Securus Technologies
Reviews and Complaints
Reviews Chart
$230K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
72.8K
PAGE VIEWS
2
ISSUES RESOLVED
Securus Technologies - Money issues
I made a mistake and sent my money 45$ to the wrong place.i trued to put money on the secures phone.can u please look in to this and switch my money into my secures account
ID
Loss
$45
Preferred solution
Full refund
Securus Technologies - I want a refund
I put money on the wrong app and I want a refund . It was my fault. But I do want my money back so I can put it on the right thing to speak to my mother who is incarcerated.
ID
Location
Roselle, Illinois
Its not letting me put my new phone number on Securus to receive calls
View full review
ID
Service
Securus Technologies Inmate Phone Service
Pros
- Talking to your loved one
Cons
- Refund policy
Loss
$21
Preferred solution
Full refund
Securus Technologies - Money out without my permission
I want to speak with a live representative my number is 281-683-5245 live representative
ID
Pros
- Honestry
- Getting some of the calls
Cons
- False advertisement
- Paying for something and not receiving item
- Severe website issues consistently
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurus Technologies - How Purchase a calling card
How get a call card for a inmate
ID
Location
Lonoke, Arkansas
Securus Technologies - Funds are not showing up on account
Took funds out of my bank account and did not put them on account
ID
Pros
- Talking to your loved one
Cons
- Too expensive
- Charged while not having service
Loss
$20
Preferred solution
Put funds on the account
Securus Technologies - I am because you took my money off my card and didn't apply it to the account
Well I just tried calling your number to a different time I was on hold forever just to be hung up on the time so I really appreciate that yall have done nothing good for me yall taking my money not applied it to my brothers account
ID
Location
Carrollton, Texas
Securus Technologies - Need help funding account
I sent money to the wrong acct and wood like for it to go to another acct and reset my acct i have tried many times
ID
Location
Bryant, Arkansas
Securus Technologies - I want to unblock a number
I need to unblock your number
ID
Location
Kansas City, Missouri
Preferred solution
I'm to unblock my number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurus Technologies - Adding money
Won't let me add money
ID
Loss
$25
Preferred solution
Add my money
Securus Technologies - My phone call account had been blocked
Securus people blocked my phone call account, I had never received any phone calls from brother at the jail. I want them to unblock my phone calls account and tranfer the remaining balance to my video connect account instead.
ID
Location
Scranton, Pennsylvania
Securus Technologies - Fraud
There was a charge that I didnt authorize on my card Ive been trying to talk to speak to a live operator how do I speak to a live operator
ID
Service
Securus Technologies Inmate Phone Service
Loss
$43
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurus Technologies - How to unblock inmate call
I need and inmate call unblock
User's recommendation: Good.
ID
Preferred solution
Unblock number
Securus Technologies - Want to block a inmate
I can't talk to a representative. I need to block an inmate from calling me. I'm being harrased
ID
Preferred solution
Let the company propose a solution
Securus Technologies - Cannot reach a person!!
I cannot get a live person and not all of us are computer nerds. My Grandson needs to call me and I can't get it to him. Can you help me?
ID
Preferred solution
Deliver product or service ordered
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Same problem I am experiencing. I had 2 accounts and they closed one, which put it in a fraudulent state.
I have tried everything from Changing my password to using different credit cards to make a payment which keep getting denied. A friend even added my number to their account and the problem seems to be stemming from my number, Which was unable to be added to the account. Just today I spent two hours trying to communicate with their customer service which has been no help whatsoever in regards to helping me correct this problem so I am able to communicate with a loved one and this is the only communication service the facility has available. So therefore I am left with having to change my cell number which is crazy.
Where is there tech department at and why aren’t these problems being resolved it’s bad enough people have to go through stress to speak to somebody. I don’t understand they’re still getting their money why can’t They correct these issues for us, it is so frustrating and such a waste of time.