New Reviewer

Need a refund

I had scheduled two visits with my husband Kerry Whitley & couldn't attend due to being incarcerated myself and I'm trying to get those refunded to my account so I can schedule two more
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ID
#3755523 Review #3755523 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$13
Preferred solution
Full refund
New Reviewer

I need a reason why you charged my dept card without permission

I have two charges on the same day for $12.51 to my debit card and I have no idea why I never gave permission for this and I cant talk to anyone to find out

User's recommendation: I don’t know if there is a recommendation because you’re kind of stuck if you’ve got a love one in jail but they sure are ripe in my checking account.

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ID
#3740815 Review #3740815 is a subjective opinion of poster.
Location
Winchester, Kentucky
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Overcharged

Securus Technologies - Overcharged
I am getting charged double for a video call and I can't get in touch with anyone not a live person at all.
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ID
#3740487 Review #3740487 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund
New Reviewer

Necesito ayuda con el código asociado a mi telefono

Olvide los cuatro números asociado a mi cuenta por favor ayúdeme se lo agradeceré gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias gracias ayuda ayuda ayuda ayuda ayuda gracias gracias gracias gracias gracias gracias ayudapara recuperar

User's recommendation: Ayuda más directa.

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ID
#3737535 Review #3737535 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Ayuda para recuperar los 4 números de seguridad asociado a mi telefono
New Reviewer

My grandson put money on my sons acc n didn't hav permission I need to talk to someone at securus

My 9 yr old grandson took my card n put money on my sons account at grimes prison n he was not suppose to do that so I was needing to talk to someone on a refund plz
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ID
#3735170 Review #3735170 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Cons
  • Lack of personal customer service
  • Cannot even reach anyone to talk to
Loss
$40
Preferred solution
Full refund
New Reviewer

Declining my debit card

And I was able to use my debit card after it declined it with you guys and it worked just fine so theres no reason it should be being declined
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ID
#3733661 Review #3733661 is a subjective opinion of poster.
Location
Flemington, Missouri
Preferred solution
My debit card to stop being declined when it allowed me to get cash from ATM after it was declined by you
New Reviewer

Video visit

I am unable to add money or set up a video visit From the app and it is not giving me any directions on what to do when I put in his name it says unable to find contact
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ID
#3727809 Review #3727809 is a subjective opinion of poster.
Preferred solution
I would like instructions and help to set up a video visit

The customer service sucks

I wanted a very long time and I got a call back and it got disconnected and they didnt return my call agian so my issue still is not solved

User's recommendation: Don’t do it…..

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ID
#3724099 Review #3724099 is a subjective opinion of poster.
Location
Beaverton, Oregon
New Reviewer

Can't talk to customer service

I accidentally put money on an account and I it didn't go threw the first time so I did it again and it took the money off both times
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ID
#3723101 Review #3723101 is a subjective opinion of poster.
Pros
  • Able to add money
Cons
  • Can not talk to customer representative on the phone ever
Loss
$75

Adding money tablet

I cannot find the setting on the app, I want to reset my password & it send me a password to use so I may reset but Im so dumb I cannot find the setting on the app of Securus.
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ID
#3720661 Review #3720661 is a subjective opinion of poster.
Location
Dallas, Texas

Put money on a debit account

Can't talk to a human being. Son starving in prison can't send money cause auto mated service ***

User's recommendation: Sucks.

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ID
#3719110 Review #3719110 is a subjective opinion of poster.
Location
Redmond, Washington
Loss
$25
Preferred solution
Hooked up
New Reviewer

Refund

Securus Technologies - Refund
Securus Technologies - Refund
I am calling to request a refund. Because for some reason the inmate never recieved the money i put on his debit calling account.

User's recommendation: Spend money wisely.

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ID
#3714855 Review #3714855 is a subjective opinion of poster.
Cons
  • No live agent if u do manage to get one issues arent delt with
  • Calls never connect
  • Hard to get customer service
Loss
$25
Preferred solution
Full refund
New Reviewer

Closing video visit app and stop payment withdrawal

I closed my Securus account five days ago and they withdrew funds from my bank anyway. When I checked the web it says I cannot cancel the video visit account. I strongly disagree. I would like a refund and stop future funding to Securus Aventi accounts unless my inmate has no other provider.

User's recommendation: Be aware of the small inconsistent rules of product providers.

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ID
#3713498 Review #3713498 is a subjective opinion of poster.
Pros
  • Contact loved one
  • Can contact loved one
Cons
  • Charges against account after closing account
Loss
$30
Preferred solution
Full refund
New Reviewer

Account

I need to speak to a representative. The automated system isn't able to handle my issue. How do you speak to a representative
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ID
#3708471 Review #3708471 is a subjective opinion of poster.
Location
Manhattan, Kansas
Preferred solution
Deliver product or service ordered

Need e mail with my pin for my visit need to know how to get money back I put on an inmate account for phone callztoday

Need to know how to get money back I put on an inmates account. Also how to unblock jail number to receive calls. Any help is greatly appreciated. Thank you. Need a good number to talk to a live human.
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ID
#3705016 Review #3705016 is a subjective opinion of poster.
Location
Topeka, Kansas