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Top Question
#47802

How can I get my refund?Securus called me on Sunday during Church, told me that I was due a refund and had 30 days to apply for it. I didn’t have any way to write the website or phone number down at the time.

I’ve tried to go on the website that I found listed and the phone number 972-734-**** and those are not letting me get to the right department. Can you please help?

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Answer:
by #2073162

The inmate have been sent to another jail and I set up a visit for Friday 8th so I’m trying to get my money sent back to my account

by #1935383

They don't contact people to refund them. They make it very hard to get a refund. I had $30 on my account from a year ago and now it's just gone.

by #1925982

Pick a Number to Call Toll-Free Number: (800) 844-**** Calling Using Landline Phone/international: (800) 844-**** Main Support Line: (972) 734-**** Calling from mobile device Securus Video Connectsm Information: (877) 578-****

by #1904294

I need a refund for the call out of my account and then authorize those purchases they were six dollars eachSalary five we were like seven or eight would be 30 $30 eachthank you

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Question:
#67606

How can I get a refund back to my bank card.

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by #2012048

I have paid for several video calls through Securus their system was down but I was still charged for the videos. I would like a refund on my debit card.

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Question:
#66574

321-837-**** my call keeps being cut off. Saying I’m on a three way or attempting a three way.

I am not.

Why.

The call from my so keep getting cut off. A recording says I’m attempting a three way

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Answer:
by #2001229


Unfortunately, the Securus Technologies FAQ page does not provide any information about cutting off calls. Please contact Securus Technologies Customer Care and provide them with full details regarding your issue. You may try to reach out to them by phone at 972-734-1111.

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Question:
#66408

How can I get money transferred to a commissary account from a debit account?I thought the two payments sent this month would go directly to the inmate. I sent it to the incorrect account.

Is it possible to have the money transferred?

What is the name of the correct account for the inmate to use money in the commissary? Thank you.

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Answer:
by #2000823


Unfortunately, the Securus CustHelp page doesn't provide any information on how to transfer money from a debit account into a commissary account. Please contact Securus Customer Support and ask for assistance with your issue. You may try to reach out to them by phone at 1-80*-844-6591.

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Question:
#66284

How will inmates know that he has an account and can make calls.

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Answer:
by #2000091

According to the Securus Technologies help section, incarcerated individuals should ask jail officers if Securus is allowed there. To start using the Securus services, the individual-owned prepaid calling account should be created and debited.

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Question:
#65173

need to change old number to new number so i can pay my bill ?please advise tried several times by phone and email ,phone recorder advises that customer care is offline. and my phone is blocked cant receive calls ?

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Answer:
by #1995446

According to Securus Technologies Support, to add a telephone number you should follow the steps below:
  • Log into Securus Online;
  • In the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • Select Authorized Phone Numbers;
  • Select +Add Authorized Number;
  • Add your new telephone number;
  • Select Add Number.

To remove a telephone number, please follow the steps below:
  • In the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • Select Authorized Phone Numbers and then under Action, select the Trash Can Icon next to the phone number that you would like to remove;
  • Select Confirm if you wish to remove the number or Cancel if you decide that you no longer wish to remove the number.

If you do not have a Securus Online account, you should contact Securus Customer Care at securustech.net/contact-us/index.html.

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Question:
#63202

How can I make an account.

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Answer:
by #1988467

According to the Securus Technologies help section, to make the account you should follow these steps:
  • go to securustech.net/phone-products/index.html;
  • click 'Sign Up';
  • enter your email address;
  • confirm your email address;
  • create a password;
  • confirm password;
  • read Terms and Conditions and check the box to indicate you have read and agree to the terms and Conditions;
  • you should then be asked 3 security questions and answers to help secure your account;
  • provide your contact information;
  • log in.

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Question:
#62935

I need to find out why I'm still being charged 8.56 a month when my account has been closed.

I don't use this anymore my son has been moved to prison

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Answer:
by #2478710

You can't reach customer service anymore and speak to a live person. It's all automated and you will not get an option to speak to a live person.

by #1986925

According to the Securus help section, if you no longer need your phone account you can close your account and request the remaining balance be sent back to you:
  • log in to your Securus account;
  • choose 'Manage PrePaid Account';
  • select 'Close Account'.

Unfortunately, Securus does not provide any information about if they can charge the closed accounts on the company website. Please contact the Securus customer care team for assistance. You may reach out to them by phone at (972) 734-1111.

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Question:
#62658

What if you still have the same number but a Different phone company how do I go by still getting call from inmate.

My calls are not come to my phone

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Answer:
by #1986926

According to the Securus help section, to add a telephone number, please follow these steps:
  • in the Advance Connect/Direct Bill section, Choose 'Manage Account';
  • select Authorized Phone Numbers;
  • select +Add Authorized Number;
  • add your new telephone number;
  • select Add Number.

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Question:
#62653

Can yousend to Floyd county Inaina.

Can you change account to Floyd county Inaina

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Answer:
by #1986927


As stated at jailexchange.com, Floyd County Jail uses Securus Phone System for inmate calling. To get more information about the Securus services, please contact the Securus customer care team by phone at (972) 734-1111.

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