Securus Technologies Contact Information

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Summary of Securus Technologies Customer Service Calls

682 TOTAL CALLS
96% SUCCESSFUL CONNECTIONS
03:50 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Securus Technologies to Ask about:

Account:

  • “I have $25 on my accountctrying to add my new number”
  • “I cannot access my account”
  • “I put the wrong phone number on my account”

Request for Information:

  • “Need to find out how to send money and set up phone options for my son who is incarcerated”
  • “How to set up comminsary”
  • “Need to know how to request refund because inmate is no longer in jail.”

Refund:

  • “My call got cut off two times in a row. One was for two minutes and the other was for 1 minute. I need a refund”
  • “My Refund”
  • “Because i was in the hospital and missed my video visit and need a refund pleasw”

Payments and Charges:

  • “Cant make payments on my sons account”
  • “Charged for a call that didn’t go through”
  • “Charges are being made to my debit card without my permission”

Cards:

  • “Want to put money from my debit card on my phone”
  • “To see if i can use an American express card”
  • “Card transaction”

Staff:

  • “The last 3 phone calls have dropped in the middle of the conversation and it wasn’t from the facility? It just dropped out of nowhere each time when I had perfect service ???”
  • “Need to verify if my phone carrier service will alow me to receive phone calls from the facility once ive set up a funded account.”
  • “I cannot get my online services to work and I need to know where my money is that I sent”

Product/ Service:

  • “System down”
  • “Trying to find out how i can order an tablet for my husband hes in bell county”

Activation/ Cancellation:

  • “Didn’t agree and canceled right after I need my money back to my account I have other bills coming out today”
  • “Deactivate accnt”

Employment:

  • “Employment verification, needing verification of no longer being employed”

Shipping and Delivery:

  • “I did not get to use my video visit and would like a credit for another one”

Other:

  • “I need help scheduling an on-site visit”
  • “Unblocking”
  • “Fax”

Securus Technologies Rating Stats

1.6 out of 5 stars
based on 207 reviews
See all 435 reviews

Rating stats

  1. 146 reviews
  2. 34 reviews
  3. 10 reviews
  4. 8 reviews
  5. 9 reviews

About Securus Technologies

Top 5 Securus Technologies Products

Account, Website

Top 5 Likes about Securus Technologies

Integrity, Value, Sincere, Idea of video visits, Honestry

Top 5 Dislikes about Securus Technologies

Customer service, On hold 40 min, Extremely bad customer service, Not able to resolve issue, Wait time

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 273 out of 1848 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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Securus Technologies Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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