Savino Edk
map-marker Loudonville, New York

Add money to acct

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I tried repeatedly to add money to my new account iate this afternoon and again this evening by calling the toll free number The recording told me "We are unable to process at this time-goodbye." I have never had such an issue with a company before. I finally was able to talk to someone at 10 pm, but was charge extra.

I hope this is not a frequent occurrence to make more money and take advantage of people who are stressed out enough due to a family member being in prison. I spent a total of 4 hours trying to get this issue taken care of. I feel I should be credited for the extra fee I was charged of $2.95. I was finally able to speak to a lovely young woman, who was able to take my information.

I wish I remembered her name. She should be commended for her excellent job performance.

I would appreciate a response to my request for a credit to my email at june51bug@***.com. Thank you

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Loss:
$3
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Worst customer service and expensive to add calls

they never respond with an honest answer and have no live support. everything is computer generated. they suck at customer service skill and have no respect for its customers.
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william n Swm

Lost money

I get my account charged for calls I didn't receive .. and I cant talk too a real person and see what's wrong here
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Loss:
$88
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Juanita J Cax

Horrible

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I have been trying for months t add funds via online account and can not. I have tried live chat and all they did was reset my password! I did speak to someone one and she did help me get into my account, but could not assist when it came to adding funds to the inmate's account.
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Cons:
  • I did not like
Reason of review:
Problems with payment

Preferred solution: Assist me in adding funds to the inmates account!

Cobi Opn
map-marker Williamsport, Pennsylvania

To get money back

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my wife was moving out of a facility that used securustech.net bit of money on her phone time I would like that money to be put back on my debit card how do I go about doing this you call your numbers and nobody picks up
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Reason of review:
Return, Exchange or Cancellation Policy
Jeane Lfb
map-marker Wichita, Kansas

It won’t let me set up an visit on line

I don’t know what happened or why it won’t let me and I’m trying to call Customer Service now
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Reason of review:
Order processing issue
Pascal Fec

I need my account refunded as soon as possibke

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This is the 4 th time i have my call dropped or ended for no reason and u really need my account to be refunded for atleaset my call this morning at 10 am thst was 3 mins long then just hung up terminating call for nothing really need 2 of the 4 wrongful ened phne calls please refunded so i can speak to my wife please
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Reason of review:
Bad quality
Anonymous

Almost had a heart attack!!!!!!

Is a deceiving system. The same (AI) computer obnoxious recording in every phone number you posted. I am trying to get to an agent in customer service that can spell my name correctly hence your machine has issues understanding the letter by letter spoken word of my name. I deal with many automated systems non as off as this one...
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Reason of review:
Poor customer service
Aaryan Dpz

Blocked phone number

My son has been calling a California phone number for months and when calling they say the call is blocked .My son was encarserated at Scott County Benton Missouri when it first started. He was calling 626-476-**** his brother in California.That was months ago and he still cannot get thru to that phone number.

I understand you no longer service Scott County in Benton Missouri. I have talked to AT&T and they say they don't have a block on that number. I know you guys are terribly busy but will you please try to help me! Research it for me and I will be so grateful to you for taking the time to help me !!

My son and I are really in need of help here he needs to be able to call his family !! Thank you in advance...Dorothy McClanahan my phone number is 573-333-****... Cell 626-824-****......

He is currently in ERDCC....2727 Hwy K.....Bonne Terre, Missouri 63628 [ My E Mail hasn't been working ...... Please Call me on one of those phone numbers I have SERURUS in Bonne Terre, Mo.

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Reason of review:
Bad quality
Anonymous

Mcso canceled my visit

Securus is great its mcso
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Anonymous

No connection to a real person

I have tried to talk to a real person for 4 days to get me money added back to my account no live person nor issue resolved about dropped calls
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Reason of review:
Problems with payment
Saida Azr

Number is blocked

Cell phone had cracked screen and when i went to answer the call because the screen was cracked it acted like i wanted to block number now i can't receive any calls
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Reason of review:
Bad quality
1 comment
Guest

Go to jail. Go directly to jail.

Do not pass GO ; do not collect $200. Who wants to talk to criminals ? Let them sit there and stew whilst you cut off their lifeline to the outer world.

Admit it ; you're sick of jail calls and criminals. Or, you should be.

Chessie Thr

To see where my refund is due to closing my account

trying to find out if the balance of my account has been sent
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Reason of review:
Return, Exchange or Cancellation Policy
Gabriana Tyv

Scheduled a video visit and never recieved it inmate never got on phone

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Logged on to account and waited a good 25 min. And it kept saying waiting for inmate to join but nothing so i paid 10 dollars i would like a refund or credit cause i never got it
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Reason of review:
Bad quality
Laporsha Btb

I’m trying to see if my number is block if so can you unblock it

I to unblock the call so my husband call me
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