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Sharon H Bbj
Verified Reviewer

How can I get my refund?

Top question

Securus called me on Sunday during Church, told me that I was due a refund and had 30 days to apply for it. I didn’t have any way to write the website or phone number down at the time.

I’ve tried to go on the website that I found listed and the phone number 972-734-**** and those are not letting me get to the right department. Can you please help?

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4 comments
Ashley T Eho

The inmate have been sent to another jail and I set up a visit for Friday 8th so I’m trying to get my money sent back to my account

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Guest

They don't contact people to refund them. They make it very hard to get a refund. I had $30 on my account from a year ago and now it's just gone.

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Azhar M

Pick a Number to Call Toll-Free Number: (800) 844-**** Calling Using Landline Phone/international: (800) 844-**** Main Support Line: (972) 734-**** Calling from mobile device Securus Video Connectsm Information: (877) 578-****

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Guest

I need a refund for the call out of my account and then authorize those purchases they were six dollars eachSalary five we were like seven or eight would be 30 $30 eachthank you

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Onekia M

How can I get a refund back to my bank card

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1 comment
Guest

I have paid for several video calls through Securus their system was down but I was still charged for the videos. I would like a refund on my debit card.

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Mattie A Ude
Verified Reviewer

321-837-**** my call keeps being cut off. Saying I’m on a three way or attempting a three way. I am not. Why

The call from my so keep getting cut off. A recording says I’m attempting a three way

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1 comment
Garry Leigh

Telecommunications Expert


Unfortunately, the Securus Technologies FAQ page does not provide any information about cutting off calls. Please contact Securus Technologies Customer Care and provide them with full details regarding your issue. You may try to reach out to them by phone at 972-734-1111.

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Janice S Bff
Verified Reviewer

How can I get money transferred to a commissary account from a debit account?

I thought the two payments sent this month would go directly to the inmate. I sent it to the incorrect account.

Is it possible to have the money transferred?

What is the name of the correct account for the inmate to use money in the commissary? Thank you.

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1 comment
Garry Leigh

Telecommunications Expert


Unfortunately, the Securus CustHelp page doesn't provide any information on how to transfer money from a debit account into a commissary account. Please contact Securus Customer Support and ask for assistance with your issue. You may try to reach out to them by phone at 1-80*-844-6591.

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Gracelynn T
Verified Reviewer

How will inmates know that he has an account and can make calls

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus Technologies help section, incarcerated individuals should ask jail officers if Securus is allowed there. To start using the Securus services, the individual-owned prepaid calling account should be created and debited.

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Arlene G Uzj
Verified Reviewer

need to change old number to new number so i can pay my bill ?

please advise tried several times by phone and email ,phone recorder advises that customer care is offline. and my phone is blocked cant receive calls ?

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1 comment
Garry Leigh

Telecommunications Expert

According to Securus Technologies Support, to add a telephone number you should follow the steps below:
  • Log into Securus Online;
  • In the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • Select Authorized Phone Numbers;
  • Select +Add Authorized Number;
  • Add your new telephone number;
  • Select Add Number.

To remove a telephone number, please follow the steps below:
  • In the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • Select Authorized Phone Numbers and then under Action, select the Trash Can Icon next to the phone number that you would like to remove;
  • Select Confirm if you wish to remove the number or Cancel if you decide that you no longer wish to remove the number.

If you do not have a Securus Online account, you should contact Securus Customer Care at securustech.net/contact-us/index.html.

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Ivera L
Verified Reviewer

How can I make an account

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus Technologies help section, to make the account you should follow these steps:
  • go to securustech.net/phone-products/index.html;
  • click 'Sign Up';
  • enter your email address;
  • confirm your email address;
  • create a password;
  • confirm password;
  • read Terms and Conditions and check the box to indicate you have read and agree to the terms and Conditions;
  • you should then be asked 3 security questions and answers to help secure your account;
  • provide your contact information;
  • log in.

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anne g Bnq

I need to find out why I'm still being charged 8.56 a month when my account has been closed

I don't use this anymore my son has been moved to prison

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2 comments
Deen Haq

You can't reach customer service anymore and speak to a live person. It's all automated and you will not get an option to speak to a live person.

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Garry Leigh

Telecommunications Expert

According to the Securus help section, if you no longer need your phone account you can close your account and request the remaining balance be sent back to you:
  • log in to your Securus account;
  • choose 'Manage PrePaid Account';
  • select 'Close Account'.

Unfortunately, Securus does not provide any information about if they can charge the closed accounts on the company website. Please contact the Securus customer care team for assistance. You may reach out to them by phone at (972) 734-1111.

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Mary C Oja

What if you still have the same number but a Different phone company how do I go by still getting call from inmate

My calls are not come to my phone

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus help section, to add a telephone number, please follow these steps:
  • in the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • select Authorized Phone Numbers;
  • select +Add Authorized Number;
  • add your new telephone number;
  • select Add Number.

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James T Rvn
Verified Reviewer

Can yousend to Floyd county Inaina

Can you change account to Floyd county Inaina

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1 comment
Garry Leigh

Telecommunications Expert


As stated at jailexchange.com, Floyd County Jail uses Securus Phone System for inmate calling. To get more information about the Securus services, please contact the Securus customer care team by phone at (972) 734-1111.

