Cobi Opn
map-marker Williamsport, Pennsylvania

To get money back

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my wife was moving out of a facility that used securustech.net bit of money on her phone time I would like that money to be put back on my debit card how do I go about doing this you call your numbers and nobody picks up

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Reason of review:
Return, Exchange or Cancellation Policy
Jeane Lfb
map-marker Wichita, Kansas

It won’t let me set up an visit on line

I don’t know what happened or why it won’t let me and I’m trying to call Customer Service now

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Reason of review:
Order processing issue
Pascal Fec

I need my account refunded as soon as possibke

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This is the 4 th time i have my call dropped or ended for no reason and u really need my account to be refunded for atleaset my call this morning at 10 am thst was 3 mins long then just hung up terminating call for nothing really need 2 of the 4 wrongful ened phne calls please refunded so i can speak to my wife please

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Reason of review:
Bad quality
Aaryan Dpz

Blocked phone number

My son has been calling a California phone number for months and when calling they say the call is blocked .My son was encarserated at Scott County Benton Missouri when it first started. He was calling 626-476-**** his brother in California.That was months ago and he still cannot get thru to that phone number.

I understand you no longer service Scott County in Benton Missouri. I have talked to AT&T and they say they don't have a block on that number. I know you guys are terribly busy but will you please try to help me! Research it for me and I will be so grateful to you for taking the time to help me !!

My son and I are really in need of help here he needs to be able to call his family !! Thank you in advance...Dorothy McClanahan my phone number is 573-333-****... Cell 626-824-****......

He is currently in ERDCC....2727 Hwy K.....Bonne Terre, Missouri 63628 [ My E Mail hasn't been working ...... Please Call me on one of those phone numbers I have SERURUS in Bonne Terre, Mo.

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Reason of review:
Bad quality
Anonymous

Almost had a heart attack!!!!!!

Is a deceiving system. The same (AI) computer obnoxious recording in every phone number you posted.

I am trying to get to an agent in customer service that can spell my name correctly hence your machine has issues understanding the letter by letter spoken word of my name. I deal with many automated systems non as off as this one...

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Reason of review:
Poor customer service
Anonymous

Mcso canceled my visit

Securus is great its mcso

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Saida Azr

Number is blocked

Cell phone had cracked screen and when i went to answer the call because the screen was cracked it acted like i wanted to block number now i can't receive any calls

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Reason of review:
Bad quality
1 comment
Guest

Go to jail. Go directly to jail.

Do not pass GO ; do not collect $200. Who wants to talk to criminals ? Let them sit there and stew whilst you cut off their lifeline to the outer world.

Admit it ; you're sick of jail calls and criminals. Or, you should be.

Anonymous

No connection to a real person

I have tried to talk to a real person for 4 days to get me money added back to my account no live person nor issue resolved about dropped calls

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Reason of review:
Problems with payment
Chessie Thr

To see where my refund is due to closing my account

trying to find out if the balance of my account has been sent

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Reason of review:
Return, Exchange or Cancellation Policy
Gabriana Tyv

Scheduled a video visit and never recieved it inmate never got on phone

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Logged on to account and waited a good 25 min. And it kept saying waiting for inmate to join but nothing so i paid 10 dollars i would like a refund or credit cause i never got it

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Reason of review:
Bad quality
Laporsha Btb

I’m trying to see if my number is block if so can you unblock it

I to unblock the call so my husband call me

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Anonymous
map-marker Minneapolis, Minnesota

Dropped calls

Rec'd call from grandson 5/9 at 6:33 pm. After 21 sec.

call was dropped "3rd party call". There was no 3rd party call. This has happened more than 1/2 doz.. times and there has never been a 3rd party call.

He called back at 6:34 and we talked for 9 min 53 sec. It's not right to charge him for these calls.

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Reason of review:
Bad quality
Lakeith Fua

I accidentally blocked my love one This is ridiculous! I only want to un block my.phone!!

I only want my phone un blocked!

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Anonymous
map-marker Littleton, Colorado

No $ on loved ones books

So, Once again Securus took my money over a month ago $100.00 and my loved one still does not have it. I should have known better as they closed my calling account with $240.00 in it .

I was never refunded or reactivated. Not only upset about my loved one being gone now I am out another $100.00.

So total to date $340.00 Securus owes me and now wont accept any card from me for anything. I think a class action should be started and if someone does please count me in.

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Reason of review:
Problems with payment
Donna P Ulx
map-marker Blountville, Tennessee

Customer service

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I have tried for the past 6 months to get an account set up to no avail. Nobody in your company can help.

Half of my life is to be on the phone with you company.

No use to ask for help because there is non in your company. Please call if you can help me 423-367-****.

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Cons:
  • Anything about this company
Reason of review:
cannot describe

Preferred solution: Let the company propose a solution