I'm feeling ripped off!

I called because I was being disconnected due to Third party calls and there was none. Note this takes all of the money on the phone card. Also a recording came on and stated there was no more min left and if I wanted to continue talking I had to pay 14.99! I called...
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4 comments
#751002

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#419553 Review #419553 is a subjective opinion of poster.
Location
Dayton, Ohio
Service
Securus Technologies Phone Service
Loss
$30

I have never been more frustrated with a company

You cannot get a live body on the phone. Two nights in a row I was on hold for nearly an hour before giving up. I tried the online chat and got an agent on the PC after waiting more than half an hour. She kept telling me I would have to call the 800 number and speak to an agent because she couldn't find my account, the same account that we'd added money to just two days ago and the one that was used that very evening to receive a call. I asked whether she was an agent, and she said yes, but she only handled chat lines and couldn't verify the existence of the account. The only way she could look it up was by the passcode. I gave her the passcode, and she still couldn't find it (the same one I'd just used to verify the balance when I called the automated system). I gave her both phone numbers that were allowed to be called on the account, and she still couldn't find it. Gave her the name on the account, still no. I was trying to create a debit account, which the facility specifically told me was handled by this company. They told me to call the facility. This company can't find its own *** with both hands.
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3 comments
#751006

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

#741648

You are all correct, they are not giving anything but a hard time. they have all of the power.

If anyone knows who controls them that would be helpful. I do not think they are governed by anyone and that is the problem. i am getting billed for calls I do not receive. I have written letters, complained, waited on hold but you get the royal run around.

I am a bail bond agent and they have put me out of business. Point is the only way to get their attention is to get out your check book and pay what ever they say, because you and I have no way to tell if what they are saying is true.

Someday someone will take over their business. That will be a good day.

#675215

When on a CELL phone EVERCOM/SECURUS phone system .when my wife talks to her son in last 14 months , only when they say certain names or words the phone will say no 3rd party calls ,first of all she doesn't know how to do that. her phone hasn't had dropped calls in 2 years and they don t say "no 3rd party calls" .

they just drop . so when she calls to complain you say no 3rd party calls or you r using cell phone, they don't even let u finish r sentence why we r calling . she uses this phone for everything everyday calls and not 1 has been dropped or said 3rd party calls . is this ur way to make extra money .

why does it only drop when certain things said "We get no explanation". we cant even talk to supervisor to explain. their employees well indoctrinated. Come on people.

Don't talk to ADDELL (SECURUS NON/customer service) she is rude, obtrusive and will not let you talk to any one about it. will not have a supervisor call you will hang up on you. did thank you ADDELL give me an address to write to P O BOX 1109 ADDISON TX 75001 ATT: SECURUS BILLING would not or could not give me a name to address the complaint to how is any one going to help me we need to start writing congressmen about their contracts and who they are given out to and if we the people of the USA government could please get some help with the repair of their telephone system so in the 21 century we could use our cell phones please and have a proper place to place complaints to . my wife doesn't think its ur technology .

she keeps saying in 14 months only when certain names and words r spoken it says :no 3rd party call ". do u catch on to what we r saying . probably not.

we aren't ***. Yes ADDELL we do pay your salary we are tax paying adults this is a contract paid by our tax dollars.

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ID
#414504 Review #414504 is a subjective opinion of poster.
Product
Securus Technologies Account
Loss
$30
New Reviewer

Charged for call but did not get to talk!

this has happened too much! I get a call from prison, and after the operator talks for 3-4 minutes and says .."you may press any key to begin speaking.." I press any key, and the operator talks even more, ( I am saying "hello" at this point, but I am...
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1 comment
#751007

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

ID
#409495 Review #409495 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Securus Technologies Inmate Phone Service
Loss
$10
New Reviewer

Dropped phone calls

I was on the phone with my boyfriend and it dropped my call 3 times in a row. My boyfriend would keep calling back and it would keep cutting us off. After the 3rd time, he said that he would call some other time so I wouldn't lose anymore money. Then the next night, he...
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4 comments
#751008

