Securus Technologies
Reviews and Complaints
Didn't find the computer person helpful need to talk to a real person
- Never answer
- No real people to talk to
- Anything about this company
Preferred solution: Full refund
User's recommendation: Don't use this service if you're looking to talk to a human
I canceled my account 3 months ago and still haven't received my refund
Preferred solution: Full refund
User's recommendation: I’m a file a small claim suit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund money
- Can not talk to customer representative on the phone ever
Preferred solution: Full refund
Close my account and request a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, OhioCan't get ahold of customer service either online or by phone
Multiple charges in my account
I had a scheduled video call that didn't work and I am trying to request a refund
- Video visits that dont connect
Preferred solution: Full refund
To find out how to send funds to inmates tablet for movies
Preferred solution: Someone experienced enough to inform the public how to put down money for movies on tablet. For inmate by a mobile phone not just computer
Money issues
Preferred solution: Deliver product or service ordered
Getting billed wrong
- No pros at this time unable to process
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVisitation Isuues
- Conforting my loved one via video chat
- Seeing my loved one
- Charged while not having service
- Cant get a live person on the phone
Preferred solution: Creditation for a free visitation, for the system malfunction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my money back
- There are no no pros this company is a con
- Talk to my friend
- Bad service
- Cheat out of money
- Needs more or better options thru the automated system
Preferred solution: Full refund
User's recommendation: Do not use this company if you have a choice they take your money and you will never see it again I am not going to stop until I receive my refund
I want my money on my account so I can talk to my daughter at lake county florida jail tavares florida her name is savanna wilburth and her #is 2100****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioI haven't received my money back
User's recommendation: If you don't have to use secure technology my best advice is to not use this system they are a rip-off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized billing
Preferred solution: Full refund
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