Anonymous
map-marker Morristown, New Jersey

Blocked account

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Was charged on my cc despite the fact that my account is blocked . When I call securus they say it's a facility block but the facility states otherwise
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Sylvia R Rck

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Verified Reviewer

Jail not listed

Does not recognize name nor jail.Im not able to speak to inmate.so what can you do for me to communicate
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Preferred solution: To speak to inmate

User's recommendation: Not this difficult

Raymond B Mxr

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Verified Reviewer
| map-marker Camden, New Jersey

I can't setup account online

I fill out the forms to set up an account but at the last part they require a 4 digit code but I don't receive a code to give them. I try to have them send me a code by auto massaging but do not get a response
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Ivonne Mes
map-marker Mayfield, Kentucky

I need help with transfer stamps

I was trying to buy stamps for my son, I got them instead of him, I just needed to transfer 10 stamps to Matthew Wallace 27411 can you help me
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User's recommendation: Do not try to call no one alive to speak to

Carvel M

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Verified Reviewer
| map-marker Moline, Illinois

To have my number switched from one phone number to the correct number

I wasnt able to speak with a representative for securus.I need help switching my phone number to my current phone number which is the 920-691-****
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User's recommendation: Speaking to a real person

Catherine C Fbs

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Verified Reviewer

This company is not reputable

Need to have my music and photos returned I was released in august of 2023 my doc number is 329934 Catherine Crockett
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Preferred solution: Deliver product or service ordered

User's recommendation: No way

Resolved
Martha B Jfl

Resolved: Wrong jail

I put $50 on my account , no option was offered for the jail so it applied my money to the wrong jail . Need to speak to a human .
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Loss:
$50
Pros:
  • Need humans on the phone

Preferred solution: A phone call to fix the problem 270-860-5233

Sara D Xis

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Verified Reviewer

Refund the money of my closed account

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I was told my account was closed Nov 16 and the 129.08 was to be refunded by check to my home address. They have had this money since the jail switched phone systems in early October. He also checked with western Union. What a horrible company from top to bottom. Please advise
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Preferred solution: Full refund

User's recommendation: Cross your fingers

Lijah B Owx

My video visit isn't letting me schedule

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Can't speak to a human and schedule a video chat with my boyfriend that is locked up been trying all morning
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Preferred solution: A free video visit

Alphonsus Zrw
map-marker Chicago, Illinois

I can't get into my account

I can't get into my securus account! Need to talk to a real person I need an agent to talk to meeewwwww
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Kendra H Pbj

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Verified Reviewer

Verifications

Securus Technologies - Verifications
Securus Technologies - Verifications - Image 2
Im trying to send over Pictures to verify that I have found it in account that I am not able to use. Please help me.
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Loss:
$40

Preferred solution: Someone is using my account

Brenda R Oab

I need contact with my boyfriend

Securus Technologies - I need contact with my boyfriend
I need contact with my boyfriend because,I miss him... I need know for ever, where's him, and I'm here for ever for,him
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Sheri A Mrc

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Verified Reviewer

Cant get calls

I havent been able to talk to my daughter in over 10 days due to Securus faulty service. They say they have fixed the problem but they havent. Its Christmas time and i cant talk to my daughter. Im pissed. Worst company ever. They dont care about their customers. Now when i call customer service it just hangs up.
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Preferred solution: Fix the problem

User's recommendation: Dont use this service

amber l Wcj

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Verified Reviewer

Want to know where my money went

I need my new number add to where my money is on my account my husband has been tryn to get ahold of me and can't cause my money on my old phone number I don't have
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Loss:
$10
Lathaniel Ilt

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Verified Buyer
|

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Verified Reviewer
| map-marker Cambridge, Ohio

Dispute transaction

Securus Technologies - Dispute transaction
Yeah securus technology is a joke cause I put money on my debt card and they went and took my money and they won't refund me my money they was rude and pretty much they told me I wasn't getting it back I filed a complaint against them so i hope i can get my money back this isn't the first time they did this to me...
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User's recommendation: Watch you debt or credit card around securus technology peope

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