Securus Technologies Reviews

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account money phone calls number service inmate refund securus customer service
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New Reviewer

I accidentally blocked inmate calls

Can't get this fixed so I can receive calls. Not HAPPY. Website not helpfull for those older person to navigate.
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ID
#2920162 Review #2920162 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
Unblock my number so inmate can call me (mother).
New Reviewer

Refund

They charge me for calls that i didnt. Ac cept...The took money off my Acct and i didnt authorize...This not
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ID
#2919263 Review #2919263 is a subjective opinion of poster.
Location
Nashville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Videos visit did not work last night

Securus Technologies - Videos visit did not work last night
My video did not connect I'm asking for a credit or my money back I spent almost $15 on a 20-minute session that I didn't did not connect please let me have my video because I never get to see him and I spend way too much money to lose out
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ID
#2900180 Review #2900180 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund money

Having a hard time getting through to an actual person or finding any more information on a refund inmate was switch to a different location after I get done order commissary and have not received it l
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ID
#2896311 Review #2896311 is a subjective opinion of poster.
Cons
  • Can not talk to customer representative on the phone ever
Loss
$15
Preferred solution
Full refund

Add money

I took the 24.99 plan unlimited calls and hartford correctional does not use that plan I never got reimbursed
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ID
#2890065 Review #2890065 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

My calls got dropped and I got charged i want a refund

11.66 im owed back from you people for my video sessions being cut off really early like 15mins early
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ID
#2889433 Review #2889433 is a subjective opinion of poster.
Pros
  • Could speak to your loved one
Cons
  • Billing practices
Loss
$12
Preferred solution
Full refund
New Reviewer

My account

I put money on a account and I didnt mean to I want to see how I can get the money refunded back to me please
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ID
#2882246 Review #2882246 is a subjective opinion of poster.
Pros
  • There are no no pros this company is a con
Loss
$33
Preferred solution
Full refund
New Reviewer

I would like a refund back of $25.00.

The person who was in the Hamilton County Justice Center as been released, so I need a refund of money put on phones calls please
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ID
#2877137 Review #2877137 is a subjective opinion of poster.
Pros
  • Talk to my love ones in jail
  • Can talk to love ones
  • You can talk to your loved one
Cons
  • Difficult to understand fees
Loss
$25
Preferred solution
Full refund
New Reviewer

Didn't find the computer person helpful need to talk to a real person

I wanted to fund a debit phone card for my son instead I accidentally signed up for something else trying to get someone to cancel this account is impossible

User's recommendation: Don't use this service if you're looking to talk to a human.

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ID
#2876112 Review #2876112 is a subjective opinion of poster.
Cons
  • No real people to talk to
  • Never answer
  • Anything about this company
Preferred solution
Full refund
New Reviewer

Need my number unblocked

Need my number unblock I hit the wrong button on my phone please unblock it 360749**** he is in cowlitz County jail
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ID
#2874458 Review #2874458 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Can I use the same account for both inmates?

I have an account but have 2 inmates one in grants new mexico nd the other in Rogelio Sanchez unit in el paso
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ID
#2874205 Review #2874205 is a subjective opinion of poster.
Preferred solution
See if I can have 2 inmates in same account..one is in new Mexico nd the other is in el paso

My son still hvent received his tablet

I ordered a tablet from secures tablet for my son. He is in the pine bluff unit. He haven't received it yet.
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ID
#2874197 Review #2874197 is a subjective opinion of poster.

There's something wrong with my account

I have 20.00 n another 20.00 total 40.00 I couldn't remember the passcode n the lady I was find out to how to get inn she said that phone number was wrong n also my son tdcj number wasn't right so she told to me to fax a picture of me n my phone number. Every number I call it is need passcode cause she told me to call when I had it done n she was going to refund my money
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ID
#2874112 Review #2874112 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

I canceled my account 3 months ago and still haven't received my refund

I canceled and still have not received my refund of funds that were on my account:::::..,,,,,,,,,..I just want my money and shouldnt wait , yall didnt wait to get yall money

User's recommendation: I’m a file a small claim suit.

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ID
#2873118 Review #2873118 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$45
Preferred solution
Full refund
New Reviewer

I cant make a video visitation

I try to set up a video visit and i will get all the way to the check out and pay and it says some type of error
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ID
#2871106 Review #2871106 is a subjective opinion of poster.
Preferred solution
Fix the problem so i can do remote video visits with my husband.