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I am the owner of a Texas Bail Bond Company in Texas for over 25 years. Securus does not pass the smell test!!!

In order to receive call from incarcerated inmates, I MUST accept COLLECT CALLS from the Securus Network. No other platforms other than Securus. I am having a problem with once I accept the collect calls Securus tells me THIRD PARTY calls are not acceptable and hangs up the line on the inmate calling me. Therefore, they end up calling other Bail Bondsmen thus costing me money.

Preventing me from making a "fair and honest" living. Talked with both Shekema and DJ with Securus Customer Service. WHAT A WASTE OF TIME THAT WAS. The both of them are clueless.

Just drawing a paycheck for being clueless. Securus has made a ton of money off my business over the past almost 26 years and this is what I get for being a loyal customer???? Shekema and DJ both told me it could be the phones in the jail, the phone lines, too much background noise but in all reality they had no idea what was causing this or how to fix it. Just simply told be it could be a number of things all which we have already tested before.

If Bail Bonds companies are required to use Securus to receive calls from a correctional facillity then Securus should fix this and or any other problems with their phone system we are mandated to use.

In my opinon, Securus should be an inmate instead of a Scam for inmate calls from correctional facilities. I guess since Securus is the only show in town they don't have to fix anything, just rake in the dough.

Jim Morgan, Owner

Jim Morgan Bail Bonds

Wood County Texas

User's recommendation: If anything else is available use it before even giving Securus a try.

Monetary Loss: $5000.

Preferred solution: This is the system for inmates to use. FIX IT!!!! OWN IT!!! Get CS that can help and Tech Support Phone Number that can help. And a apology for being a poorly run company and quit taking our money without providing the service we are mandated to use.

Securus Technologies Cons: All of those already mentioned.

Location: 401 South Stephens Street, Quitman, TX 75783

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