Unclaimed
Securus Technologies
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660K
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2.6K
TOTAL REVIEWS
180K
PAGE VIEWS
5
ISSUES RESOLVED
Securus Technologies Reviews
Punishing families and people that care
Correctional facilities using this type of service punishes families and people that care about inmates. In most cases these people are already heavily burdened by this acquaintance being incarcerated, often financially. In most cases they are innocent of crimes themselves. Why would the government institute a process that further punishes mothers, sisters, brothers, and children of persons in jail. Charges of phone calls because of this policy are extreme, and more often than not are levied on persons already existing in poverty. This Securus company profits off the suffering of others. I must also think that government officials have to be accepting bribes to institute and support such a system. The cost of supporting 24hr, unlimited phone connectivity, even including 100% call monitoring capability is so minimal now, it would not even equal the cost of providing a single meal per month per inmate. This is a fraud and an injustice 60 Minutes program should cover. Government officials responsible should be going to jail over this.
ID
Location
San Francisco, California
Service
Securus Technologies Inmate Phone Service
Tried to pay a bill online for a call my wife accepted from a guy in jail
Bill of $8.25 for two calls totally 10 min. Ridiculous in itself unless it was being done 30 years ago, likely even then. On top of that they will charge an additional $7.95 fee if you try to pay online rather than mail in a check. Certainly a fraudulent charge. Also, I would think by far most people will prefer to mail a check, rather than pay $7.95. The cost to this company of delayed payment, as well as the vastly greater manpower to process physical checks far outweighs any percentage the credit card company may require. Not only is this company fraudulent, but it is run by idiots that don't know how to balance figures.
1 comment
ID
Location
San Francisco, California
Service
Securus Technologies Inmate Phone Service
Reason of review
Pricing issue
New Reviewer
Securus Technologies - Inmate Phone Service Review from Buford, Georgia
Worst company ever, i cant believe that this is being allowed to happen. i know noone told your loved one to go to jail, but what is the point of punishing them while they are being punished. The fees are outrageous 9.95 per debit no matter if you are adding 1cent or a 100 dollars. then fifteen min calls are 2.80 per call if you get disconnected oh well, 2.80 wether you use the full amount or not. And if it is disconnected and you cant hear no refunds to cell phones because they are not responsible for your cell phone reception, i could hear him, he just couldnt hear me, terrible customer service! I cant wait for this experience to be over.
ID
Location
Buford, Georgia
Service
Securus Technologies Inmate Phone Service
Reason of review
Pricing issue
Securus Technologies Inmate Phone Service Review
I keep trying to accept call and automated system just keeps talking even though I'm hitting "1" . Then it says person hung up. Called securus on hold 45 minutes never answered. Went through live chat and no help what so ever.. They just take your money.
ID
Location
Plymouth, Connecticut
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
Securus Technologies Account Review
They changed my account to prepaid from direct bill because they are saying my invoice was returned to them but I received it.....they won't change me back to direct bill and the customer service rep just talks over me on the one
ID
Location
Ashburn, Virginia
Product
Securus Technologies Account
There will always be losers who blame others...
My son and I have been with Securus America since January 2012. We have a team of 20 agents, almost half of them have been with us most of that time. We are personal friends with the leadership of this company. Good people! There will always be people who don't make it and choose to blame others for their failure. In this case, SA is a legitimate, proven business that is helping senior's families and has created a good income for many people who serve them! The leads are good and the system does work! We know from personal experience!
1 comment
ID
Pros
- Integrity
Reason of review
Good quality
New Reviewer
Securus Technologies - Inmate Calling Service Review from Montgomery, Pennsylvania
Update by user Apr 23, 2015
Most RUDEST, female on their end employee ID # 150423 Went by name Brittany! She was PURE TRASH! I will carry my complaint to the TOP!!
Original review posted by user Apr 23, 2015
They ripped me OFF! Their automated system charged me 7.95 FEE didn't add my 25.00 call time!! Then when I call customer service they say,"ONLY SOULUTION IS PAY FEE AGAIN!" NOT EVEN!! They need to shut this crooked place DOWN!! Let someone honest run the inmate calls! Which I did, OUT SMART THEM ID
Location
Montgomery, Pennsylvania
Reason of review
Pricing issue
Securus Technologies - Refund Policy Review from Redwood City, California
My actual filed complaint .... Trying to get refunded is an absolute joke with how quick you are to charge us for calls and fees! You didn't even attempt reimbursement on my Visa debit card but had no issue charging it. Calling your help line was an actual joke. You need to be able to press 0 and speak to a *** person. The way this site, fees and customer service are ran you need to fix it. I am officially closing my account and could give two *** less about who goes to prison if it means using this company. Sincerely living in letters.
