Not resolved

I set up an account to have video visitation.Scheduled a 40 minute visit for 3pm and paid for it.

When 3 pm came around I logged in and the screen said "visit has not been approved by detention facility." I logged in again from a different device and saw the same message. I never got my visit. I called Securus about a refund and the reply I received was that they had to mail me a refund claim form and it would take 7 to 10 days to receive. When it showed up I promptly filled it out and returned.

A week later I get an email explaining that the inmate was able to log in 15 minutes after the scheduled visit time and I was no longer available therefore not entitled to a refund. I spoke with the inmate and was told that there were complications getting logged in. This is exactly the type of service I expected from a company such as this and am not surprised by the outcome.

I just wish I had read other reviews before wasting my time and money.I would not suggest using the remote video visitation to anyone unless you are desperate due to long distance.

Review about: 40 Minute Remote Video Visit.

Review #1042620 is a subjective opinion of a user.

1.4
Coverage Area
Discounts and Special Offers
Website
Billing Practices
Diversity of Products or Services
Value for money
Product or Service Quality
Reliability
Exchange, Refund and Cancellation Policy
Style and Design
Price Affordability
Advertised vs Delivered
Customer service
Warranty
Reason of Review / Monetary Loss Poor customer service / $10
Preferred solution Full refund

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