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I am on disability and prepaid t-netix forty dollars for calls. did not have service for 5 days.

They finally called and asked if service was on. I said yes but said something was wrong with my rates. I was paying long distance but my rates are local. After 4 hours on hold,e-mails.

calling securus, calling cbs, I still have not spoken to anyone and cannot receive calls.

I have contacted the FCC and hope they can help me. This company is a joke talking about family and friends and after this is settled, I will never usr their services again.

Location: Mount Laurel, New Jersey

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#751023

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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