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Securus kept blocking my calls but I was being charged daily for calls, come to find out someone was claiming to be secures called me and said I owe $7000.00 due to canceling my account so I was not going to get any $ back 220.00 on the account I never got 1 penny...
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AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

They have no problem taking my money, but when it comes to service or refunds I NEVER CAN GET ANYONE or ANYTHING to get my money back.I have been trying to get almost 200.00 B...

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Securus Technologies in Carrollton, Texas - Refund

I want my 23.00 dollars back. Inmate is out and I paid for him to use something he never did
1.0
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1418296
Once again, I have tried to schedule a legal visit, with no luck. I called customer service and was given new information as to why I am having problems. My problem was not taken care of and they would not even transfer me to tech support. I have had this same problem...
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AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

They are doing the same thing in Arkansas. So this company is making a lot of money in every state. And no tech.service help for any of us.

AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

I had the same things happen to me. I sent in their form completed. This was in June of this year . For refund of money from May and June. Now when i call they tell me Tech. D...

#1416663
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Securus Technologies - My account is blocked

I just put money on my account but i can’t get ahold of a representative
#1416180
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Securus Technologies in Carrollton, Texas - Fraudulent company

I added money to an inmates phone. I never received a call from him but the money was gone. It is impossible to reach a human to receive my money. This company needs to be investigated for sure!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1413903
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Securus Technologies - Can log into appp

I have to call everytime i need to add money to my phone account. It wont let me log into my account. Really wish this didnt have to be so password protected
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Website
#1411564
I have been trying to talk to a representative about inmate debate and all the phone numbers takes me to the same place.I just read your reviews and oh wow don't let me think there right PLEASE CALL ME or give me a correct phone number
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AbashedCurlyCoatedRetriever
AbashedCurlyCoatedRetriever

I have called every telephone number i could find for them. And i got the run around everytime . Or am on hold for an hour or longer to get a person on the line. Still no luck...

#1408443
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Securus Technologies - Send money to inmate to his accounant

Nwed to talk to represenitive
#1406887
Tried two different times to video connect with an inmate and it never worked. Tried with both Apple and Android devices. Such a waste of time trying to use their system. The inmate sat on his end and it showed we were there trying to connect, but it never connect....
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Securus Technologies - Account

It won't let me make the online account do I can do videos. I can only access the phone account by phone
#1397382