I just made a complaint with the bbb.org maybe if more of us do something wil have to give. This is beyond frustrating and I will not tolerate it just bc my man is incarcerated it does not mean you can rip people off!
Below is a copy of what I filed ..come on people jump aboard and make this idiots pay and correct this NOW
Filed against :
14651 Dallas Parkway
Dallas TX 75254
The company I am writing in regards to is correctional billing services. It is a prepay company to receive collect calls from inmates incarcerated. They charge $6.95 to process a payment and the payment has to be at least 25.00 when doing so. I made a payment for the above amount. Once the phone service was activated to receive phone calls from my loved one the calls were dropped back to back and I was charged the initial reconnecting fee of $1.75. and 10 cents there after.. 12 phone calls were placed back to back on June 2nd starting at 9:28 am then 9:46 am ,you are allowed up to 20 minutes on each call b4 being disconnected.. my loved one tried back again at 1:30 pm then waited until 8:17 pm , 8:27 pm , 8:28 pm , 9:02 pm, 9:04 pm, 9:06 pm, 9:42 pm , and the last at 10:02 pm 9 out of the 12 calls were disconnected.. I called the company and was told they could only issue 2 credits that I would have to file paperwork and allow up to 30 days for the refund if they felt any was owed. Unfortunately if I want to communicate with my love one this is the only option for phone services and while researching the internet I found over hundreds of complaints of the same issue and no help avail. This practice is unjust and a scam to us consumers. I spoke to 4 different representatives at this company Alex, Pilar, then Hector a supervisor, then last Elias team supervisor.. the end result was I could receive $5.00 in a courtesy credit while the rest would take up to 30 days to credit my account which makes no sense to me whatsoever in todays technological world. Elias did try to assist me to the fullest but this company s a scam and ripping off consumers and leaving us with no options but to continue to pay their monopoly while they exploit us.
Your Desired Resolution:
I would like a full refund credited back to my account and for this issue to be fixed immediately I am only one out of thousands being ripped off and brutalized by this company. It is unacceptable and can not and will not be tolerated.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
What would you like to do next?
View the status of your complaint
Location: Poughkeepsie, New York