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The telephone service is extremely expensive. Not to mention that I cannot fund the account with a credit card, Securus said the facility will not allow it therefore, I have to send it through western union or money gram. Another $10 fee just to fund the account. I got...
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#1155558
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Securus Technologies - NEED TO TALK TO A HUMAN

Your LADY VOICE PROMTER is ANNOYING as ***! WHY CAN'T I EVER GET A HUMAN ON THE PHONE! SUCH BS!
#1154517
My issuses stem from november when securus started doing service at Yavapai jail. I had one complete securus video chat from hom completed properly aftwr mabe 30 attemtps. Of coarse i kept trying -knowing my inmate needed service. But yes. Horrible to get in touch with...
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#1149343
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Securus Technologies - My son called me and we were diconnected

Within a few minutes we were disconnected this has happened 2 times is there any way you can put the money back on his account or reinburse me on my debit card
1.1
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#1149181
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Securus Technologies - Visits

Had a video visit set up, went to the visit WAITED TO BE CONNECTED ONLY TO SIT THERE FOR 30 MIN WITH NO VISIT. WHY BECAUSE SECURUS MACHINES IN THE POD ARE MESSED UP. FIX THE *** SECURUS.According to some this happens all the time. For the people not doing time this is ridiculous.
#1137223
I as I have to be kind of low-key and doing this review considering buddy work for the United States government. But considering that I spent about 2 to 3 hours on here doing little sting you would call it operation because I've been hearing of the scam, frauds, false...
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Anonymous
Anonymous

Stole my money and got no phone calls

1.0
#1130784
I'm soooo!!!! dishearten& dissatisfied with this phone service we've put so much money on my brother's account just to see someone take the money we have put over $100.00 into his account we have the receipts tried making complaints securus refer you to Wayne County...
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Anonymous
Sylvis

Securus is a rip off company. They suck out all your money and cheat. The calls are for prision inmates. They take advantage of us. Their prices are way to high and they rip p...

#1126469
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Securus Technologies - Money charged for video visits were never refended

I had 3 video visits scheduled to take place 3 were cancelled by facility and i never got refunded my money taken by securus from my bank account i tried contacting securus via email and they never responded?
1.7
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#1120398
I tried to set up Securus over 25 Times in 24 hours and no matter what you put it keeps directing you through a never ending loop of typing your personal information in and never gives you a human on chat or by phone. Endless torment, and time consuming day. Finally I...
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1.0
#1118535
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Securus Technologies - RIP OFF

My son was released from jail which they knew because they had cancelled the visitations and 5 days after he was released they still took money out of my account. When I called them they would not refund my money back. The customer service this was horrible. The quality of the visits were horrible. They froze up often.
1.0
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1114301