Ivonne Mes
map-marker Mayfield, Kentucky

I need help with transfer stamps

I was trying to buy stamps for my son, I got them instead of him, I just needed to transfer 10 stamps to Matthew Wallace 27411 can you help me
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User's recommendation: Do not try to call no one alive to speak to

Carvel M

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Verified Reviewer
| map-marker Moline, Illinois

To have my number switched from one phone number to the correct number

I wasnt able to speak with a representative for securus.I need help switching my phone number to my current phone number which is the 920-691-****
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User's recommendation: Speaking to a real person

Catherine C Fbs

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Verified Reviewer

This company is not reputable

Need to have my music and photos returned I was released in august of 2023 my doc number is 329934 Catherine Crockett
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Preferred solution: Deliver product or service ordered

User's recommendation: No way

Resolved
Martha B Jfl

Resolved: Wrong jail

I put $50 on my account , no option was offered for the jail so it applied my money to the wrong jail . Need to speak to a human .
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Loss:
$50
Pros:
  • Need humans on the phone

Preferred solution: A phone call to fix the problem 270-860-5233

Sara D Xis

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Verified Reviewer

Refund the money of my closed account

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I was told my account was closed Nov 16 and the 129.08 was to be refunded by check to my home address. They have had this money since the jail switched phone systems in early October. He also checked with western Union. What a horrible company from top to bottom. Please advise
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Preferred solution: Full refund

User's recommendation: Cross your fingers

Lijah B Owx

My video visit isn't letting me schedule

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Can't speak to a human and schedule a video chat with my boyfriend that is locked up been trying all morning
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Preferred solution: A free video visit

Alphonsus Zrw
map-marker Chicago, Illinois

I can't get into my account

I can't get into my securus account! Need to talk to a real person I need an agent to talk to meeewwwww
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Kendra H Pbj

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Verified Reviewer

Verifications

Securus Technologies - Verifications
Securus Technologies - Verifications - Image 2
Im trying to send over Pictures to verify that I have found it in account that I am not able to use. Please help me.
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Loss:
$40

Preferred solution: Someone is using my account

Brenda R Oab

I need contact with my boyfriend

Securus Technologies - I need contact with my boyfriend
I need contact with my boyfriend because,I miss him... I need know for ever, where's him, and I'm here for ever for,him
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Sheri A Mrc

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Verified Reviewer

Cant get calls

I havent been able to talk to my daughter in over 10 days due to Securus faulty service. They say they have fixed the problem but they havent. Its Christmas time and i cant talk to my daughter. Im pissed. Worst company ever. They dont care about their customers. Now when i call customer service it just hangs up.
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Preferred solution: Fix the problem

User's recommendation: Dont use this service

amber l Wcj

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Verified Reviewer

Want to know where my money went

I need my new number add to where my money is on my account my husband has been tryn to get ahold of me and can't cause my money on my old phone number I don't have
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Loss:
$10
Lathaniel Ilt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Cambridge, Ohio

Dispute transaction

Securus Technologies - Dispute transaction
Yeah securus technology is a joke cause I put money on my debt card and they went and took my money and they won't refund me my money they was rude and pretty much they told me I wasn't getting it back I filed a complaint against them so i hope i can get my money back this isn't the first time they did this to me...
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User's recommendation: Watch you debt or credit card around securus technology peope

Stacy J Qyz

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Verified Reviewer

The product never works correct

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I've been trying to make a visit with my husband for the past month and it keeps telling me that it is having technical difficulties or problems or whatever
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Pros:
  • There are no no pros this company is a con

Preferred solution: A video visit with my husband

Sheri A Mrc

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Verified Reviewer

Cant get calls

They tell you "Due to the high volume of calls we cannot answer your call at this time" Its been almost a week and still same message.
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Cons:
  • Customer service and calling service

Preferred solution: Fix the problem

User's recommendation: Do not use this service

LINDA H Jwy

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Verified Buyer
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Verified Reviewer

Chrgd for calls not accepted

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Securus Technologies - Chrgd for calls not accepted
Updated by user Aug 21, 2023

I have yet to recieve any correspondence either by text/ emails or phone calls after calling securus and emailing. Still nothing....

Original review Aug 21, 2023
On 08/20 i was chrgd for 2 calls by securus,one $9.33 and $9.26 at 12.01pm. I recvd a call from sullivan county, tn corrections by john anthony lacey,an inmate.

I did not have an acct set up so i followed the prompts to accept a one time call. After entering my debit card info, the prompt advised me that my card was denied so i entered the unfo again. My card had been denied due to my forgetting i had locked it to prevent unauthorized chrgs but i didnt realize it until my card company, paypal, sent me a text explaining. Minutes after my attempt, my debit was chrgd for both calls $9.33 and $9.26.

Ive called securus and was told my card would be credited immediately but it never happened. Ive emailed and gotten no response by securus. Its not right to chrg me for somethng i dud not agree to or that ckearly was denied by my debit card company.

Below find any info you might need to credit my card back the money i was chrgd. Thankyou, linda hart
Linda marie hart
252.422.0162
lindaemmm63@***.com
Card ending 9683/ paypal
Sullivan county, tn call originated from
Inmate john anthony lacey
Aug 20, 2023 at 12.01pm
lindaemmm63@***.com
Thankyou,
Linda marie hart
Transaction # 5P553702CK602661J amount $9.33 and
#7GA821143W871**** amount $9.26
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Loss:
$19
Pros:
  • Abliity to speak to someone incarcerated
Cons:
  • Being chrgd for unauthorized calls

Preferred solution: Full refund

User's recommendation: Do not give your credit card information unless you want to be chrgd for calls you did not accept and were denied by the bank issuing the card!