Contact Securus Technologies Customer Service
Securus Technologies Phone Numbers and Emails
Toll-Free Number:
-
(800) 844-6591
International
Customer Service:
-
(800) 844-6591
International
-
(877) 578-3658
Securus Video ConnectSM Information
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(800) 524-5547
Toll Free
Securus Technologies Emails:
Securus Technologies Contact Information
Securus Technologies Website:
Securus Technologies Online Chat:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
CHECK PAYMENTS
PO Box 650757
Dallas, TX 75265-0757
How to Contact Securus Technologies
What is Securus Technologies Customer Service Phone Number?
You can contact Securus Technologies customer service via phone by either calling their main support line (972-734-1111), landline phone (1-800-844-6591), or the Video Connect number (1-877-578-3658).
Initially, their customer support was available 24/7, 365 days. However, due to the Covid-19 pandemic, they have significantly reduced the number of staff working at the call center. As a result, the call center hours have been reduced to 7.00am - 10.00pm CT.
Customers can expect longer hold times. The company highly recommends that you contact them through the IVR system, by calling the 1-800-844-6591 phone number.
What is Securus Technologies Customer Service Email Address?
You can reach Securus Technologies via email by filling the “Contact Us” form on their website. To do so, visit their customer help page and select the “Email a Question” option provided on the menu bar. You will be provided with a contact form where you will be required to fill out the following information: First name, last name, email address, passcode, and your question. You can also attach any relevant documents through the contact form.
What is Securus Technologies Mail Address?
You can send out a general correspondence mail to:
Securus Correctional Billing Services
P.O Box 1109
Dallas, Texas 75001
For the payments:
Securus Correctional Billing Services, P.O Box 650757,
Dallas, Texas 75265-0757.
Is There Securus Technologies Live Chat for Customer Support ?
To reach the Securus Technologies customer support via live chat, go to their Help Center and choose the “Online Chat” option from the menu bar. You will be prompted to provide further information about the issue by choosing different categories from the drop-down menu.
Summary of Securus Technologies Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Securus Technologies Customer Service?
Account Question:
- “Add money to account”
- “Need to set up account”
- “Blocked calls on accident”
Request for Information Question:
- “About my refund”
- “I need to know how much im being charged on my 20 minute phone calls”
- “Need assistance”
Payments and Charges Question:
- “Think I made an payment mistake”
- “Add money to a debit card”
- “Trying to add money with my debit card”
Refund Question:
- “Refund on visit”
- “Refund to correct address/Your system put the wrong address”
- “Refund”
Product/ Service Question:
- “To connect my phone”
- “I had a video visit that would not connect”
- “Failed video connections”
Cards Question:
- “Never got the email with my pin and terminal number”
- “Wont accept credit card”
- “It's not accepting my credit card”
Shipping and Delivery Question:
- “I sent queries for extra stamps deducted while sending messages to inmate Anant Kumar Tripati Inmate #102081, I didn't get updates from your office. Also i cannot open few messages. Now i cannot get into your account since yesterday.”
- “Phone calls not coming through”
- “Didn't get call but taken from my debit card”
Activation/ Cancellation Question:
- “Cancel funds”
- “Why the *** did y'all cancel all my video visits”
- “I need to cancel my account”
Staff Question:
- “Phone service for inmate”
- “To see about your services”
- “I was trying to send money to my daughter not get this service”
Website/ Application Question:
- “Website won't let me put my cards exo date”
- “Fill out application for unlimited calls”
- “I have onsite vist tonight forgot the time”
Return/ Replace Question:
- “Money return”
- “WAITING FOR MONEY TO BE RETURNED TO CARD”
- “Change address”
Employment Question:
- “Pay off debt”
- “Employment”
- “Job opportunity”
Other Question:
- “Problems calling”
- “To add finds”
- “Add $”
About
Inmate Phone Service, Customer Care, Inmate Video Service
Account, Website
Pros: Being able to talk to inmates, No pros, Talking to your loved one, Inmates are allowed to communicate with the outside, Could speak to your loved one
Cons: Customer service, Extremely bad customer service, Hard to get a hold of someone who can help, Cannot talk to a person with securus to fix my problem, No representatives i can reach
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Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 361 out of 1708 in Telecommunications category
USA
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