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Summary of Securus Technologies Customer Service Calls

248 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
04:32 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Securus Technologies to Ask about:

Account:

  • “I have put money in account and not showing I my account”
  • “Add funds to account”
  • “Cant get my securus account transferred to lake butler work camp fl”

Refund:

  • “I need a refund from my account. The inmate is no longer in that facility.”
  • “Refund”

Payments and Charges:

  • “Bill pay”
  • “Charged 43.00 for A video call I did not make. I have never made a video call”
  • “I was billed $53 on my credit card, for a Video Call I never made”

Cards:

  • “Debit card problem”
  • “Y’all are taking Extra money off my CARD !!”
  • “Card payment”

Staff:

  • “I need to talk to a customer service”
  • “I cannot get my online services to work and I need to know where my money is that I sent”

Other:

  • “Video visit won't connect”
  • “Video visit error”
  • “Cant make appointment to see my bf”

About Securus Technologies

Top 5 Securus Technologies Services

Inmate Phone Service, Phone Service, Customer Care, Phone Plan

Top 5 Securus Technologies Products

Account, Inmate Video Service, Website

Top 5 Likes about Securus Technologies

Integrity, Value, Sincere, Idea of video visits, Honestry

Top 5 Dislikes about Securus Technologies

Customer service, Extremely bad customer service, On hold 40 min, Wait time, Not able to resolve issue

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 283 out of 1797 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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Securus Technologies Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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