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I set up an account to have video visitation. Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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1. This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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1.0
I didn't like
  • Everything
#1028485
The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail does not make them a bad person. But this company cares Nothing about them and it shows.I will be glad when my husband is done with his 45 days.I...
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1.0
#1026427

Securus Technologies Inmate Phone Service Review

Securus Technologies
#1042642
1.4
Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
1 of 1
I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
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Securus Technologies Inmate Phone Service Review

Securus Technologies
#1035384
3.4
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Short Review for April 16, 2017, Pc_service

Securus Technologies
#1034951
I done had 2 calls just got disconnected I paid for those calls and I can't never reach a repacenative what the *** can u all please replace what I have paid for
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Short Review for March 29, 2017, Pc_pricing

Securus Technologies
#1027327
8.99 per visit. This company is robbing us and profiting off of us wanting to see our loved omes
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Securus is one of the worst companies I have ever had the displeasure of dealing with. Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
I liked
  • Idea of video visits
I didn't like
  • Willingness to help
  • Poor quality
  • Have proof and they still wont help
#1023311
This company uses predatory practices to prey on the family of people that are incarcerated. The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous
Anonymous 1

Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
I didn't like
  • Customer service
#1016526
I called to add more money to my account because their calls are absolutely expensive. The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and...
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i spent alot of money every week for my boyfriend to call me 4 out 5 times he calls me (that go through) it says call is being terminated no 3rd party calls... i am NOT calling anyone else....i only want to talk to him....you guys need to resolve this issue cause this...
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Anonymous
Anonymous

The same thing happens to me and a one minute call will cost almost 4 dollars.

1.0
I didn't like
  • Endeing of calls before they even start
#1001347
After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
#999588
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas . I called to inquire about a less expensive service,only to find this is the only...
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1.2
I didn't like
  • Umployees cant answer my questions
  • Misleading
#980337
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level. They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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#978081