Lunden Opx
map-marker Cleveland, Ohio

My account is blocked

My phone was blocked because of a Credit card number was put a wrong and now i cannot Received calls from my son my sister had the payments stop andci would like for my account to be open
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Tracey V Vte

Still waiting

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I requested a refund back in October for a balance owed to me. It has been THREE MONTHS and yet I have received nothing from you.
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Reason of review:
Return, Exchange or Cancellation Policy
Manfred Wtw
map-marker Fort Worth, Texas

Securus Post cards

My first time using Securus and mistakenly put the funds on a Securus postcard app I was trying to add money to the phone yes I spoke to someone I was not trying to get a refund I was trying to get the money switched to the phone and not a postcard that does not even work properly very disappointed
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Reason of review:
Problems with payment
kathleen P Gsh

I have a negitave account balabce

Theres no way i have a negitave account balance
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Cons:
  • I get cheeted on time my minutes
  • Paying and not receiving
Reason of review:
Problems with payment
Dericka Rzl

Can't get my phone account started

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Duplicate account number found and won't let me
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Reason of review:
Damaged or defective
Danita Qhv
map-marker Fort Lauderdale, Florida

Cut offcalls

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Have the dates of all dropped cut off calls saying no 3rd party nothing and it’s too frequent for me not to even bother answering a call
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Reason of review:
Bad quality
Donalyn Wcm

Can i get a refund on a video visitation that wasn't used

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Seriously I need to fill out a dispute form? This is so inconvenient, now it is going to be even longer before I get to speak with my boyfriend. Awesome, thank you.
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Reason of review:
Problems with payment
Veronica m Kiz
map-marker Houston, Texas

This has only happend to me once and hope it dosrnt agian

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I had added 11$ to my account and got a call from my inmate later that night but i nevsr did awnser yet my card was still charged and im wondering why? I would and apperciate my refund on those 11$ because i did not use those 11$ dollars whatsoever thank u
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Reason of review:
Problems with payment
Nailah Ved
map-marker Lake In The Hills, Illinois

Multiple dropped calls repeatly

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My call was disconnected . no my issue was not resolved i would like to talk to a live advisor in regards to my account please.
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Reason of review:
Bad quality
gaynell w
map-marker Benton Harbor, Michigan

Disiatified

you have charged my bank card and the money is not on my phone.

I cannot speak to an agent after dealing with this for 3 hours. Please

let me know what I can do t o speak to some one or please fix my account. I have used 3 bank numbers and it was rejected but you still took the money from the account and I am still unable to receive calls

please let me know what is going on.

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Reason of review:
unable to speak to someone
1 comment
Guest

Nobody cares about incarcerated inmates or their troubles making telephone calls. It's the last thing in the world I want to receive and have taken to declining their calls when they call collect in this state.

It may be their lifeline to the outside world but I'm sick and tired of the convicts who sully my pathway and I'm glad to decline their calls because it means they are still in jail. I hope they learn something this time.

Bernie D Qap

WORST COMPANY IN AMERICA

HORRIBLE, HORRIBLE, HORRIBLE!!!! - - -

I have never encountered a worse company in my entire life.

I have been trying to resolve an issue for weeks - I've tired online, I've called (20 times now - many times the hold times exceed 30 minutes and they just hang up), I've opened case files, I have talked with numerous people, I've contacted them via Facebook. NO HELP. Apparently, there is no one at this company who is competent enough to provide any assistance - literally. I Ordered a table a month ago - it's been sitting in "Shipping Label Printed" status since 12/26.

There are no supervisor in the Securus tablet division and no way to escalate an issue. They just say, "I don't know" or "I'll look into that" or "just give it a few more days" or one person just said there is nothing that can be done. I asked if I would just have to pay for this forever even though it has never left their facility. She said she didn't know what to tell me.

Now when I call, they pick and hit mute and just leave me on hold for 10 minutes before hanging up on me. OUR GOVERNMENT SHOULD NOT BE SPENDING OUR TAX DOLLARS WITH THIS COMPANY!

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

this company is literal garbage and make so much money off families of inmates, so many issues, ive called these peple because of problems with there system at least b100 times. its disgusting, i will be going to the company whos owns them and will be flippig out. pieces of *** .

Donna P Ulx

your company sucks

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James l Cih
map-marker Richardson, Texas

Not helpful at all

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Not helpful my call was disconnected and I didn't do any of the things that were given
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Reason of review:
Poor customer service
Rosie G Ppv
map-marker Tuscaloosa, Alabama

Please Callison my card information

I have not talk to a inmate and you charge me $4.08 take my card off file Immediately
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Reason of review:
Problems with payment
Tino Rbh

Unknown credit card payment

I would like to speak with someone about unauthorized charges on my credit card statement
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Reason of review:
Problems with payment
Willena Wfw
map-marker Berea, Kentucky

Having trouble adding funds

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You can’t actually speak to a person to resolve problem
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Reason of review:
Problems with payment
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