New Reviewer

Put the money on the wrong

I was trying to put money on his commissary and I accidentally put it on his video chat in his phone this is my first time ever having to do this so I didnt understand but I a need to see if I can get it put on his commissary instead of his video chat or phone calls
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ID
#3400504 Review #3400504 is a subjective opinion of poster.
Loss
$23
Preferred solution
Full refund
New Reviewer

They STINK

You open account. Then the person tries to use it it doesnt work. Then you call about it. They are send you this little letter saying the person is supposed to use the number that you already gave the person, and it doesnt work. You email them back because thats supposed to be the quickest way to get things done. But its not. Nothing is the quickest way to get things done with this company I would not recommend it to anybody

User's recommendation: Run the other direction - FAST.

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ID
#3396792 Review #3396792 is a subjective opinion of poster.
Pros
  • Talking to loved one
Cons
  • No interest in helping you resolve your concerns
Loss
$1
Preferred solution
Deliver product or service ordered

According to your customer service department my account is missing

I deposited $20 on January 21 and it never made it to my account. I have spoken with numerous customer service agents and the supervisors I call in on the 28th and have been getting bounced around ever since. Do I have to take this to someone else because I see I can't do this alone? Simply Frustrated They even told they can create another account .
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ID
#3396741 Review #3396741 is a subjective opinion of poster.
Location
Belleville, Illinois
New Reviewer

Need to dispute a transaction on a call that was dropped

Securus Technologies - Need to dispute a transaction on a call that was dropped
Was charged but never had a conversation. I put in all my info transaction was successful and then the phone hung up

User's recommendation: Be careful using ur debit cards.

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ID
#3394222 Review #3394222 is a subjective opinion of poster.
Location
Gulfport, Mississippi
Pros
  • Talking to loved one
Cons
  • Very little effort of to resolve service representative
  • Anything about this company
  • Blame their customer service on a pandemic
Loss
$7
Preferred solution
Full refund
New Reviewer

I need help getting connected to incarcerated individual for E- messaging, having a difficult time

Need to talk to a representative about e-messages for a family member incarcerated, unable to connect to send messages or purchase stamps for communication, can you have a representative call me to explain how I can use Securus technologies. I made a transaction in the amount of $45 by Visa card to Securus technologies and Im unsure to access the account for e-messaging to a family member, thank you.
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ID
#3392521 Review #3392521 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Cons
  • Inability to find account to reach a human being who could help
Loss
$45
Preferred solution
E-messaging 45
New Reviewer

To see why my passcode is not working and to unblock my number

I'm calling about my passcode and it's automated and they want my passcode to get in it's my passcode I'm calling about!!!!!!!!?!!!!
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ID
#3389804 Review #3389804 is a subjective opinion of poster.
Location
Marietta, Georgia
New Reviewer

Refund money

I closed a account down and was suppose to be get 31 dollars and some change refunded to my card and it said 5to 14 business days yet I still dont have the refund.
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ID
#3388331 Review #3388331 is a subjective opinion of poster.
Pros
  • Love how it works
Cons
  • Unable to speak to a live person poor customer service
Loss
$32
Preferred solution
Full refund
New Reviewer

Can't log into app

When I try to call to get help with my online account I am not getting a live person and no help with automation.
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ID
#3385044 Review #3385044 is a subjective opinion of poster.
Location
Cleveland, Ohio
Preferred solution
Deliver product or service ordered
New Reviewer

No star... I have like over 12 calls that I need credited for due to system failure or correctional lockdown

And when you call you can't get a hold of nobody but one isn't bad but when you have over like 12 to 15 calls you've paid for I think it's kind of irritating and it's time for them to issue my credits or my money back
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ID
#3384043 Review #3384043 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$50

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund immediately

Money was taken out of my account. I did not authorized anyone to do that. I course I can not get ahold of a really person to resolve this issue. I would appreciate if someone could get back to me. 603-275-**** thank you

User's recommendation: Not to use.

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ID
#3380323 Review #3380323 is a subjective opinion of poster.
Location
Salem, New Hampshire
Pros
  • Talking to family member
Cons
  • Needed to speak to a human
  • Cant talk to a real person
  • Hard to get customer service
Loss
$45
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer complaint

My boyfriend is a inmate in lewsterrit and one of the securus employee had emailed him with some of my personal information and i need to speak with someone immediately because i feel my life is in danger the employee is jonesha lamonica watson
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ID
#3375906 Review #3375906 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Customer get dealt with

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I'm trying to get a refund

Woman I talked to this morning had handled within minutes....been trying all week to talk to a human ...thank you to the lady this morning
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ID
#3365004 Review #3365004 is a subjective opinion of poster.
Location
Dallas, Texas

Unable to talk to a live agent

I was disconnected from the automated system six times in a row. Charge for a call that never went thru! Terrible phone company!

User's recommendation: Do not use these guys, they don’t have your loved one in mind at all.

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ID
#3360001 Review #3360001 is a subjective opinion of poster.
Location
Spearfish, South Dakota

Add money to an inmates phone

Just too much per call!! Other than that, satisfied! Oh, and alot of repetition concerning email, name, etc.
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ID
#3355142 Review #3355142 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

My son has not been able to call me .

$50 PAID ON MY SON'S ACCOUNT 2/18/2022. HIS NAME IS VICTOR BIBB JR IN THE LOUISVILLE METRO CORRECTION CENTER. HIS LAST CALL TO ME WAS THE SAME DAY BEFOR THE PAYMENT WERE APPLIED. IF THIS IS NOT THE PHONE SERVICE, PLEASE NOTIFY ME FOR A REFUND OR ROUTE TO THE CORRECT SOURCE. MY CONTACT NAME AND NUMBER IS VICTOR BIBB SR AT 312 504-****, MY IS EMAIL vNANAictorbibb@***.net
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ID
#3354086 Review #3354086 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$50
Preferred solution
FUNDS DEPOSITED FOR USE