Securus Technologies Questions and Answers
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Why can’t I fund my sons account in ADOC #277151
I can fund my account for him to call me but when I use the same debit card to fund his account to use the tablet it declines the very same card I use to fund my account.
My phone number has changed can I update phone number with an account that already is funded
How to talk with a live person
I have scheduled a visit with my husband who is incarcerated twice now and when I check the app the visit is no longer scheduled. So I set up another visit and now it's not showing either.
It's our daughters bday and all she wanted was to see her dad.
This is very disturbing that I can not reach a live person to get it corrected. So how can I talk with a live person
Quiero desbloquear las llamadas para poder recibir la llamada pero no se cómo hacerle me pueden ayudará desblokiarlo porfa
Esque por accidente toke un botón que no era y se blokio ahora no puedo revivir la llamada de mi esposo me pueden ayudar a desblokiarlo porfa para poder ablar con el
I put money into my account why is it not there I put 20.00
Why is my app not working?
My app has been working fine and today it’s been on and off working and now it won’t even let me sign in to see my messages or send any. Is something going on with the app?
How can I change the pirmary number on my account
Why is it saying failed to add number when my mom tries to add it to her acct
My mother in law is trying to add my number to her acct and it keeps saying failed to add number at this time why is it doing that??
How can I get a refund back to my bank card
Why does my GD video account still showing the pending status after 3 week's when it worked before that fine
My *** account was working fine before 3 or 4 weeks ago and now it not only cancelled every visit I had scheduled but tells me it's pending and I can't schedule *** I'm pissed off about it. I've called every *** number you have listed on the website so don't answer me back with the "according to the securus website *** response" with those exact numbers that resolve nothing because none of that mess works and I'm *** over it. Either respond with an actual solution of resolve it your *** self "mr/mrs EXPERT" thanks so much
How can I change my email and password if I don’t have access to email or number on my account
How do I change the facility someone is in
321-837-**** my call keeps being cut off. Saying I’m on a three way or attempting a three way. I am not. Why
The call from my so keep getting cut off. A recording says I’m attempting a three way
How can I get money transferred to a commissary account from a debit account?
I thought the two payments sent this month would go directly to the inmate. I sent it to the incorrect account.
Is it possible to have the money transferred?
What is the name of the correct account for the inmate to use money in the commissary? Thank you.
How will inmates know that he has an account and can make calls
How can i get a refund
I sat up an account for voice calls and the jail the inmate is in doesnt use that company anymore.
How can I get my money back and speak with someone
I opened up a Securus net account in March of 2020 with $15 I never use it however today I just added $8 in a certain and change but when I received another phone call the call could not go through stating that I needed to add money to the account you can never talk to anybody with Securus NET LIVE so I would like my money back
need to change old number to new number so i can pay my bill ?
please advise tried several times by phone and email ,phone recorder advises that customer care is offline. and my phone is blocked cant receive calls ?
My Securus app is not working
My Securus app is not working can you please help and I have a video visit at 11
Is securus the correct phone company for the Hidalgo County Detention Center Jail in Edinburg Texas??