Anonymous
map-marker Minneapolis, Minnesota

Dropped calls

Rec'd call from grandson 5/9 at 6:33 pm. After 21 sec. call was dropped "3rd party call". There was no 3rd party call. This has happened more than 1/2 doz.. times and there has never been a 3rd party call. He called back at 6:34 and we talked for 9 min 53 sec. It's not right to charge him for these calls.
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Reason of review:
Bad quality
Lakeith Fua

I accidentally blocked my love one This is ridiculous! I only want to un block my.phone!!

I only want my phone un blocked!
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Anonymous
map-marker Littleton, Colorado

No $ on loved ones books

So, Once again Securus took my money over a month ago $100.00 and my loved one still does not have it. I should have known better as they closed my calling account with $240.00 in it . I was never refunded or reactivated. Not only upset about my loved one being gone now I am out another $100.00. So total to date $340.00 Securus owes me and now wont accept any card from me for anything. I think a class action should be started and if someone does please count me in.
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Reason of review:
Problems with payment
Donna P Ulx
map-marker Blountville, Tennessee

Customer service

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I have tried for the past 6 months to get an account set up to no avail. Nobody in your company can help. Half of my life is to be on the phone with you company. No use to ask for help because there is non in your company. Please call if you can help me 423-367-****.
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Cons:
  • Anything about this company
Reason of review:
cannot describe

Preferred solution: Let the company propose a solution

Jacquie Rtf

Over charged

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I was charged 3 times but only authorized one payment. On march 6th 2019. I faxed my credit card statement but never got a response
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Reason of review:
Problems with payment
Rosette Ncz

To check on another account

I set up funds for my son using a different location and I need to talk to someone
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Reason of review:
Problems with payment
Beadie Smv
map-marker Houston, Texas

I need for them to unblock my son's phone number to call me

I made a mistake when my son called me I pressed two instead of one I need for them to unblock it
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Jacklynn Tdb
map-marker Lexington, Kentucky

Cannot reach a live rep

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I have spent over an hour trying to reach a live customer service rep
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Reason of review:
Poor customer service
nita H Cbu

Stolen account

someone has stole my husband numbers when he got sick taken out of cell please call me at 606-723-**** nita hall please
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Loss:
$20
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Vero Beach, Florida

I cant get a hold of my Father

I have been trying to figure out this site for days as my father will be transferred. My husband and I tried and this site and it is trash. I need to contact him and its getting complicated. Humanity feels lost.
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Reason of review:
Bad quality
Coltrane Dgm

How to unblock inmate call

I received a call from a inmate, i push the wrong number and now he blocked. I want to unblock , so i can receive inmates called.
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Reason of review:
Order processing issue
Anonymous
map-marker Miami, Florida

Rip Off price gouging organisation!!

Is this the way our society should treat our brothers & sisters that are in a bad spot?
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Reason of review:
Pricing issue
Shamir Vdn
map-marker Little Rock, Arkansas

Need to ask question about payment

I need to speak to a live person
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Betty S Nfm

I was charged for a visit that wouldn't connect on the inmates side, and I can't get a human on the phone to fix it

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I tried to contact securus but its all automated so i cant ask for a refund. I will never use securus again if they sont fix the problem
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Reason of review:
Bad quality
Lalla Keu

Put money on wrong account

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Sent to the wrong inmate with the same name as my son name need my refund as soon as possilbe
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Reason of review:
Problems with payment
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