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I have had to deal with this company for the last 6 months unfortunately and they should be shut down. The jail where my husband only does visits and phone calls thru Securus but it is horrible. We constantly have dropped calls that are supposed to get refunded but...
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1.0
I didn't like
  • Wait time
  • Customer service
#803913
I looked on the facilities website and secureus was listed as tte service handling inmate phone calls. So i chose to open an acct claiming fir 29.99 a month i csn recieve unlimited calls on my phone from tat facility. I went through the registration process and the...
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Anonymous
Anonymous

This is a TOTAL SCAM...YOU GUYA DON'T HAVE THE RIGHT TO DO THIS TO PEOPLE AND I WILL FIGURE OUT HOW TO PROSECUTE.....

If I had to describe ghetto, I would say the reps that answer the help number for Securus. They are uncaring, and have very little ability to communicate. I had to get firm and rude to get them to listen to my need. The site to enroll is not friendly, and...
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#796598

Securus Technologies Phone Service Review

Securus Technologies
#1005168
1.1
My brother has been locked up for a month. I reached out to him using this service and was Sadly let down. I'll would NOT pay for this service. I will not sign up for anymore video visitation with this company, EVER! I hope everyone reading this will listen. It's a ripoff!!!! God bless you and your love one
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Short Review for January 04, 2017, Pc_description

Securus Technologies
#984999
This securus is false advertisement
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Securus Technologies Customer Care Review

Securus Technologies
#984459
1.0
My husband was locked up last year for 2 months. I didn't cancel the tablet. He was bonded out. So now that he is serving his time they say he is ineligible to receive a tablet. I even offered to pay any incurred charges. Every one makes mistakes and forgets. People give the company a bad name because they wont even try to help.
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Securus Technologies Customer Care Review

Securus Technologies
#972684
1.0
I just talked with a woman at customer service who was very rude, over talked me, laughed and then didnt want to help at all. She actually told me that she doesnt usually answer calls. Needless to say i wasnt helped and didnt get credit for the visit i never got!! I am very upset and WILL NOT USE THIS *** AGAIN!!!
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my husband was in jail and I bonded him out with money left on my acct. he went back a couple days ago. I have been receiving calls to put money on the phone from secures. I forgot my 4 digit pin and they wont reset the pin for me without phone bill. I tried to add my...
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I didn't like
  • Irresponsibility
  • Customer service
  • Customer
#791952
securus is a *** up up incompetent sccaammer company. securus and whom ever allows them to be anything are the criminals. *** securus and there no contact phone policy. so they cant be cussed out for what they are. no spell check! word ward werd wbrd wcrd wdrd werd...
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#786868
I have always had a account with Securus since 2013. Recently I have changed my address and telephone number and although I have notified Securus both by e-mail and in writing, my friend is unable to call me. former address: 21 Lovegrass Ln. Austin, TX 78745 I...
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#784483
You rip people off at their most vulnerable and then have some automated bulls hit that just sends you in circles with NO HUMAN interaction. Your company sucks!
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Anonymous
Anonymous

worst customer service in fact NO customer service they leave u on hold for over an hour... they doubled more than doubled the cost of my calls in one day with no notice.. i t...

1.0
#783235
So we decided that it would be cheaper to send my hubby the money to put on the phone so that we could talk. I had a credit of forty cents on my pre-paid account which we no longer use. Securest blocked my number so that we would not have any other choice but to add...
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They are very incompetent. I talked to an operator that told me how much I owed. I paid it then the next day received a call saying my service was disconnected. I called and was told I was given the wrong amount due. The taxes were not included. I asked them to...
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Anonymous
Anonymous

Class action law suit ...

Whenever I make a payment from my phone to add funds I always get an email immediately after saying that there were changes made to my account. The website automatically enrolls you in auto pay without your permission which is a setting that will automatically add...
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