Securus Technologies
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContact Disappear
Preferred solution: Answers
Requested
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bolivia, North CarolinaNeed assistance
Preferred solution: A live agent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe money I added to my account is not there. Shows I have a balance of $0.00
Preferred solution: Deliver product or service ordered
Billing problems
- 0 ability to contact a human
Preferred solution: I want help, not automated responses, and computer prompts to give them more money.
User's recommendation: Write a letter. Don't deal with these ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease assist in reopening my account-new pass code
- Should be aloud to speak to a human being for customer service
Preferred solution: To reopen old account with new passcode
User's recommendation: Usually excellent , professional caring service representatives.Quality service.
I want credit for my 3 video chats that Securus was responsible for making me forfit
Hi, I have sent in 2 other requests for credit forms for 2 other video chats that I never even logged on to because Securus' app was malfunctioning at the very time of my scheduled session.
The latest one was on 07/10/2021 @ 4:30pm Appointment # 2456****
Securus went so far as to even status the session as "Successfully completed" and it never even started due to my husband not being able to log in from the prison side.
I want someone to call me back ASAP, about these 3 sessions, because I spend hundreds of dollars every month between my Advance Connect and my Video Connect accounts. And it's bad enough that you're robbing families blind because of their need to connect with their loved ones. The least you people could do is admit when you're wrong and give credit where credit is due!!!!
User's recommendation: Pray your loved one finds someone with a cellphone and calls you on that!
Telephone options
User's recommendation: Make an option to speak with CSR.
Make own account beith my new number that is already on some ones account.
Preferred solution: My own account set up with my number.
User's recommendation: I don't have any recommendations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund I don’t know how to work the system so I will love to have my money back thanks
- Get to talk to loves one
- Talking to family member
Preferred solution: Full refund
User's recommendation: I do not know how to work your system I am not Sure of this at all so I just want a refund thanks
To see why number comes up when never set up an account
Preferred solution: Jus my own account.
Did not register phone number
573353****
- Value
Preferred solution: Full refund
When are Video visitation going to work again
- Unable to see my loved one
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to talk to someone about my Securus account
Preferred solution: Let the company propose a solution
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