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With all the technology in the world for $6 a call you can't make it a clear quality call. I have tried different and new phones, ipads, internet servers,etc and your phone call NEVER work! Its fathers day my kids waited all day to see their Dad. I bought a new device...
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Anonymous
Barb

Anonymous......you are an ***.

Anonymous
Anonymous

Inmates ?Those kids will be DOING time with their Dad if you don't change something .

1.4
I liked
  • Scheduling an onsite visit
I didn't like
  • Video visits
#1062967
According to Securus website, the funds on the inmate debit account becomes the property of that inmate. Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
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#1054888
I have a securus account and suddenly 2 months ago, the local cost of a phone call doubled - on 4/3/2017 it was $1.83 then on 4/10/2017 it was $3.53. No notification, explanation, etc. When I called customer sertvice it's just a series of recordings. I asked for live...
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2.4
I didn't like
  • Billing practices
  • Extremely bad customer service
  • Not able to resolve issue
#1053845

Securus Technologies - Poor quality calls

Securus Technologies
#1090008
I pay a lot of money only to hear half words or no sound at all garbled calls costing a lot of money!
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Securus Technologies - Bull ***

Securus Technologies
#1081875
1.1
Details
Ive been trying to set one up says no good password so i try to reset it then it says my email is no goodthen i try to create one but it says that email is already in the sy s tem which is it no good email or what
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Securus Technologies - *** is what I call it

Securus Technologies
#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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Securus Technologies - Gave my pass code to another person

Securus Technologies
#1064165
I give them a 1* rating today's day forever
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I set up an account to have video visitation. Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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1. This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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1.0
#1028485
The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail does not make them a bad person. But this company cares Nothing about them and it shows.I will be glad when my husband is done with his 45 days.I...
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1.0
#1026427
Securus is one of the worst companies I have ever had the displeasure of dealing with. Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
I liked
  • Idea of video visits
I didn't like
  • Rudeness
  • Have proof and they still wont help
  • Inegrity
#1023311
This company uses predatory practices to prey on the family of people that are incarcerated. The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous
Anonymous 1

Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
I didn't like
  • Customer service
#1016526
I called to add more money to my account because their calls are absolutely expensive. The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and...
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1.0
#1009771
i spent alot of money every week for my boyfriend to call me 4 out 5 times he calls me (that go through) it says call is being terminated no 3rd party calls... i am NOT calling anyone else....i only want to talk to him....you guys need to resolve this issue cause this...
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Anonymous
Anonymous

The same thing happens to me and a one minute call will cost almost 4 dollars.

1.0
I didn't like
  • Endeing of calls before they even start
#1001347