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I Feel, Like I Start protest and file a lawsuit for all the money, That has been taken from me,I have been charged for, because, THIS COMPANY IS SCAMMING PEOPLE THAT DON'T HAVE MUY AND JUST WANT TOO TALK,VE THERE AND LOVE OUR LOVE ONES! The calls are$4.88, but you...
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#1100967
I logged in at 9:30 am. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" so the call was never connected. I emailed them requesting the funds be credit towards a future visit and...
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1.4
#1098289
My name is Keith Wayne Thompson and I am extreamly upset with the way my account has been set up and I have not been able to talk to my son yet with this account and so far I have had to use my debit card to receive any calls costing me over $12.00 for 3 or 4 minutes....
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#1096004

Securus Technologies - *** *** company

Securus Technologies
#1100364
1.0
Details
My dumb *** banker accidentally filed a fraud charge on securus when I never called and filed a claim and now securus *** *** will never accept a payment from me the only way I can put money on my phone is to money gram and pay extra 12$ on top of the money I put securus service sucks and their calls always hang up if they hear any *** noise I'm so fed up with this company
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Billing Practices
Customer service

Securus Technologies - Poor quality calls

Securus Technologies
#1090008
I pay a lot of money only to hear half words or no sound at all garbled calls costing a lot of money!
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Securus Technologies - Bull ***

Securus Technologies
#1081875
1.1
Details
Ive been trying to set one up says no good password so i try to reset it then it says my email is no goodthen i try to create one but it says that email is already in the sy s tem which is it no good email or what
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Securus Technologies - *** is what I call it

Securus Technologies
#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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They need to train their agents a little bit better on speaking and knowing information as far as notating the account...I had agent named Tiffany whoever this girl is I hope they listen to her call to see how this call went she does not know how to handle...
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Anonymous
Yuniqui Jason

hiw do you get on thenphone with a real person

Havent been able to talk to my husband in 2 months. Nothing is wrong with my account, nothing is wrong with my service provider ive contacted them 4 times already and they think im crazy, but yet i keep getting the run around and several different excuses as to why my...
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2.1
#1093226
My very first securus app experience was terrible!! My visit was schedued at 9pm. I logged in at 8:58 pm. The screen was black but i could see myself in a smaller screen in the right corner. The larger screen said "waiting for inmate to join" then a pop up told me log...
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1.0
#1089586
I do not get billed, rather I pay about twice a week to talk to my loved one. Today I ran out of money what seemed like rather early, & I tediously did the math & noticed that about $6 had 'vanished'. Rechecking my math, I called to find out what was going on. This...
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1.7
#1085331
Received a call from an Inmate-the recording said if I wanted to accept I would have to pay by debit or credit card. The recording went on to say that I would have a 1 time service fee and the cost of the call would be .32 a minute. I entered my credit card and the...
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#1083642
I am realizing $2-$5 charges on my ACCOUNT FOR DIRECT BILL that are not from calls... I DO NOT HAVE A DIRECT BILL ACCOUNT!! What are THE HIDDEN CHARGES for?? I cannot afford $8.10 per phone call every DAY AS IT IS, but somehow I'm doing it. Then another relative calls...
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1.1
I liked
  • Adding funds worked
I didn't like
  • Wait time
  • Being charged for a direct billing account i do not even have
  • Charged while not having service
#1077046
With all the technology in the world for $6 a call you can't make it a clear quality call. I have tried different and new phones, ipads, internet servers,etc and your phone call NEVER work! Its fathers day my kids waited all day to see their Dad. I bought a new device...
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Anonymous
Barb

Anonymous......you are an ***.

Anonymous
Anonymous

Inmates ?Those kids will be DOING time with their Dad if you don't change something .

1.4
I liked
  • Scheduling an onsite visit
I didn't like
  • Video visits
#1062967