Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level.They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are incarcerated.
The actual system is unreliable and problematic at best. Couple that with ignorant and incompetent customer service and its a total mess. People have no other option but to deal with you and the least they could do is make sure that issues are resolved in a timely manner. Try hiring people who are not half wits.
I hate to be so critical of your CSR's but I pay good money to use your services.Clean up your act people!!!!
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