Filter by rating :
filters

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Be careful which button you push | Securus Technologies review

when my son called from Franklin, my grandson accidentally put in the wrong number to accept call. It stated that we would no longer get calls from him. Please let me get calls from my son, Brian F Colaneri again from Franklin Correctional facility. Thankyou
View full review
Review
#1740824 Review #1740824 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Cons
  • Hard to get a hold of someone who can help

My card was charged $6.00 and I didn’t talk | Securus Technologies review

I received a call and it ask if I wanted to pay just for that call and I pressed one for yes. It stated that I would be charged a one time processing fee of $3.75 or something like that and then $0.18 a minute. Soon as it said my card was accepted the phone hung up and I looked at my bank app and noticed a charge of $6.00. Now it’s hard to find the right information you need because it’s just a voice mail. That’s how I came across this app
View full review
Review
#1739764 Review #1739764 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Inmates are allowed to communicate with the outside
Reason of review
Poor customer service
Loss
$6
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can i get a refund on my money not used | Securus Technologies review

4.0
Details
I sat their for almost 40 mins no visit happen I want my money back.. the jail is trying to say I missed my visit I didn't I was on the visit the whole time
View full review
Review
#1739096 Review #1739096 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

I keep getting a blocked msg telling me to call customer service. I did its still blocked.. | Securus Technologies review

I use the Securus mobile app. It says my number's blocked. Call customer service. So I did and its still blocked. So I was looking in these Q&A's and found the same issue. It said go to "manage my account" after signing in. Theres not an option for "manage my account" anywhere, In the mobile app. So Im still blocked! Help!
View full review
Review
#1742066 Review #1742066 is a subjective opinion of poster.

My phone number was changed and i want to put the money i have on my old number on my my account | Securus Technologies review

I have an account but I no longer have that phone number. I would like to transfer the money from my old phone number to my current account
View full review
Review
#1738422 Review #1738422 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • I always get connected
Cons
  • Not easy fix if phone number changes
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Deliver product or service ordered

Blocked calls on accident | Securus Technologies review from Pittsburgh, Pennsylvania

My calls were blocked and I need them unblocked
View full review
Review
#1737825 Review #1737825 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Refund on visit | Securus Technologies review from Wenatchee, Washington

Have someone answer the phone. I touch 1 etc I need a live person. My son was moved so missed visit on sunday.
View full review
Review
#1734718 Review #1734718 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Question about video visitation | Securus Technologies review from Quincy, Illinois

My son contral center is not on the video service
View full review
Review
#1732952 Review #1732952 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Question about video visitation | Securus Technologies review from Roselle, Illinois

My son contral center is not on the video service
View full review
Review
#1732951 Review #1732951 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone call rates. Ha! Can't get a real person. Total bs. As much money as we pay. | Securus Technologies review

1.0
Details
Nothing has happened because no one can contact yall! And no website? Someone is making billions and can't afford customer support? Horrible! Deplorable
View full review
Review
#1732674 Review #1732674 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Cons
  • Cannot even reach anyone to talk to
Reason of review
Poor customer service
Tags
  • no customer service