Securus Technologies Reviews and Complaints
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Is this your company?
2
ISSUES RESOLVED
816
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$1.6K
AVG LOSS
57K
PAGE VIEWS
What's your story with this company?
Ask a Question About Securus Technologies
Cons
- Customer service
- Extremely bad customer service
- On hold 40 min
Pros
- When it actually works for a visit or phone call
- Theyll take your money quick
- Value
Latest review first
- Latest review first
- Most helpful reviews first
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Securus Technologies in Dowagiac, Michigan - Horrible
I never received my refund and when im speaking every other sentence is cut out its straight ridiculous
Review
Securus Technologies - PaymentPayment was excepted but the call did not go through
They say the payment will be refunded in 3-5 days
Review
Service
Securus Technologies Inmate Phone Service
Securus Technologies in Boston, Massachusetts - Horrible customer service.
Needed to speak to a live operator but didn't comply. Charged me twice and disconnected call and never got to speak with my daughter.
Review
Service
Securus Technologies Customer Care
Securus Technologies - Horrible phone service
Securus Technologies should be investigated by the FTC or the FCC. With the expectation of satisfying telephone service after having paid for their service, I can personally report that I can hear only about every other second or third word at most of a conversation with my son, not to mention the volume is so low that I can barely hear those few words he speaks. WHO HOLDS THEM RESPONSIBLE FOR INEFFECTIVE PAID PHONE SERVICE? THEY ARE A MONOPOLY.
Review
Pros
- It is the only company available to call lo in tdcj
Cons
- Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Securus Technologies in Atlanta, Georgia - Payment
Made my payment on account
Review
Securus Technologies - I have a account in my name I didn't make and was charged for it
My entire purse was stolen on yesterday and my bank statement had you all on it of 45.98 plus 6 dollars I’m not sure who is doing this to me but I would love a refund of my money back please.
Review
Product
Securus Technologies Account
Reason of review
Bad quality
Loss
$52
Preferred solution
Full refund
Securus Technologies - Can't get ahold of company
Need my money back asap
Review
Service
Securus Technologies Inmate Phone Service
Cons
- Extremely bad at doing refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund
Tags
Securus Technologies in Waterbury, Connecticut - I need my information securus tech
I need my information securus tech address to send my son for the phone call by mail please money order for phone calls.
Review
Securus Technologies in Alexander, Arkansas - Tablet
Like to get my tablet back on for inmate randall chandler 145170
Review
Reason of review
Reinstate my tablet
Preferred solution
Full refund
Securus Technologies in Fort Wayne, Indiana - Can’t add money
They hung up on me
Review
Product
Securus Technologies Account
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