Unclaimed
Securus Technologies
Reviews and Complaints
650K
CLAIMED LOSSES
2.4K
TOTAL REVIEWS
170K
PAGE VIEWS
3
ISSUES RESOLVED
Securus Technologies Reviews
New Reviewer
Phones not being fixed for Three weeks
Lawrence County Jail has not had phone service for about Three weeks know not being able to talk to my son They keep tellling my that you all are coming to fix the phones and they aren't fixed yet What's the problem
ID
Preferred solution
Fix the phones and When my son leaves there I want the remaining balance refunded Just want the phones fixed so I can talk to my son
Charged twice a day for video visits that were never connected.
They are ripping people off. There's absolutely no customer service. They owe me $113 for unused video visits. They're supposed to refund if the inmate doesn't appear on video. There's no way of getting that money back. I've emailed, called, and nobody answers them the phone disconnects. Beyond frustrating! They're criminals. They're the ones who should be behind bars. But there's no other company that does video visits, so they don't have to be honest.
ID
Location
Greeley, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund immediately
Video visits where my inmates wasn't able to appear were changed to my card anyway. I am unable to resolve by phone. Nobody answers, then the line disconnects. By email, they respond months later with a general email to call the number
User's recommendation: Keep track of the amount you spend so you can recover your money. This might have to go to court.
ID
Service
Securus Technologies Inmate Video Service
Pros
- Visitation can be done anywhere by video
Cons
- Theft of money
- Cant reach costumer service by phone or email no way to contact
- Video calls unused are never refunded
Loss
$113
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerJust refund
Just waiting on securus refund my credit back onto my account. I enjoy them they aint bad of a service. They should give us a time when we are ready to talk longer.
User's recommendation: Yes I like them they aren’t bad company.
ID
Pros
- Affordable
- I have no idea
Cons
- Horrible website and app
Preferred solution
Full refund
New Reviewer
They charged me twice
Need to talk to a real person Need to talk to a real person they double charged me I need my refund cause they double charged me look at my record you will see
ID
Service
Securus Technologies Inmate Phone Service
Pros
- Easy to take funds
Cons
- Securus steals its customers money
Loss
$18
Preferred solution
Full refund
Pressed wrong number on keypad
I pressed the wrong key to accept the phone call from inmate I should have pressed number 1, I pressed number 2, phone disconnected and caller never called back , I was worried that I had pressed the key that would block from hearing from him again, because I always want to hear and accept the call, also I'm not pissed about my mistake
User's recommendation: Don't press the wrong key.
ID
Location
Houston, Texas
New Reviewer
Poor service
Had a video visit scheduled for today. I was disconnected. How do I get a refund. This is the 2nd time I have experienced this issue. Took my money though.
ID
Cons
- Cuts off the call but takes your money
- Get your money and cut your call off
Loss
$4
Preferred solution
Full refund
New Reviewer
Scam/bad customer service
This service is a scam. I dont know what I was signing up for at all. They are not understanding at all and rob peopledont usedont use
User's recommendation: don't use.
ID
Loss
$15
Preferred solution
Full refund
New Reviewer
I had a video visit that would not connect
A black screen he said he could hear me but the screen was black on my end .there is not a 100 symbol to write for the problem on hand......................
ID
Cons
- Unable to speak to a live person poor customer service
Loss
$535
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCan't get ahold of customer service either online or by phone
Had a video visit today and inmate never came for whatever reason I'd like a refund or to schedule a video visit in it's place
ID
Location
Cleveland, Ohio
New Reviewer
Not able to speak to a live person
I would like to schedule an on site visit with my daughter at arrendale state prison for this Sunday . I cant seem to talk to a live person in order to make this happen.
ID
Pros
- I didnt geg my visit
Cons
- Cannot talk to a person with securus to fix my problem
Preferred solution
Schedule a on site visit for my daughter
New Reviewer
I want to request a refund
I want ti cancel ny subscriptii and ask for a refund I was charged the past two months and did not use it.
ID
Pros
- Are stealing my money i want to see you guys
New Reviewer
Refund my credit card
I got charged $12.55 for a inmate collect call when I never got connected to him so I would like my money back
ID
Loss
$13
Preferred solution
Full refund
Refund
I no longer talk or have anything to do with the inmate and I can't get my money back. He gets the refund. It's bs.
ID
Location
Oklahoma City, Oklahoma
I would like to receive my brother calls who’s incarcerated,but there has been issues with the calls coming through,my phone isn’t ringing when he try to call but it shows it as a miss call
I want to receive my brother calls whos incarcerated,but when he try to call,his call is ringing on my end,but it showing as a miss call.
ID
Location
Atlanta, Georgia
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