Skip to content
Write review For Business
  • Login

Contact Securus Technologies Customer Service

How to Reach a Person at Securus Technologies

Verified Contact Information

Toll-Free Number:

  • 1-800-844-6591
    International
Call customer service
Send Message

Customer Service:

  • 1-972-734-1111
    Calling from mobile device
  • 1-877-578-3658
    Securus Video Connect Information

Legal:

  • 1-800-524-5547
    Privacy Inquiries

Securus Technologies Emails:

Complaints/ Feedback
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
customer_service@securustech.net

Securus Technologies Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Securus Technologies Phone Number
1 (800) 844-6591
Average Hold Time
00:04:07
Average Calls duration
4 minutes
Most Popular Securus Technologies Email Address
privacy@securustechnologies.com
Securus Technologies Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (14% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Securus Technologies

Most Popular Number:

(800) 844-6591
International
Total calls: 16 038 Issues resolved: 640 Last call: Apr 9, 2026

The Securus phone number that is most commonly used to get in touch with the support team is their toll-free number. This number is 1-800-844-6591. If you are calling from your mobile device, directly dial 1-972-734-1111. There is a separate company customer support number for queries or information related to Securus Video Connect information. For this, the number is 1-877-578-3658. To get in touch with the Securus customer service team, dial 1-800-524-5547.

To start a live Securus customer service chat, head to the official website and click Let's Chat at the bottom right corner of the home page. Once you click on it, a chatbot named Securus Automated Chat agent greets you, trained to give you instantaneous assistance with some of the most frequently asked questions. However, you can request one if you need help regarding a complex issue for which you need to communicate to a Securus Technologies customer service live agent.

You can email a question or seek more information from the customer care team via email, which is available 24 hours, seven days a week, throughout the year. If you have any feedback that you'd like to share about the services you have availed, Securus email address is feedback@securustech.net. Regarding any customer service topics, send your concerns to customer_service@securustech.net. Moreover, if you need more information about the legal notice, the published email address is legalnotice@securustechnologies.com.

PissedConsumer Club

Contact Information

Securus Technologies Website:

Securus Technologies Help Center:

Corporate Office Address:

Securus Technologies, LLC
4000 International Parkway
Carrollton, Texas 75007
United States

Other Info (opening hours):

Mailing Addresses:

General Correspondence

PO Box 1109

Dallas, Texas 75001


Securus Correctional Billing Services

PO Box 650757

Dallas, Texas 75265-0757

More contact details

Summary of Securus Technologies Customer Service Calls

25.2K TOTAL
CALLS
03:43 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Securus Technologies?

Account Question:

  • “Want my account closed so I can add my number to my brothers account”
  • “Set up new account”
  • “Need to add money to my account”

Request for Information Question:

  • “Need help with creating video account”
  • “Need help”
  • “I can’t figure out how to make a video call when I already have money on there”

Payments and Charges Question:

  • “Issues with deposit”
  • “Trouble with payment”
  • “Deposited money not there yet”

Refund Question:

  • “To get a refund on my account”
  • “I need a refund of $50 put too much money on my son's account”
  • “I need my money back”

Product/ Service Question:

  • “Can't purchase stamps packages”
  • “To purchase stamps to email inmates.”
  • “Can’t switch my number on advance connect”

Cards Question:

  • “Declined card for funds”
  • “It won't accept my card”
  • “Card declined”

Return/ Replace Question:

  • “Trying to change my number on my Securus account I have a new number”
  • “My loved one who is incarcerated at Green River correctional complex in Kentucky is trying to send me messages, but it continues to give him an error code. He has stamps, but 30 of the stamps that he had this morning that I transferred to him are not”
  • “To change my payment method”

Shipping and Delivery Question:

  • “Money sent not received”
  • “I never received my stamps I purchased”
  • “I purchased stamps and didn’t get them”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Took money from an canceled video visit from the site”
  • “Need to cancel old account and set up a new one”

Staff Question:

  • “Ive have been calling youre customer service for a 4 weeks and i have yet to talk to anyone.your customer service really sucks,i have unable to use your app to make any deposits to my loved accounts repeatly for weeks and i have been unable to make a”
  • “Service questions”
  • “Lack of phone service”

Website/ Application Question:

  • “App is not working correctly”
  • “Unable to download pictures received March 16 from postal mail scan”
  • “I have been trying to put money on my phone all morning for my son to call me from Pickens county jail it's not taking my cash app card it has in the past why can't I put money on my phone”

Employment Question:

  • “Pay off debt”
  • “Employment”
  • “Job opportunity”

Other Question:

  • “To put money on the phone”
  • “Money not transfer to inmate”
  • “Adding funds”

Compare Securus Technologies Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Securtel
Securtel Customer Service
stars-rating-fill
3.0 out of 5
Global Tel Link
Global Tel Link Customer Service
stars-rating-fill
4.3 out of 5
Sectel Us
Sectel Us Customer Service
stars-rating-fill
2.7 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Securus Technologies? What happened? What can we help you with?
Submit review Don't show this popup
Securus Technologies
Reviews Contacts Community