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Top Question

Can't add a phone number

It was once on an account I removed number and closed account how to add to new account

3 answers
Anonymous
#1689620
It takes 3 days for the number to close off the old account, after 3 days you can add the number on your new account.
Ann McDonald
#1689296

According to Securus Technologies FAQ page in order to add a new phone number into Securus Technologies account, you should

  1. Log into Securus Online, in the Advance Connect section,
  2. Choose 'Manage Account' next to authorized phone numbers; select 'Edit'
  3. Select country code, enter the 10 digit phone number in the box (format no hyphens: xxxxxxxxxx) and save changes. You can contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
TremendousWallaby859
#1686445
Add the number to new account
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How do I check to see if my phone number was blocked

1 answer
Garry Leigh
#1774259

According to Securus Technologies FAQs in order to check whether your phone number was blocked, you should contact Securus Technologies customer service. You may reach them by phone at 972-734-1111.
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Why was I charged

Why was I charged 45 dollars.

1 answer
Garry Leigh
#1772157

If you don't know what you were charged for or if you think that you were charged by mistake, you can contact Securus Technologies customer service by phone at 972-734-1111 or by email at sales@securustech.net
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Where is my refund

by ScholarlyHamster743

My account was closed on September 23 2019 and my refund still has not came and it was 55.00 or more.They said 4 weeks it's been that long.my address is 3325 Beech Drive Decatur ga.30032

0 answers
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I have tried several times to schedule on site visit but it kept saying error

It keeps saying error

0 answers
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How do I transfer funds ?

I want to switch funds from one phone number to another

1 answer
Garry Leigh
#1765180
Unfortunately, Securus technologies FAQs don't provide any information whether you can transfer funds from one phone number to another. You may consult Securus Technologies customer service by phone at 972-734-1111 or via online chat.
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How to unblock a number

My status bar say block call customer service the number I Need unblocked is 6015264616

1 answer
Garry Leigh
#1758417
According to Securus Technologies FAQ page, in order to unblock your number you should:
  • log in to your account.
  • Select manage my account.
  • Find Block/Unblock my number.
  • Choose unblock and confirm your action.
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how i speak with someone every time i call i can not get through !!!!!!!!

1 answer
Garry Leigh
#1758902
You can reach out to Securus Technologies customer support team by phone at 972-734-1111 or via online chat that is available 7:00 AM – 9:00 PM Central
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How can I get a refund

I paid 20$ to talk on the with my boyfriend wen he called yesterday it said I had no funds and had to sign up but I just put 20$ on there on the 26 I’m and trying to figure out we’re my money went

1 answer
Garry Leigh
#1761993
According to Securus Technologies FAQs, a refund can be requested through the automated system or a live agent by calling 972-734-1111. If you have a Securus Online account, please log into your account.
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How to get a refund?

How can I get my refund?

1 answer
Garry Leigh
#1754930
According to Securus Technologies FAQs, a refund can be requested through Securus automated system or a live agent by calling 972-734-1111.

If you have a Securus Online account, please:
  1. Log into your account.
  2. Select Manage Account.
  3. Select Close Account and confirm your action.

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Are the calls cheaper if you have the local number in the state where the inmates are

1 answer
Garry Leigh
#1754933
Regarding your question it is better to contact Securus Technologies customer service by calling toll-free at 800-844-6591
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How do I schedule a video visit at the facility??

1 answer
Garry Leigh
#1755531
According to the Securus Technologies FAQ page, you schedule your video visits in advance online according to approved visitation on hours. To begin using Securus Video Visitation, you must first create a Securus Online account.
Go to: Securustech.net/Video Visitation, click "Sign Up" to create your account and add Video Visitation today.
You will be required to submit information such as your name, address, and photo identification. Once your account is created and validated, you will need to request access to one or more facilities that offer Securus Video Visitation.
Once approved by the correctional facility, you can begin scheduling your Securus Video Visitation on sessions.
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Hey have money on my account and phones are not going thru.

Hello, I checked my account earlier because my bf is trying to call me from Mohawk correctional facility and when I pick up it then says inmate had hung up. It has happen 4 times today. When I called they said I had money in my account so not sure why it’s doing that?

1 answer
Garry Leigh
#1751381

If you have problems with getting the calls, please contact Securus Technologies customer service by phone at 972-734-1111 or at 972-277-0300
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What is the call rates calling into 573 number from Pike County

1 answer
Garry Leigh
#1751382

Your question is quite specific. Please contact Securus Technologies customer care by phone at 972- 734-1111, by email at sales@securustech.net
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Why does it say my account is incomplete zi registered on Sept 1st 2019

Why is recorder saying my registration is incomplete I registered on September 1st 2019

1 answer
Garry Leigh
#1751384

Your question is quite specific. It is better to contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
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Who's tryn to contact me

I recieved a call from an inmate but no name

1 answer
Garry Leigh
#1749773
Your question is quite specific. Try to contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
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Why cant I log into my account. Its telling me invalid user info. I've had the same password and account for almost 6 month

Its telling me invalid user info when I put my password in. I've had same account for almost 6 months

0 answers
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How can I retrieve my phone calls if I accidentally pressed the wrong number ?

I got a phone call from Rockwall county jail but accidentally I pressed 2, how can I receive the phone calls

0 answers
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I try to male account but i dont live in usa but Norway

I dont live in usa but Norway. I can't write my adresse and country. What can i do?

1 answer
Garry Leigh
#1739511

Your question seems to be specific. Try to contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net

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how much balance does have?

how much balance does he inmate Phillip Pruitt ID # 1700390 have on his phone account. Rutherford County Detention Center Rutherford NC

0 answers
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Questions 45