This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Assistance

As soon as I was approved or as soon as you guys took my money I couldn't hear anyone say anything and I've been trying to get ahold of you guys all day I don't like talking to 1/3 fake person I need to talk to a live agent and you guys are not giving me the opportunity to do so I have other things to do than to sit on the phone waiting for Securus I just want my money back this is the third time this happened a month but I'm not going to keep letting you guys take my money so please apply it to my phone account or send it back to me
View full review
ID
#3630396 Review #3630396 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Need to make a account change

I need to give you reference number I got from Money Gram in regard to paying the debt on phone account but I can't get through to you on website.
View full review
ID
#3619595 Review #3619595 is a subjective opinion of poster.
Location
Chicago, Illinois

Cant set up my old acct or get new one

I can't get a new account open because your stupid answering machine will not take right name. Also can't set up a new email account for me to contact my prison friends. What's the problem???
View full review
ID
#3617693 Review #3617693 is a subjective opinion of poster.
Location
Springfield, Missouri
New Reviewer

Account needs closed and refunded

I chatted with service rep at least 3 weeks ago, told him I changed to Connect and asked for refund of $25+. He asked if I had same banking info and I said yes and that was it. No refund and no more communication. The lady today wanted me to pay $1 to get refund. Not doing it. Please refund my money.
View full review
ID
#3615459 Review #3615459 is a subjective opinion of poster.
Loss
$2530
Preferred solution
Full refund
New Reviewer

Trying to see if an order that I placed went through

Placed an order, gave my Visa Debit/ Credit card number, got a order number, then I got a message that said I had to pay through pay pal, money order or Zillow. So Im not understanding what happen?? Did my debit card payment go through or what?? Do I have to go get an money order in order for my payment to go through ???
View full review
ID
#3612089 Review #3612089 is a subjective opinion of poster.
Location
Conyers, Georgia
New Reviewer

Was charged for a call& kept cutting in& out,so disconnected, couldn't understand

Had to disconnect because couldn't understand was cutting in& out! Was not a good call I feel I should be credited because it was cut really short
View full review
ID
#3612013 Review #3612013 is a subjective opinion of poster.
Location
Conewango, Pennsylvania
Pros
  • Talk to inmate
  • Being able to talk to inmate
Cons
  • Phone service sometimes is not good
Loss
$5
Preferred solution
Credit for the call
New Reviewer

Boyfriend in jail

We only had an argument and they took him and arrested him after but I had press no charges on him and
View full review
ID
#3610209 Review #3610209 is a subjective opinion of poster.
Location
Oxnard, California

Need to set up a new account to start account

I want to speak to someone about starting a new account for cell phone. With out paying for receiving calls from Daniel F Perez in Clements I tx.
View full review
ID
#3608759 Review #3608759 is a subjective opinion of poster.
Location
Ozark, Alabama
New Reviewer

Pay a call but wasn’t connect now I want a refund

Securus Technologies - Pay a call but wasn’t connect now I want a refund
I pay for a call that was not connected and every time the imate calls back I I have to refund but they took my money witch is 7.98 and never connected me to the call I want my money back so IAM not going to keep refunding and they keep taking my funds. So please look into this matter money is time and time is money !! Thanks

User's recommendation: Don’t give them money over phone.

View full review
ID
#3605240 Review #3605240 is a subjective opinion of poster.
Loss
$798
Preferred solution
Full refund
New Reviewer

My call didn't connect when I press 1

When my loved one called when to Press 1 to answer call I didnt connect the call why didnt the call connect
View full review
ID
#3600416 Review #3600416 is a subjective opinion of poster.
Location
Rochester, New York
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The machine at Marion county jail is taking there money

That was fixed but I'd like to know if its cheaper to put the money on my phone or for them to put it on
View full review
ID
#3600221 Review #3600221 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
New Reviewer

To set up account

Tried to get signed up for email and this thing only let me go so far and then buffer me out. My son is incarcerated in Oklahoma jess dunnmake a email button, just saying emails
View full review
ID
#3597816 Review #3597816 is a subjective opinion of poster.
Location
Barstow, California
New Reviewer

Charges for a call not connected

Securus Technologies - Charges for a call not connected
Payed far call. Entered all my information . Did not connected. Still charged me. I need to be refunded
View full review
ID
#3593085 Review #3593085 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need help funding account

I need help finding this account but I need to speak to a live person I don't understand how to do this I need to speak to a live customer service rep please oh I mean it'd be better if y'all can actually have a option to speak to a live person instead of just have an automated because sometimes this stuff doesn't work correctly
View full review
ID
#3591469 Review #3591469 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
I need to speak to a live person I need help
New Reviewer

No refund

My video visit was never connected and they didnt even refund me my money dont waste your money on video visitation
View full review
ID
#3588658 Review #3588658 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$9
Preferred solution
Full refund