Contact Information

Securus Technologies Phone Numbers

Toll-Free Number:

  • (800) 844-6591

Corporate Office:

  • (877) 578-3658 4000 International Pkwy, Carrollton, TX

Customer Care:

  • (972) 734-1111 PO Box 1109 Addison, TX
  • (972) 277-0300 14651 Dallas Parkway Suite 600 Dallas, TX
  • (800) 844-6591
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Securus Technologies Email:

Corporate Office Address:

Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States



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Summary of Securus Technologies Customer Service Calls

3649 TOTAL
03:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Securus Technologies to Ask about:

Account Question:

  • “Put money on account”
  • “To set up an phone account”
  • “Add funds to account”

Request for Information Question:

  • “To check my balance”
  • “How to unblock inmate call”
  • “I need to ask a question”

Payments and Charges Question:

  • “Payments not going through” , Review # 1765707
  • “Being charged for services not received” , Review # 1759335
  • “You charge my credit card twice but I never got the call” , Review # 1757567

Refund Question:

  • “For refund” , Review # 1758460
  • “My Refund”
  • “Refund”

Product/ Service Question:

  • “I haven't received my money back for a call that wasnt connected but I was bill $16.88”
  • “Paid for call and then immediately disconnected and being charged”
  • “Not working could nit see party on visit”

Cards Question:

  • “I need my pin number to my account”
  • “Cant use my card”
  • “My card want work”

Employment Question:

  • “Trying to set up inmate debit account”
  • “Trying to add money with my debit card” , Review # 1763922
  • “Employment”

Activation/ Cancellation Question:

  • “Cancel my account”
  • “I need to cancel my account”
  • “Cancellation”

Staff Question:

  • “Phone service for inmate”
  • “New service”
  • “Sent money said blocked call cistomer service”

Shipping and Delivery Question:

  • “Paid and didn’t get the phone call”
  • “I cannot get the calls to play”
  • “Did not get my refund. Money now used.”

Website/ Application Question:

  • “I need the website to order a food package”
  • “Problems with the website” , Review # 1711060
  • “Website won’t let me make an account”

Return/ Replace Question:

  • “Change address on account”
  • “I need to return the funds back onto my debit card” , Review # 1424987

Other Question:

  • “I put money on my phone and its not on there”
  • “Need to add money to a phone number”
  • “Money”

Securus Technologies Rating Stats

1.6 out of 5 stars
based on 385 reviews
See all 898 reviews

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Securus Technologies Terms of Service
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Top Securus Technologies Services

Inmate Phone Service, Customer Care, Phone Service

Top Securus Technologies Products

Account, Website

Securus Technologies Pros and Cons

Pros: When it actually works for a visit or phone call, Theyll take your money quick, Being able to talk to inmates, No pros, Inmates are allowed to communicate with the outside

Cons: Customer service, Extremely bad customer service, No interest in helping you resolve your concerns, On hold 40 min, Not able to resolve issue


Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies is ranked 289 out of 1908 in Telecommunications category

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