Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Securus Technologies review in Madera, California: Most facilities use this company - so inmate's family has no choice.

1.0
Details
I cannot reach a person or find anything about rates on this site= All they have is a person saying how awesome it is to pay only 5 bucks for twenty minutes, yet I was charged 9 bucks for 9 minutes and 27 seconds. My God how these companies take advantage of inmates loved ones.
View full review
Review
#1711860 Review #1711860 is a subjective opinion of poster.

Securus Technologies review: No recommendation

1.0
Details
I get call from inmate and am told to press 1 Which then ends the call THESE CALLS ARE VERY IMPORTANT TO INMATE AND FAMILY. This problem continues. What is up with this lousy phone service. I am very disappointed. When I call there is no satisfaction.
View full review
Review
#1711583 Review #1711583 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Full refund

Securus Technologies review in Ventura, California: Website down

1.0
Details
I can’t even open the website it’s dumb! And the app doesn’t work. I’ve been waiting a whole week to be approved for video but I still got nothing
View full review
Review
#1711423 Review #1711423 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies review in Ventura, California: Website/App won’t work

1.0
Details
What’s going on? I can’t add money to my account to take calls? The website and the app say it’s not working!! This is silly, also I’ve been waiting a whole week to get approval for video and it’s still pending?stupid!!!! I’m so mad!
View full review
Review
#1711259 Review #1711259 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Securus Technologies review: Wasn't able to have my video visit

Inmate I tried to have a video visit with. could not log in on their side so I would like a refund to schedule a new visit
View full review
Review
#1711253 Review #1711253 is a subjective opinion of poster.

Securus Technologies review: Problems with the website

3.0
Details
I need to add money to my husband's account and the website and the app are telling me to try again later,what is wrong??
View full review
2 comments
Shruthi
#1779027

Okay good thought the jail blocked my number my husband tried to call me and calls wont go thru I tried to log in my securus account and it says server is down this is ridiculous

Anonymous
#1779015

I've been trying to get on there to schedule a video visitation for tomorrow and keeps saying the website is down

View more comments (1)
Review
#1711060 Review #1711060 is a subjective opinion of poster.
Reason of review
Website to sign in to add money is saying that is no IP address and the app says to try again later,what is going on?
Loss
$40
Preferred solution
I want to add money and I think since my husband is sitting in there unable to call home because the website is down,he should get some money sent to him from securus Technology

Securus Technologies review: I set up a visit but I could not get through

I could not join the video visitation
View full review
Review
#1710017 Review #1710017 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service

Securus Technologies review in Hamilton, Missouri: Use JPAY instead..hateful customer service reps. This time she hung up on me fast

1.4
Details
I have to deal with the bank now. They passed the buck n said I have to prove it. Smh
View full review
Review
#1709109 Review #1709109 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies review: Beware !!!!!!!!!!

Once they get your debit number linked to your bank account it takes an act of god when inmate gets out to have them stop taking money from your account. Been since 7/7/19 until today 11/1219 to try and resolve this.Inmate was released 7/7/19. Still no satisfaction. I am going to have to close my checking account I have had since 1976 to keep these THIEVES from taking any more money. I cannot give a customer service rating,customer service does not exist!!!!!
View full review
Review
#1706209 Review #1706209 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • Cannot find a way to resolve problem of refund on their site
  • Horrible call quality
Reason of review
Return, Exchange or Cancellation Policy
Loss
$159
Preferred solution
Full refund
Tags
  • no customer service
  • Customer Service A Joke

Securus Technologies review in Chicago, Illinois: Add funds to account

Unable to add money thru debit card
View full review
Review
#1705619 Review #1705619 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Problems with payment