Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Mar 21

There are no other companies that do video visitation for the facility and they have taken over the phones from GTL.

Update by user Mar 20

I contacted a local TV station's investigation team.Low and behold I got a full refund from Securus.

This does not change my opinion of them!I cringe at the thought of having to deal personally with them again.

Original review posted by user Mar 20

Securus is one of the worst companies I have ever had the displeasure of dealing with.Their customer service is horrible and their agents (Tangy, for one) are RUDE!

And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if you can even talk to someone! Not sure why they have live chat because they do NOTHING! I have a detailed log of 8 times my daughter got disconnected from her facility and they want to give me an insulting $1.66 credit.

This company is NOT customer service oriented. They are cheap, frugal and greedy at best. There is absolutely NO customer "service" element to Securus.

They are no less expensive than GTL for phone calls and the video visits are a joke.Don't waste your time with them.

Review about: Securus Technologies Inmate Phone Service.

Reason of review: Bad quality.

Monetary Loss: $10.

Preferred solution: Full refund.

I liked: Idea of video visits.

I didn't like: Poor quality, Rudeness, Inegrity, Willingness to help, Have proof and they still wont help.

Had an Experience with Securus Technologies?

Write a review


Terms of Service
Post Comment

You May Also Like

Securus Technologies - Review in VOIP category from Wichita, Kansas Securus Technologies "Hate hate hate what they are doing to the elderly an disabled who can't afford to pay $ 15 for 15 min. Your killing us. I am disabled an only..." Read more Total Wireless - Scammy-class action anyone? Total Wireless "I purchased from Walmart-it says it's a 6gb Walmart exclusive plan. My phone says I used 4.6 gb, they say it's my 5 gb cap and it no longer works...." Read more Cricket Wireless - Activation fraud Cricket Wireless "Today I stopped at a Cricket Wireless store to ask questions about switching over to their company. Before I knew it, I was getting signed up. Ok, no problem, except..." Read more Directv - Bill kept increasing while on a 2 year guaranteed Contract! Directv "My deal was for $110.00 per month + tax - TV, Internet & phone.Within two months of bundling the 3, ($10 savings?), the bill was $175.02..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more