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1.9
Details
I used my debit card to fund a phone and visit account for 2 weeks. All of a sudden one day, my payments won't go through. Their "customer service" said I couldn't use the card everyday or it was considered "fraudulent activity". Problem is, in order to schedule a...
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2 comments
Anonymous
#1734496

Same here. EXACTLY and I have used the same card for years!!!

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Review
#1305362 Review #1305362 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Severe website issues consistently
  • Payment problems due to website
  • Customer service
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered
Tags
  • inmate
  • Securus America
  • Video Service
1.7
Details
8 mins time ticking could only see me on a white screen...4 mins later boyfriend appear on screen...n guess what he could only see top of head...screen freezes i can't adjust my camera... 5 mins trying to fix problem fixed...5 wasted asking lady on duty for...
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Review
#1302360 Review #1302360 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Reason of review
Bad quality

Securus Technologies - Where did my funds go ? Was this inmate able to use my funds

Its my account with another number attached to it. Was this immate able to use my funds to call other people besides mine ?
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Review
#1302218 Review #1302218 is a subjective opinion of poster.
Product
Securus Technologies Account

Securus Technologies - Receiving money from inmate account

Western union will not give me the MTCN# that i need to claim my funds. They advised me to contact Sucurus (the sender to get the #)
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Review
#1301202 Review #1301202 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Problems with payment

Securus Technologies - Account Balance

4.1
Details
I logged onto my securus mobile account to add money and i had a negative balance of $78.00 and there is no reason it should be negative at all. I need my account up and running as soon as possible my husband is currently in pike county jail and i to speak with him daily.i spend a large amount of money using securus as well as several other family members of mine so this issue is a hige inconvenience.
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Review
#1300398 Review #1300398 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Problems with payment
1.0
Details
This company is a scam! They are taking advantage of people who have a loved one in prison. 1st of all their rates are super high! And they have Sneaky customer service agents who talk you into things like Direct Billing inwhich they claim is better. But they start you...
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1 comment
OurBear
#1520126

Same problem I had with them blocking my debit card and not allowing me to deposit money! Customer service had no clue! It was a joke!

Review
#1299177 Review #1299177 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies - Ridiculous

The phone system will not register that I’m pressing a button as such I’ve missed 2 calls.
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Review
#1298684 Review #1298684 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies - Fraud Alert

2.5
Details
Ive had the same phone number for years and tge automated phone system recognises my number im calling from...but its crediting my deposits somewhere else and leaving me empty handed and crying when i cant talk to my son. Customer service can only apologise and do nothing to correct it. How can my number be linked to another account without my permission? Someone can link to my number without my knowlege and yet they cant seem to tell me who, when or anything or change it back.
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Review
#1297979 Review #1297979 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Poor customer service

Securus Technologies - Bad services

1.6
Details
Keeps saying there was a 3 way call no one was on the phone besides me and the inmate he called 2 times I don't understand why they kept hanging up my calls
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Review
#1295637 Review #1295637 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies - Need help

2.1
Details
I forgot my email n password n I need to change my number
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Review
#1292104 Review #1292104 is a subjective opinion of poster.