Securus Technologies Reviews and Complaints
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Is this your company?
2
ISSUES RESOLVED
898
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$1.4K
AVG LOSS
61.2K
PAGE VIEWS
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Ask a Question About Securus Technologies
Cons
- Customer service
- Extremely bad customer service
- No interest in helping you resolve your concerns
Pros
- When it actually works for a visit or phone call
- Theyll take your money quick
- Being able to talk to inmates
I need to talk to a customer service representative | Securus Technologies review from Atlanta, Texas
Cant connect a second account to my previous one! The importance of this is dire. Please respond to me asap
Review
Pros
- Getting some of the calls
Cons
- Cant figure this out
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Trying to put money on inmates account | Securus Technologies review from Atlanta, Georgia
I'm using my friends card to put money on my inmate account
Review
Service
Securus Technologies Customer Care
Reason of review
Good customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed be able to speak to live person to get something resolve | Securus Technologies review from Atlanta, Georgia
I added money on my account and now its missing when I check billing I only received 3 calls after I added 20 dollar on the account on 12/28/2019 thus western union
Review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing money | Securus Technologies review
I can not get live person on the phone I put money on phone and he made 3 calls out of 20 dollars and now am -1.42 which doesnt make any sense when calls are 2.84 each
Review
Pros
- Adding funds and sending it to an inmate
Cons
- Video visits
Reason of review
Poor customer service
Loss
$14
Preferred solution
I want my money put back on my account
Tags
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
I want a refund | Securus Technologies review
I made a payment to receive calls, it was taken off my card, and it sent me an email confirming it was taken but I get calls its saying I never made a payment
Review
Service
Securus Technologies Phone Service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Price reduction
Can i get a refund on my money not used | Securus Technologies review from Phoenix, Arizona
Well I got on to my visit witch I sat on their for 30 mins with out the inmate getting on I want a refund or another visit. The hail saying I missed my visit witch isn't true I was on their for 30 mins so can you pls refund my money or set me up another visit pls
Review
Service
Securus Technologies Inmate Video Service
Dont go to jail. | Securus Technologies review
My family member tries to call from the correctional facility and when I answer it constantly says that the caller has hung up. She will try over and over and it will keep doing it. Securus refuses to do anything. They just keep telling me she is hanging up which is definitely not the case.
2 comments
Review
Account issues | Securus Technologies review from Dallas, Texas
Your system made me create an account and I could not talk to the inmate it sucks.
Review
Not taking my payment with card | Securus Technologies review
Its not accepting my payment n I have money on my credit card
Review
Service
Securus Technologies Inmate Phone Service
Pros
- Inmates are allowed to communicate with the outside
Cons
- Terrible service - no customer service
Reason of review
Poor customer service
Loss
$6
Tags
Its okay | Securus Technologies review from Northeast Dallas, Texas
My phone call was dropped i need to be credited back for that dropped called
Review
Service
Securus Technologies Inmate Phone Service
Pros
- Constant disconnects through phone calls
- Adding funds worked
Cons
- Hard to get a hold of someone who can help
Reason of review
Poor customer service
Loss
$5
Preferred solution
Get my call backed that dropped
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I have the same problem with securus. She has tried calling almost 30 times in a day. Every time I answer it hangs up and says the caller hung up which is definitely not the case.
I have the same problem and securus refuses to do anything about it. I have called and complained too many times to count and made tickets.
They just tell me the caller is hanging up. This is definitely not the case. SECURUS SUCKS. WORST COMPANY EVER.
They claim to be the leading provider. No they are the only provider.