about twice a week to talk to my loved one. Today I ran out of money what seemed like rather early, & I tediously did the math & noticed that about $6 had 'vanished'. Rechecking my math, I called to find out what was going on. This...
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1.7
#1085331
Received a call from an Inmate-the recording said if I wanted to accept I would have to pay by debit or credit card. The recording went on to say that I would have a 1 time service fee and the cost of the call would be .32 a minute. I entered my credit card and the...
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#1083642

Securus Technologies - Bull ***

Securus Technologies
#1081875
1.1
Ive been trying to set one up says no good password so i try to reset it then it says my email is no goodthen i try to create one but it says that email is already in the sy s tem which is it no good email or what
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Securus Technologies - *** is what I call it

Securus Technologies
#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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Securus Technologies - Gave my pass code to another person

Securus Technologies
#1064165
I give them a 1* rating today's day forever
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Securus Technologies - Fraud

Securus Technologies
#1063092
1.0
My debit card was charged $13.16 and I didn't do it. I call and the money usuage was blocked but I can't get a refund. I don't know any inmates. This is credit card fraud.
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I am realizing $2-$5 charges on my ACCOUNT FOR DIRECT BILL that are not from calls... I DO NOT HAVE A DIRECT BILL ACCOUNT!! What are THE HIDDEN CHARGES for?? I cannot afford $8.10 per phone call every DAY AS IT IS, but somehow I'm doing it. Then another relative calls...
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1.1
I liked
  • Adding funds worked
I didn't like
  • Being charged for a direct billing account i do not even have
  • Charged while not having service
  • Dropped calls and rude customer service reps
#1077046
With all the technology in the world for $6 a call you can't make it a clear quality call. I have tried different and new phones, ipads, internet servers,etc and your phone call NEVER work! Its fathers day my kids waited all day to see their Dad. I bought a new device...
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Anonymous
Barb

Anonymous......you are an ***.

Anonymous
Anonymous

Inmates ?Those kids will be DOING time with their Dad if you don't change something .

1.4
I liked
  • Scheduling an onsite visit
I didn't like
  • Video visits
#1062967
According to Securus website, the funds on the inmate debit account becomes the property of that inmate. Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
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#1054888
I have a securus account and suddenly 2 months ago, the local cost of a phone call doubled - on 4/3/2017 it was $1.83 then on 4/10/2017 it was $3.53. No notification, explanation, etc. When I called customer sertvice it's just a series of recordings. I asked for live...
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2.4
I didn't like
  • Billing practices
  • Not able to resolve issue
  • Extremely bad customer service
#1053845
I set up an account to have video visitation. Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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1. This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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1.0
#1028485
The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail does not make them a bad person. But this company cares Nothing about them and it shows.I will be glad when my husband is done with his 45 days.I...
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1.0
#1026427