Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user May 10, 2018

So, in Securus Technologies' Orwellian world, instead of reaching out to me personally to see how we both can reach an agreement to my problem, I get another generic, no people involved email - a customer service questionnaire. I filled it in and hit send.

That was about a month ago.

Never heard back. Thus, my issue still festers unresoloved, and no accountability on ST's part.

Original review posted by user Apr 10, 2018

I put $40.00 on an inmate calling account. Calls from the jail to me are denied, robomessage says 'no money in the account.' My online chat with a so called Securus Rep said 'it's a jail issue.

We have nothing to do with that." Me: 'I set this up with you as the Payee..aren't you the responsible party?' Securus: 'It's an issue with the jail.' And this so-called Rep just kept on repeating and typing the same thing over and over again. Until it hung up on me.

Product or Service Mentioned: Securus Technologies Inmate Phone Service.

Reason of review: Bad quality.

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