Securus Technologies
Reviews and Complaints
I had a video visit that would not connect
Preferred solution: Deliver product or service ordered
Putmoney on account for can eat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount
- Never answer
Preferred solution: Full refund
Video visit
User's recommendation: Don’t do video visit
They caharge my bank accout for phone call i didnt make want my money back
Preferred solution: Full refund
A tablet issue
Just put funds in my account and it's saying I have none
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richardson, TexasNeed to know how to do a video visit
Need my code# to pay my balance
Video visit didn’t work
- Chop it up a little better than a phone call
- Poor customer service haha more like no customer service
- I shouldnt have to pay for broken service
- Being charged yet no service
Preferred solution: Full refund
Securus app is saying my number is blocked
User's recommendation: Oo
I need to unblock phone calls from jail accidentally blocked it
- I can talk to my son
- Not being able to speak to loved ones
Preferred solution: Phone number unblocked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasCan't get calls
Preferred solution: To fix the problem so I can talk to my son
Perfected Maze of miscommunication
User's recommendation: Do everything you can to disempowered these people who take advantage of the family, loved ones and legal representation of the incarcerated.
Unauthorized charge
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