Securus Technologies Reviews

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My son has tried repeatly to call me and unable most of the time to connect. When you call customer service it says you are clear to receive calls then it states: your service has been suspended (positive balance) and hangs up. What idiots they are to have cornered the market and not be able to follow through with service. How can I start up their competition. BBB needs to know.
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ID
#559975 Review #559975 is a subjective opinion of poster.
Location
Pensacola, Florida
Securus Tech is supposed to be the connection service for Jail inmates and families/loved ones. This service is absolutely terrible. You can NEVER (I mean NEVER) get a person on the phone. No one responds to the "Live Chat" it is ONLY links to more links on the FAQ...
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18 comments
#1798944

Maybe if we all band together and stop this money making machine for the rich we can make a change, when the home video do decides to work either I cannot hear them or vise Versa but most of the times I just wait on the other person to join until the video is dropped. call our congressmen, if enough of us makes enough noise especially during an election year our voices will be heard, if I robbed as many people as sucurus do I’d be in prison for life!!

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ID
#556018 Review #556018 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
New Reviewer
I'm so over this company stealing my phone calls between my boyfriend and myself! With him being in jail I only have but so much money, the money I do get to put on his account goes for phone cards. Everynight he calls me and every week about 5 times the call gets...
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1 comment
#929390

This has happened to me numerous times as well. The recording will very punitively tell you that no third party calls are allowed and then terminates your call.

So you're just sitting there wondering what the *** just happened! I don't even know how to engage a third party call.

ID
#555412 Review #555412 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Securus Technologies Account

Other Product Review

Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company and spoke with one after another under educated customer service reps. Still they took from us. The attorney generals office needs to over see this company please complain in your state.
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ID
#553252 Review #553252 is a subjective opinion of poster.
Location
Ferguson, Missouri
New Reviewer

Securus Technologies - Account Review from Port Sulphur, Louisiana

I am so upset,they took$50.00 off my visa card when I set up a account to receive calls from my family member at hunts correctional center ,we just recently had death in our family and we was trying inform our family members who is currently incarcerate,but got robbed by your telephone service ,and giving us the run around on the phone.we are not able to talk to a representative of the company who took our money,because the recording will tell you they are having difficulty! This company is a scam !
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ID
#550554 Review #550554 is a subjective opinion of poster.
Location
Port Sulphur, Louisiana
Product
Securus Technologies Account

Securus Technologies - Blocked Phone Number Review from Moreno Valley, California

These people are ***'n laxy.. ice been trying to set up my phone number which they claim was in someone else's name, so I fax them the bill. Them low-down *** blocked me do I can't even call OR register online. Mike was the rep that I spoke too. I have an emergency going on and these *** wanna play with you. Very frustrating company to deal with and its sad we have to deal with these *** *** people...
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ID
#550119 Review #550119 is a subjective opinion of poster.
Location
Moreno Valley, California

Securus Technologies Phone Service Review

My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my full 15 minutes. This just happened a few minutes ago.I am very angry!!!
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ID
#549076 Review #549076 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Securus Technologies Phone Service

When going to accept a collect call

When i receive a collect call and i go to accept the collect call it just hangs up out of no where and sometimes before I can even accept the call it says "ok I have sent the caller to voicemail" like this is ridiculous how many times this has happened. You guys need to get your system together cause it is very frustrating that this keeps happening. So the inmate has to call at least ten times for the call can actually go through that's a problem you guys need to fix. Like today. So get to it.
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ID
#548230 Review #548230 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
phone problem
Preferred solution
Let the company propose a solution
Securus Technologies - Dropped Calls Review from Houston, Texas
Securus Technologies - Dropped Calls Review from Houston, Texas
Your issues are 100% the s a me issue I called and spoke to A.D. about (dropped calls when the reception had 3 or 4 bars and advising that 3rd party calls weren't allowed) and he stated the same about the cell phone policy and placed me on hold, knowing I had a cell...
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1 comment
#1009159

Just document everything and if possible record the calls and for 22 dollars you can take them to court and have fun!

