Securus Technologies Questions and Answers

My granddaughter,called from an known facility from MIC Concourse ,this morning to my home phone number 225-935-0069 and I gave my card number and it was approved. However, the phone went silent,but the call was deducted from my account and I did it speak with her,other than she stayed her name for identification purposes. Thanks in advance for your help

Hello, am I the only one not able to open the web page or app? It always says server issues.

I can't put money on my account and don't get info when the money is under 10 USD. This is an open issue for days right now.

Why won’t it give me an option to pay with my credit card

How do I get my money back if my call was disconnected?

I hate the automated system I get really stressed out dealing with it especially when I really need to ask a question, Someone please tell me how can I contact Human Customer Service and talk to them on the phone and not this automated robotic sounding system?

Please help me. I have lost 4 calls and would really appreciate if someone could help me and credit my account after figuring out what is going on.

I did add a number to my account to see if it gets better.

Thank you. Blair martin

So I go and set up the account for Securus, and When I go to locate an inmate it dont show the jail he is in... Help me what do I do

I can't get through to add money on an acct for a family member. Ive used your company in the past with no trouble at all