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Refund

My husband got deported the next day I put money on his inmate debit so I how can I get my refund

1 answer
HelpCenter_PissedConsumer
#1618344
The procedure depends on what account you have: AdvanceConnect, Direct Bill, Traditional Collect, Inmate Debit. Find out details on how to receive a refund based on the account you have here https://securustech.net/web/securus/terms-and-conditions
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After my account was approved,no other communication

My granddaughter,called from an known facility from MIC Concourse ,this morning to my home phone number 225-935-0069 and I gave my card number and it was approved. However, the phone went silent,but the call was deducted from my account and I did it speak with her,other than she stayed her name for identification purposes. Thanks in advance for your help

1 answer
Irene Moore
#1696523

The Securus Technologies FAQ page provides a list of causes for disconnect reasons. Your calls may be disconnected if a call violation is detected. To avoid being disconnected do not:

  • Transfer the call
  • Use call waiting
  • Put the call on hold
  • Press any button on the keypad
  • Use call forwarding
  • Conference another person on the phone
  • Make a 3-way call Use a cordless phone


If you believe you were disconnected for another reason, please follow the link https://securustech.net/wp-content/uploads/Dropped-Call-Investigation-Form.pdf to complete and submit the attached form within 90 days of the disputed call. Please allow up to 5 days from receipt of the form for resolution.

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Issues with app and webpage

Hello, am I the only one not able to open the web page or app? It always says server issues.

I can't put money on my account and don't get info when the money is under 10 USD. This is an open issue for days right now.

1 answer
Irene Moore
#1696521

If you have any issues with accessing your account, please contact Securus Technologies Customer Care Team by phone at 1-800-844-6591, by email at sales@securustech.net, or by live chat. Please note that their customer care team is available 24/7.

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I need to speak with a live person

Why won’t it give me an option to pay with my credit card

2 answers
Irene Moore
#1696520
If you need any assistance, you may contact Securus Technologies Customer Service by phone, by email, by mail, or via social networks. 


Securus Technologies Customer Service

  • Mailing Address: Securus Technologies Inc. 4000 International Pkwy Carrollton, Texas 75007-1951 United States.

Anonymous
#1618695
I have the same issue. If you talk to live agent they charge you $5.00. This is ridiculous since the only way to pay is to contact them. Let them know so they can fix and will refund half the pay of $5 dollars. That’s what I did but haven’t received any calls and now gotta call them again. Goidluck
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Money back or free call or something

How do I get my money back if my call was disconnected?

1 answer
Irene Moore
#1696518
According to the Securus Technologies FAQ section, a refund can be requested through an agent, web, or IVR. Credit card payments are refunded to the same payment source used by the Friends and Family. For all credit/debit card transactions made by phone or on the company website, refunds will be applied to the credit/debit card you last used. For refunds on accounts that were paid by payments mailed in, a refund check will be mailed via regular U.S. Postal Service. Western Union payments are refunded back to WU and MoneyGram payments are refunded in the form of a check. Please note that it usually takes from 2 to 3 weeks to receive a refund. 


The company FAQ page also provides comprehensive information on how to avoid being disconnected. The offender telephones have features that may disconnect your call if a violation is detected. To avoid being disconnected, do not:

  • Transfer or put the call on hold
  • Use a cordless phone
  • Stop your conversation for long periods of time
  • Turning off any auto downloads to applications, GPS, or e-mail
  • Avoid using Speakerphone, etc.

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Customer Service

by Katerine

I hate the automated system I get really stressed out dealing with it especially when I really need to ask a question, Someone please tell me how can I contact Human Customer Service and talk to them on the phone and not this automated robotic sounding system?

0 answers
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I have lost 4 calls

by Rickia

Please help me. I have lost 4 calls and would really appreciate if someone could help me and credit my account after figuring out what is going on.

I did add a number to my account to see if it gets better.

Thank you. Blair martin

0 answers
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Not showing the jail I need!!!

by Vedant

So I go and set up the account for Securus, and When I go to locate an inmate it dont show the jail he is in... Help me what do I do

0 answers
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Can't connect

by Jamariah

I can't get through to add money on an acct for a family member. Ive used your company in the past with no trouble at all

0 answers
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Questions 49