POLICIA W

Hated it

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8 mins time ticking could only see me on a white screen...4 mins later boyfriend appear on screen...n guess what he could only see top of head...screen freezes i can't adjust my camera... 5 mins trying to fix problem fixed...5 wasted asking lady on duty for assistance...system wouldnt allow her to switch me to another computer nor could my boyfriend...she says she cant do anything about it...visit over and me and biyfriend spent total of 8 mins of looking at top of my head. Unable to enjoy visit...wasted gas for disappointing visit and ruined day
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Reason of review:
Bad quality
Desa Pii
map-marker Carrollton, Texas

I cant set my account up online

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They saying i already have a account but i just got this number an i dont kno the 4 digit pin
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Gladie Eea

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Verified Reviewer

Refund

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My son didnt pick up for visit call the unit thdy said it was doen need a refund ir credit thank you
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Reason of review:
Return, Exchange or Cancellation Policy
Ammon Ebn
map-marker Ellijay, Georgia

Refund

No one spoke with me ive been waiting 4 months on a refund in the mail.if u aint refundes it i need put it on my sons account
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Reason of review:
Poor customer service
Kennett Jwf
map-marker Carrollton, Texas

Can't log in to put money on phone

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It keep telling me that my number is not able to add money because it not register and my number been register for calls from my husband so I really need to add money so he can call me please help me
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Reason of review:
Problems with payment
Anonymous

Charge Back

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Securus overcharged me for a $5.00 video visit, They charged me $53.00 for 2 visits. I only had 1 visit I emailed, I submitted my question which of course they have no category for!

I called the number many many times. No response. After 2 months I contacted my credit card company. Of course they back charged as it was an error on Securus part.

Now I am blocked from Securus and they are point blank telling me is because of a charge back. Even though it was their fault! It's a shame because now I can't get a call from my son. So unfair!

I can't believe they are allowed to get away with this kind of business practice.

If I did that I'd be sued! They need competition!

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Cons:
  • Paying and not receiving
  • Paying for services did not receive
  • Supervisors are powerless
Reason of review:
Problems with payment
Kennett Jwf

Trying to add money to my account

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They telling me that i can't add money to my account because it is the wrong number and i have been using the same number for 7months now and i want answer
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Reason of review:
Poor customer service
Crystal H Sma

Fraud Alert

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Ive had the same phone number for years and tge automated phone system recognises my number im calling from...but its crediting my deposits somewhere else and leaving me empty handed and crying when i cant talk to my son. Customer service can only apologise and do nothing to correct it. How can my number be linked to another account without my permission? Someone can link to my number without my knowlege and yet they cant seem to tell me who, when or anything or change it back.
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Reason of review:
Poor customer service
Quintrell Ptz
map-marker Atlanta, Georgia

Video visit won't connect

We couldn't connect on the video visit at 8:00pm-8:20pm today. Hall county Nebraska jail said if you need to comfrim with them they will verify
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Reason of review:
Visit not connecting
Dea Mdm

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Verified Reviewer

I had money on my last account

I had 20 dollars left on my account and now i dont and they cant call me i want to get that money put back on my account
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Reason of review:
Problems with payment
Brittany R Yzv

Inmate debit

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It keeps telling that it as a error occurred on it. Also it says its haveing techical difficulties
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Reason of review:
Bad quality
Patricia G Zux

Disconnection due to three-way calling

Disconnection due to three-way calling I have no idea how to do three way calling and I have verbalizes on phone calls immediately after I’ve been disconnected. And I’ve also said I will not learn how to do this until my husband is released from prison. This is a scam by securest tech.
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Reason of review:
Bad quality
Rhona Oqf
map-marker Palm Coast, Florida

Need to know how to request refund because inmate is no longer in jail.

I dont remember making a 4 digit pin & since i couldn't supply it... I couldn't get through to talk to a human.
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Reason of review:
Not given options
Priscilla c Rib

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Verified Reviewer

Not receiving phone calls

Im not receving phone calls i called they said it was blocked so they unblocked it he has tried to call but it still says its blocked
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Reason of review:
Bad quality
Carlos Mvu

Account Balance

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I logged onto my securus mobile account to add money and i had a negative balance of $78.00 and there is no reason it should be negative at all. I need my account up and running as soon as possible my husband is currently in pike county jail and i to speak with him daily.i spend a large amount of money using securus as well as several other family members of mine so this issue is a hige inconvenience.
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Reason of review:
Problems with payment
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