Akshar Edw
map-marker Dayton, Ohio

Account help

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I added 25$ to my number 231660**** so I could be contacted by a friend in jail and when I try to log onto my account it doesn’t so I’m wondering if I did something wrong when adding money onto the account from my phone
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Reason of review:
Damaged or defective
Rochel Kwi
map-marker Carrollton, Texas

My card won't work to add money

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I tried to contact them and all he did was send me to customer service which did nothing and did the same exact thing it will not accept my Visa debit card it keeps saying that my payment process did not go through Sad
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Reason of review:
Poor customer service
Edeline Bli

Can’t access online account

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I have a account already and I can't remember the email to it. I tried every email I had on my goggle accounts but nothing. And when I call all it says my number is listed with a account already.
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Loriana Cml
map-marker Atlanta, Georgia

Add funds

I need to add funds to account
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Stefon Iul

Need to add money to a phone number

Im trying to add money to my acvount an your system will not accept my AMEX card its the only debit card i have an your system is kicking it out its been 2 months that i have not been able to speak with my love one in jail please fix the problem.
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Reason of review:
Problems with payment
Taylor E Rdi
map-marker Phoenix, Arizona

Incoming calls not going through

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My boyfriend is currently in jail right now, and he’s tried several times to get ahold of me and every time I answer it, it will say “press 1 to accept the charges for the call , press 2 to decline the call , press 3 etc” and every time I press 1 it just repeats the options again and then hangs up the call... I have to talked to him at least twice out of 10 phone calls ending... does anyone else have the salem problem ??

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Reason of review:
Bad quality
2 comments
Guest

Same thing has been happening to me. When I called all they can do is "submit a ticket ". It's really inconvenient especially when you've spent thousands of dollars!

Guest

yes, they still owe me 200.00 never got a refund after I closed the account, I was never able to receive a call even after closing the accounts, then then blocked my card number for ANY securus calls. I also was blocked from added $ to inmate commissary with that card they are all in Kahoots I want me money back. I think we should all start a class action law suit im in how about you?

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Janith Xjf

Refund

I am being charged 7.70 per call lasting 5 minutes. I want refunded the difference from my last 2 calls. It's suppose to be 3.00 connection fee and .21 per minute
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Reason of review:
Pricing issue
Baker Xth
map-marker Baldwin, Pennsylvania

Transferring funds to another facility

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I'm trying to transfer funds to another facility so I can receive phone calls and cannot get ahold of anybody on the phone I've been trying for an hour
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Reason of review:
Order processing issue
Anonymous

Refund

close account have not received my refund. t. thank you michael Hodges
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Reason of review:
Return, Exchange or Cancellation Policy
Fredrika Fni

Phone calling issues

I put some money to receive a call and it took the money out my account but it didn’t let me accept the call. The inmate called back and it still didn’t let me accept.
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Reason of review:
Bad quality
Justin S Sju

Need assistance funding advance connect account

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I cannot fund my advance connect account on your automated system. I enter cards I know to be good and the system tells me it is unable to complete my transaction,. try another card. I do, same thing. In the past I have gotten through a human being who was able to help, but presently thew only person I can reach will only reconnected me with the automated system that refuses to complete the transaction and accept my payments. What can I do? justinschwartzlaw@***.com 847-687-*****
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Cons:
  • Inability to find account to reach a human being who could help
Reason of review:
Problems with payment

Preferred solution: Contact with a human bering who can process my payment

Charlene b Djg
map-marker Pula, Istarska Zupanija

Scammers

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THEY CLOSED MY ACCOUNT BECAUSE MY IMATE COULDNT GET CALLS SO THEY SAY THEY CAN DO THIS IN 90 DAYS WITHOUT EVEN TELLING YA CLOSED DOWN OUR NUMMBERS TO REOPENED RECENTLY THEY TOOK MY BALANCE I HAD ON ACCOUNT AWAY AND SAY I OWE THEM MONEY ASKED IF RATES WENT UP THEY SAID NO WELL I DIDNT GET THE CALLS TO LOSE MY BALANCE I HAD DROPPED CALLS RECORDING MESSAGES COMEING ON ALWAYS COULDNT GET ANY CALLS NOW I WANNA CLOSE MY ACCOUNT AND CANT BECAUSE THEY SAY I OWE THEM MONEY
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Loss:
$38
Cons:
  • No interest in helping you resolve your concerns
  • Stealing money
  • Paying and not receiving
Reason of review:
Service scams

Preferred solution: Full refund

Allen D Isv

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Verified Reviewer

Log on

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These people have a monopoly in this and it should be illeagle it would not let me log on so I tried a new password they sent tried six times still no log in now I can't talk to them to help me so they ripped me off wish enough people got together on this company they do whatever they want they know you want to visit with your lived one and if there is a problem tough luck I really think this is a monopoly and the facility's ate in on it....pissed..
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Reason of review:
Bad quality
Clotee Jdo
map-marker Garland, Texas

Cant log into account

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I set up an inmate debt account for Scott Coen in dallas cnty jail a few months ago and he never could access it, he says. Can the inmates there access that tupe acct. I cant remember the details of how i did it but it was accomplished balance 20 bucks.
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Sayid Sel
map-marker Southold, New York

You keep declining my creditcard

For the past 3 days you keep declining my credit card when i want to pay to have an inmate phone call. I called MasterCard and they said it’s on your end, not theirs
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Reason of review:
Problems with payment
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