Securus Technologies Questions and Answers
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Top Question
Can't add a phone number
It was once on an account I removed number and closed account how to add to new account
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answers
how can i cancel my account if i do not remember the information?
somebody made an account for me and i dont know the information i dont want the account i just want to delete it
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answer
Telecommunications Expert
According to Securus Technologies cancellation policy if you do not have a Securus Online account, please contact Securus Technologies at 972-734-1111 and they will help you to cancel account.
When will my refund be put on my debit carf
Closed account because this site did not use the jail where my son is
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answer
Telecommunications Expert
According to the Securus Technologies refund policy, you should expect your money back within 10-12 days.
Do you provide Unlimited phone calls to Niantic women's prison in Connecticut
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answer
Telecommunications Expert
Unfortunately, there isn't definite information about your inquiry. It is better to contact Securus Technologies for details by phone at 972-734-1111
Why I can't make visit appointment it says invalid user
Keeps saying invalid user?
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answers
Telecommunications Expert
Your issue seems to be specific. In order to solve your problem with making an appointment, it is better to contact Securus Technologies customer service by phone at 972-734-1111
How do I check to see if my phone number was blocked
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answer
Telecommunications Expert
According to Securus Technologies FAQs, in order to check whether your phone number was blocked, you should contact Securus Technologies customer service. You may reach them by phone at 972-734-1111.
Why was I charged
Why was I charged 45 dollars.
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answer
Telecommunications Expert
If you don't know what you were charged for or if you think that you were charged by mistake, you can contact Securus Technologies customer service by phone at 972-734-1111 or by email at sales@securustech.net
Where is my refund
My account was closed on September 23 2019 and my refund still has not came and it was 55.00 or more.They said 4 weeks it's been that long.my address is 3325 Beech Drive Decatur ga.30032
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I have tried several times to schedule on site visit but it kept saying error
It keeps saying error
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answer
Me tooooo help me too.
How do I transfer funds ?
I want to switch funds from one phone number to another
1
answer
Telecommunications Expert
Unfortunately, Securus technologies FAQs don't provide any information whether you can transfer funds from one phone number to another. You may consult Securus Technologies customer service by phone at 972-734-1111 or via online chat.
How to unblock a number
My status bar say block call customer service the number I Need unblocked is 6015264616
1
answer
Telecommunications Expert
According to Securus Technologies FAQ page, in order to unblock your number you should:
- log in to your account.
- Select manage my account.
- Find Block/Unblock my number.
- Choose unblock and confirm your action.
how i speak with someone every time i call i can not get through !!!!!!!!
1
answer
Telecommunications Expert
You can reach out to Securus Technologies customer support team by phone at 972-734-1111 or via online chat that is available 7:00 AM – 9:00 PM Central
How can I get a refund
I paid 20$ to talk on the with my boyfriend wen he called yesterday it said I had no funds and had to sign up but I just put 20$ on there on the 26 I’m and trying to figure out we’re my money went
1
answer
Telecommunications Expert
According to Securus Technologies FAQs, a refund can be requested through the automated system or a live agent by calling 972-734-1111. If you have a Securus Online account, please log into your account.
How to get a refund?
How can I get my refund?
1
answer
Telecommunications Expert
According to Securus Technologies FAQs, a refund can be requested through Securus automated system or a live agent by calling 972-734-1111.
If you have a Securus Online account, please:
If you have a Securus Online account, please:
- Log into your account.
- Select Manage Account.
- Select Close Account and confirm your action.
Are the calls cheaper if you have the local number in the state where the inmates are
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answer
Telecommunications Expert
Regarding your question it is better to contact Securus Technologies customer service by calling toll-free at 800-844-6591
How do I schedule a video visit at the facility??
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Telecommunications Expert
According to the Securus Technologies FAQ page, you schedule your video visits in advance online according to approved visitation on hours. To begin using Securus Video Visitation, you must first create a Securus Online account.
Go to: Securustech.net/Video Visitation, click "Sign Up" to create your account and add Video Visitation today.
You will be required to submit information such as your name, address, and photo identification. Once your account is created and validated, you will need to request access to one or more facilities that offer Securus Video Visitation.
Once approved by the correctional facility, you can begin scheduling your Securus Video Visitation on sessions.
Go to: Securustech.net/Video Visitation, click "Sign Up" to create your account and add Video Visitation today.
You will be required to submit information such as your name, address, and photo identification. Once your account is created and validated, you will need to request access to one or more facilities that offer Securus Video Visitation.
Once approved by the correctional facility, you can begin scheduling your Securus Video Visitation on sessions.
Hey have money on my account and phones are not going thru.
Hello, I checked my account earlier because my bf is trying to call me from Mohawk correctional facility and when I pick up it then says inmate had hung up. It has happen 4 times today. When I called they said I had money in my account so not sure why it’s doing that?
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answer
Telecommunications Expert
If you have problems with getting the calls, please contact Securus Technologies customer service by phone at 972-734-1111 or at 972-277-0300
What is the call rates calling into 573 number from Pike County
1
answer
Telecommunications Expert
Your question is quite specific. Please contact Securus Technologies customer care by phone at 972- 734-1111, by email at sales@securustech.net
Why does it say my account is incomplete zi registered on Sept 1st 2019
Why is recorder saying my registration is incomplete I registered on September 1st 2019
1
answer
Telecommunications Expert
Your question is quite specific. It is better to contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
Who's tryn to contact me
I recieved a call from an inmate but no name
1
answer
Telecommunications Expert
Your question is quite specific. Try to contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
According to Securus Technologies FAQ page in order to add a new phone number into Securus Technologies account, you should