Securus Technologies Phone Numbers and Emails

Toll-Free Number:

  • (800) 844-6591
    International

Customer Service:

  • (877) 578-3658
    Securus Video ConnectSM Information
  • (800) 524-5547
    Toll Free

General Info:

  • (972) 734-1111

Securus Technologies Emails:

Legal
Privacy Inquiries, Privacy Inquiries

Securus Technologies Contact Information

Securus Technologies Website:

Securus Technologies Help Center:

Corporate Office Address:

Securus Technologies LLC
PO Box 1109
Dallas, Texas 75001
United States

Other Info (opening hours):

Mailing Address:

CHECK PAYMENTS

PO Box 650757

Dallas, TX 75265-0757

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Securus Technologies Rating Based on 1.1K Reviews

Rating details

1.7
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

How to Contact Securus Technologies

Most Popular Number:

(800) 844-6591 International
  • Total calls: 13950
  • Issues resolved: 545
  • Last call: Aug 10, 2022

What is Securus Technologies Customer Service Phone Number?

You can contact Securus Technologies customer service via phone by either calling their main support line (972-734-1111), landline phone (1-800-844-6591), or the Video Connect number (1-877-578-3658).

Initially, their customer support was available 24/7, 365 days. However, due to the Covid-19 pandemic, they have significantly reduced the number of staff working at the call center. As a result, the call center hours have been reduced to 7.00am - 10.00pm CT.
Customers can expect longer hold times. The company highly recommends that you contact them through the IVR system, by calling the 1-800-844-6591 phone number.

What is Securus Technologies Customer Service Email Address?

You can reach Securus Technologies via email by filling the “Contact Us” form on their website. To do so, visit their customer help page and select the “Email a Question” option provided on the menu bar. You will be provided with a contact form where you will be required to fill out the following information: First name, last name, email address, passcode, and your question. You can also attach any relevant documents through the contact form.

What is Securus Technologies Mail Address?

You can send out a general correspondence mail to:
Securus Correctional Billing Services
P.O Box 1109
Dallas, Texas 75001

For the payments:
Securus Correctional Billing Services, P.O Box 650757,
Dallas, Texas 75265-0757.

Is There Securus Technologies Live Chat for Customer Support ?

To reach the Securus Technologies customer support via live chat, go to their Help Center and choose the “Online Chat” option from the menu bar. You will be prompted to provide further information about the issue by choosing different categories from the drop-down menu.

Summary of Securus Technologies Customer Service Calls

21.2K TOTAL
CALLS
03:43 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Securus Technologies Customer Service?

Account Question:

  • “My account”
  • “Says My account was closed by owner and i NEVER closed it i believe i am owed money”
  • “Password is not workingHas no lowercase letters in it and it will not”

Request for Information Question:

  • “Need to know what happen to my money”
  • “To check and see if I successfully put money on my sons phone account”
  • “How do I make a video call ?”

Payments and Charges Question:

  • “Make a payment”
  • “Glitch in payment system of stamps charged 5 different times”
  • “Pay bill”

Refund Question:

  • “Refund”
  • “Refund immediately”
  • “Refund money”

Product/ Service Question:

  • “I need to get my money out of my advance connect account.”
  • “Failed video connections”
  • “Your system keeps sending my cards”

Cards Question:

  • “I lost my card a month ago i now have new card”
  • “You take money of my card”
  • “Last card used on my account”

Shipping and Delivery Question:

  • “Ear plugs wasn't delivered to bell unit.”
  • “Didn't get my visit”
  • “Didn't get a confirmation email”

Activation/ Cancellation Question:

  • “Need to cancel subscription & i was charged again this month, the inmate is no longer in jail”
  • “My video visit was cancelled”
  • “To cancel inmate calling . My son set this up with out my knowing”

Staff Question:

  • “I set up phone services for my son I paid but it never ask what jail he is in”
  • “Inmate needs services”
  • “Customer service”

Website/ Application Question:

  • “Can not make a at site visitation at penn.county jail in rapud city sd”
  • “Website won't let me put my cards exo date”
  • “Fill out application for unlimited calls”

Return/ Replace Question:

  • “Changing nunber”
  • “Change account information”
  • “Money return”

Employment Question:

  • “Pay off debt”
  • “Employment”
  • “Job opportunity”

Other Question:

  • “Add phone time”
  • “Phone subscription for lacross county jail”
  • “Put money on inmate phone”

About

Securus Technologies Terms of Service
To read more: https://securustech.net/web/securus/terms-and-conditions
Securus Technologies Privacy Policy
To read more: https://securustech.net/web/securus/privacy
Securus Technologies FAQ
To read more: https://securustech.net/faqs1
Top Securus Technologies Services

Inmate Phone Service, Customer Care, Inmate Video Service

Top Securus Technologies Products

Account, Website

Securus Technologies Pros and Cons

Pros: Being able to talk to inmates, Talking to your loved one, No pros, No pros at this moment, Inmates are allowed to communicate with the outside

Cons: Customer service, Extremely bad customer service, Hard to get a hold of someone who can help, Hard to get customer service, Cannot talk to a person with securus to fix my problem

Related Companies

Jpay, Correctional Billing Services, Evercom Systems

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 373 out of 1637 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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