Securus Technologies
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone is blocked from the jail
Preferred solution: 770-940-1979 call and a way to unblock from jail Buena Vista Co
Card keeps saying info does not match and it does, also keeps getting returned to my bank. They referred me to money gram or western union. I don’t even know if money was received.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stafford, VirginiaProblem with account
User's recommendation: Pitiful this is the only option to communicate with incarcerated friends and loved ones
No live person to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed
- That i can talk to my love done
- Everything else
Preferred solution: Things fixed
User's recommendation: Actually have a human available to help!!!!
? On imate mail/emessing
Preferred solution: Help with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed video connections
- Dont know
- It doesnt work
Preferred solution: Rescedule me for today please
User's recommendation: Fix your program
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help with account & the robot is confusing & hangs up on me
- It is much cheaper than when in a county or city jail
Preferred solution: Full refund
User's recommendation: Hope Y'all are more patient & understanding with the automated robot than I am because when I do get a human of ever, I tell them Exactly that!! Automated Systems should be OUTLAWED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yuma, ArizonaWhy I don't receive my husband calls
Cannot contact with a human
- Poor service
Preferred solution: Customer service
User's recommendation: Provide a good working number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy subscription
Preferred solution: Full refund
My securus app is not working
User's recommendation: Thank you for your help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm having trouble setting a day and time for a video visit with my brother
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged money for no reason
- No pros at this moment
- You charged me for nothing
Preferred solution: Full refund
User's recommendation: don't use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Nashville, ArkansasWill not let me schedule video visit
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