Show reviews that mention
phone money account calls service securus number customer service customer inmate
Filter review

Securus Technologies - High prices

1.0
Details
I only spoke to my son 2 minutes after I put in my credit card information and was charged almost $18 this is outrageous I do not feel that the phone call should have cost me that much money for 2 minutes from the Titus county jail in Texas

User's recommendation: Don't use this service if you can help from using it.

View full review
ID
#2089890 Review #2089890 is a subjective opinion of poster.

Securus Technologies - Call cuts off as i accept it

1.0
Details
I'm being charged almost $18 for 2 minutes for the phone call from the Titus county sheriff's office in Texas and you are not allowing me to speak with a human being to resolve these problems and your automatic system doesn't do anything for me

User's recommendation: At the rate that I'm getting help and the rights that I'm being charged I wouldn't recommend this company at all.

View full review
1 comment
Rosemary L
#1903593

same thing happened to me.

ID
#2089869 Review #2089869 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Only contact available
Loss
$18
Preferred solution
Price reduction

Securus Technologies - Question about my bank account

I want to know why are you people Charging me out of my bank account
View full review
ID
#2084467 Review #2084467 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - To get my number unblock

I can't get my number unblocking
View full review
ID
#2082673 Review #2082673 is a subjective opinion of poster.
Location
Columbus, Georgia
Service
Securus Technologies Phone Plan
Pros
  • Could speak to your loved one
Preferred solution
I want to be able to email my friend

Securus Technologies - Number is blocked

1.0
Details
My grandchildren hit 6 and now I can't receive my daughters calls
View full review
ID
#2078154 Review #2078154 is a subjective opinion of poster.

Securus Technologies - My phone call account had been blocked

Trying to add money to my account
View full review
ID
#2077188 Review #2077188 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Securus Technologies - I would like to retrieve video visits I have had on the system

I want to retrieve a video visit.
View full review
ID
#2068357 Review #2068357 is a subjective opinion of poster.
Location
Phoenix, Arizona

Securus Technologies - Emails

The inmate is not receiving my emails. Also our visits are not going through. This problem just started.
View full review
ID
#2065200 Review #2065200 is a subjective opinion of poster.
Loss
$13
Preferred solution
Deliver product or service ordered

Securus Technologies - I'm Getting Charge To Much For My Calls

Im getting charge 8 dollars per call when I should be getting charged 3 dollars per call
View full review
ID
#2063092 Review #2063092 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Could speak to your loved one
Cons
  • Cant reach a person bout refunds
Loss
$25
Preferred solution
Full refund

Securus Technologies - Unable To make a payment

Cannot make payment, or recieve calls. Have 10$ on account and still am not receiving calls
View full review
ID
#2062628 Review #2062628 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Securus Technologies - Thieves very unhappy with this company.no customer sevice

1.0
Details
No customer service. Need to talk to person to resolve

User's recommendation: Person to talk to. Not a machine.

View full review
1 comment
Rosemary L
#1903594

This company doesn't care how they impact their customers. They advertise as a non profit. I find that very hard to believe.

ID
#2061940 Review #2061940 is a subjective opinion of poster.
Pros
  • Concept good if they werent crooks
Cons
  • Extremely bad at doing refunds
Loss
$40
Preferred solution
Full refund

Securus Technologies - Billing me for a Bill that's not mine

1.0
Details
Want to talk to a person

User's recommendation: Be able to talk to a person not a machine.

View full review
ID
#2061908 Review #2061908 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Theyll take your money quick
Cons
  • Are thieves
Loss
$40
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - When will funds from money order post?W

1.0
Details
What telephone number can I call to speak to someone about the status of my money wire so that I can take an inmates call. I need to speak with a real person.
View full review
ID
#2060020 Review #2060020 is a subjective opinion of poster.
Location
Orlando, Florida

Securus Technologies - My account

1.0
Details

Update by user Jul 11

Absolutely dissatisfied for sure

Original review posted by user Jul 11

Always having problems with video Visitations A lot of money spent And Next to no visits I want a refund No more paying for this crap You give out codes only to be invalid nothing good to say about this other than times are hard and we shouldnt have to deal with *** service Really I rate all services crap
View full review
ID
#2048049 Review #2048049 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Children speaking to their father
Cons
  • Terrible service - no customer service
Loss
$50
Preferred solution
Full refund

Securus Technologies - Took to much money off my card

I callEd to add $25 minute card & they took $45 dollars also. In total they took $70
View full review
ID
#2046394 Review #2046394 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • No representatives i can reach
Loss
$45
Preferred solution
Full refund