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#408432 Review #408432 is a subjective opinion of poster.
Location
Des Moines, Iowa
Loss
$25

Overcharging my credit card without my permission or knowl

I use my credit card to be able to get phone calls from someone in jail.I had Togo. Through Securus correctional billing services. Pierce v ed my bank statement today and went over them. Secures has over charge me. On several occassion they charge my credit card twice...
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2 comments
#751010

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#403964 Review #403964 is a subjective opinion of poster.
Location
Topeka, Kansas
Loss
$120
New Reviewer

Securis inmate phone service

My husband went to ohio to visit a cousin and wound up in jail on a big charge I live in Alabama with our 5 kids I got the call he was going to jail and from that minute on was a scarec nervouse wreck as well as him in our emotional state I didng relize I let him use...
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2 comments
#751012

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#351268 Review #351268 is a subjective opinion of poster.
Location
Charleston, West Virginia
Service
Securus Technologies Inmate Phone Service
Loss
$400
New Reviewer

Agents: Beware of Securus LLC

Securus LLC, based out of Central NJ, claims to be a Final Expense Brokerage. While they may appear to look like one on the surface, they are just Multi-Level Marketers who will take your hard earned money, for so called "platinum leads". As well as 10 to 15% of your...
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44 comments
#977569

The posters comments are completely misleading.

I have the privilege to work with Securus and I can attest to the fact that they provide the most comprehensive tools for success. Unfortunately for some there is still an accountability for each individuals performance.

It truly is wonderful to be part of something that is bigger than yourself!

Helping seniors and their families allows for a feeling of accomplishment at the end of the day that is unparalleled.

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ID
#295658 Review #295658 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Securus Technologies Phone Service

Securis correctional billing telephone service charges me for lost calls

My husband is in a florida correction facilitie. Securis correctional billing telephone service is. The only service that can be used for phone calls from my husband. There telephone computer system is suck. There are rules i have to follow. Like no 3rd party call,caller id,ect. I have a plain jane phone as required. But there computer system still hangs up our calls for 3rd party calls. I don't have this service. If the call last more than 2 minutes. I have to get a form off line to dispute and wait up to 30 days. Robbery,manopoly.No choice. Almost everyday! BULL.....
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ID
#280684 Review #280684 is a subjective opinion of poster.
Location
Chantilly, Virginia
Service
Securus Technologies Phone Service

Securus inmate telephone services steals your money

this lying sack of *** company is stealing from the families of inmates. I accepted a call from my husband and they let us talk for a few minutes then I got the recording that "this call is being terminated no third party calls allowed" well I never even attempted to...
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29 comments
#2109443

This has happened to me a few time too and I want to be able to talk to my on when he call me. We don’t get to go and see him at all so I would at least be able to talk to him on the phone when he calls his family.

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ID
#279232 Review #279232 is a subjective opinion of poster.
Location
Columbus, Ohio
Service
Securus Technologies Inmate Phone Service
Loss
$3
New Reviewer

Securus takes your moneny and no service what a scam and legal !!!!

welli applied for service and they made sonud so easy for the wonderful service they have going well i signed up back in sept 18th or there of well as of today nothing , nada, the person thats has tried calling me for thi service that i paid for in advance like a dummy...
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6 comments
#751018

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#262259 Review #262259 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Securus Technologies Phone Service
Loss
$75
New Reviewer

Securus Inmate Phone service ripoff

Securus is an inmate billing service that is ripping off children. I have 2 kids and they get charged $3.95 connection Fee. Also $89.cents a minute. And a $6.95 Processing Fee to put money on there account. These prices are negoiated with the government Being county,...
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5 comments
#751020

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#244813 Review #244813 is a subjective opinion of poster.
Location
Klamath Falls, Oregon
Service
Securus Technologies Inmate Phone Service
New Reviewer

CORRECTIONAL BILLING SERVICES IS A RIP OFF SCAM

I just made a complaint with the bbb.org maybe if more of us do something wil have to give. This is beyond frustrating and I will not tolerate it just bc my man is incarcerated it does not mean you can rip people off! Below is a copy of what I filed ..come on people...
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8 comments
#231878

I have also just filed my complaint. WE are all DEFINITELY being ripped!

