Contact Securus Technologies Customer Service
Contact Information
Securus Technologies Phone Numbers
Toll-Free Number:
- (800) 844-6591
Corporate Office:
- (877) 578-3658 4000 International Pkwy, Carrollton, TX
Customer Care:
- (972) 734-1111 PO Box 1109 Addison, TX
- (972) 277-0300 14651 Dallas Parkway Suite 600 Dallas, TX
- (800) 844-6591
Securus Technologies Chat:
Securus Technologies Email:
Corporate Office Address:
Fax:
Help in Social Networks:
Summary of Securus Technologies Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Securus Technologies to Ask about:
Account Question:
- “Put money on account”
- “To set up an phone account”
- “Add funds to account”
Request for Information Question:
- “To check my balance”
- “How to unblock inmate call”
- “I need to ask a question”
Payments and Charges Question:
- “Payments not going through” , Review # 1765707
- “Being charged for services not received” , Review # 1759335
- “You charge my credit card twice but I never got the call” , Review # 1757567
Refund Question:
- “For refund” , Review # 1758460
- “My Refund”
- “Refund”
Product/ Service Question:
- “I haven't received my money back for a call that wasnt connected but I was bill $16.88”
- “Paid for call and then immediately disconnected and being charged”
- “Not working could nit see party on visit”
Cards Question:
- “I need my pin number to my account”
- “Cant use my card”
- “My card want work”
Employment Question:
- “Trying to set up inmate debit account”
- “Trying to add money with my debit card” , Review # 1763922
- “Employment”
Activation/ Cancellation Question:
- “Cancel my account”
- “I need to cancel my account”
- “Cancellation”
Staff Question:
- “Phone service for inmate”
- “New service”
- “Sent money said blocked call cistomer service”
Shipping and Delivery Question:
- “Paid and didn’t get the phone call”
- “I cannot get the calls to play”
- “Did not get my refund. Money now used.”
Website/ Application Question:
- “I need the website to order a food package”
- “Problems with the website” , Review # 1711060
- “Website won’t let me make an account”
Return/ Replace Question:
- “Change address on account”
- “I need to return the funds back onto my debit card” , Review # 1424987
Other Question:
- “I put money on my phone and its not on there”
- “Need to add money to a phone number”
- “Money”
About
Inmate Phone Service, Customer Care, Phone Service
Account, Website
Pros: When it actually works for a visit or phone call, Theyll take your money quick, Being able to talk to inmates, No pros, Inmates are allowed to communicate with the outside
Cons: Customer service, Extremely bad customer service, No interest in helping you resolve your concerns, On hold 40 min, Not able to resolve issue
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 289 out of 1908 in Telecommunications category
USA
Securus Technologies Stats
Number of Reviews
Number of Comments
Number of Calls
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