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Securus is a joke. They double charged me for a purchase I made, I disputed the charge with my bank.

I got my money back and now Securus has limited my access to the app/site. I called and they told me I could pay it back and add money to my account to use the site again. I didnt want to because they double charged me, I wasnt in the wrong for that. I hesitantly paid it so I could speak with my loved one on his birthday.

I paid a total of $60 and at the end they tell me, I still have limited capabilities and still will no longer be able to use the messaging services. Im so done with Securus, its nothing but a total scam.

User's recommendation: Be careful with this app/site when you have to use it.

Monetary Loss: $60.

Preferred solution: Full refund.

Securus Technologies Pros: Talking to loved one.

Securus Technologies Cons: Whole app.

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