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Same fees and lack of service has happened to me recently as it has for others. Seems like they reel you in getting back in contact with your loved one then after you use the service a few times they add a $7.95 fee and fail to tell you it comes out of the amount you...
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I have emailed called etc etc etc. I have had to submit my phone bill multiple times to set up an account, send my picture multiple times to get approved. 10 days later I finally get an account. I have a brand new computer. I overdrew my account just to set up a video...
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1.8
I didn't like
  • Unsatisfied with everything so far
#848244
The worst company EVER and it's the only one no other options so they get away with treating the customers like shi*. My card stay declining even there is plenty funding to cover the transaction then when i try to use it more then 3 times they block my account from...
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Securus Technologies Customer Care Review

Securus Technologies
#963325
Terrible unprofessional rip off company I can't get to a live representative and they making excuses to keep my money scam
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Securus Technologies Inmate Phone Service Review

Securus Technologies
#950487
Yes i been haveing some things happen with my calls with my hubby. Everyrime we on the phone talking it say no 3rd party aloud but we are not talking or makeing a 3rd call. I will like my money back for every call it did that to today i have it all down and i would like it if you guy listing to our phone call. To see what i am talking about. My email is Keyysmith48@gmail.com
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Short Review for November 03, 2016, Pc_pricing

Securus Technologies
#948462
Im been over change for my phone call.
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Short Review for October 24, 2016, Other

Securus Technologies
#942070
1.0
To everyone out there w/loved ones incarcerated. Call the fcc and make a slew of complaints on securus. Greed is the reason for all the HIGH rates together we can move them out just like we did on global.
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The Secures Sales Rep concealed important information regarding the contract that was signed. I was overcharged for the service for several months. I had a contract with Securus for several months and was charged every month while we tried to resolve an issue regarding...
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Anonymous
Anonymous

What is he number to actually speak to a LIVE person ?!

I didn't like
  • Unresponsive sales rep
  • Hidden fees
  • Sales representative
#821350
Calling them to actually get funds taken care of is a nightmare. Someone debited $1000 off my husbands account and trying to get them to look into it is impossible. Makes me feel like they are the thieves. They say that they cannot talk to me but he is told they have...
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Do NOT use these guys at all! They took 49.95 off my credit card said that $42 was available for my son to use to call me. I called several times a week. The automated system takes you in circles and then hangs up on you! When I finally did get to a representative,...
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1.0
#818475
I opeened an account with securustel.net not secuus.com and was not suppose to be charged anything. I have been dealing with this issue for over aweek. Finally after 4 hr last night for the .net site to ywll me it was not thwm it was the .com aite i had account with...
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I have had to deal with this company for the last 6 months unfortunately and they should be shut down. The jail where my husband only does visits and phone calls thru Securus but it is horrible. We constantly have dropped calls that are supposed to get refunded but...
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1.0
I didn't like
  • Customer service
  • Wait time
#803913
I looked on the facilities website and secureus was listed as tte service handling inmate phone calls. So i chose to open an acct claiming fir 29.99 a month i csn recieve unlimited calls on my phone from tat facility. I went through the registration process and the...
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Anonymous
Anonymous

This is a TOTAL SCAM...YOU GUYA DON'T HAVE THE RIGHT TO DO THIS TO PEOPLE AND I WILL FIGURE OUT HOW TO PROSECUTE.....

If I had to describe ghetto, I would say the reps that answer the help number for Securus. They are uncaring, and have very little ability to communicate. I had to get firm and rude to get them to listen to my need. The site to enroll is not friendly, and...
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#796598