Latest review first
Your issues are 100% the s a me issue I called and spoke to A.D. about (dropped calls when the reception had 3 or 4 bars and advising that 3rd party calls weren't allowed) and he stated the same about the cell phone policy and placed me on hold, knowing I had a cell...Read more
I submitted a payment through my bill pay of $10.25, it came out of my acct on the day it was due. The company said it can take up to 5 business days for them to process the payment. On the sixth day it was still blocked, I faxed them proof of the payment from my bank,...Read more
Customer service is horrible. I talked to a KEITH on the customer service department and he acted like I was bothering him. He hung up on me before I finished asking him a question. I dont know what kind of people you guys employ but he gets paid with the money I...Read more
Calling Service Review
There service is horrible,why make a ba situation worse! It is never ok to take advantage of someone in a tuff spot! Insanely expensive with constant disconnection. I literally live less than 5 miles from correctional facility and it is cheaper to call Japan on the other side of the world!!!!
I've spent almost $200 in the past WEEK!! I wanted to make sure I had money on the phone to talk, & all of a sudden it starts dropping calls, & saying a third party is involved where there hasn't been! It was only 1 minute on one phone call then 2 another time!...Read more
They said 4.50 to receive a call 25 cents a min. I just found out they charge me another 4.50 for tax that's $ 10.00. A call plus the 25 cents a min. They drop my call said no third party calls thee is no third party its a scam to milk your money im pissed . over 200...Read more
My husband was arrested and put in count jail to do20 days for unpaid traffic tickets . He called me collect which charged $1 a minute and told me to create an account with securus so it would be cheaper. Bull ***. They charged me $10 every time I wanted to add...Read more
Prospect Park, New Jersey
Business Practices Review
This is the most bogus company there is. The only way they get business is by force. You have no choice if you have someone in jail you have to either deal with this ripoff company or not have contact with your loved one. Granted it would be best not to have a love one locked up but things happen sometimes. The court system is slow and it is continuance after continuance while they try and railroad you and the *** phone service does the same. You can have a 15 minute call that costs $9 or you may get cut off after 1 minute and it costs $8 because they have *** equipment, it costs the consumer. They are not willing to refund you anything. They say it may be because of background noise, earrings clanging against the phone (really? I don't wear earrings and have a headset that doesn't move) or you may have paused. This company is the worst and the court system is allowing them to commit crimes against the innocent people that only desire to hear from their loved one. I may look into starting a company like this that is actually beneficial and affordable for the families and inmates. This company and the facilities they serve are definitely only interested in the money. Greedy, non professional rip off artists is all they are.
All automated. No live person. Automated info taken. Inmate calls on Sunday but no funds are available. Cant call securus until Monday because they are not open. When you do call securus they then inform you that they don't handle that facility and they cant refund...Read more
$2.88 so almost $3 for EACH 15 minute call?! Only 15 minutes for $3? And then a "service fee" of $8 each time you want to add money? HORRIBLE EXPERIENCE HORRIBLE HORRIBLE HORRIBLE . Can't say it enough . Big thumbs down ! Never again !!!!!Read more
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