I set up an account with Securus so that I could speak with my sister who is currently incarcerated. I made an initial payment in the amount of $100. They immediately charge you $6.95 to make a payment. They actually CHARGE YOU TO GIVE THEM MONEY!! So I had a $93 balance to start with. My sister literally called me EXACTLY 4 times for a total of 20 minutes of talk time all together. When she tried to call for a Fifth time, They would not connect her. I called them and found out I only had $6.50 left on my balance!! So then I had to go through the automatic telephone system for 5 minutes just so they could connect me to a real person. I am not exaggerating when I tell you that I had to wait on hold for 52 minutes. And during that time they had me listen to a 15 second message that loops over and over and over and over again.... That means I had to listen to the same message over 200 TIMES!! Finally I heard ringing and someone picked up and said "Can I have the phone number associated with the..." And then nothing. I said "Hello"...."Hello". I then looked at my phone and it said call ended - 52 Minutes. I was furious!! So then I waited until later in the day and tried to call back. This time I waited on hold for 49 minutes and was then disconnected yet again! Can you believe this? So then I decided to go to their website. I logged on and went to the "Call Details" screen. This for some reason is blank. So basically their online services are useless. So I gave up for the day. The next day I called them again and was put on hold for an unbelievable 67 minutes until somebody finally answered. The woman started off with asking me for my name and number. I told her my name is Joseph *******. She said that was not the name listed for the account. I asked her what name WAS listed on the account then. She said she couldn't tell me for "security reasons". I racked my brain trying to convince her that the account was indeed mine. Telling her my pin number didn't help either. Eventually I said "Are you sure the name on the account isn't Joseph *******. She said "No it's Not". Well then after a couple more minutes of this I finally said "MY Name is Joe ******* and this is my account". She then said "Oh okay...You didn't say Joe....You said Joseph". As you can imagine, I was flabbergasted. What person in their right mind could not understand that Joe and Joseph are the same person? So moving on I proceeded to tell her that I made a $100 deposit and was only able to talk for 20 minutes. She then informed me that there is a $2.75 Connection Fee Per call! Well that was news to me because before I set up the account I went to the menu option that told me their rates. The rates that were explained to me were $8.50 for 15 minutes of talk time. Any normal person would assume that means it's about $0.55 Per Minute. She said it's $0.36 Per minute with a $2.75 Connection Fee. Again....They did not explain that when I set up the account. So basically if we only talked for 10 seconds, I would be charged over $3. So then I asked her even with that connection charge, How is it that I could have used $90 with only 4 phone calls at 5 minutes a piece. She didn't answer me, So I said "Hello?"....."Hello?". Yep....You guessed it. SHE HUNG UP ON ME!!! So just to sum it all up, Over the course of 2 days I spent 4 Hours waiting and $100 to talk to my sister for just 20 minutes. To top it all off I found out that you must have a minimum of 11 Minutes($6.72) of talk time left on your balance to receive any calls at all. Since I only have $6.50 left, I can't even use that. Unless I add 22 Cents to my account which would cost me another $6.95 fee to add. Is this crazy or what? I'm surprised this company is still in business with the way they operate. They are blatantly ripping people off. When you try to call them they put you on hold for so long hoping that you will hang up. So here it is: Trying To Get Answers = 2-3 Days Time Waiting On Hold = 4 Hours Total Money Spent = $100 Services Received = Slim To None I recommend you stay as far away from this company as possible. By the way, I remember a time when some little thing called the Better Business Bureau would go around and keep these companies in check and prevent them from fleecing the American consumer like this. Companies in this country(And Others) only care about one thing. Getting as much money as possible from people any way they can regardless of the consumers concerns or enjoyment from the products they provide. President Bush #2 pushed through the removal of more government regulations than any other president before him. It happens every time a republican comes into office. We need those regulations to help police these Corporations from ruining our economy, infrastructure, Ecosystem(BP), Consumer faith and many other aspects of commerce in our country. Can anybody tell me why a corporation has any right to "Get In Bed" with our Government ran penal system in the first place? I'm sorry for my (Slightly Off Topic)rant. I just had to vent a little. If you have read all of this review, Thank You for your time. PISSED OFF Consumer From Ohio.