Securus Technologies
Reviews and Complaints
Wichita, Kansas
They charge way too much
They charge too much. $3 fee just to ad funds. A 3 min call is $2.79 a 1 minute call is $1.79
- Too high for families trying to talk to incarcerated loved ones
Preferred solution: Price reduction
Carlsbad, New Mexico
Customer service
I need to find out how the inmate will know that I have a Securus account for them to call me on.
Cant find info on an appointment
I have an account but its bloclimg me from video chat
Preferred solution: Deliver product or service ordered
80.00 worth of charge
charged my card 4 times for 19.88 and dropped the call at the end and never connected!!!
Preferred solution: Full refund
Decatur, Georgia
Horrible
I paid for an unlimited video visit month and I'm not getting my month worth securus put my kids father video visit on a computer that's not working
- Getting some of the calls
- Paying for services did not receive
- Customer service
Preferred solution: My visit days rescheduled for the time I missed
Jacksonville, Florida
Third Part Call - Pissed off
I was on the phone with my boyfriend, just talking to him, the operator comes on and says no third party call and disconnect the call. This has happened to me 3 x and I am pissed, they have not refunded me my money..
Preferred solution: Full refund
Accidently blocked
I was trying to,answer the phone while driving and i accidently blocked my brother how do i unblock my number
Preferred solution: Unblock
Add money
I just want to add money
To my account every time
It takes hours ! I don't want to speak to a machine. If a person can not assist me close my account!
Take your money but offer terrible service.
Video visitation system is horrible; cannot get to a live Securus rep to resolve issues. Chat rep referred me to 877-578-**** claiming live rep assistance but could not tell me how to get to a live rep through this automated phone system.
Either they don't have live video visitation support reps or they make it impossible to access one; result is the same. THey take your money but offer NO SUPPORT!
- Terrible service - no customer service
Preferred solution: Securus has taken the visit out of visitation; no other options.
Kissimmee, Florida
I can’t some talk Customer service
The call do not pass a Costumer service
Preferred solution: I need put money account
Fort Worth, Texas
Refund
where's my refund you said i had
Preferred solution: Full refund
Can not re eive calls from inmate
My daughter Kellyn A Williams inmate #00031221 cannot call me on my cell phone with her calling cards. The number is 850582****.
The call doesn’t even show up. I contacted you before and there was a glitch it was fixed then it started all over again
My phone calls and visits aren’t working
Every visit has been shotty and not worth paying foe
- When it actually works for a visit or phone call
- Constant disconnects through phone calls
- Value
- Paying for services did not receive
- Extremely bad customer service
- Unprofessional ppl w no knowledge on how to handle cust issues
Preferred solution: Let the company propose a solution
Monroe, Louisiana
Charged my bank account I’m calling my credit provider to teport illeagle actions
Answer my call . I’m calling my credit provider to report illegal charges
Preferred solution: Full refund
Los Angeles, California
Founds were not recieved
Inmate said the money was not put on the accont. However i got a confirmation number.
Preferred solution: Deliver product or service ordered
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