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Securus Technologies - Inmate Phone Service Review from Erie, Colorado

A couple weeks ago, I scheduled a visit with my brother and only had to wait for about 5 minutes and scheduling was quick and easy. I've been trying for the past two days to schedule another visit and I've been on hold for over 30 minutes before I have to hung up and call back later because I have other things I need to do. Is there something wrong with this right now? I can't schedule a visit online either.
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Review
#644274 Review #644274 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies - Inmate Phone Service Review from Miami, Florida

3.0
Details
So securus is completely down in Florida. I haven't received a call since the 28th which is not typical. He calls twice during the week and three times on the weekend. So not understanding why I attempted so many times to call the company they say call volume to high and hangs up. So I did the live chat and was given a cooperate answer...the lines are down and no time frame. Really? In two days you have no idea time frame? Than I asked to complain and was given a fax number and address you can't even speak to someone to file a complaint. He has been in a year now and my account ALWAYS has money!
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3 comments
Anonymous
#990455

same thing is happening in michigan! my boyfriend calls and i pay for the calls and it hangs up when it says "you may start your call" and they won't refund my money

Anonymous
#990458
@Anonymous

I know what you're saying it will cut us off saying three way calls and hang up when I swear not happening! 18 months to go!

Anonymous
#990469
@Anonymous

I have been doing this now a full year money always on the account and have followed all the rules.... I am appalled at all of this! Granted they did wrong and the judge did sentence them but I will be dammed if they don't advertise "keeping you in contact with your loved one"

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Review
#642907 Review #642907 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

I Cant even Log on (Not the First time) | Securus Technologies review from Fort Walton Beach, Florida

1.0
Details
One, I cant even log onto the darn account . and when I do finally log on , I cant get on my video chat . it sends me to an error page . and this is not the first time that this has happened . ive called so many times and I just keep getting "call back in 30 mins" over and over again . I can never get to my videochat, and when I miss them I NEVER get my money back . im starting to get very pissed off with this site . its always slow . and its not my computer because its a mac book . super fast, and up to date . they really need to SHUT THIS THING DOWN !
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Review
#642466 Review #642466 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Bad quality
Loss
$25
Preferred solution
Let the company propose a solution
In order to to avoid the online service charge ($7...that's 2 phone calls easy!), I mailed them a check for $75. Sent it well before I ran out of time already on the account. They say allow 10 business days for processing. After about 5, they cashed the check, but...
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Review
#642350 Review #642350 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Reason of review
Problems with payment

Securus Technologies Inmate Phone Service Review

1.0
Details
This system is total ***! You can't even talk to a live person! You're nothing more than a scam to get money just for a jail visit. *** you and *** your service! You should be ashamed of yourselves for taking advantage of an inmates family! Again *** all of you!
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Review
#641761 Review #641761 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Punishing families and people that care | Securus Technologies review from San Francisco, California

Correctional facilities using this type of service punishes families and people that care about inmates. In most cases these people are already heavily burdened by this acquaintance being incarcerated, often financially. In most cases they are innocent of crimes themselves. Why would the government institute a process that further punishes mothers, sisters, brothers, and children of persons in jail. Charges of phone calls because of this policy are extreme, and more often than not are levied on persons already existing in poverty. This Securus company profits off the suffering of others. I must also think that government officials have to be accepting bribes to institute and support such a system. The cost of supporting 24hr, unlimited phone connectivity, even including 100% call monitoring capability is so minimal now, it would not even equal the cost of providing a single meal per month per inmate. This is a fraud and an injustice 60 Minutes program should cover. Government officials responsible should be going to jail over this.
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Review
#641332 Review #641332 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Tried to pay a bill online for a call my wife accepted from a guy in jail | Securus Technologies review from San Francisco, California

Bill of $8.25 for two calls totally 10 min. Ridiculous in itself unless it was being done 30 years ago, likely even then. On top of that they will charge an additional $7.95 fee if you try to pay online rather than mail in a check. Certainly a fraudulent charge. Also, I would think by far most people will prefer to mail a check, rather than pay $7.95. The cost to this company of delayed payment, as well as the vastly greater manpower to process physical checks far outweighs any percentage the credit card company may require. Not only is this company fraudulent, but it is run by idiots that don't know how to balance figures.
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Review
#641312 Review #641312 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Pricing issue

Securus Technologies - Inmate Phone Service Review from Buford, Georgia

1.3
Details
Worst company ever, i cant believe that this is being allowed to happen. i know noone told your loved one to go to jail, but what is the point of punishing them while they are being punished. The fees are outrageous 9.95 per debit no matter if you are adding 1cent or a 100 dollars. then fifteen min calls are 2.80 per call if you get disconnected oh well, 2.80 wether you use the full amount or not. And if it is disconnected and you cant hear no refunds to cell phones because they are not responsible for your cell phone reception, i could hear him, he just couldnt hear me, terrible customer service! I cant wait for this experience to be over.
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Review
#640908 Review #640908 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Pricing issue

Securus Technologies Inmate Phone Service Review

I keep trying to accept call and automated system just keeps talking even though I'm hitting "1" . Then it says person hung up. Called securus on hold 45 minutes never answered. Went through live chat and no help what so ever.. They just take your money.
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Review
#637956 Review #637956 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies Account Review

They changed my account to prepaid from direct bill because they are saying my invoice was returned to them but I received it.....they won't change me back to direct bill and the customer service rep just talks over me on the one
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Review
#630504 Review #630504 is a subjective opinion of poster.
Product
Securus Technologies Account