Securus Technologies
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlocked number
Preferred solution: Let the company propose a solution
Money owed to me
Ridiculous of cell phone not allowed at DOC ran prison
User's recommendation: Be use to the insanity, frustration and all over horrible customer service.
My number is blocked
Preferred solution: Full refund
Overcharged
- No human customer service
Preferred solution: Price reduction
To find out a coupon code
User's recommendation: Good
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRefund money to my debit
- Cant reach a person bout refunds
- Refund policy
- No representatives i can reach
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefunds
Preferred solution: Full refund
Can't receive calls. Contacting a live person is impossible
- No live agent if u do manage to get one issues arent delt with
Preferred solution: Let the company propose a solution
User's recommendation: Terrible customer service. Faulty equipment. Never resolved any issues
Phone charges going up
- Price increases almost every pay check
Preferred solution: Price reduction
User's recommendation: Don’t get use to hearing your loved ones voices cause they will make it impossible one day for u not to hear them them
Because my account is in the negative and I don't know why.
Preferred solution: Deliver product or service ordered
They a joke rip offf
- Talking to loved one
- I get cheeted on time my minutes
- Overcharging my bank account
Preferred solution: Full refund
User's recommendation: *** them
My husbands phone account
- Put money in acc but now shows -0-balace
- Have send many emails made several calls to secures no refund
- Put money on acc but shows 0-
- False info to fund husband money on books never received
Preferred solution: Put the 50.00 I paid with debit card to Anthony Matlock 094299 wrightsville corrections mens unit in wrightsville arkansas
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Memphis, TennesseeRefund immediately
User's recommendation: No recommendations
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMoney was tooling out my account
- Talking to my husband
- None at all
Preferred solution: Full refund
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