Contact Securus Technologies Customer Service
Securus Technologies Phone Numbers and Emails
(877) 578-3658Securus Video ConnectSM Information
(800) 524-5547Toll Free
Securus Technologies Emails:
Securus Technologies Contact Information
Securus Technologies Website:
Securus Technologies Help Center:
Corporate Office Address:
Other Info (opening hours):
PO Box 650757
Dallas, TX 75265-0757
How to Contact Securus Technologies
What is Securus Technologies Customer Service Phone Number?
You can contact Securus Technologies customer service via phone by either calling their main support line (972-734-1111), landline phone (1-800-844-6591), or the Video Connect number (1-877-578-3658).
Initially, their customer support was available 24/7, 365 days. However, due to the Covid-19 pandemic, they have significantly reduced the number of staff working at the call center. As a result, the call center hours have been reduced to 7.00am - 10.00pm CT.
Customers can expect longer hold times. The company highly recommends that you contact them through the IVR system, by calling the 1-800-844-6591 phone number.
What is Securus Technologies Customer Service Email Address?
You can reach Securus Technologies via email by filling the “Contact Us” form on their website. To do so, visit their customer help page and select the “Email a Question” option provided on the menu bar. You will be provided with a contact form where you will be required to fill out the following information: First name, last name, email address, passcode, and your question. You can also attach any relevant documents through the contact form.
What is Securus Technologies Mail Address?
You can send out a general correspondence mail to:
Securus Correctional Billing Services
P.O Box 1109
Dallas, Texas 75001
For the payments:
Securus Correctional Billing Services, P.O Box 650757,
Dallas, Texas 75265-0757.
Is There Securus Technologies Live Chat for Customer Support ?
To reach the Securus Technologies customer support via live chat, go to their Help Center and choose the “Online Chat” option from the menu bar. You will be prompted to provide further information about the issue by choosing different categories from the drop-down menu.
Summary of Securus Technologies Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securus Technologies Customer Service?
- “Can't Log In”
- “Close account”
- “Updatte my accpu nt nd put money on account”
Request for Information Question:
- “Checking on an inmate”
- “How to fund tablet”
Payments and Charges Question:
- “Was charged money that shouldn't have been charged”
- “I want a refund”
- “Refund money”
Product/ Service Question:
- “App is not working”
- “Cant connect”
- “Unable to change credit card information”
- “I want the money back on my card”
- “My online sccount won't take my visa card”
Shipping and Delivery Question:
- “Phone calls not coming through”
- “Didn't get to get video visitation”
- “Min didnt get on my phone”
Activation/ Cancellation Question:
- “To cancel inmate calling . My son set this up with out my knowing”
- “Some of my calls are being terminated for no reason”
- “Activate card”
- “Inmate needs services”
- “Customer service”
- “Issues with the service”
Website/ Application Question:
- “Can not make a at site visitation at penn.county jail in rapud city sd”
- “Website won't let me put my cards exo date”
- “Fill out application for unlimited calls”
Return/ Replace Question:
- “Change account information”
- “Money return”
- “WAITING FOR MONEY TO BE RETURNED TO CARD”
- “Pay off debt”
- “Job opportunity”
- “Add money to phone”
Inmate Phone Service, Customer Care, Inmate Video Service
Pros: Being able to talk to inmates, Talking to your loved one, No pros, No pros at this moment, Inmates are allowed to communicate with the outside
Cons: Customer service, Extremely bad customer service, Hard to get a hold of someone who can help, Cannot talk to a person with securus to fix my problem, No representatives i can reach
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 387 out of 1646 in Telecommunications category
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