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I had to set up an account in order to talk to my husband, well I wasn't giving enough time to add funds to my account before I was blocked. I tried calling customer service and believe it or not, I was on hold for 3 hours.

I was told they CAN'T unblock my account because I was using my brother's debit card (to which i had permission) and was told it looks fraudulent so they blocked me. I think the calls should cost less, because even though I have a 270 number it's still costing me almost $4.00 for a 15 min phone call.

Completely unfair. They need to make all calls same price regardless


Review about: Securus Technologies Account.

Reason of review: Problems with payment.

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Same thing happened to me but my bank account is in my own name even! They said I can't use it everyday...


You're lucky on price! my calls cost 8.75 for 15 mins!


Same thing happened to me,unfair. I am completely clueless to how im -$43.55 ....

Said a card was used and was flagged as fraud. Whwt the heck?!

None of my cards ended in the last 4 digits they gave me.. And only I have the acc info...securus sucks.

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