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Summary of Securus Technologies Customer Service Calls

107 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
04:56 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Securus Technologies to Ask about:

Account:

  • “Cant use my account ive forgot my pin”
  • “Put money on account”
  • “Start an account”

Refund:

  • “Refund”

Payments and Charges:

  • “I was billed $53 on my credit card, for a Video Call I never made”
  • “U have charged my account without providing service”

Cards:

  • “Card payment”

Staff:

  • “I need to talk to a customer service”

Other:

  • “Have a new email, can't make an appointment for visitation. Need to talk to someone”
  • “Can't accept calls”
  • “I did not get to use my video visit and would like a credit for another one”

About Securus Technologies

Top 5 Securus Technologies Services

Inmate Phone Service, Phone Service, Customer Care, Phone Plan

Top 5 Securus Technologies Products

Account, Inmate Video Service, Website

Top 5 Likes about Securus Technologies

Integrity, Value, Sincere, Idea of video visits, Honestry

Top 5 Dislikes about Securus Technologies

Customer service, Extremely bad customer service, On hold 40 min, Wait time, Not able to resolve issue

Top 5 Related Companies

Correctional Billing Services

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 286 out of 1807 in Telecommunications category

Payment Methods

VISA

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Securus Technologies Stats

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Number of Comments

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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