Stacy J Qyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The product never works correct

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I've been trying to make a visit with my husband for the past month and it keeps telling me that it is having technical difficulties or problems or whatever
View full review
Pros:
  • There are no no pros this company is a con

Preferred solution: A video visit with my husband

Sheri A Mrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cant get calls

They tell you "Due to the high volume of calls we cannot answer your call at this time" Its been almost a week and still same message.
View full review
Cons:
  • Customer service and calling service

Preferred solution: Fix the problem

User's recommendation: Do not use this service

LINDA H Jwy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chrgd for calls not accepted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securus Technologies - Chrgd for calls not accepted
Updated by user Aug 21, 2023

I have yet to recieve any correspondence either by text/ emails or phone calls after calling securus and emailing. Still nothing....

Original review Aug 21, 2023
On 08/20 i was chrgd for 2 calls by securus,one $9.33 and $9.26 at 12.01pm. I recvd a call from sullivan county, tn corrections by john anthony lacey,an inmate.

I did not have an acct set up so i followed the prompts to accept a one time call. After entering my debit card info, the prompt advised me that my card was denied so i entered the unfo again. My card had been denied due to my forgetting i had locked it to prevent unauthorized chrgs but i didnt realize it until my card company, paypal, sent me a text explaining. Minutes after my attempt, my debit was chrgd for both calls $9.33 and $9.26.

Ive called securus and was told my card would be credited immediately but it never happened. Ive emailed and gotten no response by securus. Its not right to chrg me for somethng i dud not agree to or that ckearly was denied by my debit card company.

Below find any info you might need to credit my card back the money i was chrgd. Thankyou, linda hart
Linda marie hart
252.422.0162
lindaemmm63@***.com
Card ending 9683/ paypal
Sullivan county, tn call originated from
Inmate john anthony lacey
Aug 20, 2023 at 12.01pm
lindaemmm63@***.com
Thankyou,
Linda marie hart
Transaction # 5P553702CK602661J amount $9.33 and
#7GA821143W871**** amount $9.26
View full review
Loss:
$19
Pros:
  • Abliity to speak to someone incarcerated
Cons:
  • Being chrgd for unauthorized calls

Preferred solution: Full refund

User's recommendation: Do not give your credit card information unless you want to be chrgd for calls you did not accept and were denied by the bank issuing the card!

rachel f Ujr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Needing a refund please

I have $63 on my account and it came up as blocked so I'm getting no calls I have it on the account so if it's not going to be unblocked then I need my refund back
View full review
Loss:
$70
Pros:
  • U gotta talk
Cons:
  • Monitors conversion

Preferred solution: Full refund

User's recommendation: Highly

Kerrie S Gff

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Cant receive calls from the jail

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securus Technologies - Cant receive calls from the jail
Securus Technologies - Cant receive calls from the jail - Image 2
There's $ on my phone but when he call sometimes it ring busy! Sometime it show up restricted and won't let me press 1! Sometime it shows private and a 50/50 chance I can except it! And sometime it actually connects after he tries 15 times!!!
View full review
Loss:
$10
Cons:
  • Failed calls

Preferred solution: Price reduction

1 comment
Guest

totally agree with you

Mary A Cpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NoMy phone is blocked from the jail

My son called push the wrong button know he can't call How do I unblock my phone so he can call me his Hamilton unit in Bryan he called I pushed six instead of one
View full review

Preferred solution: My phone unblock so my son can call

Thomas A Otq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Computer issues won't allow phone calls or new accounts t

Can't get anyone to help, computer systems won't finish new accounts, Can't add money on account Can't add phone numbers
View full review
Loss:
$500

Preferred solution: Full refund

User's recommendation: Avoid

Louise C Brg

My account i put 5 on it not on there

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Well, if I could actually talk to a normal real person I could tell you what kind of experience I had with your customer service but you can't talk to anyone.
View full review
Loss:
$8
Suzanna D Cni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to talk to a manager

Secure us owes me A Refund!!! Secure us owes me a refund!!! I have tried to get in touch with these people for two weeks. I need the refund on my son's account. $100.00 plus the fee of 3.50. my son shipped out November 30th in the wee hrs. I need the deposit added on Dec 1st, 2023 to refunded back to me immediately.!!! Sincerely Suzanna Dodson
View full review
Loss:
$104

Preferred solution: Full refund

Linda H Hcm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Adding money to a phone account

Original review Dec 12, 2023
My cousin is incarcerated in Lagrange Ky my cousin was putting money on his phone she is ICU so we dont know the phone number or pen she used so theyre making us go online to set up another account instead of just asking what is inmate number is and putting money on the phone its no telling when she is going to be able to give us the pen
View full review

Preferred solution: Be able to add money to my brothers account without using a pen number

LINDA H Jwy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for calls that didn't go through

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securus Technologies - Charged for calls that didn't go through

DO NOT GIVE YOUR CREDIT/ DEBIT CARD INFO

After waiting 41 mins on hold to speak with securus, i was told to allow them up to 30dys for the system "to update and POSSIBLY recognize my being charged for calls that were unauthorized and only then can I file a grievance for charges made to my card. "30days"?

It didnt take 30 days to charge my card! Then I was told the grievance "usually takes up to 90 days for resolution" 90 more days? Sooo, a total of 120 days to be forced to wait to get money back that they had no right to take in the first place? Thats a crock of *** They had no problm in charging my card immediately but they want me to wait on the onwards of 120 days to get my money returned ?

DO NOT GIVE THEM YOUR DEBIT OR CREDIT CARD INFORMATION!!!

COMMUNICATE WITH INCARCERATED PPL YOU MAY KNOW BIA USPS MAIL... WHERE THEY DONT STEAL YOUR MONEY!!!

View full review
Loss:
$19
Cons:
  • Steal your money

Preferred solution: Full refund

Anonymous
map-marker Tulsa, Oklahoma

Need help with my account

I payed 3 months for commutation phone service with my bank card , was charged 45$ and was given a 11 numbers to use , not sure how to set up the phone service for the numbers you gave me . Its literally been over a month now and still havent gotten any response, can you please help me go the right way on how to get this set up so I can start communicating with my loved one
View full review
Madalyn A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

THERE HAS BEEN NO EFFORT AT ALL TO DO ANYTHING BUT AVOID ISSUES AND CONTACT WITH CUSTOMER

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securus Technologies - THERE HAS BEEN NO EFFORT AT ALL TO DO ANYTHING BUT AVOID ISSUES AND...
Securus Technologies - THERE HAS BEEN NO EFFORT AT ALL TO DO ANYTHING BUT AVOID ISSUES... - Image 2
My finds were not applied to my account and no one has responded to my query. The automated system is designed to hang up on customers when the customer request is to speak to a human being. Securus is awful
View full review
Loss:
$39

Preferred solution: Full refund

User's recommendation: NEVER EXPECT PROFESSIONAL INTERACTIONS WITH THIS COMPANY

Anonymous
map-marker Atlanta, Georgia

I have an unexplained charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I noticed after I talked to my son 1:04 pm 12/10/2023 that I had a invoice for $146. Its a prepaid account! It says I have a balance of $54 in the account. I havent heard from my son since! Ive been on the phone for damn near a hour. Pathetic! Its crazy that law enforcement are using crooks as a service.
View full review

User's recommendation: Please use someone else

Deloise M

Unable to set up an account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I made several attempts to set up an acct to no avail. I keep getting the msg that my card was declined
View full review
Cons:
  • No person to

Preferred solution: Set up an account

  • 1
  • ...
  • 4
  • 5
  • 6
  • 7
  • 8
  • ...
  • 199