Houston, Texas
1 comment
Not resolved

Your issues are 100% the s a me issue I called and spoke to A.D.about (dropped calls when the reception had 3 or 4 bars and advising that 3rd party calls weren't allowed) and he stated the same about the cell phone policy and placed me on hold, knowing I had a cell phone not a land line.

There is no reason why a call showing a duration of 1 or 2 min should not be refunded. It's common courtesy and just the right thing to do. I asked to speak to a supervisor abs he refused,. Ieven asked if he was denying my right to speak to a supervisor and actually said, I stated that two times.

He was an arrogant smart Alec and had no empathy and I can tell he is trained very well to answer the ovine, define credits and refuse transferring the call to anyone else. I even advised that I have no other issues with my phone or reception until I use Securus. The sad part is they know that loved ones are stuck between a rock and a hard place and have to speak to thier loved ones. May God bring them all karma and place them in a similar situation and see how it feels to not be able to contact thier loved ones.

This company is taking advantage of people's need to be in touch w/thier loved ones.Very evil.

Had an Experience with Securus Technologies?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Just document everything and if possible record the calls and for 22 dollars you can take them to court and have fun!

You May Also Like

Ooredoo - Slow 4G Internet Speed Ooredoo "I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more..." Read more 5linx - Please Do Your OWN Research Before Making Comments! 5linx "I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more Securus Technologies - Review about Video Visitation from Philadelphia, Pennsylvania Securus Technologies "Securus tech is a complete scam. I'm so upset with them. Today was my babe's birthday and unfortunately the video visit wouldnt go through. Apparently they're so out of date..." Read more Rise Broadband - TERRRIBBBLLLEEE! Rise Broadband "They charged me for 15Mb for over a year with poor bandwidth all the way. FINALLY a tech came out and said the tower won't even do over 5Mb. What..." Read more Penske Truck Rental - The worst company ever Penske Truck Rental "I live in an apartment complex and came out side to leave to have a movers blocking me and every one else in they did not try to move or..." Read more Good People Good Company at Mariner Finance Mariner Finance "They are professional, courteous and polite. This company has helped me after my son passed away with no life insurance leaving behind a new home, his wife and a 14..." Read more Done Com - Poor customer service and unprofessionalism Done Com "We engaged done.com for replacing toilet seats and faucets in multiple bath rooms at our home in December. The service technician came late for appointment and left after two hours...." Read more Lbc Express - Rude Lbc Express "I dont like my experience in lbc..kasi tumawag sila sakin na andyan na daw yung delivery.tapos sabi ko na epadeliver sa bahay kong saan nakaadress ..sabi nila firsttime daw nila..." Read more