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Securus Technologies - Money issues

I made a mistake and sent my money 45$ to the wrong place.i trued to put money on the secures phone.can u please look in to this and switch my money into my secures account
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ID
#2000091 Review #2000091 is a subjective opinion of poster.
Loss
$45
Preferred solution
Full refund

Securus Technologies - I want a refund

1.0
Details
I put money on the wrong app and I want a refund . It was my fault. But I do want my money back so I can put it on the right thing to speak to my mother who is incarcerated.
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ID
#1997180 Review #1997180 is a subjective opinion of poster.
Location
Roselle, Illinois
Its not letting me put my new phone number on Securus to receive calls
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1 comment
Anonymous
#1879744

Same problem I am experiencing. I had 2 accounts and they closed one, which put it in a fraudulent state.

I have tried everything from Changing my password to using different credit cards to make a payment which keep getting denied. A friend even added my number to their account and the problem seems to be stemming from my number, Which was unable to be added to the account. Just today I spent two hours trying to communicate with their customer service which has been no help whatsoever in regards to helping me correct this problem so I am able to communicate with a loved one and this is the only communication service the facility has available. So therefore I am left with having to change my cell number which is crazy.

Where is there tech department at and why aren’t these problems being resolved it’s bad enough people have to go through stress to speak to somebody. I don’t understand they’re still getting their money why can’t They correct these issues for us, it is so frustrating and such a waste of time.

ID
#1996534 Review #1996534 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Talking to your loved one
Cons
  • Refund policy
Loss
$21
Preferred solution
Full refund

Securus Technologies - Money out without my permission

I want to speak with a live representative my number is 281-683-5245 live representative
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ID
#1994563 Review #1994563 is a subjective opinion of poster.
Pros
  • Honestry
  • Getting some of the calls
Cons
  • False advertisement
  • Paying for something and not receiving item
  • Severe website issues consistently
Preferred solution
Full refund

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Verified Reviewer

Securus Technologies - How Purchase a calling card

1.0
Details
How get a call card for a inmate
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ID
#1986514 Review #1986514 is a subjective opinion of poster.
Location
Lonoke, Arkansas

Securus Technologies - Funds are not showing up on account

5.0
Details
Took funds out of my bank account and did not put them on account
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ID
#1986488 Review #1986488 is a subjective opinion of poster.
Pros
  • Talking to your loved one
Cons
  • Too expensive
  • Charged while not having service
Loss
$20
Preferred solution
Put funds on the account

Securus Technologies - I am because you took my money off my card and didn't apply it to the account

Well I just tried calling your number to a different time I was on hold forever just to be hung up on the time so I really appreciate that yall have done nothing good for me yall taking my money not applied it to my brothers account
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ID
#1983450 Review #1983450 is a subjective opinion of poster.
Location
Carrollton, Texas

Securus Technologies - Need help funding account

I sent money to the wrong acct and wood like for it to go to another acct and reset my acct i have tried many times
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ID
#1983200 Review #1983200 is a subjective opinion of poster.
Location
Bryant, Arkansas

Securus Technologies - I want to unblock a number

I need to unblock your number
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ID
#1977658 Review #1977658 is a subjective opinion of poster.
Location
Kansas City, Missouri
Preferred solution
I'm to unblock my number

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Verified Reviewer

Securus Technologies - Adding money

Won't let me add money
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ID
#1975719 Review #1975719 is a subjective opinion of poster.
Loss
$25
Preferred solution
Add my money

Securus Technologies - My phone call account had been blocked

Securus people blocked my phone call account, I had never received any phone calls from brother at the jail. I want them to unblock my phone calls account and tranfer the remaining balance to my video connect account instead.
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ID
#1961720 Review #1961720 is a subjective opinion of poster.
Location
Scranton, Pennsylvania

Securus Technologies - Fraud

Securus Technologies - Fraud
There was a charge that I didnt authorize on my card Ive been trying to talk to speak to a live operator how do I speak to a live operator
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ID
#1960858 Review #1960858 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$43
Preferred solution
Full refund

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Verified Reviewer

Securus Technologies - How to unblock inmate call

I need and inmate call unblock

User's recommendation: Good.

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ID
#1959175 Review #1959175 is a subjective opinion of poster.
Preferred solution
Unblock number

Securus Technologies - Want to block a inmate

I can't talk to a representative. I need to block an inmate from calling me. I'm being harrased
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ID
#1951606 Review #1951606 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Securus Technologies - Cannot reach a person!!

I cannot get a live person and not all of us are computer nerds. My Grandson needs to call me and I can't get it to him. Can you help me?
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ID
#1950985 Review #1950985 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered