Curtis I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Contact Disappear

Hi I woke up this morning to message my cousin and his contact is no longer there, whats the reason ?
View full review

Preferred solution: Answers

Anonymous
map-marker Sacramento, California

Requested

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Because the last three video visits I've had have not worked out due to either system glitching or officers calling for lockdown
View full review
Brayla Ntl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bolivia, North Carolina

Need assistance

I need to talk to a customer service not a machine I do not understand the machine I need to talk to a live person thank you
View full review

Preferred solution: A live agent

Katerina C Wie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The money I added to my account is not there. Shows I have a balance of $0.00

I added $20.00 to my account from my debit card and it even came out of my bank account. And my mother in law added the same to my account and it came out of her bank account as well. Well when I log into my securus app or call the customer service number, it says I have a balance of $0.00. and at 3pm when I called, it says the last time I received a call from the facility was today the same day at 4:55pm. Please help.
View full review
Loss:
$47

Preferred solution: Deliver product or service ordered

Robert P Sya

Billing problems

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Their online system is confusing. They charged me for a service I did not want, and there is no human being available to resolve the issue. Their email response team has not replied. All you can do, is give them more of your money. Utterly worthless.
View full review
Loss:
$46
Cons:
  • 0 ability to contact a human

Preferred solution: I want help, not automated responses, and computer prompts to give them more money.

User's recommendation: Write a letter. Don't deal with these ***

Alice P W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please assist in reopening my account-new pass code

I want to reopen old account , I have forgotten pass code and wanted to speak with representative , I have used your service before with satisfaction , please assist me with reopening old account and password change . My cell is the same, landline closed as I moved to another county 9 miles away after 50 years. Thank for your help.
View full review
Pros:
  • Should be aloud to speak to a human being for customer service

Preferred solution: To reopen old account with new passcode

User's recommendation: Usually excellent , professional caring service representatives.Quality service.

Anonymous
map-marker North Little Rock, Arkansas

I want credit for my 3 video chats that Securus was responsible for making me forfit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi, I have sent in 2 other requests for credit forms for 2 other video chats that I never even logged on to because Securus' app was malfunctioning at the very time of my scheduled session.

The latest one was on 07/10/2021 @ 4:30pm Appointment # 2456****

Securus went so far as to even status the session as "Successfully completed" and it never even started due to my husband not being able to log in from the prison side.

I want someone to call me back ASAP, about these 3 sessions, because I spend hundreds of dollars every month between my Advance Connect and my Video Connect accounts. And it's bad enough that you're robbing families blind because of their need to connect with their loved ones. The least you people could do is admit when you're wrong and give credit where credit is due!!!!

View full review

User's recommendation: Pray your loved one finds someone with a cellphone and calls you on that!

Anonymous
map-marker Los Angeles, California

Telephone options

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was trying to get a hold of CSR and there is no option to speak to CSR. I only had two options to pick from. Nothing could get resolved unless I spoke with a customer service representative. It was very frustrating with the whole situation.
View full review

User's recommendation: Make an option to speak with CSR.

Kerry H Hio

Make own account beith my new number that is already on some ones account.

Want to talk 2 live person or email so could get issue fixed. My number was someone else's cuz There is already a account set up and I haven't set up one 2 my knowledge.
View full review

Preferred solution: My own account set up with my number.

User's recommendation: I don't have any recommendations.

Patty L Gqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund I don’t know how to work the system so I will love to have my money back thanks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I just want a refund I do not want to learn this system its to much to deal with Im sick right now and I just want a refund thank you
View full review
Loss:
$28
Pros:
  • Get to talk to loves one
  • Talking to family member

Preferred solution: Full refund

User's recommendation: I do not know how to work your system I am not Sure of this at all so I just want a refund thanks

Kerry H Hio

To see why number comes up when never set up an account

Need to make own account with my number that I got only like 4 months ago cuz somebody else must have made account with this number.
View full review

Preferred solution: Jus my own account.

Anonymous
map-marker Desoto, Texas

Did not register phone number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called company to register correct number. Every time I called the system did not have my home number on file. I want a refund.
View full review
Alvina M

573353****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I had to secure video visit and the first one I only was able to get the last five minutes of the car and they still charge me for the very and the second one We did at least almost 20 minutes of the visit and could not hear nothing and they never contacted me back after reporting these issues and never refunded me my money
View full review
Loss:
$23
Pros:
  • Value

Preferred solution: Full refund

Jennifer H Zob

When are Video visitation going to work again

Its been a week & a half that video visits arent working & I just want to know when they will work again.
View full review
Cons:
  • Unable to see my loved one

Preferred solution: Let the company propose a solution

Markesha J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to talk to someone about my Securus account

I cant pay for video calls or add money on to his phone account so its really not working I really need someone to talk to like now
View full review

Preferred solution: Let the company propose a solution

  • 1
  • ...
  • 44
  • 45
  • 46
  • 47
  • 48
  • ...
  • 197