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Karen P Oem
Verified Reviewer

How to get my money back on my Bank card

Secures charge $4.04 and $4.56 from my bank card in i like my money back on my bank card

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1 comment
Garry Leigh

Telecommunications Expert


According to the Securus support section, to request a refund, the direct bill account holder should call Securus customer service at 1-80*-844-6591.

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Imare M

How can I delete my number from an account that’s not mine

New phone number saying account is already in use but I need to remove my number from that account so I can make my own

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1 comment
Garry Leigh

Telecommunications Expert


If your number is listed with another account, you can't create a new account with this number. As there is no access to that account, you should contact Securus customer support. You can reach them by phone number 972-734-1111.

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Joyce V Alr
Verified Reviewer

How can i add number to the account

I want to put another number with mine is there a way to do that

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus Technologies help section, to add a new phone number to your Securus account, you should follow these steps:
  • log in to Securus Online at securustech.net;
  • go to the Advance Connect/Direct Bill section;
  • choose 'Manage Account';
  • select Authorized Phone Numbers;
  • select +Add Authorized Number;
  • add your new telephone number;
  • select Add Number.

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Alyssa A Pcb

Why can't I use my credit-card on securus.

I have account with securus iam trying to put money on my account so my husband can call me and it's not letting me select Visa it keeps saying something went wrong so I called and they told me to do a MoneyGram I went to try to do the MoneyGram and they're saying that's not my account when I know it is and the lady gave me my account number something is wrong with the system can someone please get back to me and help me because I really would love to talk to my husband and I would like to be able to use my card instead of going everywhere to do a MoneyGram thank you please get back to me and have a nice day.

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus Customer Care page, Securus accepts Visa, MasterCard credit cards, bank cards and prepaid cards with a Visa or MasterCard logo that have been registered. Provided that you enter or supply the correct information, all payments paid by Visa or MasterCard, will post immediately.
Most prepaid cards have a contact number or website on the backside of the card so that you can register your card.

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Georgina M Dsj
Verified Reviewer

How can i get a refund

So the system wouldn't let me go through did it several times witch I think that's where the other charges came through how ever i also beed to know can some monies be transferred to other accounts?

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1 comment
Garry Leigh

Telecommunications Expert


According to securus refund policy to request a refund you should call Securus customer service at 1-80*-844-6591. Another way: a refund can be requested through Securus automated system or a live agent by calling 972-734-1111.

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Makayla D Sit
Verified Reviewer

How would I change the phone number to my Securus account?

I would like to change my phone number connected with the account so I will be able to put money on my account.

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2 comments
Garry Leigh

Telecommunications Expert

If you have a Securus Online account, you can easily add or remove phone numbers:
  • In the Advance Connect/Direct Bill section, Choose 'Manage Account'.
  • Select Authorized Phone Numbers.
  • Select +Add Authorized Number.
  • Add your new telephone number. Select Add Number.

If you do not have a Securus Online account, please contact Securus Customer Care at 972-734-1111.

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Latoyna Gjw

How do I get money that was supposed be refund to me. I want to put that money from my #. To another phone #.

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Malora M
Verified Reviewer

How can I make sure the account is ONLY being used by Timothy Woods.

I have not received ANY phone calls from my husband Timothy Woods. I thought something was wrong with the warren county jails kiosk .

I just was able to access the app fully and its showing calls from the Lagrange Facility.

Thats NOT THE JAIL TIM IS IN. HE IS IN THE BOWLING, GREEN JAIL AND I WANT MY ACCOUNT UPDATED TO RECIEVE HIS CALLA PLEASE!

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1 comment
Garry Leigh

Telecommunications Expert


Your question seems to be quite specific. In order to get information about your account it is better to contact Securus automated system or a live agent by calling 972-734-1111.

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Doris S Vvw

How do I add $10

Try to add money so I can talk to my husband he lock up

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1 comment
Garry Leigh

Telecommunications Expert

Securus offers a number of convenient funding methods to meet your needs. Credit/Debit Card Online or By Phone. Payment types accepted Online or By Phone.

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Crystal F Omw

Can inmates block people from contacting them

People on the out side

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Garry Leigh

Telecommunications Expert


According to the Securus Technologies support section, to prevent calls from a correctional facility handled by Securus Technologies, please contact Securus Technologies at 1-97*-734-1111.
You can also submit a request at securus.custhelp.com/app/ask.

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Gabriella P Bxl

How can I use message a inmate

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1 comment
Garry Leigh

Telecommunications Expert

According to the Securus Technologies faq section, you should use the Securus mobile app or go to securustech.net to send and receive an eMessage.

To use the eMessage service, you should follow these steps:
  • sign up for eMessaging;
  • find your inmate;
  • purchase a book of 'stamps';
  • type your message.

Stamps are used to purchase messages and send photos, eCards and Video greetings. All messages and photos are subject to review by the facility. If a message or photo or VideoGram is rejected or the incarcerated individual reply is rejected you should receive a reject message in you inbox with the reason for the rejection. Stamps are not refunded if messages or attachments are rejected.

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