Contact Securus Technologies Customer Service
Securus Technologies Phone Numbers and Emails
Toll-Free Number:
-
(800) 844-6591International
Customer Service:
-
(877) 578-3658Securus Video ConnectSM Information
-
(800) 524-5547Toll Free
General Info:
-
(972) 734-1111
Securus Technologies Emails:
Securus Technologies Contact Information
Securus Technologies Website:
Securus Technologies Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
CHECK PAYMENTS
PO Box 650757
Dallas, TX 75265-0757
Summary of Securus Technologies Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securus Technologies Customer Service?
Account Question:
- “My account”
- “Says My account was closed by owner and i NEVER closed it i believe i am owed money”
- “Password is not workingHas no lowercase letters in it and it will not”
Request for Information Question:
- “Need to know what happen to my money”
- “To check and see if I successfully put money on my sons phone account”
- “How do I make a video call ?”
Payments and Charges Question:
- “Make a payment”
- “Glitch in payment system of stamps charged 5 different times”
- “Pay bill”
Refund Question:
- “Refund”
- “Refund immediately”
- “Refund money”
Product/ Service Question:
- “I need to get my money out of my advance connect account.”
- “Failed video connections”
- “Your system keeps sending my cards”
Cards Question:
- “I lost my card a month ago i now have new card”
- “You take money of my card”
- “Last card used on my account”
Shipping and Delivery Question:
- “Ear plugs wasn't delivered to bell unit.”
- “Didn't get my visit”
- “Didn't get a confirmation email”
Activation/ Cancellation Question:
- “Need to cancel subscription & i was charged again this month, the inmate is no longer in jail”
- “My video visit was cancelled”
- “To cancel inmate calling . My son set this up with out my knowing”
Staff Question:
- “I set up phone services for my son I paid but it never ask what jail he is in”
- “Inmate needs services”
- “Customer service”
Website/ Application Question:
- “Can not make a at site visitation at penn.county jail in rapud city sd”
- “Website won't let me put my cards exo date”
- “Fill out application for unlimited calls”
Return/ Replace Question:
- “Changing nunber”
- “Change account information”
- “Money return”
Employment Question:
- “Pay off debt”
- “Employment”
- “Job opportunity”
Other Question:
- “Add phone time”
- “Phone subscription for lacross county jail”
- “Put money on inmate phone”
About
Inmate Phone Service, Customer Care, Inmate Video Service
Account, Website
Pros: Being able to talk to inmates, Talking to your loved one, No pros, No pros at this moment, Inmates are allowed to communicate with the outside
Cons: Customer service, Extremely bad customer service, Hard to get a hold of someone who can help, Hard to get customer service, Cannot talk to a person with securus to fix my problem
, ,
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 373 out of 1637 in Telecommunications category
USA
Compare Securus Technologies To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
