Securus Technologies
Reviews and Complaints
Securus Technologies Reviews
I'm feeling ripped off!
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
I have never been more frustrated with a company
Charged for call but did not get to talk!
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
Dropped phone calls
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
Overcharging my credit card without my permission or knowl
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
Securis inmate phone service
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
Agents: Beware of Securus LLC
The posters comments are completely misleading.
I have the privilege to work with Securus and I can attest to the fact that they provide the most comprehensive tools for success. Unfortunately for some there is still an accountability for each individuals performance.
It truly is wonderful to be part of something that is bigger than yourself!
Helping seniors and their families allows for a feeling of accomplishment at the end of the day that is unparalleled.
Securis correctional billing telephone service charges me for lost calls
Securus inmate telephone services steals your money
This has happened to me a few time too and I want to be able to talk to my on when he call me. We don’t get to go and see him at all so I would at least be able to talk to him on the phone when he calls his family.
Securus takes your moneny and no service what a scam and legal !!!!
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
Securus Inmate Phone service ripoff
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
CORRECTIONAL BILLING SERVICES IS A RIP OFF SCAM
I have also just filed my complaint. WE are all DEFINITELY being ripped!
As a good deed I added my boyfriends parents numbers on so I could cover their phone charges as well but then realized how quickly this was adding up...but in order to remove them they have to send in all sorts of verification information. "Colton" the supervisor on duty went as far to tell the mother that we could add every number on our street but if the account went to block status then every number would also be blocked and the account holder would be held responsible!
WTF?!?! This is definitely a crock...
T-Netix ripped me off.
Did not refund money
Overcharged for calls
Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
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Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.
That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.
Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.
Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.
You are all correct, they are not giving anything but a hard time. they have all of the power.
If anyone knows who controls them that would be helpful. I do not think they are governed by anyone and that is the problem. i am getting billed for calls I do not receive. I have written letters, complained, waited on hold but you get the royal run around.
I am a bail bond agent and they have put me out of business. Point is the only way to get their attention is to get out your check book and pay what ever they say, because you and I have no way to tell if what they are saying is true.
Someday someone will take over their business. That will be a good day.
When on a CELL phone EVERCOM/SECURUS phone system .when my wife talks to her son in last 14 months , only when they say certain names or words the phone will say no 3rd party calls ,first of all she doesn't know how to do that. her phone hasn't had dropped calls in 2 years and they don t say "no 3rd party calls" .
they just drop . so when she calls to complain you say no 3rd party calls or you r using cell phone, they don't even let u finish r sentence why we r calling . she uses this phone for everything everyday calls and not 1 has been dropped or said 3rd party calls . is this ur way to make extra money .
why does it only drop when certain things said "We get no explanation". we cant even talk to supervisor to explain. their employees well indoctrinated. Come on people.
Don't talk to ADDELL (SECURUS NON/customer service) she is rude, obtrusive and will not let you talk to any one about it. will not have a supervisor call you will hang up on you. did thank you ADDELL give me an address to write to P O BOX 1109 ADDISON TX 75001 ATT: SECURUS BILLING would not or could not give me a name to address the complaint to how is any one going to help me we need to start writing congressmen about their contracts and who they are given out to and if we the people of the USA government could please get some help with the repair of their telephone system so in the 21 century we could use our cell phones please and have a proper place to place complaints to . my wife doesn't think its ur technology .
she keeps saying in 14 months only when certain names and words r spoken it says :no 3rd party call ". do u catch on to what we r saying . probably not.
we aren't ***. Yes ADDELL we do pay your salary we are tax paying adults this is a contract paid by our tax dollars.