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Top Question

Can't add a phone number

It was once on an account I removed number and closed account how to add to new account

3 answers
Anonymous
#1689620
It takes 3 days for the number to close off the old account, after 3 days you can add the number on your new account.
Ann McDonald
#1689296

According to Securus Technologies FAQ page in order to add a new phone number into Securus Technologies account, you should

  1. Log into Securus Online, in the Advance Connect section,
  2. Choose 'Manage Account' next to authorized phone numbers; select 'Edit'
  3. Select country code, enter the 10 digit phone number in the box (format no hyphens: xxxxxxxxxx) and save changes. You can contact Securus Technologies customer service by phone at 972- 734-1111, by email at sales@securustech.net
Delisha
#1686445
Add the number to new account
View more answers (2)

How can I get my refund

by Donna

I had money left on my account that I hadn’t used but now it’s saying add money and I should still have some on there who do it talk to

0 answers
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How can I get my refund ?

by Crispin

This extra money not used my phone account. acct.# 1192540234

0 answers
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On my account the status is saying blocked. And it also won't let me add facility on inmate search. Please help

by Nishat

0 answers
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Why my payment won’t go through now and I never had a problem before

They’re not accepting my payment

1 answer
Anonymous
#1810555
received a call from an inmate ,but machine didn't recognized the card numbers on my credit card.
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Why can't I accept calls when I press 1 it just keeps repeating the message.

Everytime my husband calls and I push the one it doesn't connect intill maybe the fifth call . After I push the one it keep repeating the message.

Why so? Please help.

1 answer
Garry Leigh
#1799232
As stated at aclu.org, Securus purports to obtain authorization and consent by playing a prerecorded message at the start of a prisoner’s call that tells the person on the other end that their location information will be collected. It then prompts the person to press '1' to accept the call.
Unfortunately, Securus Technologies does not provide any information about message repeating when pressing '1'.
However, people discuss the phone connection issue on the forum at prisontalk.com. They recommend the following solutions:
  • use the corded phone;
  • keep pressing '1' until it works;
  • contact the Securus Technologies support team.

To get more information about the Securus Technologies products and services, please reach out to them by phone at (800) 844-6591 (toll-free number) or by email at sales@securustech.net. There is also an online chat at securustech.net which is available 7:00 AM – 9:00 PM Central.
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Can I use a Wal-Mart family plan phones?

1 answer
Garry Leigh
#1789457
According to prisontalk.com, Walmart Family Plan phones are accepted by Securus. However, to be 100% sure, it is better to contact Securus Technologies customer service by phone at 972-734-1111
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how can i cancel my account if i do not remember the information?

somebody made an account for me and i dont know the information i dont want the account i just want to delete it

1 answer
Garry Leigh
#1786057
According to the Securus Technologies cancellation policy if you do not have a Securus Online account, please contact Securus Technologies at 972-734-1111 and they will help you to cancel the account.
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When will my refund be put on my debit carf

Closed account because this site did not use the jail where my son is

1 answer
Garry Leigh
#1784252
According to the Securus Technologies refund policy, you should expect your money back within 10-12 days.
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Do you provide Unlimited phone calls to Niantic women's prison in Connecticut

1 answer
Garry Leigh
#1782182
Unfortunately, there isn't definite information about your inquiry. It is better to contact Securus Technologies for details by phone at 972-734-1111
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Why I can't make visit appointment it says invalid user

Keeps saying invalid user?

2 answers
Garry Leigh
#1780801
Your issue seems to be specific. In order to solve your problem with making an appointment, it is better to contact Securus Technologies customer service by phone at 972-734-1111
Anonymous
#1780606
I cannot finish the sign up process for a visit on site. I went as far to uploading fotos. So i mistakenly sent in 2 regular fotos. I later recieved a i regret to inform you denied applicant for visitations. I called find out oh the 2nd foto should be my driver license. I cant correct it now. After i upload my drivers license i get its not found error occur. Ive tried home computer cell phone different servers. Help meeeee.
View more answers (1)

How do I check to see if my phone number was blocked

1 answer
Garry Leigh
#1774259
According to Securus Technologies FAQs, in order to check whether your phone number was blocked, you should contact Securus Technologies customer service. You may reach them by phone at 972-734-1111.
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Why was I charged

Why was I charged 45 dollars.

1 answer
Garry Leigh
#1772157
If you don't know what you were charged for or if you think that you were charged by mistake, you can contact Securus Technologies customer service by phone at 972-734-1111 or by email at sales@securustech.net
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Where is my refund

by Tasheka

My account was closed on September 23 2019 and my refund still has not came and it was 55.00 or more.They said 4 weeks it's been that long.my address is 3325 Beech Drive Decatur ga.30032

0 answers
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I have tried several times to schedule on site visit but it kept saying error

It keeps saying error

1 answer
Anonymous
#1780607
Me tooooo help me too.
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How do I transfer funds ?

I want to switch funds from one phone number to another

1 answer
Garry Leigh
#1765180
Unfortunately, Securus technologies FAQs don't provide any information whether you can transfer funds from one phone number to another. You may consult Securus Technologies customer service by phone at 972-734-1111 or via online chat.
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How to unblock a number

My status bar say block call customer service the number I Need unblocked is 6015264616

1 answer
Garry Leigh
#1758417
According to Securus Technologies FAQ page, in order to unblock your number you should:
  • log in to your account.
  • Select manage my account.
  • Find Block/Unblock my number.
  • Choose unblock and confirm your action.
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how i speak with someone every time i call i can not get through !!!!!!!!

1 answer
Garry Leigh
#1758902
You can reach out to Securus Technologies customer support team by phone at 972-734-1111 or via online chat that is available 7:00 AM – 9:00 PM Central
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How can I get a refund

I paid 20$ to talk on the with my boyfriend wen he called yesterday it said I had no funds and had to sign up but I just put 20$ on there on the 26 I’m and trying to figure out we’re my money went

1 answer
Garry Leigh
#1761993
According to Securus Technologies FAQs, a refund can be requested through the automated system or a live agent by calling 972-734-1111. If you have a Securus Online account, please log into your account.
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How to get a refund?

How can I get my refund?

1 answer
Garry Leigh
#1754930
According to Securus Technologies FAQs, a refund can be requested through Securus automated system or a live agent by calling 972-734-1111.

If you have a Securus Online account, please:
  1. Log into your account.
  2. Select Manage Account.
  3. Select Close Account and confirm your action.

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Questions 55