RR R

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Verified Reviewer

DISGUSTING COMPANY

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securus technologies are THE MOST DISGUSTING COMPANIES EVER! THEY TAUNTED, BULLIED AND LIED TO MY DAUGHTER. THEY WOULDN'T HELP HER FOR 2 DAYS AND SAID SHE SHOULD STOP BECAUSE SHE WAS NOT GOING TO EVER SPEAK TO HER FATHER AGAIN THEN BLOCKED HER NUMBER AND REFUSED REFUND. MY DAUGHTER DAUGHTER TRIED TO KILL HERSELF BECAUSE OF THESE LOWLIFES EMPLOYED FOR THESE *** COMPANIES! MY DAUGHTER LAYS IN A FRAGILE STATE WHILE THEY ARE ENJOYING THE HOLIDAY User's recommendation: STAY AWAY AND FIND ANOTHER COMPANY.
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Loss:
$27

Preferred solution: My daughter apologized to

User's recommendation: DO NOT TRUST THEM

Anonymous

Added money to wrong account

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I'm still on hold from 330 this afternoon it is 9:28 still on hold I added. Money to wrong thing 5$ was supposed to go to text email stamps 945 no one answered
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Pros:
  • On line
Cons:
  • Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: pick up the phone

Patricia J Thb

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Verified Reviewer

I want to know why i cant use a discover card

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It will not give the option to use a discovery card &;;;;; of course you can't talk to anyone these days its all computers. My bank card was stolen now I have to wait 10 days for a new 1. I have no $ on my jpay so I'd like to use my discover card.
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Pros:
  • Dont let you use a card besides mastercard or visa

Preferred solution: To use my discover card to add $ for calls

Anonymous
map-marker Boiling Springs, South Carolina

I have not gotten an answer yet

I opened an account and never did I put in an amount but for some reason they have charged my card with over 45.00 and I was only going to put 10.00 on it. That will cause my account to go into overdraft!!!
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Rosemarie W Yrn

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Verified Reviewer

Problems with the website

I cannot buy stamps to send messages because every time I put my new card and number in there it's telling me that my expiration date is not valid.
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Preferred solution: Buying stamps with new card

Lora G Hqi

Put monry on my son accounti h

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I have no problems with your services i just put money on my sons account has the money been taken off my debit card
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Loss:
$40
Brooklyn G Woe

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Verified Buyer

Unknown credit card payment

Securus Technologies - Unknown credit card payment
Securus Technologies - Unknown credit card payment - Image 2
I was told I was accepting free calls but was being charged anyways.
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Loss:
$165
Pros:
  • No pros at this moment
Cons:
  • Cannot find a way to resolve problem of refund on their site
  • Not able to resolve issue

Preferred solution: Full refund

Deni Kff
map-marker Chippewa Falls, Wisconsin

Billing and account problem

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Have had video calls dropped due to server errors on Christmas and as Well as phone calls charged 18.97 for a call that didn't even go through
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Donna J Bfa

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Verified Buyer
|

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Verified Reviewer

They stole my money!

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Securus Technologies - They stole my money!
I called several times to try and find out why I couldn't receive calls from my son from jail. After 3 calls they finally figured out it was because I had a government phone and could not receive calls on an Advance Connect account, so I told them on the 16th of June 2020 to close my account and put my money back on my card. She says, "Oh no problem, I'm doing it right now." Well, she closed my account alright and instead of returning my money she took every dime off of my card! NOW, I can't even talk to anyone since the accounts been closed! DO NOT USE THIS POS COMPANY, THEY ARE THIEVES!!!!! Calling the BBB now!
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Loss:
$23
Pros:
  • Could speak to your loved one
Cons:
  • Steal your money and put false charges on your account

Preferred solution: Full refund

User's recommendation: Never use this company, they are thieves, period. They stole $23 from me.

Shanita L

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Verified Reviewer

I need a refund

I had a visit on December 24, the inmate never log onto the visit!
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Loss:
$10

Preferred solution: Full refund

User's recommendation: Add credit

Anonymous
map-marker Dallas, Texas

Trying to bill the charges to my phone

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DontCalls disconnect 2 minutes into call and Im charged $16.23 a call every time Over $300 in less than 24 hrs
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User's recommendation: Waste of money company takes advantage of a poor situation

Milli Rfg
map-marker Pueblo, Colorado

Billing me for a Bill that's not mine

SOMEONE ELSE WHO HAS A SECURUS ACCOUNT USED MY CREDIT CARD WITHOUT AUTHORIZATION TO SET VISITS UP AND I CAN NOT GET THRU TO THE FRAUD DEPARTMENT OF SECURUS.
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User's recommendation: FIND ANOTHER SERVICE

Anonymous
map-marker Chandler, Arizona

Help with a debit account

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I called many times could not get to talk to a person &;;;;;;;;;;;;;;;;;;;;;;;;;;;;; got disconnected , hung up on! I finally got to be able to put money on one of my sons account ... Crated one for my other son and found out that he cannot receive the money I set up for him on a debit card??? Needed to talk to someone about refunding my money or transfer to my other sons account!!please call me 928- i713-****. I would appreciate it!! I haven't had any issues with your company in the past ! I hope we can resolve this issue soon!!
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Patrice c Btj

Call won’t connect

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When husband calls and it ask me to press one it doesnt recognize me pressing one. Been an on going issue for months
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Preferred solution: Fix issue

Anonymous

Issues with automated service and charged for a wrong phone#

I was trying to put money on the account associated with my phone#. However, the automated service is extremely sensitive to sound and changed the phone number I was putting money on after I had set up payment. I don't know the number, so I can't figure out how to receive my deserved refund given this issue is entirely your fault.
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Loss:
$53
Cons:
  • Unreliable service
  • Extremely bad at doing refunds
  • Being charged yet no service

Preferred solution: Full refund

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