Securus Technologies Reviews

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New Reviewer

Money issues

I placed $40 on my daughter's phone account three days ago and she has not received. Any reason why?
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ID
#2956939 Review #2956939 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Faulty Securis System and Tablets at the Kankakee Illinois County Jail

Dear Securus, You have provided my family member with a faulty tablet and he is unable to communicate with his wife, children, and family. This is disheartening to our family in that we trusted your system. We are asking that you please repair his tablet immediately. There is nothing but static in his phone. We cannot understand what he is trying to communicate with us. The inmate's name is Mr. Albert Willis Jr.
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ID
#2954586 Review #2954586 is a subjective opinion of poster.
Pros
  • Integrity
  • Its the only way to talk to a loved one while incarcerated
  • Make a lot of money off inmates
Cons
  • Dropped calls and rude customer service reps
  • No video calls evver
Loss
$100
Preferred solution
I will like for Securus to repair his tablet so that he can communicate with his family.

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Verified Reviewer New Reviewer

Account issues

I called and made an account but the automated system incorrectly put in my first and last name. When I go to create an account through the mobile app an pop up message with Account Creation Failed displays. Im trying to communicate better with my loved one who has been incarcerated and I cant do that.
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ID
#2953973 Review #2953973 is a subjective opinion of poster.
Preferred solution
Help with login
New Reviewer

Not getting calls from my wife

4.6
Well its been three days she is traing to call me and it does not make the call shes been traing and the worst part is that shes on medication she most be so depressed its making it worst for her please help her and me comunicat I call Securest and said that there is a problem but that it would be fix by this time tonight and shes very sick with her helf problem with her head

User's recommendation: Well I thinck it’s good service till this problem we’re having.

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ID
#2952063 Review #2952063 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Cons
  • Equipment doesnt work
Preferred solution
Let the company propose a solution
New Reviewer

I had a scheduled video call that didn't work and I am trying to request a refund

I payed and scheduled a securus video call and the day of the video the screen was black and I nor the inmate were able to get connected with each other so Im trying to get a refund so I can reschedule the visit and try again
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ID
#2950634 Review #2950634 is a subjective opinion of poster.
Cons
  • Video visits that dont connect
Loss
$8
Preferred solution
Full refund
New Reviewer

I need to change where i added funds

2.1
I added money to an inmate debit and wanted the money to go to the inmate not for phone calls. I need the money returned
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ID
#2947807 Review #2947807 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund
New Reviewer

Visit

I have a visit today at 1:10pm an I need to change it to 2pm today due to my husband have a class he can't miss.
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ID
#2946764 Review #2946764 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer New Reviewer

I can't on blocked my account I was used last year

Ahhh I need to deposit money for my husband in jail I cant It said you account is blocked Gghhhhhgggggggggggh

User's recommendation: Thanks.

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ID
#2941319 Review #2941319 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer New Reviewer

Refund of my money

1.2
U or some one canclwd my visit and need to get my money back he left to another jail and state so I want money refunded asap
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ID
#2940635 Review #2940635 is a subjective opinion of poster.
Cons
  • All
Loss
$15
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Your app *** suck can’t long in and can’t get anyone on the phone

Cant log in to the damm app and cant get anyone on the phone?????????????????????????????????????????????????????????????????????????????????????????????????????
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ID
#2937371 Review #2937371 is a subjective opinion of poster.
Location
Tucson, Arizona

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Verified Reviewer New Reviewer

Impossible to get a call

1.0
My incarcerated loved one has attempted to call 8 times to 2 different phone numbers over 3 days and the call does not connect due to apparent routing issue. Securus will not escalate to look into it until 3 calls with the same reason for error are attempted within a 24-hour window. So my loved one, who is already a blessing that he is reaching out to family, now has to jump through loopholes so that someone can even look into it. I can't even notify him that he needs to jump through the loopholes!! This company is ripping people off and there seems unconstitutional that the only way to reach the incarcerated person is through a company that refuses to help under the guise of these guidelines

User's recommendation: Pray your loved one doesn't feel abandoned because you can't reach them.

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ID
#2934985 Review #2934985 is a subjective opinion of poster.
Preferred solution
Solve the connection problem. Already it is clear it is not working. 8 calls or so in the past few days to two different numbers and none go through. You know there is a problem - fix it. Lives are at stake.
New Reviewer

Make deposit

1.0
I was trying to send money to my husband's commissary but the option never came up so finnaly made a mistake and sent him $3 and had to go to another company to send money to his commissary thank you very much

User's recommendation: Make sure you get the right company when you want to put money on a commissary not on the phone.

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ID
#2929629 Review #2929629 is a subjective opinion of poster.
Cons
  • Can not talk to customer service representative on phone ever
  • No live help
  • Hard to get a hold of someone who can help
Loss
$4
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Paying for tablet she does not have

1.0
Been paying for a tablet since June and she still. Does not have it can't get customer service to talk with me about it very poor customer service
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ID
#2929369 Review #2929369 is a subjective opinion of poster.
Location
Mayflower, Arkansas
Loss
$85
Preferred solution
Deliver product or service ordered
New Reviewer

Update phone number

3.4
My phone number belonged to someone else before I had it and had a account set up. It recognizes my number but obviously I don't know the pin to add money. I've emailed and called every number I can find to get this resolved and have several people trying to call and I can't add funds to my number. I can't be the only person who has had this problem before.
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ID
#2927372 Review #2927372 is a subjective opinion of poster.
Cons
  • Missed visits
Preferred solution
Let the company propose a solution

Close my account and request a refund

1.0
I can't EVER get ahold of anyone no number works no option works it is ridiculous!!They suck. This is absolutely horrible customer service even the prison doesn't have human connections with them
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ID
#2923347 Review #2923347 is a subjective opinion of poster.
Location
North Little Rock, Arkansas