Contact Information

Securus Technologies Phone Numbers

Toll-Free Number:

  • (800) 844-6591

Corporate Office:

  • (877) 578-3658 4000 International Pkwy, Carrollton, TX

Customer Care:

  • (972) 734-1111 PO Box 1109 Addison, TX
  • (972) 277-0300 14651 Dallas Parkway Suite 600 Dallas, TX
  • (800) 844-6591
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Corporate Office Address:

Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States



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Summary of Securus Technologies Customer Service Calls

3218 TOTAL
03:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Securus Technologies to Ask about:

Account Question:

  • “I need to set up a new account”
  • “My account is gone and the money is to”
  • “Trying to put money on inmates account”

Request for Information Question:

  • “Need to ask question about payment”
  • “I need to talk to a customer service”
  • “I have some questions”

Payments and Charges Question:

  • “They are still taking payments out of my debit account”
  • “Charged for calls that didn't go through” , Review # 1712680
  • “Billing”

Refund Question:

  • “Refund”
  • “My Refund”
  • “I was suppose to receive my refund on 11/08/19”

Product/ Service Question:

  • “Recieved msg stating I had a voice mail msg from my son, Then I find a msg from last oct 1st. Thinking it was my other son, i pay for it and it connects me to someone i do not know and could not understand in an other state. WHAT IS GOING ON? PLEASE” , Review # 1718328
  • “Broke phone in Napa Co jail”
  • “Three dropped calls that did not connect”

Cards Question:

  • “Someone has used my card to accept a call from y'all” , Review # 1716944
  • “I just use my card for a one time call and the call hung up”
  • “My Card And Number was used for an account”

Employment Question:

  • “How does inmate use debit account”
  • “To put money on my sons debit”
  • “Add debit card to my account”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel my account”
  • “Activate service”

Staff Question:

  • “I'm trying to get in contact with customer service. I have a brother with special needs in the Brown County Jail he has just suffered a stroke and it is difficult for him to talk. I wanted to know if there a special rates”
  • “Hook up service”
  • “What is this service I was fooled into purchasing?”

Shipping and Delivery Question:

  • “Did not get my refund. Money now used.”
  • “I can’t get the Securus number to take my new debit card it formation” , Review # 1630929
  • “Paid and didn’t get the phone call”

Website/ Application Question:

  • “Problems with the website” , Review # 1711060
  • “Website won’t let me make an account”

Return/ Replace Question:

  • “Change address on account”
  • “I need to return the funds back onto my debit card” , Review # 1424987

Other Question:

  • “To learn about in person visit”
  • “I want to put money on my phone”
  • “To get my phone number unblocked”

Securus Technologies Rating Stats

1.6 out of 5 stars
based on 361 reviews
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Rating trend


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Top Securus Technologies Services

Inmate Phone Service, Customer Care, Phone Service

Top Securus Technologies Products

Account, Website

Securus Technologies Pros and Cons

Pros: When it actually works for a visit or phone call, Theyll take your money quick, No pros, Value, Sincere

Cons: Customer service, Extremely bad customer service, On hold 40 min, Not able to resolve issue, Cannot find a way to resolve problem of refund on their site


Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies is ranked 290 out of 1946 in Telecommunications category

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