Securus Technologies
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have bought stamps and haven't received them
Preferred solution: Full refund
Not receiving emails
- Concept good if they werent crooks
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gainesville, FloridaNot now
- Talk to relatives
Preferred solution: Full refund
User's recommendation: No comment for other customers. Good luck in trying to connect.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaI needto speak to a customer service representative.
- Video visits that dont connect
Preferred solution: Full refund
Unbkock nunber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Want all of my $12 put back on to my card ending in 5184
Company fixed the issue and I have been provided with full refund.
- Good to talk to loved ones
Preferred solution: Full refund
User's recommendation: Dont put up front money onto your cheating *** spouse
Video visit appointment
Preferred solution: To speak to a live agent who can tell me why and who cancelled my video visit, why my inmate hasn't received some of my e-mails and just today my inmate isn't on my contact list anymore and he doesn't show up when I search for him.
I want to speak to a live person
Preferred solution: To speak to a person
I can't get in touch idyllic anyone PERSON
- No pros at this moment
- Good place to talk with inmate
- Can not talk to a real person
- Can not ever talk customer service to real person
- Can not talk to customer representative ever on phone
Preferred solution: THE ACCOUNT DELETED COMPLETELY OR VIDEO AND PHONE COMPLETELY CLOSED WHERE NOONE CAN USE IT. THIS ACCOUNT HAS BEEN FRAUDULANTLY COMPRIMISED.
TV for inmates
Preferred solution: Deliver product or service ordered
Someone was laughing and then hung up
Preferred solution: Full refund
To get 4 digit code
- Sincere
- Blah
- Staying in contact with boyfriend
- Not receiving calls
- Phone tree hangs up
- Video visits
Preferred solution: Four digit pin
User's recommendation: Make it easier
Problems calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyTo Block my phone number
Preferred solution: Block my number if it means anything now bc obviously inmates at the Jefferson County jail are calling my number every nite and sometimes 3-4 times a nite.
My acct is blocked
- I can talk with my boyfriend
- Blocked on my account
- I am unable to have any communication with my loved one
Preferred solution: Get my account unblocked so I can use my money to talk on the phone
User's recommendation: Have people on call to be able to talk with
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