As a good deed I added my boyfriends parents numbers on so I could cover their phone charges as well but then realized how quickly this was adding up...but in order to remove them they have to send in all sorts of verification information. "Colton" the supervisor on duty went as far to tell the mother that we could add every number on our street but if the account went to block status then every number would also be blocked and the account holder would be held responsible!

WTF?!?! This is definitely a crock...

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ID
#184428 Review #184428 is a subjective opinion of poster.
Location
Poughkeepsie, New York

T-Netix ripped me off.

I would like to know why i keep getting cut-off when i use T-netix phone services. I do not cuss so i should not be billed for each time I am disconnted. I want to be reinbursted for each time they cut me off for know reason and my son has to call back repeatly. This has happened at least nine times or ten. I am so disapointed with T-netix services, I want something to be done about this because T-netix is just ripping people off. It's a shame to take people's hard earned money.
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2 comments
#751021

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

#675216

When on a CELL phone EVERCOM/SECURUS phone system .when my wife talks to her son in last 14 months , only when they say certain names or words the phone will say no 3rd party calls ,first of all she doesn't know how to do that. her phone hasn't had dropped calls in 2 years and they don t say "no 3rd party calls" .

they just drop . so when she calls to complain you say no 3rd party calls or you r using cell phone, they don't even let u finish r sentence why we r calling . she uses this phone for everything everyday calls and not 1 has been dropped or said 3rd party calls . is this ur way to make extra money .

why does it only drop when certain things said "We get no explanation". we cant even talk to supervisor to explain. their employees well indoctrinated. Come on people.

Don't talk to ADDELL (SECURUS NON/customer service) she is rude, obtrusive and will not let you talk to any one about it. will not have a supervisor call you will hang up on you. did thank you ADDELL give me an address to write to P O BOX 1109 ADDISON TX 75001 ATT: SECURUS BILLING would not or could not give me a name to address the complaint to how is any one going to help me we need to start writing congressmen about their contracts and who they are given out to and if we the people of the USA government could please get some help with the repair of their telephone system so in the 21 century we could use our cell phones please and have a proper place to place complaints to . my wife doesn't think its ur technology .

she keeps saying in 14 months only when certain names and words r spoken it says :no 3rd party call ". do u catch on to what we r saying . probably not.

we aren't ***. Yes ADDELL we do pay your salary we are tax paying adults this is a contract paid by our tax dollars.

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ID
#155900 Review #155900 is a subjective opinion of poster.
Location
Bethesda, Maryland
New Reviewer

Did not refund money

My love one called but the phone hung up we only talked for a few minutes now they want refund my money.This company is a ripe off.Someone need's to put a stop to this, these calls cost to much for 1 and honestly I don't care if it's 5 dollars or 20 dollars I want my money back, the economy is already a wreck someone please help. I will give no names of who my love one is, I feel that's not important. And another thing they need to find people who speaks better english I can barely understand what they are saying when we speak on the phone, please refund my money.
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3 comments
#751022

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

#740749

Typical ***

#55666

maybe you need to learn better English as your complaint make no sense.466

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ID
#147368 Review #147368 is a subjective opinion of poster.
Location
Austin, Texas
Loss
$5

Overcharged for calls

I am on disability and prepaid t-netix forty dollars for calls. did not have service for 5 days. They finally called and asked if service was on. I said yes but said something was wrong with my rates. I was paying long distance but my rates are local. After 4 hours on...
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2 comments
#751023

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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ID
#131896 Review #131896 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey