Getting through securus is a BS never get to speak with someone to discuss issues im having with my acc.live chat no longer available what type of bs is this

I have a positive acc on my securus acc of 45 dollars when an inmate calls me its said I don't have sufficient funds for the call so I still have to pay for these calls when I have a positive balance on my acc . Madeline torres 203 509 **** .....2090 pass. Code
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ID
#2506087 Review #2506087 is a subjective opinion of poster.
Location
Waterbury, Connecticut

Add money to phone account

Never had issue with Securus only Global Tel link. If I made mistake and made one for securus sorry that wasn't meant to happen.
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ID
#2505224 Review #2505224 is a subjective opinion of poster.
Location
Watertown, New York

Charged for call

Charged my debit card for a call that didn't go through from my brother. Tried calling customer service to speak to a live person and only received automated.
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ID
#2502948 Review #2502948 is a subjective opinion of poster.
Location
Lakewood, Washington

Videoing saying no sessions and more

So I had to reschedule one I had something come up last night and today. Left the Thursday at pm and moved others to Friday at 6:30pm and Saturday at 9:30pm but dont show up on my schedule vists but shows on future but says status canceled on site and paid says credit and all $40 in available funds, last night he got moved (Joshua Woodson) is that why saying that? Didnt know if yall could help me out, or refund me my money back and when gets moved again Ill set it up! You can email me cowgirlaly28@***.com or call me 434-660-**** (calling be better). Please thank you!!!!
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ID
#2502787 Review #2502787 is a subjective opinion of poster.
Location
Lynchburg, Virginia
New Reviewer

No zip code to do online I’m from Canada

Ive been trying for weeks to put a payment on this card I am not able to on the phone because they want to ZIP Code Canada does not have ZIP Codes

User's recommendation: I’ve been trying for weeks to put a payment on this card I am not able to on the phone because they want to ZIP Code Canada does not have ZIP Codes.

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1 comment
#2052419

Any luck yet as I am Canadian to

ID
#2502775 Review #2502775 is a subjective opinion of poster.
Preferred solution
Be able to make a payment from Canada
New Reviewer

I have been trying fir weeks to make a payment from Canada and need a zip code

Please help me Ive been trying for weeks to make a payment on my account because I have a Canadian credit card and live in Canada I do not have a ZIP Code so this automated service does not allow me to make a payment I know with the other company I could make a payment through the customer service I need help as soon as possible to do this
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ID
#2502771 Review #2502771 is a subjective opinion of poster.
Location
Claresholm, Alberta

Dropped calls

Your phone system is *** For the past 2 1/2 months everytime my husband calls we talk at most 4 to 6 minutes when our calls are lost.. I feel I should get a refund on some of my calls due to this.. My phone number is 405201****.
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ID
#2500606 Review #2500606 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Loss
$45
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Took money from my card want to know where it is

A friend called me from jail and I did not add money but yet at the end of me getting ready to hang up it said thank you for using our services and that my card was approved but I did not add nothing to my card so no money should have been taken off and it shows I have no phone time no stamps and no money on the visits so where's my money and put my money back

User's recommendation: My recommendation to Future customers is talk to a real person and not a machine I've been calling all day and still can't get ahold of not one person it's all the same on the same machine different numbers.

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ID
#2500561 Review #2500561 is a subjective opinion of poster.
Location
Antioch, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My video visit was removed

My video visits have been removed 2x's now and now am unable to schedule a new video visit. The inmate has not been moved to a different location due to having to corintine because someone had the virus. I would just like my video visits replaced and be able to schedule a new video visit.
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ID
#2498632 Review #2498632 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The inmate isn't able to connect to video

The inmate never joined the video call. It is nearly impossible to get a live person for a lousy $5 credit. I am not sure if I will try this again. I guess just stick with the rip off phone calls.
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ID
#2498619 Review #2498619 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Talking to loved one
Cons
  • Cant reach a person bout refunds
Loss
$5
Preferred solution
Full refund

Add funds

I have added funds 50 dollars and realized my sister still couldn't call me and it was the wrong number she is not with seceurus. Is there any way I can get the money refunded back into my account cause I have no that can call me with this phone company that explains why I didn't have a number set up or an account
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ID
#2495429 Review #2495429 is a subjective opinion of poster.
Location
Moorhead, Minnesota

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Verified Reviewer
New Reviewer

Refund from jail video

Inmate never showed up for video call 2 times I would like a refund for 2 ideologue calls that were not received
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ID
#2494614 Review #2494614 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Idea of video visits
Cons
  • No answer
Loss
$18
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Can’t get ahold of anyone

Their website and app is having glitches and not working properly.. I put money on it and I cant even send one message
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ID
#2493993 Review #2493993 is a subjective opinion of poster.
Product
Securus Technologies Website
Pros
  • Could speak to your loved one
Cons
  • No interest in helping you resolve your concerns
  • No response to emails
  • No technical support
Preferred solution
Deliver product or service ordered

Problem

Trying to pay the small amount I owe to begin receiving calls again from my inmate. Please help me with this issue soon.
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ID
#2493681 Review #2493681 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Nothing was fixed.

Ive been trying to reach a live operator for about 5 days now. When my boyfriend , Michael Grondin called me I accidentally hit 6. I went into the app and it says no facilities are blocked but he still cant call me. Ive had to make a second number through textnow and it wont work all the time and its charging me more. I need him to be able to call my number. 443967****
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ID
#2493630 Review #2493630 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Not being able to speak to loved ones
  • Lack of personal customer service
  • No one answers the phone
Preferred solution
My problem fixed so my boyfriend can call me