Vivian e Mnz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have bought stamps and haven't received them

Securus Technologies - I have bought stamps and haven't received them
Securus Technologies - I have bought stamps and haven't received them - Image 2
I have purchased stamp's and there was a failure to update my stamps it charged my card and didn't receive my stamps
View full review
Loss:
$22

Preferred solution: Full refund

Joseph S Buk

Not receiving emails

I spent approximately 3 hours on the phone with Securus trying to figure out why I'm not receiving emails. On and on we went and finally it was discovered that my emails were sent to a different email address that I have Friday. Now I hear those emails can't be recovered for some reason. It's a complete joke. I paid for this service I received nothing. It's outrageous. And it needs to be solved.
View full review
Loss:
$5
Pros:
  • Concept good if they werent crooks

Preferred solution: Deliver product or service ordered

Calvin H Xql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gainesville, Florida

Not now

Charge for video that didn't connect. The video connection was scheduled on January 15, 2022 and March 1, 2022. The Alachua County Jail had connection issues.
View full review
Loss:
$16
Pros:
  • Talk to relatives

Preferred solution: Full refund

User's recommendation: No comment for other customers. Good luck in trying to connect.

Calvin H Xql

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

I needto speak to a customer service representative.

I had a video visit that would not connect on two occasions 1/15/22 and 2/1/22. I was charge fot them and jail facilities had connections issues.
View full review
Loss:
$16
Cons:
  • Video visits that dont connect

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Unbkock nunber

I accidentally blocked a number from the Rowan Jail in Salisbury NC. I would like to get it unblocked. My phone number is 980777****.
View full review
Resolved
Zayda Sdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Want all of my $12 put back on to my card ending in 5184

Updated by user Dec 13, 2021

Company fixed the issue and I have been provided with full refund.

Original review Dec 13, 2021
i put money my husbands account and his girlfriend has been remote hacking my phone. Yesterday i put $12 on his account and he called me at 901pm and his *** of a girlfriend picked up via my phone and then he called back at 902pm and she intercepted MY phone call and she stole 1 min and 49 secs of time i paid with MY money for the *** to talk to MY husband i want ALL of MY $ reimbursed I will not pay any money for two fools to talk u can call me at 316.300.7119 after 430 pm thank you for time anna powers
View full review
Loss:
$20
Pros:
  • Good to talk to loved ones

Preferred solution: Full refund

User's recommendation: Dont put up front money onto your cheating *** spouse

April W Gbl

Video visit appointment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My video visit was cancelled and I want to know why and who did it? Every securus number I call is only automated and I can never get a live agent on the phone and I need to talk to someone asap today....wednesday January 19th!
View full review

Preferred solution: To speak to a live agent who can tell me why and who cancelled my video visit, why my inmate hasn't received some of my e-mails and just today my inmate isn't on my contact list anymore and he doesn't show up when I search for him.

Zisis P
map-marker Revere, Massachusetts

I want to speak to a live person

I received a call from inmate the system ask to press 1 I did but but the system continued ask me for options till the call dropped ,and I couldn't talk , Can I speak to someone live person, it's a phone?
View full review

Preferred solution: To speak to a person

donna s m

I can't get in touch idyllic anyone PERSON

the SAME DAMN number automated. CANNOT talk to an individual. THERE IS FRAUDULENT ACTIVITY IN MY ACCOUNT, I CANNOT DELETE THIS DAMN ACCOUNT. I HAVE TRIED FOR 3 DAYS TO TALK TO SOMEONE. the account needs to be completely deleted. I NEED TO TALK WITH A REPRSENTATIVE NOW. 757759****...YOUR OPTIONS ON AUTOMATED SERVICE DO NOT WORK.
View full review
Loss:
$49
Pros:
  • No pros at this moment
  • Good place to talk with inmate
Cons:
  • Can not talk to a real person
  • Can not ever talk customer service to real person
  • Can not talk to customer representative ever on phone

Preferred solution: THE ACCOUNT DELETED COMPLETELY OR VIDEO AND PHONE COMPLETELY CLOSED WHERE NOONE CAN USE IT. THIS ACCOUNT HAS BEEN FRAUDULANTLY COMPRIMISED.

Thomas P Rtl
map-marker Arlington, Texas

TV for inmates

TV is not working your system sucks I need to talk to someone. The inmates pay for the service of the TV what's wrong we need the TV on for the people in that cell
View full review

Preferred solution: Deliver product or service ordered

Haley W Whq
map-marker Springfield, Tennessee

Someone was laughing and then hung up

Someone answered and said hi and I heard laughing in the background and I dont like being hung up on its really annoying when Im trying to get my money back
View full review
Loss:
$24

Preferred solution: Full refund

Kookie L

To get 4 digit code

I need to get a four digit code to set up my account. If theres any way to could please give me one please help
View full review
Pros:
  • Sincere
  • Blah
  • Staying in contact with boyfriend
Cons:
  • Not receiving calls
  • Phone tree hangs up
  • Video visits

Preferred solution: Four digit pin

User's recommendation: Make it easier

Anonymous
map-marker Gouldsboro, Pennsylvania

Problems calling

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just wrote a whole letter and you went check spelling there was nothing wrong with the spelling and then I hit check spelling that was there and the whole page went away so I don't even know if you've got this sucks I'm 70 years old give me AA break try to become more user friendly
View full review
Leslie C Xlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

To Block my phone number

I have phone calls from inmates in the Jefferson County jail every night. I had an account over a year ago but I dont anymore. This company makes it impossible to talk to someone or even block my number online. Your statement about privacy and security is ***
View full review

Preferred solution: Block my number if it means anything now bc obviously inmates at the Jefferson County jail are calling my number every nite and sometimes 3-4 times a nite.

Bailey M Xfb
map-marker Louisville, Kentucky

My acct is blocked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My account is blocked and I need to get it unblocked and cant get ahold of a love person to talk with and not with this robot
View full review
Loss:
$100
Pros:
  • I can talk with my boyfriend
Cons:
  • Blocked on my account
  • I am unable to have any communication with my loved one

Preferred solution: Get my account unblocked so I can use my money to talk on the phone

User's recommendation: Have people on call to be able to talk with

  • 1
  • ...
  • 31
  • 32
  • 33
  • 34
  • 35
  • ...
  • 197