Unclaimed
Securus Technologies
Reviews and Complaints
650K
CLAIMED LOSSES
2.4K
TOTAL REVIEWS
170K
PAGE VIEWS
3
ISSUES RESOLVED
Securus Technologies Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerThey would not return your refund
I still no resolution on this matter that I have address several months ago no one has called I haven't received anything in the mail and I still want my money don't trust this company they don't have a problem taking your money they just have a problem returning it
User's recommendation: If you got a refund, you won't receive it for some reason they won't give you a refund so if you have money on your phone it's best that you use it or you would have this problem like I'm having.
ID
Pros
- Exspensive
Cons
- Anything about this company
- Extremely bad at doing refunds
Loss
$40
Preferred solution
Full refund
New Reviewer
Company Sucks!
Have you holding on phone for hours just to be put back into the que. I give 0 stars. I been trying to get funds transferred over from one account to next kept getting the same imbecile on the phone!
User's recommendation: Headache.
ID
Pros
- Its the only way to talk to a loved one while incarcerated
Cons
- Dropped calls and rude customer service reps
Preferred solution
Let the company propose a solution
Didn't get call but taken from my debit card
I have not been contacted about money taken off debit card and did not talk to in mate. I either want money returned or put on inmates phone account
ID
Location
Charlotte, North Carolina
New Reviewer
Receiving calls from inmate account
I received call from Smith County jail inmate I gave securus my debit card information to receive call however was never connected and securus deducted my money from my debit card I want it refunded back to my card
ID
Location
Lancaster, South Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerYou won't accept prepaid card expiration year of 2030
I have tried numerous times to put funds on my son's phone account, however once I get to card expiration year of 2030,nope automated service ends call. Doesn't give any option to talk to someone.
User's recommendation: Don't use securist.
ID
Pros
- Way too expensive
- Expensive for being so close to home
- Expensive forvbeing so close
Cons
- Can not talk to customer representative on the phone ever
- Can not talk to customer service representative on phone ever
Preferred solution
Acceptance of my card
New Reviewer
It keeps saying invalid ID photo
It keeps saying my photo or photo ID is invalid... I changed it more than once and still says the same thing... ID
Pros
- Conforting my loved one via video chat
Cons
- Cannot talk to a person with securus to fix my problem
Preferred solution
Let the company propose a solution
Bought time cant use it need to talk to customer service
It is the Sept.10 and I'm still not able to use my bought time. My loved one is worring for no reason because of your companies lack of someone to talk to
User's recommendation: Don't know my 30 dollars still.in limbo.
ID
Location
Houston, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot add inmate
I have paid $50 on the advanced account plan and have not been able to connect my phone and my friend who is incarcerated has not had access to her phone time
ID
Pros
- Get to see my loved one
- Talking to your loved one
Cons
- No live help
- Wont connect
- Securus steals its customers money
Loss
$50
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo add a number to my account
I need my mobile phone number to be added so that I can receive calls from the inside. I need them to call my mobile from their account not mines taken from my bank account.I hope I explain it but if not can I please talk with someone that can help me. Thank you for getting back with me. Have a great day.
1 comment
ID
Location
San Antonio, Texas
New Reviewer
Says I'm blocked
Says I'm blocked every time I try to put money on my phone to be able to have calls from my son, who is in Kings County jail at this time. So I put money on IC solutions which does not roll over to secure tech come to find out, and I would like to transfer funds from IC solutions to secure tech.
User's recommendation: None at this time.
ID
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer
Ive been over charged need to speak with live operator in billing
I'm been charged $5.95 for call and I was explained that it would be 14cents a minute 4 times was charged $5.95 and in told it should only $2.00 a call and also paid 28 for having it pre-paid. I need to speak with someone please ID
Loss
$28
Preferred solution
Let the company propose a solution
New Reviewer
Can't get ahold of someone to help you
Because it will not take any of my credit cards expiration date for emesaaging, puttibg money on his debit and phone accout. Why is this happening?
ID
Preferred solution
Be able to put money on account through secrus app
New Reviewer
Getting billed wrong
I am getting billed for services I never used. And I want my money back! The charges are insane especially if Im not using your service!! Thank you!
ID
Pros
- No pros at this time unable to process
Loss
$250
Preferred solution
Full refund
New Reviewer
Can y’all change my last name to wood
I had spelled my last name wrong n I need yall to go head change that for me so I can do the video chat
ID
Location
Glasgow, Kentucky
New Reviewer
My number is blocked by accident
My husband tries to call the house phone which is (361)572-**** in Victoria, TX 77901, but is telling him it's restricted. It was by accident pushed the wrong number to answer his call. So I'm calling to get it unblocked, so he can call us.
User's recommendation: Use this app.
ID
Location
Victoria, Texas
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That DalenRx this is not Anita Moody