So, I have a friend that is currently on lock-down due to some fraudulent charges brought on by his ex. He will be getting out soon, but I needed to speak with him to see what he wanted to do when he gets out. I have his belongings and what not. Decided to try to phone...Read more
I tried to get on a non paying for my son and he pays on his end why do I have to pay a home phone bill and a cell with all un limited been for yrs and and Iask them to not put me on it talking about a $200phone limit I don,t want and they refuse to take it off my home...Read more
This company is a rip off because the calls cost too much and you have to pay 6.95 each time you add money to your account. They need to make a better system for families who are struggling. We want to talk to our love ones and they are just ripping us off. They calls...Read more
Other Product Review
Not only was the terminated but $25.00 was charged for 3 way call that was never attempted. I contacted the company and spoke with one after another under educated customer service reps. Still they took from us. The attorney generals office needs to over see this company please complain in your state.
Securus Technologies Phone Service Review
My fiancee talked to me for 3 minutes n the phone cut us off. If I am paying for phone calls, I should be getting my full 15 minutes. This just happened a few minutes ago.I am very angry!!!
Calling Service Review
There service is horrible,why make a ba situation worse! It is never ok to take advantage of someone in a tuff spot! Insanely expensive with constant disconnection. I literally live less than 5 miles from correctional facility and it is cheaper to call Japan on the other side of the world!!!!
Business Practices Review
This is the most bogus company there is. The only way they get business is by force. You have no choice if you have someone in jail you have to either deal with this ripoff company or not have contact with your loved one. Granted it would be best not to have a love one locked up but things happen sometimes. The court system is slow and it is continuance after continuance while they try and railroad you and the *** phone service does the same....
When they changed their web-site I lost my account. I try to sign in with my usual credentials and receive an error "Authentification failed, please try again". I tried resetting the password, they give you a temporary password, and I receive the same error. A week...Read more
Unable to speak to someone about an account problem. There solution to customer service questions is to end the call or even the chat. Absolutely the worst customer service experience I have experienced. No possibility of speaking to a live person, and if you do...Read more
I called because I was being disconnected due to Third party calls and there was none. Note this takes all of the money on the phone card. Also a recording came on and stated there was no more min left and if I wanted to continue talking I had to pay 14.99! I called...Read more
You cannot get a live body on the phone. Two nights in a row I was on hold for nearly an hour before giving up. I tried the online chat and got an agent on the PC after waiting more than half an hour. She kept telling me I would have to call the 800 number and speak...Read more
this has happened too much! I get a call from prison, and after the operator talks for 3-4 minutes and says .."you may press any key to begin speaking.." I press any key, and the operator talks even more, ( I am saying "hello" at this point, but I am...Read more
I was on the phone with my boyfriend and it dropped my call 3 times in a row. My boyfriend would keep calling back and it would keep cutting us off. After the 3rd time, he said that he would call some other time so I wouldn't lose anymore money. Then the next night, he...Read more
I use my credit card to be able to get phone calls from someone in jail.I had Togo. Through Securus correctional billing services. Pierce v ed my bank statement today and went over them. Secures has over charge me. On several occassion they charge my credit card twice...Read more
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