Securus Technologies Reviews

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New Reviewer

Unable to Connect

I have been trying to obtain a video visit since October 2021. I have been unable to schedule a call due to lack of time slots. I spoke with a representative previously and they stated my inmate had multiple video calls. He said he has never had one. Im not sure if there is a glitch in the system but if there is anyway we can resolve this it would be greatly appreciated. He told me today there was something posted in the lobby that they updated the system due to lack of ability to schedule these visits. If there is anything we can do to resolve this issue or update his inmate number in the system, it is greatly appreciated. Thank you for your time.

User's recommendation: Patience.

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ID
#3201312 Review #3201312 is a subjective opinion of poster.
Location
Braintree Town, Massachusetts
Service
Securus Technologies Inmate Video Service
Cons
  • Video visits that dont connect
  • No live representative on call
Preferred solution
I’d like to schedule a visit manually. I am unable to through the app.
New Reviewer

Video visit didn’t work

It connected but we did not get to see each other because it kept disconnecting and we had to keep getting back on there I would just like to get a refund for that maybe you can put it on my phone
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ID
#3200113 Review #3200113 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Chop it up a little better than a phone call
Cons
  • I shouldnt have to pay for broken service
  • Poor customer service haha more like no customer service
  • Being charged yet no service
Loss
$7
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Taking money

It's really sad that you guys charge people money and then they don't even get to speak to their loved ones the phone automatically hangs up when you put in your information very sad that you guys would do that I need a refund

User's recommendation: Be careful on putting your information then they will take money off your card and you won't even get to talk to anyone.

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ID
#3196821 Review #3196821 is a subjective opinion of poster.
Location
Kansas City, Missouri
Loss
$9
New Reviewer

Securus app is saying my number is blocked

Secures e-messaging says I am blocked and I shouldn't be. Please fix this problem. It should not be blocked for any reason. I am trying to write to an inmate in seveir county jail in Utah. And it says I'm blocked because he has been moved. I called the jail and they said he is still there, he did not get moved.

User's recommendation: Oo.

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ID
#3189690 Review #3189690 is a subjective opinion of poster.
Location
Brecksville, Ohio

My Number Is Blocked

I am very upset I set you a message it was back ago and told you my phone number was blocked well it still is. And my Son has been trying to call me and it will not go thru and you don't have a phone number to even call anymore. This should of been taken care of the first time I got a hold of you, now I have missed many calls from my Son. Please could you fix it this time! Thank you, Deanna

User's recommendation: You Can't call anyone to talk to them!

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ID
#3185329 Review #3185329 is a subjective opinion of poster.
Location
Santa Clara, California

The app hasn't been working all day

Yes it still dont let you do no video vist i been trying for over 2 months can some one please fix thanks
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ID
#3181262 Review #3181262 is a subjective opinion of poster.
Location
Grand Prairie, Texas

Unblock my number

I've tried everything to unblock my number and it still is blocked and I can't get through to speak to a customer representative
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ID
#3177649 Review #3177649 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Can't get calls from my son

I cant get messages from my son who is incarcerated. I cant figure out how to do it. Can I call you?Ive added money and keep getting a one time pin that says when I put it in trouble validating my account
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ID
#3177521 Review #3177521 is a subjective opinion of poster.
Location
Stockton, California
Preferred solution
Hepl

My money is on another account by mistake please move it so he can call me

Nothing has been done. Im out of money and we are out of phone time but thats on me for my mistake. Thank you have a blessed day.
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ID
#3174144 Review #3174144 is a subjective opinion of poster.
Location
Calhoun, Georgia
New Reviewer

Can't deposit money to a inmate

Securus Technologies - Can't deposit money to a inmate
Im trying to put money on secures account 200**** amaury flete and I try 5 times and I used the same card with other inmate and it goes through please help thank you
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ID
#3172648 Review #3172648 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

Need to know why I haven't been approved for video visits ll

Need to know why I haven't been approved for the video visits with my daughter at walker county jail
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ID
#3172451 Review #3172451 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
An answer please
New Reviewer

Change phone number on account

My account is 2809**** I'm trying to put my number on my account it won't let me .. My number is 267881****
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ID
#3170205 Review #3170205 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
My number added
New Reviewer

Not review need assistance

I was billed 10.95. 5.28 and 10.59 on my charge card for phone calls Securus inmate call-v1 dates 12/08. 12/08 12/08. Why? For what reason ? I dont make phone calls through Securus. Through IC Solutions I have an account . This is sally Laurent Inmate luke Laurent I have emessage and emessage once using Securus please call 920-461-****
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ID
#3166565 Review #3166565 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
Loss
$27
Preferred solution
Full refund
New Reviewer

I bought stamps and the stamps were not put into my account

I tired purchasing stamps yesterday night and stamps where not put into my account I never had this problem
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ID
#3165363 Review #3165363 is a subjective opinion of poster.
Location
Surprise, Arizona
Preferred solution
Full refund

Bad service

This app is a 0 star I cant even keep in touch with my loved one the systems are always crashing there are days I dont hear from him messages come In the next day fall the money that is put in for stamps and phone calls this system needs to work a lot better it has no problem taking money
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ID
#3155780 Review #3155780 is a subjective opinion of poster.
Location
Downey, California