I was on the phone with my boyfriend and it dropped my call 3 times in a row. My boyfriend would keep calling back and it would keep cutting us off.
After the 3rd time, he said that he would call some other time so I wouldn't lose anymore money. Then the next night, he called again. We got cut off 2 more times. They will not reimburse me because I have a cell phone.
You know what is funny? My cell phone has never dropped a phone call before and my boyfriend said that their phones at the prison were messed up. I think that has to do with SECURUS, they need to fix the ***. I had a customer representative talking to me like I was a 5 year old.
I told her to just forget it cause I know for a fact that my phone doesn't drop calls. I told her that her company was a rip off and that they should refund the money whether it's a cell or a landline phone.
There is no difference!!!!! I am one pissed customer, but this is the only way for me to talk to my boyfriend.
Monetary Loss: $25.