ID
Location
Redwood City, California
Reason of review
Problems with payment
Phone termination by staff
The phone hung up twice saying that there are no third party calls and that the call was being terminated and it wasn't. I am started to notice it's doing that quite often too. I am started to feel like the jail staff has a lot to do with those calls hanging up. It's sad because we don't have money like that and these calls are expensive. Don't treat us like criminals. I may have to go to the news because this is just ridiculous!! and I'm not going to just let this go! I have kids and can't afford to throw money away like this.
2 comments
ID
Location
Atlanta, Georgia
Reason of review
Poor customer service
Preferred solution
Full refund
I have a love one incarcerated in Rockdale Ga,Of course the phone service provider is Securus and it sucks. Maybe about $20 of my calls have been interrupted by them saying "I did a third party". No I didn't. I chatted with customer service numerous amount of times and...
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6 comments
Amrom Qnz
#1352598
I am a mother of 4 whose husband is in jail on false charges. I have spent nearly $1200.00 to date on phone calls.
Several being dropped, static overriding my husbands voice, several fees for a direct bill account that I don't even have and money simply disappearing! I would be with you 100% but a class action law suit wouldn't get my money back. Only because most people in a class action suit get small amounts because the amount is split between so many. You would probably make out with your $20.00 but I wouldn't...
not $1200.00 worth.
However, just because of what they've done, whether I would receive all of my losses back or not, I would back you 100%. Jenna Bates Wheelersburg, Ohio.
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ID
Location
Lithonia, Georgia
Cons
- All their service sucks
Reason of review
Bad quality
Loss
$20
Preferred solution
Full refund
SECURUS IS A COMPLETE SCAM ANSD THEY ARE TAKING ADVANTAGE OF YOU JUST LIKE A CRIMINAL
SECURUS has video visit for home computers and when you use it on a MAC it states all you need is to have the OSI 10.2 or newer and download a JAVA script. They do not tell you that you have to download WINDOWS to operate there system or that ONLY WINDOWS supports there system.I used them twice and spoke with a customer rep and he was rude and un profesional and to get a refund you have to fill out a fourm and fax it back to them but on their website states you can contact customer service.
ID
Location
Topeka, Kansas
Reason of review
Bad quality
Loss
$60
Preferred solution
Full refund
Securus tech is a complete scam. I'm so upset with them. Today was my babe's birthday and unfortunately the video visit wouldnt go through. Apparently they're so out of date that they can't reschedule my video visit for sometime this week. And they keep saying file a...
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1 comment
PissedConsumer1159190
#1159190
My boyfriend is incarcerated. First, they had no problem using all of my info to take phone call payments and VM payments....then tried to set up video visitation....they tried to say it wasn't my phone number!!
I then had to send in my Verizon bill twice...even with charges on there FROM THEM. finally after over a week they let me sign in...then I sent in the *** picture three times before they approved me. FINALLY! overdrew my account just to set up a video vist.
I did all of the tests including the webcam and it was all good. just tried to have our first visit...all of a sudden I could see and hear him but mine wouldn't work at all. after the visit time I did the check again on THEIR website and once again!! There I am!!
cam was working perfect again!
All they have to say is its my computer. I got a brand new computer a week ago and all of the system checks on the secures website are fine before and after but not during!!!
ID
Location
Philadelphia, Pennsylvania
Charge Review
I got a call today and was on the phone for 2minutes then got cut off and because we did get to talk they will not refund my $3.89 so they say but I'm willing to do what ever it takes to get my money back and everyone else's also and I think I should get a month of free calls because this is the second time it has happened to me.
ID
Location
Granite City, Illinois
Reason of review
Problems with payment
New Reviewer
Haven't got all my calls Ive paid for, four times on my Debit over 30$$ each time
I've put money on for phone time four times from Feb 15, 2015 first time I put 25$ plus processing fee of $6.98 first call I received I could hear the inmate but he couldn't hear me. Then all the next calls got charged and we never had our conversations at all and all the money was negative so I only received one that time. then all the rest kept going to voice mail and charged with no conversations or me pressing 1. Second time I put 20$ plus $6.95 processing fee third time 25$ n processing fee 4th time the same amount, calls drop as well and always take my money when I don't even press 1 haven't got my moneys worth please help me get the services I have paid for a total of $119.??
ID
Location
Denver, Colorado
Service
Securus Technologies Inmate Phone Service
Pros
- Getting some of the calls
Cons
- Irresponsibility
Reason of review
Problems with payment
Securus Technologies - Inmate Phone Service Review from Christiana, Pennsylvania
My boyfriend has been calling and i cannot connect when they ask to hit one. I never had a problem when the prison had global telelink as there provider. This needs to be fixed asap theres no reason why i npay hundreds of dollars to securus a month to not be ablevto talk to my loved one.
4 comments
ID
Location
Christiana, Pennsylvania
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
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Securus Technologies
Phone assistance sucks