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From the time I set my account up, I received one call from my loved one, and when we talked he informed me he kept getting a busy signal, then the phone finally went through, we talked for 15 mins, and from there I never heard no more from him the rest of the day or night, it was then I received a email on Jpay and he stated he tried calling me three times, which my phone never rung, nor was it registered on my caller ID that I missed a call from my husband, it was when I logged into my account that a call was attempted from my love one...smh securus please fix this issue....its already hard enough I can't physically see him, now this issue with the phone... I need a break and I'm sure others feel the same....please please fix this issue...
Product or Service Mentioned: Securus Technologies Inmate Phone Service.
Preferred solution: Let the company propose a solution.
Securus Technologies Cons: Calls want come through properly.