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I as I have to be kind of low-key and doing this review considering buddy work for the United States government. But considering that I spent about 2 to 3 hours on here doing little sting you would call it operation because I've been hearing of the scam, frauds, false...
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Anonymous
Anonymous

Stole my money and got no phone calls

1.0
#1130784
I'm soooo!!!! dishearten& dissatisfied with this phone service we've put so much money on my brother's account just to see someone take the money we have put over $100.00 into his account we have the receipts tried making complaints securus refer you to Wayne County...
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#1126469
I tried to set up Securus over 25 Times in 24 hours and no matter what you put it keeps directing you through a never ending loop of typing your personal information in and never gives you a human on chat or by phone. Endless torment, and time consuming day. Finally I...
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1.0
#1118535

Securus Technologies - Money charged for video visits were never refended

Securus Technologies
#1120398
1.7
Details
I had 3 video visits scheduled to take place 3 were cancelled by facility and i never got refunded my money taken by securus from my bank account i tried contacting securus via email and they never responded?
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Securus Technologies - RIP OFF

Securus Technologies
#1114301
1.0
Details
My son was released from jail which they knew because they had cancelled the visitations and 5 days after he was released they still took money out of my account. When I called them they would not refund my money back. The customer service this was horrible. The quality of the visits were horrible. They froze up often.
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Exchange, Refund and Cancellation Policy
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Securus Technologies - Awful

Securus Technologies
#1108127
I didnt get to ralk to no one.
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Securus Technologies - Great

Securus Technologies
#1104711
3.4
Details
Good service this time around
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Advertised vs Delivered
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Diversity of Products or Services
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I {{Redacted}} dislike them this is my first time going through this and hopefully last by anyway I didn't only about the $200 credit limit so I called to get an understanding about the situation and they told me as long as I keep the bill under $200 I wouldn't...
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Anonymous
Barb

Could you please give me the number to speak to a live person this computer is *** me off.

1.0
#1104371
I Feel, Like I Start protest and file a lawsuit for all the money, That has been taken from me,I have been charged for, because, THIS COMPANY IS SCAMMING PEOPLE THAT DON'T HAVE MUY AND JUST WANT TOO TALK,VE THERE AND LOVE OUR LOVE ONES! The calls are$4.88, but you...
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#1100967
I logged in at 9:30 am. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" so the call was never connected. I emailed them requesting the funds be credit towards a future visit and...
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1.4
#1098289
My name is Keith Wayne Thompson and I am extreamly upset with the way my account has been set up and I have not been able to talk to my son yet with this account and so far I have had to use my debit card to receive any calls costing me over $12.00 for 3 or 4 minutes....
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#1096004
They need to train their agents a little bit better on speaking and knowing information as far as notating the account...I had agent named Tiffany whoever this girl is I hope they listen to her call to see how this call went she does not know how to handle...
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Anonymous
Yuniqui Jason

hiw do you get on thenphone with a real person

Havent been able to talk to my husband in 2 months. Nothing is wrong with my account, nothing is wrong with my service provider ive contacted them 4 times already and they think im crazy, but yet i keep getting the run around and several different excuses as to why my...
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Anonymous
nissa

I am having the same problem.

2.1
#1093226

Contact Securus Technologies

Mailing Address:
Securus Technologies Inc.
PO Box 1109
Addison, TX 75001
Phone:
(800) 844-6591
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Securus Technologies Products and Services

My very first securus app experience was terrible!! My visit was schedued at 9pm. I logged in at 8:58 pm. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" then a pop up told me log...
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1.0
#1089586