Contact Information

Securus Technologies Phone Numbers

Toll-Free Number:

  • (800) 844-6591

Corporate Office:

  • (877) 578-3658 4000 International Pkwy, Carrollton, TX

Customer Care:

  • (972) 734-1111 PO Box 1109 Addison, TX
  • (972) 277-0300 14651 Dallas Parkway Suite 600 Dallas, TX
  • (800) 844-6591
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Corporate Office Address:

Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States



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Summary of Securus Technologies Customer Service Calls

3038 TOTAL
03:41 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Securus Technologies to Ask about:

Account Question:

  • “Setup account”
  • “Add funds to account” , Review # 1705619
  • “Account opened and closed on the same day?” , Review # 1705415

Request for Information Question:

  • “To see how much left on my phone”
  • “To check my balance”
  • “I have a question”

Payments and Charges Question:

  • “All need to authorize my payment”
  • “Help! with the call charges”
  • “Make sure my 15.00 payment is on my account to get phone calls from jail” , Review #1701304

Refund Question:

  • “Refund”
  • “I'm trying to get a Refund from my video visitation” , Review # 1697505
  • “For refund” , Review # 1693386

Cards Question:

  • “Add debit card to my account”
  • “Someone stole my debit card info and made purchases to securus without my authorization.”
  • “I just use my card for a one time call and the call hung up”

Staff Question:

  • “I'm trying to get in contact with customer service. I have a brother with special needs in the Brown County Jail he has just suffered a stroke and it is difficult for him to talk. I wanted to know if there a special rates”
  • “Hook up service”
  • “What is this service I was fooled into purchasing?”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel my account”
  • “Activate service”

Shipping and Delivery Question:

  • “Did not get my refund. Money now used.”
  • “I can’t get the Securus number to take my new debit card it formation” , Review # 1630929
  • “Paid and didn’t get the phone call”

Product/ Service Question:

  • “System down”
  • “Sent Money on book and it’s not in inmate account”
  • “Hello good morning I'm trying to put money on my son's book and to change my email address. But having problems doing this. Could i please and thank you for your help that I'm needing”

Website/ Application Question:

  • “Website won’t let me make an account”
  • “Problems with the website”

Employment Question:

  • “Job opportunity”
  • “Employment verification, needing verification of no longer being employed”

Return/ Replace Question:

  • “I need to return the funds back onto my debit card” , Review # 1424987

Other Question:

  • “Cant setup onsite appts”
  • “Inmate”
  • “To add money on my phone”

Securus Technologies Rating Stats

1.6 out of 5 stars
based on 351 reviews
See all 818 reviews

Rating trend


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Top Securus Technologies Services

Inmate Phone Service, Customer Care, Phone Service

Top Securus Technologies Products

Account, Website

Securus Technologies Pros and Cons

Pros: When it actually works for a visit or phone call, Theyll take your money quick, Value, Sincere, No pros

Cons: Customer service, Extremely bad customer service, On hold 40 min, Not able to resolve issue, Paying and not receiving


Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies is ranked 288 out of 1933 in Telecommunications category

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