Securus Technologies Contact Information

Toll-Free Number:

  • (800) 844-6591

Corporate Office:

  • (877) 578-3658 4000 International Pkwy, Carrollton, TX

Customer Care:

  • (972) 734-1111 PO Box 1109 Addison, TX
  • (972) 277-0300 14651 Dallas Parkway Suite 600 Dallas, TX
  • (800) 844-6591

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Headquarters Address:

Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States

Fax:

972-277-0301

Social Networks:

Summary of Securus Technologies Customer Service Calls

784 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
03:48 AVG CALL DURATION
15% ISSUES RESOLVED

Customers Contact Securus Technologies to Ask about:

Account:

  • “Can't log into email”
  • “Cant get into my account. Have a block number need to be removed”
  • “Securus Account Set Up”

Request for Information:

  • “To see how much phone time i have left”
  • “Need to ask question about payment”
  • “Need to find out how to send money and set up phone options for my son who is incarcerated”

Refund:

  • “Refunds”
  • “My Refund”
  • “My call got cut off two times in a row. One was for two minutes and the other was for 1 minute. I need a refund”

Payments and Charges:

  • “Because my payment is being rejected”
  • “Cant make payments on my sons account”
  • “Charged for a call that didn’t go through”

Cards:

  • “Want to put money from my debit card on my phone”
  • “To see if i can use an American express card”
  • “Card transaction”

Staff:

  • “The last 3 phone calls have dropped in the middle of the conversation and it wasn’t from the facility? It just dropped out of nowhere each time when I had perfect service ???”
  • “Need to verify if my phone carrier service will alow me to receive phone calls from the facility once ive set up a funded account.”
  • “I cannot get my online services to work and I need to know where my money is that I sent”

Activation/ Cancellation:

  • “Securus cancelled my on-site visitation with my son and said he was released, but he was not. So now they've cancelled my visits so what am I to do now? I've been trying to contact Securus since I was e mailed this and nobody is able to help me .”
  • “Didn’t agree and canceled right after I need my money back to my account I have other bills coming out today”
  • “Deactivate accnt”

Product/ Service:

  • “System down”
  • “Trying to find out how i can order an tablet for my husband hes in bell county”

Employment:

  • “Employment verification, needing verification of no longer being employed”

Shipping and Delivery:

  • “I did not get to use my video visit and would like a credit for another one”

Other:

  • “Information”
  • “Problems”
  • “I need my money to go where I sent it”

Securus Technologies Rating Stats

1.6 out of 5 stars
based on 214 reviews
See all 456 reviews reviews

Rating stats

  1. 151 reviews
  2. 35 reviews
  3. 10 reviews
  4. 8 reviews
  5. 10 reviews

Rating trend

About Securus Technologies

Top 5 Securus Technologies Products

Account, Website

Top 5 Likes about Securus Technologies

Integrity, Value, Sincere, Idea of video visits, Honestry

Top 5 Dislikes about Securus Technologies

Customer service, Extremely bad customer service, On hold 40 min, Not able to resolve issue, Wait time

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 272 out of 1866 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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Securus Technologies Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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