Contact Information

You can contact the customer service of Securus Technologies calling Securus Technologies's phone numbers.

Toll-Free Number:

  • (800) 844-6591

Calling Using Landline Phone/international:

  • (800) 844-6591

Main Support Line:

  • (972) 734-1111 Calling from mobile device

Securus Video Connectsm Information:

  • (877) 578-3658
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Currently you can call only US numbers.

Securus Technologies Website:

Securus Technologies Online Chat:

Corporate Office Address:

Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001
United States

Other Info:

CHECK PAYMENTS

Securus Correctional Billing Services

PO Box 650757

Dallas, Texas 75265-0757

Securus Technologies Rating and Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Price Affordability

Rating stats

Rating trend

Summary of Securus Technologies Customer Service Calls

5.2K TOTAL
CALLS
22% SUCCESSFUL
CONNECTIONS
03:41 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Securus Technologies to Ask about:

Account Question:

  • “Need to switch phone number for my account”
  • “To get my phone number unblocked”
  • “Put money on account”

Request for Information Question:

  • “I need to check if my phone is blocked”
  • “To find out if there is a seperate process to getting approved to receive phone calls”
  • “How to unblock inmate call”

Payments and Charges Question:

  • “Charges i didnt approve”
  • “Billing”
  • “Why won't it accept payment”

Refund Question:

  • “Refund on visit”
  • “Refund”
  • “Refund my damn money back free minute”

Cards Question:

  • “Tryna get my money off card”
  • “Said I couldn't use my credit card but charged me anyways”
  • “I want the money back on my card”

Product/ Service Question:

  • “I cannot get my secrus aop to work and i just put 44 dollars on it”
  • “Video connect credits”
  • “I would like to retrieve video visits I have had on the system” , Review # 2068357

Employment Question:

  • “Trying to add money with my debit card”
  • “I put money on my phone using my debit card money was deducted but wasn't put on my account”
  • “I put money on the phone but I was tryin to put money on inmate debit account put it on the wrong one so he cant call”

Shipping and Delivery Question:

  • “Paid and didnt receive my phone time”
  • “I didnt get my video visit”
  • “Paid and didn’t get the phone call”

Activation/ Cancellation Question:

  • “Cancel my account”
  • “To cancel something”
  • “Cancellation”

Staff Question:

  • “Set up new advanced accout and the automatic service has my address incorrect. Need to speak to a Representative”
  • “Any prepaid phone service such as Verizon I can use to receive calls from an inmate (Texas)”
  • “Customer service”

Website/ Application Question:

  • “Cant setup onsite appts”
  • “Need pin for visit on site”
  • “Declined calls through your site” , Review # 1805041

Return/ Replace Question:

  • “Someone is changing my passwords”
  • “Change address on account”
  • “I need to return the funds back onto my debit card” , Review # 1424987

Other Question:

  • “Need money back” , Review # 2103032
  • “Need to put money on phone”
  • “Adding money”

About

Securus Technologies Terms of Service
To read more: https://securustech.net/web/securus/terms-and-conditions
Securus Technologies Privacy Policy
To read more: https://securustech.net/web/securus/privacy
Securus Technologies FAQ
To read more: https://securustech.net/faqs1
Top Securus Technologies Services

Inmate Phone Service, Customer Care, Phone Service

Top Securus Technologies Products

Account, Website

Securus Technologies Pros and Cons

Pros: When it actually works for a visit or phone call, Being able to talk to inmates, Theyll take your money quick, Getting some of the calls, No pros

Cons: Customer service, Extremely bad customer service, No representatives i can reach, No interest in helping you resolve your concerns, Not able to resolve issue

Related Companies

Jpay, Correctional Billing Services, Evercom Systems

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 305 out of 1429 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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