Securus Technologies
Reviews and Complaints
I need help with transfer stamps
User's recommendation: Do not try to call no one alive to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Moline, IllinoisTo have my number switched from one phone number to the correct number
User's recommendation: Speaking to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is not reputable
Preferred solution: Deliver product or service ordered
User's recommendation: No way
Resolved: Wrong jail
- Need humans on the phone
Preferred solution: A phone call to fix the problem 270-860-5233
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund the money of my closed account
Preferred solution: Full refund
User's recommendation: Cross your fingers
My video visit isn't letting me schedule
Preferred solution: A free video visit
I can't get into my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerifications
Preferred solution: Someone is using my account
I need contact with my boyfriend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant get calls
Preferred solution: Fix the problem
User's recommendation: Dont use this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to know where my money went
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cambridge, OhioDispute transaction
User's recommendation: Watch you debt or credit card around securus technology peope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe product never works correct
- There are no no pros this company is a con
Preferred solution: A video visit with my husband
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant get calls
- Customer service and calling service
Preferred solution: Fix the problem
User's recommendation: Do not use this service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChrgd for calls not accepted
I have yet to recieve any correspondence either by text/ emails or phone calls after calling securus and emailing. Still nothing....
I did not have an acct set up so i followed the prompts to accept a one time call. After entering my debit card info, the prompt advised me that my card was denied so i entered the unfo again. My card had been denied due to my forgetting i had locked it to prevent unauthorized chrgs but i didnt realize it until my card company, paypal, sent me a text explaining. Minutes after my attempt, my debit was chrgd for both calls $9.33 and $9.26.
Ive called securus and was told my card would be credited immediately but it never happened. Ive emailed and gotten no response by securus. Its not right to chrg me for somethng i dud not agree to or that ckearly was denied by my debit card company.
Below find any info you might need to credit my card back the money i was chrgd. Thankyou, linda hart
Linda marie hart
252.422.0162
lindaemmm63@***.com
Card ending 9683/ paypal
Sullivan county, tn call originated from
Inmate john anthony lacey
Aug 20, 2023 at 12.01pm
lindaemmm63@***.com
Thankyou,
Linda marie hart
Transaction # 5P553702CK602661J amount $9.33 and
#7GA821143W871**** amount $9.26
- Abliity to speak to someone incarcerated
- Being chrgd for unauthorized calls
Preferred solution: Full refund
User's recommendation: Do not give your credit card information unless you want to be chrgd for calls you did not accept and were denied by the bank issuing the card!
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