Anonymous
map-marker Hallowell, Maine

This company is set up to steal.

I tried to pay for a collect call twice. After my financial information was given I was cut off 2 days later I found that I was charged for them. I tried to open an account and put $20 on it for calls. I was charged $48.98 for videos and postcards. I only needed the call service for 2 days! When I go to the website to try to resolve it I am sent to a 3rd party that charges for an answer. This is the only way to get calls from an inmate here. It seams that they are given a license to steal without any oversight.
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User's recommendation: I have none. You don’t have a choice but use this company

Resolved
Xayvion Sch

Resolved: Not able to receive calls after drtting up an online account

Everything is fine. It was because they did not have him as active in the system where he is detained at.
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Quinntin H
map-marker Killeen, Texas

I needed to add money to my account

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I needed to add money to my account and was informed why I wasnt getting any calls and why I couldnt accept calls the customer service was great
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Joseph S Evu

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Verified Reviewer

Their service is unreliable and you can’t ever get customer service on the phone !!

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When I call customer service , either they dont answer or they cant find the problem ! A lot of the time when my girlfriend calls , and this happens a lot , the phone wont ring or even show anyone is calling & no voice mail . Dont have a problem with anyone else calling , take it to mobile place and they say its on their end !
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Pros:
  • Good sevice when it works
Cons:
  • Hard to get customer sevice to do anything

Preferred solution: Apology

User's recommendation: Find something else

Estella M Fuw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Make sure i can receive calls

Not being able to use the securus debit account to give video calls or if I can how do I go about doing it I have two daughters that would like to talk to their father tonight at 8:00 like promised
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Preferred solution: I would like to have $7.24 transfer to my video visit from securus debit on the inmate of Sean rich

User's recommendation: Not sure if I would recommend using that because how am I can get my video calls

Carl B Jqs

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Verified Reviewer

$90 and $45 was not added to my account

I added $90 and $45 to my account but you didnt add it where is my money I put on the phone for my son to call me if you cant to it on my account please refund me back my money as soon as possible I have tried on two different occasions to contact you but cannot can I at least talk to someone on the phone please asap
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Cons:
  • Bad service
Sheri A Mrc

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Verified Reviewer

Cant recieve calls

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My daughter is incarcerated at LaVista womens correctional facility and i cant recieve her calls. They claim they fixed it but still no calls. Its Christmas time and i cant talk to my daughter. Every since they took over for GTL ive had nothing but problems. Now you call the customer service number and it just hangs up on me every time. I am highly disgusted with them, they lie and dont care about their customers. Worst company ever.
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Preferred solution: Fix the problem so i can talk to my daughter and stop telling me i have blockers on my phone. I dont, neither does my phone company. Do your job and make it right.

User's recommendation: Dont use this service ever. You will be dissapointed.

Anselmo Byo
map-marker Murray, Kentucky

To add funds to debit account

When attempting to add funds to inmates phone debit account an error appears. My bank said they approved the transaction but prevented by Securus
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Anonymous
map-marker Jacksonville, Florida

About an accout i paid on

I can't use the funds and I need to speak with a live agent I don't have much to say feel it's not fair you can't speak to a live agent I have lost funds it's not fair.
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User's recommendation: I DON'T RECOMMWND SECURUS

Anonymous
map-marker Saint Louis, Missouri

User beware - horrible, inefficient, confusing company!

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Terrible, rude customer service if you can even get through to a real person! Very expensive for offenders and their families. Confusing, hard to use website. Then to confuse you more, if you use a credit card on their website, they use the term "video call" for all their services o. Your bill so you think you have been wrongly charged for a video call. And if you ever have a dispute with them on a charge, you can never use a credit or debit card again on their site. You have to send in money grams or no service!!
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User's recommendation: Use and deal with company cautiously!

Anonymous
map-marker Saint Louis, Missouri

Forgotten PIN number

I was trying to retrieve my music from my tablet on your reentry portal, and eventhough I have my pin number, I still can't get in so what do I do?
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User's recommendation: It is hard to access your website to find information and get things done.

Anonymous
map-marker Chicago, Illinois

To see if you'll have any issues with the app online

I still cant get on the app and reach out to my love one Im trying to see whats going on I need to know is yall app down or something cause when I click on it it just knocks we right back off the app whats going on please let me know something Im checking on my love one Dion Thomas I will be checking the app again
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User's recommendation: Reach out if something’s not right

Tabitha M Nmr

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Verified Reviewer

Blocked messages

My messages from messages have been blocked from bank issues and I can't use emessages the issue was never addressed to me so it could be resolved now I been told that I can't use the messages never please help me its my only way of talking to my love one and the customer service was very rude to me
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Preferred solution: Allow my emessages to work

User's recommendation: Un block emessages

Remona Mmw
map-marker Brooklyn, New York

When will my music catalog, in the form of a flashdrive arrive?

I was released from Fishkill Corr. Fac. on August 24, 2023. I wrote a trouble ticked, as instructed to do so by the system, and gave a mailing address to have my music flash drive sent to me. Till this date in time, I have not received the music flash drive. My code was: 65qkw4. Please inform me, what is the problem with.my getting the 1,000 plus music selections I bought?
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User's recommendation: I reserve my recommendation until the response of this complaint.

Anonymous
map-marker Redmond, Washington

It’s still not letting me do anything

Securus Technologies - It’s still not letting me do anything
Its keep saying the same thing and I want it off I got 2 emails but my account still saying the same thing
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User's recommendation: I want it off