Securus Technologies Reviews

Show reviews that mention
account money phone calls number service inmate refund securus customer service
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charges

They charged me like 3 times and my inmate still cant call so I had to pay gtl and before that I paid globeltel 49.99 which they refunded all but 14.99 for something I never even authorized plus I paid telmate 13.30 and gtl 10.00 dollars this is crazy

User's recommendation: Don’t use any service they offer I can’t even talk to someone.

View full review
ID
#3057231 Review #3057231 is a subjective opinion of poster.
Cons
  • Can not get any usefull info thru auto call
  • No way to reach customer service
  • Unreliable service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account

Nothing happened. Called numerous numbers to this company you can't talk to anyone. Poor customer service. No customer service. This company are scammers and take your money.
View full review
ID
#3054543 Review #3054543 is a subjective opinion of poster.
Cons
  • Never answer
Loss
$65
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I canceled my account 2 months ago. Your still pulling money out of my account as of yesterday. My account has been deactivated in tge securus app. Last video call was October 4Th 2021

Your still pulling money out of my bank account. You got two payments as of yesterday. You keep pulling it out. I canceled the video connect subscription on the securus app and on the phone with customer service. You owe me for October and november

User's recommendation: Good luck.

View full review
ID
#3054323 Review #3054323 is a subjective opinion of poster.
Cons
  • Customer service and phone service is a joke
Loss
$68
Preferred solution
Full refund
New Reviewer

My video connect session got canceled

My video session got canceled I need a refund also on two other sessions that did not work please help me with this problem I dont know what is going on with my account
View full review
ID
#3053821 Review #3053821 is a subjective opinion of poster.
Cons
  • Non-exisitant customer service
Loss
$17
Preferred solution
Full refund
New Reviewer

Can't accept calls

My dad calls from the Campbell County jail. When I push 1 to accept his call it won't go through. I haven't talked to my dad in a week and I really need this problem fixed. Please
View full review
ID
#3051502 Review #3051502 is a subjective opinion of poster.
Location
Jacksboro, Tennessee

Money not put on account

I added $40 to my husband account so he could call my phone number only well every time he calls it tells me I dot have enough funds for the call.

User's recommendation: Be careful.

View full review
ID
#3048468 Review #3048468 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Added money and not showing up when inmate calls

I have added $40 to my husband's account . It was 2 separate transactions of $20 each. The account is Miranda Darnell and I added funds to Bryan Keith Riggs. The confirmation numbers are 202111****230910****83 and 202111****230910****83. The $40 I've put on the account is not saying it's on there when the inmate Bryan Riggs calls. When he calls its say I do not have enough funds for the call. Why is the $40 I put on the account not showing up when he calls
View full review
ID
#3048159 Review #3048159 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$40
Preferred solution
Deliver product or service ordered
New Reviewer

Yeah I accidentally pressed the wrong button and blocked my number

Yeah I accidentally pressed the wrong button and blocked my number But when I press six to try and Im blocking on the phone like it says he claims he cant understand me and then hangs up on me

User's recommendation: But when I press six to try and I’m blocking on the phone like it says he claims he can’t understand me and then hangs up on me.

View full review
ID
#3045785 Review #3045785 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Pros
  • Can talk to love ones
Cons
  • Rudeness
Preferred solution
Let the company propose a solution

My video visit isn't letting me schedule

Securus Technologies - My video visit isn't letting me schedule
My daughter and myself cannot schedule video visits..This problem started 6 weeks ago. I have called Securus and the Facility, continuously. They continue to blame each and nothing is getting resolved.

User's recommendation: Do not use Securus.

View full review
ID
#3040900 Review #3040900 is a subjective opinion of poster.
Location
Chandler, Arizona
New Reviewer

Securus tablet

I am being charged a monthly fee when my inmate has yet to receive a tablet. This has been the case for months! And there is not an accurate number posted or way to talk to a real person! This is ridiculous!do not dd
View full review
ID
#3031357 Review #3031357 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$80
Preferred solution
I want my money refunded for the months without a tablet.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't get calls

It has my old phone number 832913**** and my new phone number is 346264**** and the number I need to authorize is 832 266 **** so my son can call me I will recommend someone if you can fix this problem asap please thanks
View full review
ID
#3027268 Review #3027268 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$23
Preferred solution
To fix the problem so I can talk to my son

To find out how to send funds to inmates tablet for movies

NOTHING WORKED I HAVE A PASSWORD ALREADY ON A COMPUTER. NEEDED TO USE phone no answer on how when called . No anything wouldn't gave me NEW PASSWORD didn't work won't be pissed consumerno
View full review
ID
#3016891 Review #3016891 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Preferred solution
Someone experienced enough to inform the public how to put down money for movies on tablet. For inmate by a mobile phone not just computer
New Reviewer

Because you sent me a bill that i do not owe

i never acceped a collect from my brother who is in prison in texas it has always been aprepaid call
View full review
ID
#3014010 Review #3014010 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Receiving calls from inmate account

it's not registering when I push one to accept the phone call and we had at least 50 times she has tried calling and it won't register the one being pushed and I really need this problem fixed.ok

User's recommendation: ok.

View full review
ID
#3011485 Review #3011485 is a subjective opinion of poster.
Pros
  • Being able to do a visit
Cons
  • Hard to get a hold of someone who can help
  • Equipment doesnt work
Preferred solution
to talk to my girlfriend

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Please have a Cuban been call me back at 205-703-**** if I don't hear something back I'm going to the federal courthouse and put a lawsuit and I will go on the internet and I won't tell them just what

Destiny skelton in Elmore Alabama county jail I put $50 on her account Friday she still can't make a phone call and this is Monday

User's recommendation: Don't give them your money the interface can't make a phone call after you put it on their account they ask for an account but you can't find account.

View full review
ID
#3006883 Review #3006883 is a subjective opinion of poster.
Pros
  • Today my daughter can make a phone call from inside the jail
Loss
$50
Preferred solution
Let the company propose a solution