Securus Technologies Reviews

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Phones not being fixed for Three weeks

Lawrence County Jail has not had phone service for about Three weeks know not being able to talk to my son They keep tellling my that you all are coming to fix the phones and they aren't fixed yet What's the problem
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ID
#2835325 Review #2835325 is a subjective opinion of poster.
Preferred solution
Fix the phones and When my son leaves there I want the remaining balance refunded Just want the phones fixed so I can talk to my son

Charged twice a day for video visits that were never connected.

They are ripping people off. There's absolutely no customer service. They owe me $113 for unused video visits. They're supposed to refund if the inmate doesn't appear on video. There's no way of getting that money back. I've emailed, called, and nobody answers them the phone disconnects. Beyond frustrating! They're criminals. They're the ones who should be behind bars. But there's no other company that does video visits, so they don't have to be honest.
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ID
#2830496 Review #2830496 is a subjective opinion of poster.
Location
Greeley, Colorado

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Verified Reviewer
New Reviewer

Refund immediately

Video visits where my inmates wasn't able to appear were changed to my card anyway. I am unable to resolve by phone. Nobody answers, then the line disconnects. By email, they respond months later with a general email to call the number

User's recommendation: Keep track of the amount you spend so you can recover your money. This might have to go to court.

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ID
#2829188 Review #2829188 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Visitation can be done anywhere by video
Cons
  • Theft of money
  • Cant reach costumer service by phone or email no way to contact
  • Video calls unused are never refunded
Loss
$113
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Just refund

Just waiting on securus refund my credit back onto my account. I enjoy them they aint bad of a service. They should give us a time when we are ready to talk longer.

User's recommendation: Yes I like them they aren’t bad company.

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ID
#2827986 Review #2827986 is a subjective opinion of poster.
Pros
  • Affordable
  • I have no idea
Cons
  • Horrible website and app
Preferred solution
Full refund
New Reviewer

They charged me twice

Need to talk to a real person Need to talk to a real person they double charged me I need my refund cause they double charged me look at my record you will see
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ID
#2827111 Review #2827111 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Easy to take funds
Cons
  • Securus steals its customers money
Loss
$18
Preferred solution
Full refund

Pressed wrong number on keypad

I pressed the wrong key to accept the phone call from inmate I should have pressed number 1, I pressed number 2, phone disconnected and caller never called back , I was worried that I had pressed the key that would block from hearing from him again, because I always want to hear and accept the call, also I'm not pissed about my mistake

User's recommendation: Don't press the wrong key.

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ID
#2822666 Review #2822666 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Poor service

Had a video visit scheduled for today. I was disconnected. How do I get a refund. This is the 2nd time I have experienced this issue. Took my money though.
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ID
#2821962 Review #2821962 is a subjective opinion of poster.
Cons
  • Cuts off the call but takes your money
  • Get your money and cut your call off
Loss
$4
Preferred solution
Full refund
New Reviewer

Scam/bad customer service

This service is a scam. I dont know what I was signing up for at all. They are not understanding at all and rob peopledont usedont use

User's recommendation: don't use.

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ID
#2818434 Review #2818434 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund
New Reviewer

I had a video visit that would not connect

A black screen he said he could hear me but the screen was black on my end .there is not a 100 symbol to write for the problem on hand......................
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ID
#2815636 Review #2815636 is a subjective opinion of poster.
Cons
  • Unable to speak to a live person poor customer service
Loss
$535
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Can't get ahold of customer service either online or by phone

Had a video visit today and inmate never came for whatever reason I'd like a refund or to schedule a video visit in it's place
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ID
#2813950 Review #2813950 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer

Not able to speak to a live person

I would like to schedule an on site visit with my daughter at arrendale state prison for this Sunday . I cant seem to talk to a live person in order to make this happen.
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ID
#2805437 Review #2805437 is a subjective opinion of poster.
Pros
  • I didnt geg my visit
Cons
  • Cannot talk to a person with securus to fix my problem
Preferred solution
Schedule a on site visit for my daughter
New Reviewer

I want to request a refund

I want ti cancel ny subscriptii and ask for a refund I was charged the past two months and did not use it.
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ID
#2805362 Review #2805362 is a subjective opinion of poster.
Pros
  • Are stealing my money i want to see you guys
New Reviewer

Refund my credit card

I got charged $12.55 for a inmate collect call when I never got connected to him so I would like my money back
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ID
#2802019 Review #2802019 is a subjective opinion of poster.
Loss
$13
Preferred solution
Full refund

Refund

I no longer talk or have anything to do with the inmate and I can't get my money back. He gets the refund. It's bs.
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ID
#2793125 Review #2793125 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma

I would like to receive my brother calls who’s incarcerated,but there has been issues with the calls coming through,my phone isn’t ringing when he try to call but it shows it as a miss call

I want to receive my brother calls whos incarcerated,but when he try to call,his call is ringing on my end,but it showing as a miss call.
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ID
#2789821 Review #2789821 is a subjective opinion of poster.
Location
Atlanta, Georgia