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1.9

I used my debit card to fund a phone and visit account for 2 weeks. All of a sudden one day, my payments won't go through.

Their "customer service" said I couldn't use the card everyday or it was considered "fraudulent activity". Problem is, in order to schedule a visit... they are scheduled one at a time and 24 hours in advance. If I want to visit everyday remotely (which we are allowed), I have to use my card daily.

So now, I cant talk or visit my husband until the "ban" is lifted on my card. Customer service was a joke! I think it's bogus info because a friend of mine is also experiencing the same issue after using her card for months now... If there is a website issue, they need to be more transparent and someone should be able to investigate and lift this ban.

Why punish the family for website errors?

They said to just stop trying to use my card for 24-48 hours. Well it's been that long and still cannot use my card.

Reason of review: Problems with payment.

Preferred solution: Deliver product or service ordered.

Securus Technologies Cons: Customer service, Severe website issues consistently, Payment problems due to website.

Location: 14651 Dallas Pkwy Suite 600, Dallas, TX 75254, USA

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Guest

Securus keeps declining my card when i have money on my card Iโ€™m frustrated and donโ€™t know what to do! They blocked my account as well i donโ€™t know what else to do can someone please help me! Iโ€™ve reached out to customer service and got NO HELP or live representative this is so frustrating ng

Guest

Same here. EXACTLY and I have used the same card for years!!!

Guest

What it ever resolved

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