Securus Technologies
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, FloridaCharges on credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Owenton, KentuckyI'm having a problem with logging into my securest tech account
Refunf
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWill not let me add money. Keeps denying my card,and I can't talk to anyone to discuss it!
- No live person apparently
Preferred solution: To ba able to talk to someone so I can get money added to my account so I can talk to my son!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Selma, AlabamaRefund
Preferred solution: Full refund
User's recommendation: Know where you're sending your money to and check again if you have to that was my mistake
They charged me for a lot not subscription for the video visits
Preferred solution: Full refund
Forgot my password
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spring, TexasWill not let me add money
Add Money To Tablet
Preferred solution: Need To Add Money To Her Tablet How Can I Do That Straight Out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSurprise stole my money
- Steal your money
Preferred solution: Full refund
User's recommendation: Never
You cant get a human it took over 5 calls
- No human
Preferred solution: An option to speak with human
User's recommendation: Just get mad right away
Can't log in to the video talk for the last five days..so haven't seen or talked to my son..
Can't get a person on the phone
- Cant talk to a person
Preferred solution: Switch money from one department of corrections facility to another on the same inmate debit
User's recommendation: Don't mess with securus
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive the video call I paid for
- Keeping contact with loved ones
- You might not get in contact with loved one and lose your money
Preferred solution: Credit for the money for two video calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Macon-Bibb County, Georgia*** customer service *** automated system
Preferred solution: A live agent to help me on the phone
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