Securus Technologies Questions and Answers
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How can I make an account
I need to find out why I'm still being charged 8.56 a month when my account has been closed
I don't use this anymore my son has been moved to prison
What if you still have the same number but a Different phone company how do I go by still getting call from inmate
My calls are not come to my phone
Can yousend to Floyd county Inaina
Can you change account to Floyd county Inaina
How to get my money back on my Bank card
Secures charge $4.04 and $4.56 from my bank card in i like my money back on my bank card
Why has it been almost 2 months without receiving calls
This is so frustrating when us customers are spending our hard earned money to be able to talk to our love ones to no avail it’s been damn near 2 months all through out the holidays with no communication I hate your service I have an active account with money on it why is it I can’t speak with my family to top it off there is no live person to help you
How can I delete my number from an account that’s not mine
New phone number saying account is already in use but I need to remove my number from that account so I can make my own
How can i add number to the account
I want to put another number with mine is there a way to do that
Inmate ID# in Securus acct is different than it is in prison system?
I want to put money on niece’s acct but her ID# in Securus is different (old one from last incarceration) than the one that shows up in prison system this time? Will she get it if numbers are different?
Why can't I use my credit-card on securus.
I have account with securus iam trying to put money on my account so my husband can call me and it's not letting me select Visa it keeps saying something went wrong so I called and they told me to do a MoneyGram I went to try to do the MoneyGram and they're saying that's not my account when I know it is and the lady gave me my account number something is wrong with the system can someone please get back to me and help me because I really would love to talk to my husband and I would like to be able to use my card instead of going everywhere to do a MoneyGram thank you please get back to me and have a nice day.
How can fix my account my husband cant call me i already added money ?it wont let him? And i wont receive it?
He cant call me it doesnt let him call me
Trying to set up a video visit
How do I get a pass code to finish setting up video and how much does it cost
Money account management
My friend has money on her account. But she doesn’t need it anymore.
But I want to use it. How do I get her money from her account to my account?
The Dialpad is unresponsive during free call
I received my mother's weekly call but IVR was repeatedly unresponsive when I pressed one to accept, I tried saying 1 after the beep a couple of times , and then I pressed 6 trying to create an account and the IVR was still unresponsive. The IVR wouldn't recognize ANYTHING. How am I supposed to speak with my mother if this system isn't working???
How can i get a refund
So the system wouldn't let me go through did it several times witch I think that's where the other charges came through how ever i also beed to know can some monies be transferred to other accounts?
How would I change the phone number to my Securus account?
I would like to change my phone number connected with the account so I will be able to put money on my account.
How can I make sure the account is ONLY being used by Timothy Woods.
I have not received ANY phone calls from my husband Timothy Woods. I thought something was wrong with the warren county jails kiosk .
I just was able to access the app fully and its showing calls from the Lagrange Facility.
Thats NOT THE JAIL TIM IS IN. HE IS IN THE BOWLING, GREEN JAIL AND I WANT MY ACCOUNT UPDATED TO RECIEVE HIS CALLA PLEASE!
How do I add $10
Try to add money so I can talk to my husband he lock up
How do I Change my number
It won't let me Change my number it said error