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So, I have a friend that is currently on lock-down due to some fraudulent charges brought on by his ex. He will be getting out soon, but I needed to speak with him to see what he wanted to do when he gets out. I have his belongings and what not. Decided to try to phone...
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Anonymous
kenyat

Since December 2014, its has been a process to get in the system..cant login, everytime i put in my email.. and password it dont work..stops at a certain screen when trying pu...

mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

I tried to get on a non paying for my son and he pays on his end why do I have to pay a home phone bill and a cell with all un limited been for yrs and and Iask them to not put me on it talking about a $200phone limit I don,t want and they refuse to take it off my home...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Borger, Texas
#429226
This company is a rip off because the calls cost too much and you have to pay 6.95 each time you add money to your account. They need to make a better system for families who are struggling. We want to talk to our love ones and they are just ripping us off. They calls...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Other Product Review

Securus Technologies
#553252
1.0
Details
Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company and spoke with one after another under educated customer service reps. Still they took from us. The attorney generals office needs to over see this company please complain in your state.
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Customer service

Securus Technologies Phone Service Review

Securus Technologies
#549076
5.0
Details
My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my full 15 minutes. This just happened a few minutes ago.I am very angry!!!
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Customer service

Calling Service Review

Securus Technologies
#527585
There service is horrible,why make a ba situation worse! It is never ok to take advantage of someone in a tuff spot! Insanely expensive with constant disconnection. I literally live less than 5 miles from correctional facility and it is cheaper to call Japan on the other side of the world!!!!
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Business Practices Review

Securus Technologies
#511220
This is the most bogus company there is. The only way they get business is by force. You have no choice if you have someone in jail you have to either deal with this ripoff company or not have contact with your loved one. Granted it would be best not to have a love one locked up but things happen sometimes. The court system is slow and it is continuance after continuance while they try and railroad you and the *** phone service does the same....
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When they changed their web-site I lost my account. I try to sign in with my usual credentials and receive an error "Authentification failed, please try again". I tried resetting the password, they give you a temporary password, and I receive the same error. A week...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Unable to speak to someone about an account problem. There solution to customer service questions is to end the call or even the chat. Absolutely the worst customer service experience I have experienced. No possibility of speaking to a live person, and if you do...
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Anonymous
Anonymous

I agree with you.

mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Irasburg, Vermont
#427629
I called because I was being disconnected due to Third party calls and there was none. Note this takes all of the money on the phone card. Also a recording came on and stated there was no more min left and if I wanted to continue talking I had to pay 14.99! I called...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Anonymous
Anonymous

You should call the customer service number on back of the card and have them check the minutes left for you before you throw the cards out, could be something that resolved i...

You cannot get a live body on the phone. Two nights in a row I was on hold for nearly an hour before giving up. I tried the online chat and got an agent on the PC after waiting more than half an hour. She kept telling me I would have to call the 800 number and speak...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Anonymous
frustrated

You are all correct, they are not giving anything but a hard time. they have all of the power. If anyone knows who controls them that would be helpful. I do not think they are...

#414504
this has happened too much! I get a call from prison, and after the operator talks for 3-4 minutes and says .."you may press any key to begin speaking.." I press any key, and the operator talks even more, ( I am saying "hello" at this point, but I am...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

I was on the phone with my boyfriend and it dropped my call 3 times in a row. My boyfriend would keep calling back and it would keep cutting us off. After the 3rd time, he said that he would call some other time so I wouldn't lose anymore money. Then the next night, he...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

harrisonkats
harrisonkats

When on a CELL phone EVERCOM/SECURUS phone system .when my wife talks to her son in last 14 months , only when they say certain names or words the phone will say no 3rd party ...

#408432
I use my credit card to be able to get phone calls from someone in jail.I had Togo. Through Securus correctional billing services. Pierce v ed my bank statement today and went over them. Secures has over charge me. On several occassion they charge my credit card twice...
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mbee
mbee

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates. That's a monopoly, and those are ...

Anonymous
April

Go online and have live Chat

#403964