Securus Technologies Questions and Answers
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How can I get my number unblocked to receive calls from a facility
Got a call n I was half asleep I hit 6 instead of 1 n it blocked my number n I don't want my number blocked its a love one calling
Can't receive calls
I have 2 different people trying to call me from 2 different prisons & when they call, they are saying it's busy. I never had this problem before & I contacted my phone company & everything is good on that end.
How can I get my refund?
The machine they set up for the video call didn’t go thru. Because the wasn’t working and they been complaining about it for months.
So my video call didn’t go thru to connect with my husband. So I’m demanding my refund and get you machine fixed. And why would you or the facility put a video call where you guys know it don’t work. You guys mad me have a bad night and I am really upset.
It’s frustrating to try to see how I’m going to get my money back call the number 30 times did what they ask and nothings. I had look in the webs so many time until I found this.
ARE YALL CLOSED
I’m Tryna get my phone unblock and no I didn’t block it y’all did
How can I resolve my payment issue
Account got overdrawn
I accidentally pressed 4 than 5 are these options because my call disconnected after that.
Accidentally hit 4 and than 5
when i press 1 to anser it does not connect
Troubleshoot on calls
Every time i press 1 to accept an incoming call from the correctional facility, it won’t take it. I’ll keep pressing on the number 1 & I would end up missing the call cause it won’t receive the 1
I am trying to activate my account ,but never got my pin
I don't have my account pin, your system says I do. I can not activate with out 4digit pin
How many telephone numbers can be on account?
I accidentally blocked phonecalls
Well I was trying to answer the phone and accept the phone call present one I press 3 and I believe I block his phone calls to my phone how can I unblock it or who can I call to help me
Will not let me press 1.
I can receive calls but it will not let me press 1 to receive the call, i have a active account.
How to unblock this inmate calls
I accidentally hit the wrong key on the phone
Why was my money not debit back into my bank account yet?
I called on January 12th customer service stated my account was closed & said in 10 business days my $25.00 would be refunded back to my debit card and it was not processed yet.I told them specifically not to mail the check because the automated system got my address wrong this is very annoying and you can never speak to a live agent.
Can i get an online account?
Can I open an online account for my inmate?
How can I get my refund
I had money left on my account that I hadn’t used but now it’s saying add money and I should still have some on there who do it talk to
How can I get my refund ?
This extra money not used my phone account. acct.# 1192540234
On my account the status is saying blocked. And it also won't let me add facility on inmate search. Please help
Why my payment won’t go through now and I never had a problem before
They’re not accepting my payment
Why can't I accept calls when I press 1 it just keeps repeating the message.
Everytime my husband calls and I push the one it doesn't connect intill maybe the fifth call . After I push the one it keep repeating the message.
Why so? Please help.