Unclaimed
Securus Technologies
Reviews and Complaints
670K
CLAIMED LOSSES
2.6K
TOTAL REVIEWS
180K
PAGE VIEWS
5
ISSUES RESOLVED
Securus Technologies Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund my son came out the same day he didn’t stay that long
I need a refund my son didnt stay that long he got out the same day he didnt use ya or I didnt ether if I cold get a refund please
ID
Location
Midland, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund
My son came out that same day didnt use it .. . .. . .,,, ..,,., .. . .. .. .. .. .. .. .. .. .. .?!
ID
Location
Midland, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTechnical issuesaccidental emagges to wrong inmate
Daughter n friend tried sending messages using my account to another inmate by adding him to my contacts was not successful instead messages were sent to my inmate by mistake asked for them to be removed was told no by 5 different people including case n unit manager of facility where he is at when all messages have to be approved before released to inmate so why not be able to remove or reject them they can if they feel message is not revelant avoid them use another company
ID
Location
Dallas, Texas
Preferred solution
Removal of emassages
This company and the people who work for, own it are the real criminals. The company is faulty, there are constantly technical difficulties, and no one to take any accountability, as well as get a hold of from the company. The actual messaging site is constantly down...
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ID
Location
Phoenix, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTechnical issues
My video chats are paid for connected and then it disconnected and said technical issues and so I called Silverdale computers you with the system and call Secures customer service and I can get my refund
User's recommendation: Do not pay for a video chat.
ID
Pros
- Talk to relatives
- Talking to loved one
Cons
- Video visits that dont connect
- Paying for services did not receive
Loss
$9
Preferred solution
Full refund
New Reviewer
Can't accept call
my loved one calls me and I push 1 to accept the call but nothing happens. I just got a new phone. I had this same problem with my old phone too. I called customer service and they said I had something to do with my phone but I know it doesn't. Once in a while I can accept the calls but most of the time I can't and it is very frustrating!!! I can see this problem has been going on for years. You think they would fix it by now!! This is the company the jail uses so it's really my only option if I want to get phone calls. Or at least try to!
1 comment
ID
Location
Federal Way, Washington
Preferred solution
Let the company propose a solution
Calling inmate
You still owe me 50 dollars for taking it out of my auction for not asking me I don't have 100 things to say but I want my money will not use again
ID
Location
Philadelphia, Pennsylvania
New Reviewer
I ordered this tablet in May 2021. The tablet still has not arrived. I would contact the company and their response was always the same. The tablets are on backorder. I would ask an estimated time of arrival and no one ever knew. I complained about paying each month...
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ID
Loss
$66
Preferred solution
Full refund
New Reviewer
I had a video visit that would not connect this the 7th time
Yesterday I had a video and the system wasnt working. Today I had 2 video visits and both times the system wasnt working. This issue is becoming very frustrating and this the 7th time at Niagara County Jail. I work hard for my money I want a refund
ID
Location
Niagara Falls, New York
Pros
- There avalable
- Cant receive a call
- Talking to your loved one
Cons
- Rude customer service
- False info to fund husband money on books never received
- Unrealible
Loss
$40
Preferred solution
Full refund
Unbkock nunber
I accidentally blocked a number from the Rowan Jail in Salisbury NC. I would like to get it unblocked. My phone number is 980777****.
ID
Location
Charlotte, North Carolina
New Reviewer
I closed my account and still haven't received my money
I put 40 dollars on the tdcj inmate calls and I closed my account cause my new number wasn't not approved more than 3 times now I want to know why I haven't got refunded my money back on my card please contact me back soon as possible please thank you cause since. I closed my account I can't get through to talk to nobody without them asking me to reopen my account or make a new one
ID
Location
Fort Worth, Texas
Pros
- I wana get to talk to my son and see him
Cons
- Took my money and i was not connected to phone call
Loss
$40
Preferred solution
Full refund
New Reviewer
Put the money on the wrong
I was trying to put money on his commissary and I accidentally put it on his video chat in his phone this is my first time ever having to do this so I didnt understand but I a need to see if I can get it put on his commissary instead of his video chat or phone calls
ID
Loss
$23
Preferred solution
Full refund
New Reviewer
They STINK
You open account. Then the person tries to use it it doesnt work. Then you call about it. They are send you this little letter saying the person is supposed to use the number that you already gave the person, and it doesnt work. You email them back because thats supposed to be the quickest way to get things done. But its not. Nothing is the quickest way to get things done with this company I would not recommend it to anybody
User's recommendation: Run the other direction - FAST.
ID
Pros
- Talking to loved one
Cons
- No interest in helping you resolve your concerns
Loss
$1
Preferred solution
Deliver product or service ordered
According to your customer service department my account is missing
I deposited $20 on January 21 and it never made it to my account. I have spoken with numerous customer service agents and the supervisors I call in on the 28th and have been getting bounced around ever since. Do I have to take this to someone else because I see I can't do this alone? Simply Frustrated They even told they can create another account .
ID
Location
Belleville, Illinois
New Reviewer
Need to dispute a transaction on a call that was dropped
Was charged but never had a conversation. I put in all my info transaction was successful and then the phone hung up
User's recommendation: Be careful using ur debit cards.
ID
Location
Gulfport, Mississippi
Pros
- Talking to loved one
Cons
- That the customer service dept cannot do refunds
- Very little effort of to resolve service representative
- Anything about this company
Loss
$7
Preferred solution
Full refund
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Securus Technologies
This is happening to me right now!!