Jada M Jop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Blocked number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My call got called and I pressed 6 need to unblock number from phone
View full review

Preferred solution: Let the company propose a solution

Anonymous
map-marker Boiling Springs, South Carolina

Money owed to me

On Feb. 17th you debited my account for 45.98. I did not authorize this debit nor did I use it. Would you please credit this back into my account. This is the 3rd time I have asked for your help but hear nothing from you.
View full review
Anonymous
map-marker Saint Augustine, Florida

Ridiculous of cell phone not allowed at DOC ran prison

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My boyfriend was in a private GEO prison for over a year and he was successful in his rehabilitation. Yet, DOC rewards great inmates with a transfer to the most horrific DOC prisons. He never had an issue calling me and even placed one call at his new, pathetic camp. Well Securus had blocked my number saying it is a cellphone, yes, has been the whole time and is making me fax a bill with the company letter head, my address and billing details. Cell phone bills are nonexistent anymore with mobile banking and definitely can't get all the desired, ridiculous amount of information Secures wants. ConnectNetwork was easy to use and actually cared about the customers. To top it off, Secures will not allow a customer to scan in the insane amount of information they want. A customer has to go to a faxing service to fax the information and with a global pandemic, it is beyond ridiculous to not allow emails or scans. Great job on being even more of a nightmare to the prisoners and thier families. Its like going from Prime Rib to hamburger steak.
View full review

User's recommendation: Be use to the insanity, frustration and all over horrible customer service.

Kimberly G Amw
map-marker Charlotte, North Carolina

My number is blocked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I put 10 on my y'all let that computer put 50 no one will answer my phone calld
View full review
Loss:
$50

Preferred solution: Full refund

Devveni C

Overcharged

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Suppose to be 3.00 for a call n got charged 6.65 4 times. Tried calling customer service and is not correct number.
View full review
Loss:
$20
Cons:
  • No human customer service

Preferred solution: Price reduction

Moe Wyx

To find out a coupon code

LikeWant to open an unlimited call for a monthly fee. Unable to do this on my own don't know if it's because my daughter has an account with my telephone number or what, but I have a different email address.
View full review

User's recommendation: Good

ElsieBlas A

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Refund money to my debit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Securus Technologies - Refund money to my debit
Securus Technologies - Refund money to my debit - Image 2
I had put money in the wrong place I was trying to put money towards the commissary for an inmate pls I do apologize for the trouble inmates info Juan frausto #0515**** and confirmation #: 202008****142533**** Amount $30.00. Please credit back to my card. Your help and understanding is greatly appreciated god bless
View full review
Loss:
$30
Cons:
  • Cant reach a person bout refunds
  • Refund policy
  • No representatives i can reach

Preferred solution: Full refund

Alyson H Apk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refunds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I'm trying to connect with someone that will refund the missed visits that were missed from the facilities side of this. There are now at least 6 videos that the inmate did not connect and I need a refund for all of them.
View full review
Loss:
$36

Preferred solution: Full refund

Dana S Qfa

Can't receive calls. Contacting a live person is impossible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I push 1 on my phone but the calls arent accepted. He can call any other phone cept mine and im his mother. Ive called and called but never get a live agent which is crazy. Ive closed both my accounts due to this. My son has money to call anyone
View full review
Loss:
$45
Cons:
  • No live agent if u do manage to get one issues arent delt with

Preferred solution: Let the company propose a solution

User's recommendation: Terrible customer service. Faulty equipment. Never resolved any issues

Frances M Sif

Phone charges going up

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your company is ridiculous Ive never seen a company raise their charges to me it seems like every paycheck!!! You all are supposed to help us keep in touch with our loved ones not ripping us off and taking advantage of us!!!! Some of us cant afford a $4.24 phone call this is absurd
View full review
Cons:
  • Price increases almost every pay check

Preferred solution: Price reduction

User's recommendation: Don’t get use to hearing your loved ones voices cause they will make it impossible one day for u not to hear them them

Tabitha b Kfm
map-marker Houston, Texas

Because my account is in the negative and I don't know why.

My account should not be in the negative. Bc I have to put money on there for me to expect the calls
View full review
Loss:
$10

Preferred solution: Deliver product or service ordered

Rachel B Rcv

They a joke rip offf

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Taking money for calls I dont receive and tell me print a *** paper *** I aint got a printer or time for mailing that *** in to be reimbursed months later wtf
View full review
Loss:
$30
Pros:
  • Talking to loved one
Cons:
  • I get cheeted on time my minutes
  • Overcharging my bank account

Preferred solution: Full refund

User's recommendation: *** them

Rebecca W Pzv

My husbands phone account

I paid 50.00 off my debit card to put funds on husband's acc at wrightsville corrections mens unit in wrightsville arkansas and he has not received it but my acc balance is 0balance and I just opened the acc on 31but now it's dollar's wher did my money go if husband didntvrecieve it and I wasn't able to get one call from him.
View full review
Loss:
$50
Pros:
  • Put money in acc but now shows -0-balace
  • Have send many emails made several calls to secures no refund
  • Put money on acc but shows 0-
Cons:
  • False info to fund husband money on books never received

Preferred solution: Put the 50.00 I paid with debit card to Anthony Matlock 094299 wrightsville corrections mens unit in wrightsville arkansas

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Memphis, Tennessee

Refund immediately

Securus Technologies - Refund immediately
They never answer the phones and thats bad for business and I want my refund now but they steady hanging up or telling me to leave a message
View full review

User's recommendation: No recommendations

Shanquavia S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Money was tooling out my account

Securus Technologies - Money was tooling out my account
Money was withdrawn out of my account that I didnt use
View full review
Loss:
$8
Pros:
  • Talking to my husband
Cons:
  • None at all

Preferred solution: Full refund

  • 1
  • ...
  • 70
  • 71
  • 72
  • 73
  • 74
  • ...
  • 197