Securus Technologies
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurus made two charges on my credit card for calls that were never completed
- Pricing is good
- Not receiving calls
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Louisville, KentuckyRestricted number
- Being able to talk to inmates
- Customer service
Neemd t.o re do my picture
I am still waiting for someone.
Preferred solution: Let the company propose a solution
User's recommendation: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWanting my payment canceled with card number ending with 8515
- Rip off
- Poor quality
Preferred solution: Full refund
Cutoff calls to inmates
- Monopoly has no competition
Preferred solution: Full refund
I paid 20.00 to put on inmate 2003**** phone usage and it has not posted not
Preferred solution: Deliver product or service ordered
Aweful company
So upset Ive been waiting 1 1/2 days for a reply from this company. Received a call from my son..
to receive had to give info to receive call set it up as a one time pay... all set to get my call and its not there! Because it came through as a spam call I look at my bank acc and $8.89 was taken. Called company ( only ones that cover the area) set up account..
the only time you get to speak to a live person. I was assured it would be wiped out with the new transaction. It wasnt. Sent 2 emails ..wait d on hold for 1 1/2 hrs with the original message the wait time is in excess of 25 minutes - heard that a few times more saying the same thing.
Customer service is just a loop! On the next call I tried opting for a call back.. during writing this I actually got it.. however in explaining She hung up on me!
Perfect!
Ive never experienced a company as inept as this one!! It is impossible to talk to a person!
User's recommendation: Use a credit card for fraud protection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy feedback
- I get to talk and see when works
- Company is the con
Preferred solution: Deliver product or service ordered
User's recommendation: Securus runs inmate contact ability so pucker up n kiss that ***
Visit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalls cut off after 2mins
- Talking to husband
- Dropped calls and rude customer service reps
Preferred solution: Full refund
You can get nothing but a recording
Preferred solution: Let the company propose a solution
User's recommendation: this place is crap but it's the only thing you have
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount status is blocked
Preferred solution: Let the company propose a solution
Concerned About a inmate calling
- Not able to resolve issue
Preferred solution: Let the company propose a solution
User's recommendation: Make calls affordable like you use to
Change of phone number
User's recommendation: Not so good
I blocked the jail number by mistake
- Prev
- 1
- ...
- 72
- 73
- 74
- 75
- 76
- ...
- 197
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.