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According to Securus website, the funds on the inmate debit account becomes the property of that inmate. Upon release the inmate will be able to retrieve said funds from Western Union. The payees that placed funds on the inmate account has no way to get a refund back....
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#1054888
I have a securus account and suddenly 2 months ago, the local cost of a phone call doubled - on 4/3/2017 it was $1.83 then on 4/10/2017 it was $3.53. No notification, explanation, etc. When I called customer sertvice it's just a series of recordings. I asked for live...
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2.4
I didn't like
  • Billing practices
  • Extremely bad customer service
  • Not able to resolve issue
#1053845
I set up an account to have video visitation. Scheduled a 40 minute visit for 3pm and paid for it. When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same...
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Securus Technologies - Gave my pass code to another person

Securus Technologies
#1064165
I give them a 1* rating today's day forever
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Securus Technologies - Fraud

Securus Technologies
#1063092
1.0
Details
My debit card was charged $13.16 and I didn't do it. I call and the money usuage was blocked but I can't get a refund. I don't know any inmates. This is credit card fraud.
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Securus Technologies - Make an account asap don't use debit card one time

Securus Technologies
#1060329
1.1
Details
I talked to my boyfriend on 6/12/17 using my debit card which had money on the card we talked twice that day when I went to check my online banking I noticed I was charged 4 additional times for the two calls made I called the toll free number which it direct me to a website and I don't see a form that associates with overcharging
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Securus Technologies - Very bad customer service

Securus Technologies
#1059128
1.0
Details
Very bad customer service!! I can get through to no one!! I tryed calling and calling but nothing
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1. This must be the only company in America that charges you money for prepaying for their services ($3 online and $4.95 for live operator). The charge applies for credit and debit card both. 2. $5.00 for a 10 min local call on a prepaid account. 3. $14.95 for a 20 min...
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1.0
#1028485
The Attorney General needs to go in and shut this company down.They are robbing people.Just because a person is in jail does not make them a bad person. But this company cares Nothing about them and it shows.I will be glad when my husband is done with his 45 days.I...
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1.0
#1026427
Securus is one of the worst companies I have ever had the displeasure of dealing with. Their customer service is horrible and their agents (Tangy, for one) are RUDE! And Tangy likes to argue with customers! Their hold times are long and they are NOT helpful at all, if...
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2.3
I liked
  • Idea of video visits
I didn't like
  • Willingness to help
  • Inegrity
  • Have proof and they still wont help
#1023311
This company uses predatory practices to prey on the family of people that are incarcerated. The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous
Anonymous 1

Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
I didn't like
  • Customer service
#1016526
I called to add more money to my account because their calls are absolutely expensive. The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and...
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1.0
#1009771
i spent alot of money every week for my boyfriend to call me 4 out 5 times he calls me (that go through) it says call is being terminated no 3rd party calls... i am NOT calling anyone else....i only want to talk to him....you guys need to resolve this issue cause this...
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Anonymous
Anonymous

The same thing happens to me and a one minute call will cost almost 4 dollars.

1.0
I didn't like
  • Endeing of calls before they even start
#1001347
After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
#999588