ID
#547263 Review #547263 is a subjective opinion of poster.
Location
Houston, Texas
I submitted a payment through my bill pay of $10.25, it came out of my acct on the day it was due. The company said it can take up to 5 business days for them to process the payment. On the sixth day it was still blocked, I faxed them proof of the payment from my bank,...
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ID
#546004 Review #546004 is a subjective opinion of poster.
Location
Red Oak, Texas
Service
Securus Technologies Inmate Phone Service
Cons
  • Customer service
  • Irresponsibility
  • Supervisors are powerless
Reason of review
Problems with payment
Loss
$25
Preferred solution
Full refund

RUDE CUSTOMER SERVICE AGENT KEITH

Customer service is horrible. I talked to a KEITH on the customer service department and he acted like I was bothering him. He hung up on me before I finished asking him a question. I dont know what kind of people you guys employ but he gets paid with the money I pay you! Just because we have a loved one incarcerated does not mean we are trash and neither is our loved one. I was appalled at the way I was treated by KEITH. If he does not like his job, then get out of SECURUS where you have to deal with customers. My friend has been trying to register for over a week and it has been impossible due to no live person to help and then when there is, you get KEITH. KEITH gives Securus a bad name. Get rid of him, we dont deserve this kind of treatment, We pay good money for the serivice we get from Securus.
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ID
#534270 Review #534270 is a subjective opinion of poster.
Location
North Richland Hills, Texas

Calling Service Review

There service is horrible,why make a ba situation worse! It is never ok to take advantage of someone in a tuff spot! Insanely expensive with constant disconnection. I literally live less than 5 miles from correctional facility and it is cheaper to call Japan on the other side of the world!!!!
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ID
#527585 Review #527585 is a subjective opinion of poster.
Securus Technologies - Third Party Calls Review from Austin, Texas
I've spent almost $200 in the past WEEK!! I wanted to make sure I had money on the phone to talk, & all of a sudden it starts dropping calls, & saying a third party is involved where there hasn't been! It was only 1 minute on one phone call then 2 another time!...
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1 comment
#898289

They will not allowe to enter my acct to make a visit to see my son I have tried endlessly and gotten nowhere they don't sndwer

ID
#525541 Review #525541 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Drop calls they lied about terms

They said 4.50 to receive a call 25 cents a min. I just found out they charge me another 4.50 for tax that's $ 10.00. A call plus the 25 cents a min. They drop my call said no third party calls thee is no third party its a scam to milk your money im pissed . over 200 in three weeks .this has put a hardship on my family. Why cant they use reg callincards .who gets that money? Oh ya and 9.95 to add mins *** rip off I hope they get shut down and sued I want my money back I want Muskegon county jail sued I'm shut they get a cut out of it.I shure nothing will come out of this just another pissd off person
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ID
#520354 Review #520354 is a subjective opinion of poster.
Location
Muskegon, Michigan
Loss
$200

COMPLETE Rip off !!

My husband was arrested and put in count jail to do20 days for unpaid traffic tickets . He called me collect which charged $1 a minute and told me to create an account with securus so it would be cheaper. Bull ***. They charged me $10 every time I wanted to add minutes and $5 per 15 minute call. So to get 4 phone calls , it costs me $20 + $10 processing fee. That's $30 for 4 calls! Collect calls are cheaper than this ***. My brother is in prison using global tellink & each call is about $2 for 15 mins and it's only a $7 processing fee the first time. This company definitely rips u off and needless to say I'd rather write or visit than go through them again
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1 comment
#1621945

I'm contacting thee Better Business Bureau, because theyve got no rites taking money outta my account. I'm mad

ID
#514696 Review #514696 is a subjective opinion of poster.
Location
Prospect Park, New Jersey
Product
Securus Technologies Account
Loss
$60