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I need to talk to a customer service representative | Securus Technologies review from Atlanta, Texas

Cant connect a second account to my previous one! The importance of this is dire. Please respond to me asap
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Review
#1748637 Review #1748637 is a subjective opinion of poster.
Pros
  • Getting some of the calls
Cons
  • Cant figure this out
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Trying to put money on inmates account | Securus Technologies review from Atlanta, Georgia

2.0
Details
I'm using my friends card to put money on my inmate account
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Review
#1747866 Review #1747866 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Good customer service

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Need be able to speak to live person to get something resolve | Securus Technologies review from Atlanta, Georgia

I added money on my account and now its missing when I check billing I only received 3 calls after I added 20 dollar on the account on 12/28/2019 thus western union
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Review
#1746897 Review #1746897 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing money | Securus Technologies review

1.0
Details
I can not get live person on the phone I put money on phone and he made 3 calls out of 20 dollars and now am -1.42 which doesnt make any sense when calls are 2.84 each
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Review
#1746879 Review #1746879 is a subjective opinion of poster.
Pros
  • Adding funds and sending it to an inmate
Cons
  • Video visits
Reason of review
Poor customer service
Loss
$14
Preferred solution
I want my money put back on my account
Tags
  • refund due
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I want a refund | Securus Technologies review

I want a refund - Securus Technologies review
I want a refund - Securus Technologies review
I made a payment to receive calls, it was taken off my card, and it sent me an email confirming it was taken but I get calls its saying I never made a payment
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Review
#1745972 Review #1745972 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction

Can i get a refund on my money not used | Securus Technologies review from Phoenix, Arizona

4.0
Details
Well I got on to my visit witch I sat on their for 30 mins with out the inmate getting on I want a refund or another visit. The hail saying I missed my visit witch isn't true I was on their for 30 mins so can you pls refund my money or set me up another visit pls
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Review
#1744790 Review #1744790 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Dont go to jail. | Securus Technologies review

1.0
Details
My family member tries to call from the correctional facility and when I answer it constantly says that the caller has hung up. She will try over and over and it will keep doing it. Securus refuses to do anything. They just keep telling me she is hanging up which is definitely not the case.
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2 comments
Anonymous
#1798430

I have the same problem with securus. She has tried calling almost 30 times in a day. Every time I answer it hangs up and says the caller hung up which is definitely not the case.

Anonymous
#1804457
@Anonymous

I have the same problem and securus refuses to do anything about it. I have called and complained too many times to count and made tickets.

They just tell me the caller is hanging up. This is definitely not the case. SECURUS SUCKS. WORST COMPANY EVER.

They claim to be the leading provider. No they are the only provider.

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Review
#1743657 Review #1743657 is a subjective opinion of poster.

Account issues | Securus Technologies review from Dallas, Texas

1.0
Details
Your system made me create an account and I could not talk to the inmate it sucks.
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Review
#1742363 Review #1742363 is a subjective opinion of poster.

Not taking my payment with card | Securus Technologies review

Its not accepting my payment n I have money on my credit card
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Review
#1741647 Review #1741647 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Inmates are allowed to communicate with the outside
Cons
  • Terrible service - no customer service
Reason of review
Poor customer service
Loss
$6
Tags
  • out date phone service

Its okay | Securus Technologies review from Northeast Dallas, Texas

My phone call was dropped i need to be credited back for that dropped called
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Review
#1741511 Review #1741511 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Constant disconnects through phone calls
  • Adding funds worked
Cons
  • Hard to get a hold of someone who can help
Reason of review
Poor customer service
Loss
$5
Preferred solution
Get my call backed that dropped