Securus Technologies Reviews and Complaints
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Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Idea of video visits
- Value
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Securus Technologies - Money is not on my account
I need to talk to someone
Securus Technologies - Log on
These people have a monopoly in this and it should be illeagle it would not let me log on so I tried a new password they sent tried six times still no log in now I can't talk to them to help me so they ripped me off wish enough people got together on this company they do whatever they want they know you want to visit with your lived one and if there is a problem tough luck I really think this is a monopoly and the facility's ate in on it....pissed..
Securus Technologies - Add funds to account
The lady I spoke with apparently did not want to do her job at all and could only find Reasons not to help me instead of reasons to help me
My son is incarcerated, i was denied my own account, for video visits, no reason. I used someone else's account for two months to visit him. Then last week, his account was suspended for 15 days. Apparently i am suspended for 15 days, my name and number, bc i used some...
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I’ve been charged 32.09 for like 6 months now for video visitation and don’t have Visio visitation and never asked for it! Finally they quit charging me for it but I’m blocked from using my debit or charge card! It says declined every time I try to accept a call! I was...
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Securus Technologies - I need to return the funds back onto my debit card
Yes it happened today around 1 p.m. I just need to put the money back on my card
Resolved
Account #: 16673642 I am writing this complaint because I feel that I am being scammed by Securus Technologies and I’m not getting any assistance in trying to get this resolved. Securus Technologies, or securustech.net, is a United States based prison technology...
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Product
I liked
- Idea of video visits
I didn't like
- Paying for something and not receiving item
Securus Technologies - Charged my credit card for 14.95$ and did not get added to my account
My debit card was charged for $14.95 and was not added to my account and I can't speak to know one about it
Product
Securus Technologies - I can’t get any calls from inmate
I have text chatted with these people 9 times with no resolution. Set up account a month ago and my friend calls me every day and not one call has gone through. Said it was a router problem. Can’t fix this in a month? Terrible customer service. Forget getting ahold of a human.
Securus Technologies in Carrollton, Texas - WHY HAVE I NOT GOTTEN ME REFUND AFTER 2 MONTHS
I WANT MY REFUND I WANT TO TALK TO A PERSON NOT A RECORDING
I didn't like
- Extremely bad customer service
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For every one ripped off by secures lets fight back Here is a phone number for the Federal trade commission in WASHINGTON nor some local in bead with the jails and courts. If ...
I was charged double for one month and when I told Securus that they did the same thing to my cards. They said well you can still pay Mail the payment or money gram. I ain’t g...