sybil R Idu

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Verified Reviewer
| map-marker Jacksonville, Florida

Charges on credit card

First, I havent use the service in years in dont remember my password. Also I added 30.00 to my account in which you have already charged my credit card and everything time my love one call your system continues to make me make a one time payment and when I do so which happened the last two time for On 12/19/22and 12/16/22 this called drop before my love one was connected and was bill both times for calls I was under able to talk. I tried several times to call your customer service telephone number but only get automated service phone
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Kendrell Xhh

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Verified Reviewer
| map-marker Owenton, Kentucky

I'm having a problem with logging into my securest tech account

I signed in with my JPay account and it supposed to take me to the securest tech account. It wont let me sign in. Its keeps saying that Ive entered an invalid username and password.
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Julie H Zpl

Refunf

On January 14 a call came in from secures. I enter my card number you charged me I didnt receive my call. I am wanting my money back
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Loss:
$7

Preferred solution: Full refund

Janice M Jtt

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Verified Reviewer

Will not let me add money. Keeps denying my card,and I can't talk to anyone to discuss it!

It keeps denying my debit card when I try to deposit money and I can't talk to anyone to discuss my account with.
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Cons:
  • No live person apparently

Preferred solution: To ba able to talk to someone so I can get money added to my account so I can talk to my son!

Angieneckia W

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Selma, Alabama

Refund

Securus Technologies - Refund
Securus Technologies - Refund - Image 2
I had supposed to been put the money for commissary services not phone services I made the mistake of putting the money in the wrong place where it wasn't needed so I would like a refund I do apologize for any inconvenience that I have caused you all thank you have a blessed day
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Know where you're sending your money to and check again if you have to that was my mistake

Christina V Gcj

They charged me for a lot not subscription for the video visits

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Securus Technologies - They charged me for a lot not subscription for the video visits
They charged me for a monthly subscription for video visits when Im not longer using it I want a refund
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Loss:
$31

Preferred solution: Full refund

Searcy Myw
map-marker Winder, Georgia

Forgot my password

My friend called me, and the program as for my security code. I had forgotten it, please help me resolve this
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Janice M Jtt

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Verified Reviewer
| map-marker Spring, Texas

Will not let me add money

I can't talk to anyone to get my account straight, it keeps denying my debit card! Can someone please call me?
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James L Wbr

Add Money To Tablet

Have A Problem With Money Needing To Be Added To Tablet Phone To Talk With Lawyer? How. Do I Add Money To Tablet To Give Inmate Access To call out from tablet?
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Preferred solution: Need To Add Money To Her Tablet How Can I Do That Straight Out.

Patrice M Fch

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Verified Reviewer

Surprise stole my money

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This company charged me for a call that didnt connect and you cant get ahold of customer service. They dont give you an option to talk to a person
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Loss:
$4
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: Never

Sandra J Fnb

You cant get a human it took over 5 calls

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I had to call over 5 times to get a human. It doesn't tell you how you keep getting hung up on. This questionaire sucks ***
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Cons:
  • No human

Preferred solution: An option to speak with human

User's recommendation: Just get mad right away

Anonymous
map-marker Goshen, Indiana

Can't log in to the video talk for the last five days..so haven't seen or talked to my son..

They need to get it fixed..my bill is payed and still can't talk to it my son which is very hard on me because I am very sickly..
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Jason A Klb

Can't get a person on the phone

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Can't talk to a human being at this company you got my money tied up on a debit account I can't switch it over Don't need to talk nobody no computer need to talk to a person can never do it
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Loss:
$47
Cons:
  • Cant talk to a person

Preferred solution: Switch money from one department of corrections facility to another on the same inmate debit

User's recommendation: Don't mess with securus

Latoya B Iif

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Verified Buyer
|

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Verified Reviewer

Did not receive the video call I paid for

Securus Technologies - Did not receive the video call I paid for
Securus Technologies - Did not receive the video call I paid for - Image 2
Securus Technologies - Did not receive the video call I paid for - Image 3
Securus Technologies - Did not receive the video call I paid for - Image 4
Securus Technologies - Did not receive the video call I paid for - Image 5
There were two calls that I paid for that I did not receive one was September 26th for login issues and the other was September 30th he never showed up and I'm assuming it should be on record each time that we did not get in contact with each other and I wanted to get credited but it's hard get in touch with Securus and when I did they told me to fill out a form and I did and no one has not reached out yet I would like to get those two video calls credited so I can at least let my son see his father
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Loss:
$10
Pros:
  • Keeping contact with loved ones
Cons:
  • You might not get in contact with loved one and lose your money

Preferred solution: Credit for the money for two video calls

James S Qeh

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Verified Reviewer
| map-marker Macon-Bibb County, Georgia

*** customer service *** automated system

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Original review Nov 02, 2022
Awful company and service. Need to put money on phone for son, and he's in a facility using securus he's in a facility not listed on your website. Need to speak to someone who can help me over the phone, but obviously there is nothing but an automated system. Just pure *** and aggravating had me so frustrated I wanted to cry.
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Preferred solution: A live agent to help me on the phone

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