Trying to recieve calls

I put mo ey on so they could call now can't even get through before I would get calls but just couldn't accept at the time now I get nothing

User's recommendation: At own risk.

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ID
#3586052 Review #3586052 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

I accidentally blocked a inmate security caller

I had a loved one call from the San Patricia county jail he is my son Alexander Gallegos as I was trying to put my debit info it was kind of loud and it blocked the calls coming in how do I unblock him so he can start calling again Crystal Lee Waters
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ID
#3579015 Review #3579015 is a subjective opinion of poster.
Location
Rockport, Texas
Preferred solution
I would like to unblock the security inmate from my number..

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Verified Reviewer
New Reviewer

I want a refund

My new address is 712 Ave 3 SE Atkins AR 72823. I want the 40 dollars I put on the phone. So I need y'all to gave me my money back today please please. I'm trying to be very nice about this. Bc u never get to talk to a real person when u need too.
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ID
#3578162 Review #3578162 is a subjective opinion of poster.
Location
Carmichael, California
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Video call

Hello, I had a video called secluded today, and the volume wasn't working. I would like my credit back, what do I need to do?
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ID
#3569968 Review #3569968 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Being able to talk to inmates
Cons
  • Cost
  • Paying for services did not receive
Loss
$5
Preferred solution
Full refund
New Reviewer

Don’t have good services

I was charged incorrectly for calls I dont get or I made or anything like that and I dont know how to get in and close my account or take the card off

User's recommendation: Deal with it because that’s what you gotta do if your people in jail unfortunately it’s kind of not Monopoly it’s ridiculous it should be illegal.

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ID
#3567242 Review #3567242 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Loss
$40
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

NEED MY REFUND

I was funding my fiancés call account and I had no idea these were all phone accounts. One says debit, so I assumed it was for the commissary. No, I was wrong. Either way Securus took my money. I tried to get it refunded and they told me that the facility had the money...
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ID
#3564093 Review #3564093 is a subjective opinion of poster.
Pros
  • Way to help loved ones stay in contact
Cons
  • Refuse to refund my 100 dollars
Loss
$100
Preferred solution
Full refund
New Reviewer

Put money on a debit account

Have a hard time with putting money into my sons debit account I need help .Can someone tell me what to do.
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ID
#3557583 Review #3557583 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

System was down on Mother’s Day and couldn’t see him.

The institution said your system was down through security and therefore he could not make his video call today on Mothers Day

User's recommendation: This company needs competition where they will not have a monopoly.

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ID
#3555181 Review #3555181 is a subjective opinion of poster.
Location
Sparta, Georgia
New Reviewer

Need to update account

Had a difficult time reaching a live person but once I figured out how to do that she was very helpful
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ID
#3545394 Review #3545394 is a subjective opinion of poster.
Location
Anaheim, California
Cons
  • Lack of personal customer service
Preferred solution
Easier way to reach a live person

Clearly gouging off of the most vulnerable.

This company preys on a population that is not tied to an income stream that will support the costs of Securus' services. It is clear that profit is its sole intention, no matter who they have to skin to get it.

User's recommendation: Use paper and pen.

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ID
#3538692 Review #3538692 is a subjective opinion of poster.
Location
Salisbury, North Carolina
New Reviewer

My account says to call

Securus Technologies - My account says to call
Iv been charged for calls that hung up as soon as it was accepted. 2 times that happened & now I cant get In my account with my phone number!
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ID
#3536845 Review #3536845 is a subjective opinion of poster.
Location
Shelby, North Carolina
Loss
$14
Preferred solution
Refund and help getting into my account so I can fund my account
New Reviewer

PHONE NUMBER IS BLOCKED

Jeremy has been trying to call from Northpoint Training Center in which he has many time and now the calls wont come threw! Trying to figure out why
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ID
#3535686 Review #3535686 is a subjective opinion of poster.
Location
Lancaster, Ohio
Pros
  • Great service
Preferred solution
A reason calls won’t come threw

Billing

*** don't even try to help at alll. Bunch of lazy *** *** So rude carelesss and just fir a paycheck
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ID
#3534475 Review #3534475 is a subjective opinion of poster.
Location
Katy, Texas
Loss
$800
Preferred solution
Full refund
New Reviewer

How much much went to the phone account

Name spelled wrong, and money was taking off my card and I'm not getting a understanding, please can I speak with a agent!!
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ID
#3532866 Review #3532866 is a subjective opinion of poster.
Cons
  • All of those already mentioned
  • Poor quality
Loss
$47
Preferred solution
Full refund
New Reviewer

Visit not working, poor customer service

Visit wouldnt connect, calls keep dropping, Securus just sucks and they have the worst customer service I ever seen! I dont have anything else to say

User's recommendation: We need to get rid of securus.

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ID
#3532724 Review #3532724 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Loss
$9
Preferred solution
Full refund