Amanda L Hjm
map-marker Marion, Ohio

I had a video visit that would not connect

I opened the video chat sat on there for 20 minutes and the phone/tablet never connected. I need to be credited to schedule another visit
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Loss:
$9

Preferred solution: Deliver product or service ordered

Anthony R Ykr
map-marker Carrollton, Georgia

Putmoney on account for can eat

I need to speak with someone to put money on my Uncl account for he can get somebody to eat can u please give me call before the night over 404226****
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Janet F Tyc

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Verified Reviewer

Account

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Nothing happened. Called numerous numbers to this company you can't talk to anyone. Poor customer service. No customer service. This company are scammers and take your money.
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Loss:
$65
Cons:
  • Never answer

Preferred solution: Full refund

Brandy M Xik
map-marker Charlotte, North Carolina

Video visit

So seems like every video visit I do we always get cut off at lease 2 or 3 times to the point there no sense to even set a visit up cause its a waste of money Ive called trying to get a full refund on the last 2 visit I had and nothing at all has happen with a refund .. I work hard for my money
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User's recommendation: Don’t do video visit

Gary L Ikc
map-marker Houston, Texas

They caharge my bank accout for phone call i didnt make want my money back

They charge my bank account a bunch of money I want my money back into my account I have bank statement the lady Tom to send then I need to know who I need to send the statement to an the address to send the statements to get my refunds bank into bank
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Loss:
$397

Preferred solution: Full refund

Anonymous
map-marker Mountain Home, Arkansas

A tablet issue

I ordered a tablet 5 months ago for my son in varner and we have not received any tablet or info on why...870-405-****
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Trenesha R
map-marker Conyers, Georgia

Just put funds in my account and it's saying I have none

I added $5 to my account this morning and now its not on there I havent used it. Its came out of my cash app account this morning but where are my funds
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Loss:
$8

Preferred solution: Let the company propose a solution

Kristin F Fzd

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Verified Reviewer
| map-marker Richardson, Texas

Need to know how to do a video visit

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I cannot log into my account and that means I can't see my loved one and everyone I try to contact someone,I can't get anyone on the phone
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Anonymous
map-marker San Antonio, Texas

Need my code# to pay my balance

Tried to cancel , but dont have a secret code Account number 2413**** For Angelita Rocha 422 Juniper St. SanAntonio Texas 78223
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Brandy M Xik
map-marker Charlotte, North Carolina

Video visit didn’t work

It connected but we did not get to see each other because it kept disconnecting and we had to keep getting back on there I would just like to get a refund for that maybe you can put it on my phone
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Loss:
$7
Pros:
  • Chop it up a little better than a phone call
Cons:
  • Poor customer service haha more like no customer service
  • I shouldnt have to pay for broken service
  • Being charged yet no service

Preferred solution: Full refund

Kimberly b Wii
map-marker Brecksville, Ohio

Securus app is saying my number is blocked

Secures e-messaging says I am blocked and I shouldn't be. Please fix this problem. It should not be blocked for any reason. I am trying to write to an inmate in seveir county jail in Utah. And it says I'm blocked because he has been moved. I called the jail and they said he is still there, he did not get moved.
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User's recommendation: Oo

Tasha D Hqu
map-marker Marietta, Georgia

I need to unblock phone calls from jail accidentally blocked it

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I accidentally blocked my phone number is there any way that you can unblock it for me the phone number 606 62 2 ****
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Pros:
  • I can talk to my son
Cons:
  • Not being able to speak to loved ones

Preferred solution: Phone number unblocked

Tricia G Iwz

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Verified Reviewer
| map-marker Houston, Texas

Can't get calls

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It has my old phone number 832913**** and my new phone number is 346264**** and the number I need to authorize is 832 266 **** so my son can call me I will recommend someone if you can fix this problem asap please thanks
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Loss:
$23

Preferred solution: To fix the problem so I can talk to my son

Anonymous
map-marker Orlando, Florida

Perfected Maze of miscommunication

Try to find a real human being to solve a problem. An email. An online support person. They are impossible to get.
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User's recommendation: Do everything you can to disempowered these people who take advantage of the family, loved ones and legal representation of the incarcerated.

Anonymous
map-marker Odessa, Texas

Unauthorized charge

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I was charged for a service that I did not authorize. I still have not received my refund after they told me that I would.
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