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Horrible company...what they are doing seems illegal..fee after fee..I even got charges for not using the service..they are making alot of money ..by charging absurd fees.
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Anonymous
Sabrina

I just made a better business bureau report I suggest you do the same. Charged me for two months of service I never used. I did not sign up for month after month of ongoing ch...

1.1
#877318
Horrible, awful, user unfriendly, ridiculous "service" that takes advantage of family members/friends of those who are incarcerated. It takes 30 minutes of painstaking time to create an account to speak to a loved one who was just placed in jail and you have no clue...
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Anonymous
Anonymous

I've had an account w/Securus for over 5 years and monthly at least $5 in charges are from calls dropped 1-4 minutes. Thats over $300 in fee's they don't deserve; that are qu...

Worst experience ever. Yesterday Friday 6/10 my husband attempt to make a call to my phone and was blocked. I logged in to my sucurus account and yes I had a negative amount of $32 when I was suppose to have a limit of $200. I called because I needed to know what was...
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1.0
#864105
Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
1/1

Securus Technologies - I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION

Securus Technologies
#1042642
1.4
Details
I MADE A PAYMENT OF $20.00 TO SECURUS INMATE CALLING IT GOT APPROVED BUT WHEN MY LOVED ONE CALLS IT STILL DOESNT GO THROUGH AND I HAVE THE CONFIRMATION
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Securus Technologies Inmate Phone Service Review

Securus Technologies
#1035384
3.4
Details
I recieved a call from a incarcerates loved one on Easter. We talked about 5minutes and the phone call hung up.No error on either party.How can I be reimbursed?
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Short Review on April 16, 2017

Securus Technologies
#1034951
I done had 2 calls just got disconnected I paid for those calls and I can't never reach a repacenative what the *** can u all please replace what I have paid for
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Short Review on March 29, 2017

Securus Technologies
#1027327
8.99 per visit. This company is robbing us and profiting off of us wanting to see our loved omes
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EXTORTION COMPANY. FEE UPON FEE UPON FEE.
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Anonymous
Anonymous

Yes it is!! I started off paying $3.15 per call in August of 2015. I now pay $3.83 and Securus says its because of taxes. REALLY?! The taxes go up every 2 or 3mths it seems ...

1.2
#858289
The reason why their service sucks is cause the training of their employees sucks they only get one and a half days to learn everything. For most people thats not enough training so when your calls arw not properly handled just know that the emplyees are not trained...
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I called today on behalf of my wife and the constant technical issues she is having with video visitation. One time there was no sound 3 times our visitor was never informed he had a visit. I call customer service this morning and they can't find the account she was...
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Same fees and lack of service has happened to me recently as it has for others. Seems like they reel you in getting back in contact with your loved one then after you use the service a few times they add a $7.95 fee and fail to tell you it comes out of the amount you...
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I have emailed called etc etc etc. I have had to submit my phone bill multiple times to set up an account, send my picture multiple times to get approved. 10 days later I finally get an account. I have a brand new computer. I overdrew my account just to set up a video...
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The worst company EVER and it's the only one no other options so they get away with treating the customers like shi*. My card stay declining even there is plenty funding to cover the transaction then when i try to use it more then 3 times they block my account from...
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The Secures Sales Rep concealed important information regarding the contract that was signed. I was overcharged for the service for several months. I had a contract with Securus for several months and was charged every month while we tried to resolve an issue regarding...
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Anonymous
Anonymous

What is he number to actually speak to a LIVE person ?!

I didn't like
  • Unresponsive sales rep
  • Charged while not having service
  • Hidden fees
#821350