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Unable to speak to someone about an account problem. There solution to customer service questions is to end the call or even the chat. Absolutely the worst customer service experience I have experienced. No possibility of speaking to a live person, and if you do...
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11 comments
Anonymous
#1534953

I have no account with this company, no inmate I wish to call or receive or make calls to, however, I have received no less than 8 calls today from Securus. After the first call I blocked the number from my phone but, though the phone does not ring when they call, all calls have gone to my voice mail and are now clogging that.

I have called, written emails and tried their chatline, they say they will remove my number but having said that they increase the number of calls.

It seems that once they have a phone number that "picks up", even if it goes to a voice mail, they pass that number to inmates to use. Happily my phone service provider has been able to block that number from my voice mail too.

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Review
#427629 Review #427629 is a subjective opinion of poster.
Product
Securus Technologies Account
When on a CELL phone EVERCOM/SECURUS phone system .when my wife talks to her son in last 14 months , only when they say certain names or words the phone will say no 3rd party calls ,first of all she doesn't know how to do that. her phone hasn't had dropped calls in 2...
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2 comments
Anonymous
#1633800

I am 70 years old. Every time I try to put money on my telephone account they reject my card.

and I cannot get a live person to deal with the problem. This is awful. The customer service does not exist.

The card is good . This company should be banned from serving the prisons

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Review
#426498 Review #426498 is a subjective opinion of poster.
Loss
$15
Tags
  • out date phone service
I called because I was being disconnected due to Third party calls and there was none. Note this takes all of the money on the phone card. Also a recording came on and stated there was no more min left and if I wanted to continue talking I had to pay 14.99! I called...
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4 comments
mbee
#751002

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

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Review
#419553 Review #419553 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Loss
$30
Tags
  • hard time
You cannot get a live body on the phone. Two nights in a row I was on hold for nearly an hour before giving up. I tried the online chat and got an agent on the PC after waiting more than half an hour. She kept telling me I would have to call the 800 number and speak...
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3 comments
mbee
#751006

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

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Review
#414504 Review #414504 is a subjective opinion of poster.
Product
Securus Technologies Account
Loss
$30
Tags
  • inmate
this has happened too much! I get a call from prison, and after the operator talks for 3-4 minutes and says .."you may press any key to begin speaking.." I press any key, and the operator talks even more, ( I am saying "hello" at this point, but I am...
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1 comment
mbee
#751007

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

Review
#409495 Review #409495 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$10
Tags
  • refund due
I was on the phone with my boyfriend and it dropped my call 3 times in a row. My boyfriend would keep calling back and it would keep cutting us off. After the 3rd time, he said that he would call some other time so I wouldn't lose anymore money. Then the next night, he...
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4 comments
mbee
#751008

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

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Review
#408432 Review #408432 is a subjective opinion of poster.
Loss
$25
I use my credit card to be able to get phone calls from someone in jail.I had Togo. Through Securus correctional billing services. Pierce v ed my bank statement today and went over them. Secures has over charge me. On several occassion they charge my credit card twice...
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2 comments
mbee
#751010

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

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Review
#403964 Review #403964 is a subjective opinion of poster.
Loss
$120
My husband went to ohio to visit a cousin and wound up in jail on a big charge I live in Alabama with our 5 kids I got the call he was going to jail and from that minute on was a scarec nervouse wreck as well as him in our emotional state I didng relize I let him use...
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2 comments
mbee
#751012

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@gmail.com.

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Review
#351268 Review #351268 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$400
Securus LLC, based out of Central NJ, claims to be a Final Expense Brokerage. While they may appear to look like one on the surface, they are just Multi-Level Marketers who will take your hard earned money, for so called "platinum leads". As well as 10 to 15% of your...
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44 comments
toldknow
#977569

The posters comments are completely misleading.

I have the privilege to work with Securus and I can attest to the fact that they provide the most comprehensive tools for success. Unfortunately for some there is still an accountability for each individuals performance.

It truly is wonderful to be part of something that is bigger than yourself!

Helping seniors and their families allows for a feeling of accomplishment at the end of the day that is unparalleled.

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Review
#295658 Review #295658 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies in Chantilly, Virginia - Securis correctional billing telephone service charges me for lost calls

My husband is in a florida correction facilitie. Securis correctional billing telephone service is. The only service that can be used for phone calls from my husband. There telephone computer system is suck. There are rules i have to follow. Like no 3rd party call,caller id,ect. I have a plain jane phone as required. But there computer system still hangs up our calls for 3rd party calls. I don't have this service. If the call last more than 2 minutes. I have to get a form off line to dispute and wait up to 30 days. Robbery,manopoly.No choice. Almost everyday! BULL.....
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Review
#280684 Review #280684 is a subjective opinion of poster.
Service
Securus Technologies Phone Service