Yvonne W Mdy

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Verified Reviewer

My phone is blocked from the jail

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My phone was accidentally blocked on incoming call from jail have not been able to receive calls since. Or find a fix or contact a person that can help.
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Preferred solution: 770-940-1979 call and a way to unblock from jail Buena Vista Co

Anonymous
map-marker San Antonio, Texas

Card keeps saying info does not match and it does, also keeps getting returned to my bank. They referred me to money gram or western union. I don’t even know if money was received.

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Very rude and unprofessional. I honestly thought she was joking at first then realized it was someone who really shouldnt be in customer service. I work in a customer service call center and the disrespect would NEVER be allowed. She also advised me she would transfer to survey, but didnt just hung up without letting me speak. She would not allow me to speak. Went on and on and disconnected.
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Dejah Kos

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Verified Reviewer
| map-marker Stafford, Virginia

Problem with account

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Cant get simple issue resolved. Automated service is a joke when you need a live agent, However, there are no options to speak to one
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User's recommendation: Pitiful this is the only option to communicate with incarcerated friends and loved ones

Anonymous
map-marker East Hartford, Connecticut

No live person to speak to

No one hasn't respond. My husband is still unable to call me directly. We have to have someone else call in order for me to speak with him. I pay securus and put money in the account. It states that my account is unblocked but he still can't get through. Have someone call me.
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Brittney N Nue

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Verified Reviewer

Pissed

Umm, YES. I still have SEVERAL issues. Too much to write in an email. So please call me. (409)277****
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Pros:
  • That i can talk to my love done
Cons:
  • Everything else

Preferred solution: Things fixed

User's recommendation: Actually have a human available to help!!!!

Roger P Grs

? On imate mail/emessing

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My question answered by a person the automated helpline is not helping.I am not a computer wiz and sure need with inmate mail / messages
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Preferred solution: Help with

Irma S Paw

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Verified Reviewer

Failed video connections

Video connect wouldnt allow me to see loved one. Waited there at the jail video couldnt connect. Drove 30miles to see loved one and video wouldnt work at the jail.
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Pros:
  • Dont know
Cons:
  • It doesnt work

Preferred solution: Rescedule me for today please

User's recommendation: Fix your program

Jenifer Lynn S

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Verified Reviewer

Need help with account & the robot is confusing & hangs up on me

I never got a human only the robot that kept hanging up on me. Automated Systems should be OUTLAWED!! There are some NO, Many things you Need to Talk to a HUMAN & 1 that knows what they are doing to Actually HELP YOU & Resolve the issue/issues at hand!!
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Loss:
$305
Pros:
  • It is much cheaper than when in a county or city jail

Preferred solution: Full refund

User's recommendation: Hope Y'all are more patient & understanding with the automated robot than I am because when I do get a human of ever, I tell them Exactly that!! Automated Systems should be OUTLAWED

Loula Ubv

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Verified Reviewer
| map-marker Yuma, Arizona

Why I don't receive my husband calls

Why is my number on restriction When my husband can call on his end cause he has money . Last night 10/18/2023 he called and we talked but today not able too. Please let me understand. It's the only way I can hear from him
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Dan P Vzc

Cannot contact with a human

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Not even your phone number works! Dont you have reps? Or tech support staff to talk to? I tried calling and theres no connection.
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Cons:
  • Poor service

Preferred solution: Customer service

User's recommendation: Provide a good working number

Danesha M Imo

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Verified Reviewer

My subscription

The whole month of September I was unable to schedule a visit for my husband my daughter couldn't even see her father on his birthday due to something on yall end I been called in about it they were supposed to work on it and it still is no change. So here it is another month and I feel I need to be credited for the month I didn't get to use, and the problem needs to be fixed as soon as possible. Yall got yall payment, so I don't understand what the issue is feel free to contact me thank you.
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Loss:
$33

Preferred solution: Full refund

Anonymous
map-marker Cambridge, Maryland

My securus app is not working

I got ahold of a person on the securus line and got everything straight thanks I appreciate everything
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User's recommendation: Thank you for your help

Rosa M Mrx

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Verified Reviewer

I'm having trouble setting a day and time for a video visit with my brother

Yes Im still having trouble getting a time and date set for a video visit with my brother Ive been having trouble with this problem for the past two months please help me and fix this issue thank you
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Preferred solution: Apology

wesley s Wby

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Verified Reviewer

I was charged money for no reason

I was trying to open up an account with you on line so my girl friend could call me from jail and was charged $42.00 two time for nothing. I was charged a total of $84.00 for nothing off my card. I want my money put back on my card.
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Loss:
$84
Pros:
  • No pros at this moment
Cons:
  • You charged me for nothing

Preferred solution: Full refund

User's recommendation: don't use this company

Kendra B Tws

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Verified Reviewer
| map-marker Nashville, Arkansas

Will not let me schedule video visit

I have an account and it will not let me schedule a video visit. I have not been able to since August. It keeps saying, we are currently experiencing technical difficulties processing my request. Please try again later.
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