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Here is a summary from 5/9 to present. Calls to the same number through 6/20 were $2.50 whether 1 minute or 20. Rate change on 6/20 the same calls became .13 per minute so a 10 minute call became 1.30 instead of 2.50. Sometimes between July and Aug calls to the same...
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I have tried to update my card with new expiration date & security code. I keep getting a msg. saying it can't be processed. I called my bank and Securus is using the outdated info. I have called & gone on-line numerous times and I get the same run-around. Call...
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I didn't like
  • Extremely bad customer service
#914568

So i have read all the reviews on this company and to me it seems like a terrible site to go through, my husbands brother is wanting us to sign up with this company so he can talk to us but after all i have read why would i want to sign up for a company who is doing...
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I didn't like
  • Extremely bad customer service
#911827

Securus Technologies - I want to cancel my subscription

Securus Technologies
#1056354
Dont want and dont need this. I just want my money back
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Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
1/1

Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION

Securus Technologies
#1042642
1.4
Details
I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Style and Design
Website

Securus Technologies Inmate Phone Service Review

Securus Technologies
#1035384
3.4
Details
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Billing Practices
Coverage Area
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

Short Review on April 16, 2017

Securus Technologies
#1034951
I done had 2 calls just got disconnected I paid for those calls and I can't never reach a repacenative what the *** can u all please replace what I have paid for
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This company is a *** rip off. There have been several discrepancies on my account due to securus which has led my account to be in a negative and blocked status. Although they admit it's their fault my account still has to go through the accounting department TK be...
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My name is Heath Stocks ADC #110429 and I am asking someone to open an official investigation into the services, billing, and maintenance practices used by the Securus Phone Company. This company currently has the phone contract for the ADC, but the service has gotten...
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Anonymous
joann cruz nay

my calls cutt off and you charge me for the complete 15 min. my phone number is 423=383-7143 in august 5 the call was interrup august 6 the same 8-7-2016 at 4:48 pm the durati...

1.4
Tucker, Arkansas
I didn't like
  • Dropped calls
  • Charged while not having service
  • Short warranty
#899962
This Company SUCKS!!!! Customer Satisfaction is a term they do NOT understand!!! Its All about the $$ and *** if your video visit didnt work or was in any way unsatisfactory! Like any Utility They have You! NO WHERE ELSE TO GO!! NO COMPETITOR YOU CAN GO TO!! THEY Have...
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As I stated in the above. It shouldn't be that hard to locate the refund form to print in order to get a credit for the many dropped calls I've been charged for. It's ridiculous how they get away with an already hard and terrible situation to then continue make it hard...
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I liked
  • Integrity
I didn't like
  • Difficulty to find the form
  • Extremely bad customer service
#878634
Horrible company...what they are doing seems illegal..fee after fee..I even got charges for not using the service..they are making alot of money ..by charging absurd fees.
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Anonymous
Sabrina

I just made a better business bureau report I suggest you do the same. Charged me for two months of service I never used. I did not sign up for month after month of ongoing ch...

1.1
#877318
Horrible, awful, user unfriendly, ridiculous "service" that takes advantage of family members/friends of those who are incarcerated. It takes 30 minutes of painstaking time to create an account to speak to a loved one who was just placed in jail and you have no clue...
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Anonymous
Anonymous

I've had an account w/Securus for over 5 years and monthly at least $5 in charges are from calls dropped 1-4 minutes. Thats over $300 in fee's they don't deserve; that are qu...

Worst experience ever. Yesterday Friday 6/10 my husband attempt to make a call to my phone and was blocked. I logged in to my sucurus account and yes I had a negative amount of $32 when I was suppose to have a limit of $200. I called because I needed to know what was...
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1.0
#864105