Myling R

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Verified Reviewer

Securus made two charges on my credit card for calls that were never completed

Yesterday I tried to attempt to make payment by credit card to receive phone calls that were never processed I never got the phone call to go through securus system hung up on me I would like my money back please
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Loss:
$13
Pros:
  • Pricing is good
Cons:
  • Not receiving calls

Preferred solution: Full refund

Andrea Uan

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Verified Reviewer
| map-marker Louisville, Kentucky

Restricted number

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Securus Technologies - Restricted number
My number got restricted because this account was in Sombody else name before I got this number
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Pros:
  • Being able to talk to inmates
Cons:
  • Customer service
Shannon W Yan

Neemd t.o re do my picture

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Securus Technologies - Neemd t.o re do my picture
Updated by user Sep 23, 2020

I am still waiting for someone.

Original review Sep 23, 2020
I need help redoing my picture for a video visit I was denied I need it unblocked soni can take another picture
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Preferred solution: Let the company propose a solution

User's recommendation: Help

Jeffrey F Xmh

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Verified Reviewer

Wanting my payment canceled with card number ending with 8515

Also blocked numbers to recieve calls inmates calls permanently 2 numbers of mine from Alachua county jail or any inmate facilities (352) 872-**** (352) 451-**** Never allow it to be approved My card was unauthorized used ending 8515
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Loss:
$13
Pros:
  • Rip off
Cons:
  • Poor quality

Preferred solution: Full refund

George D Xqq

Cutoff calls to inmates

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if I pause my conversation for a moment , you cut me off!!! screw thee. Full refund for all cutoff calls to incarcerated HUMAN BEINGS
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Cons:
  • Monopoly has no competition

Preferred solution: Full refund

Kyran Ogq

I paid 20.00 to put on inmate 2003**** phone usage and it has not posted not

I paid $20.00 for inmate 2003**** phone debit account and he is unable to call. I need help to see where the money is please.
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Loss:
$20

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Inverness, Florida

Aweful company

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So upset Ive been waiting 1 1/2 days for a reply from this company. Received a call from my son..

to receive had to give info to receive call set it up as a one time pay... all set to get my call and its not there! Because it came through as a spam call I look at my bank acc and $8.89 was taken. Called company ( only ones that cover the area) set up account..

the only time you get to speak to a live person. I was assured it would be wiped out with the new transaction. It wasnt. Sent 2 emails ..wait d on hold for 1 1/2 hrs with the original message the wait time is in excess of 25 minutes - heard that a few times more saying the same thing.

Customer service is just a loop! On the next call I tried opting for a call back.. during writing this I actually got it.. however in explaining She hung up on me!

Perfect!

Ive never experienced a company as inept as this one!! It is impossible to talk to a person!

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User's recommendation: Use a credit card for fraud protection

Colleen B Pno

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Verified Reviewer

My feedback

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FacepalmI cannot for the life of me get thru 2 a real live living human being on "securus customer support line" Its automated & the problem I'm having has absolutely no option to dial. I have my loved ones locked away in multiple different prisons. why can I not communicate with them.... isnt that their/our god given right?? I need my account fixed pronto!
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Loss:
$6
Pros:
  • I get to talk and see when works
Cons:
  • Company is the con

Preferred solution: Deliver product or service ordered

User's recommendation: Securus runs inmate contact ability so pucker up n kiss that ***

Dawn W Ylo
map-marker San Jose, California

Visit

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My son was supposed to have a visit today at 5:50 he is in jail in brazil indiana clay county and they moved him blocks so it shows he doesn't have a visit now and it's not right the last 3 visit we had the phone at the jail were messed up now it's Christmas Eve and he don't get his visit because he got moved to another block I want my visit for today at the jail my son's name is Ryan ross this isn't right
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Makyra W

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Verified Reviewer

Calls cut off after 2mins

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Calls are being cut off after 2 mins When I have funds on my account
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Loss:
$6
Pros:
  • Talking to husband
Cons:
  • Dropped calls and rude customer service reps

Preferred solution: Full refund

Christelle W Wzj

You can get nothing but a recording

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the app keep telling me that the card I'm trying to use is an invalid card which is the cloud I've been using for months
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Preferred solution: Let the company propose a solution

User's recommendation: this place is crap but it's the only thing you have

Shayessence J

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Verified Reviewer

Account status is blocked

I have $8.00 of available funds and it say my account is blocked.
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Loss:
$8

Preferred solution: Let the company propose a solution

Kate G Euj

Concerned About a inmate calling

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Yes I'm suppose to get .20 a minute and it's charging me the whole amount for the jail call, I need the .20 a minute. How do I get that
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Loss:
$110
Cons:
  • Not able to resolve issue

Preferred solution: Let the company propose a solution

User's recommendation: Make calls affordable like you use to

Mylei Nsh
map-marker Phoenix, Arizona

Change of phone number

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Resolved but customer service price and the system suck fat balls
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User's recommendation: Not so good

Anonymous
map-marker Pennington, Alabama

I blocked the jail number by mistake

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My problem was resolved. However I wrote a previous ticket about someone else logging into my account and adding their number after I repeatedly removed it and changed my password and pin. I would like to be reimbursed for calls made to that number from my account. The number is 470 755 ****
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