Unclaimed
Securus Technologies
Reviews and Complaints
660K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
180K
PAGE VIEWS
5
ISSUES RESOLVED
Securus Technologies Reviews
Would like to have. contact with my love one
I had account back in Feb 2021 and it was reopen but it had a balance of $24.00 allow payed on Feb 26 2022 $45.98 it was withdrawal from my bank on March 3 2022 so please help me take care of they accounts my love name is Mario Jr lira he in Clark county detention center. my name is Julia Padilla my email is cachy101815@***.com
ID
Pros
- Talk to inmate
- Affordable
Cons
- That the customer service dept cannot do refunds
- Are robbing families with exorbitant rates
- All right ignorant unreliable jack offs
Loss
$46
Preferred solution
would to talk with my love one
I purchased another account on February 26th and it posted on March 3rd 2022
I have not had no contact with my love one they withdrawal out of my bank account the amount $45.98 on march 3 2022.
ID
Location
Las Vegas, Nevada
The prices you have set for phone calls is fine it's just not worth the money for the time that you were provided for how much you pay to talk to a loved one over the phone. $20 shouldn't be for 15 mi
this is my still available first time using this. So far in the last two weeks of using this I've spent over $300 to $400 and gotten over less than 4 hours overall. So basically $100 a week is not enough minutes split that into payments of $20 it's 15 minutes so that's 15 minutes every 4 days or 5 days that I get over the phone with $20 a day. I think it should change it is not worth it it is so much money. It's cheaper to do a 30 minute video call than it is to do a phone call with the love one that's sad.The prices you have set for phone calls is fine it's just not for 15 minutes.
User's recommendation: Hope your wallet is overweight.
ID
Location
Dacula, Georgia
New number
Its not letting me add my new number to this account I had got this number yesterday and its saying there is already account on there for this number
ID
Location
Wichita, Kansas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVisition
My visit got rescheduled I had it for 920pm tonight can I get that back tomorrow is a bad day and I'd really want this visit
ID
Location
Philadelphia, Pennsylvania
Preferred solution
My 920pm visit tonight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund my son came out the same day he didn’t stay that long
I need a refund my son didnt stay that long he got out the same day he didnt use ya or I didnt ether if I cold get a refund please
ID
Location
Midland, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund
My son came out that same day didnt use it .. . .. . .,,, ..,,., .. . .. .. .. .. .. .. .. .. .. .?!
ID
Location
Midland, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTechnical issuesaccidental emagges to wrong inmate
Daughter n friend tried sending messages using my account to another inmate by adding him to my contacts was not successful instead messages were sent to my inmate by mistake asked for them to be removed was told no by 5 different people including case n unit manager of facility where he is at when all messages have to be approved before released to inmate so why not be able to remove or reject them they can if they feel message is not revelant avoid them use another company
ID
Location
Dallas, Texas
Preferred solution
Removal of emassages
This company and the people who work for, own it are the real criminals. The company is faulty, there are constantly technical difficulties, and no one to take any accountability, as well as get a hold of from the company. The actual messaging site is constantly down...
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ID
Location
Phoenix, Arizona
New Reviewer
Can't accept call
my loved one calls me and I push 1 to accept the call but nothing happens. I just got a new phone. I had this same problem with my old phone too. I called customer service and they said I had something to do with my phone but I know it doesn't. Once in a while I can accept the calls but most of the time I can't and it is very frustrating!!! I can see this problem has been going on for years. You think they would fix it by now!! This is the company the jail uses so it's really my only option if I want to get phone calls. Or at least try to!
1 comment
ID
Location
Federal Way, Washington
Preferred solution
Let the company propose a solution
Calling inmate
You still owe me 50 dollars for taking it out of my auction for not asking me I don't have 100 things to say but I want my money will not use again
ID
Location
Philadelphia, Pennsylvania
New Reviewer
I ordered this tablet in May 2021. The tablet still has not arrived. I would contact the company and their response was always the same. The tablets are on backorder. I would ask an estimated time of arrival and no one ever knew. I complained about paying each month...
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ID
Loss
$66
Preferred solution
Full refund
New Reviewer
I had a video visit that would not connect this the 7th time
Yesterday I had a video and the system wasnt working. Today I had 2 video visits and both times the system wasnt working. This issue is becoming very frustrating and this the 7th time at Niagara County Jail. I work hard for my money I want a refund
ID
Location
Niagara Falls, New York
Pros
- Talking to your loved one
- Cant receive a call
- There avalable
Cons
- Unrealible
- False info to fund husband money on books never received
- Rude customer service
Loss
$40
Preferred solution
Full refund
Unbkock nunber
I accidentally blocked a number from the Rowan Jail in Salisbury NC. I would like to get it unblocked. My phone number is 980777****.
ID
Location
Charlotte, North Carolina
New Reviewer
I closed my account and still haven't received my money
I put 40 dollars on the tdcj inmate calls and I closed my account cause my new number wasn't not approved more than 3 times now I want to know why I haven't got refunded my money back on my card please contact me back soon as possible please thank you cause since. I closed my account I can't get through to talk to nobody without them asking me to reopen my account or make a new one
ID
Location
Fort Worth, Texas
Pros
- I wana get to talk to my son and see him
Cons
- Took my money and i was not connected to phone call
Loss
$40
Preferred solution
Full refund
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Securus Technologies
This is happening to me right now!!