Securus Technologies Reviews and Complaints
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315
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$14.1K
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What was your experience with Securus Technologies?
Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Value
- Sincere
made purchase set up account via email instructions. funds not posted to acct. Emails and phone message not returned. Chat told me rec't and account number not good enough i needed 20-22 digit confirmation number sent via email that i did not rec' I feel like i've made...
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I didn't like
- Paying for something and not receiving item
- Misleading
- Paying and not receiving
Securus Technologies - Charged for video visitation several times
April 2018: It is impossible to reach a live Securus customer service person! I put $ on an inmates phone to call me; however, I have been charged for 4 video visits which we NEVER had nor did I sign up for it. Two charges of $33 and two charges of $43!!! All in 10 days. What a RACKET!!!
Securus Technologies - NO AUDIO AT ALL
All he head dumb was static and i heard nothin.i wouls like my money backpz
I put $40.00 on an inmate calling account. Calls from the jail to me are denied, robomessage says 'no money in the account.' My online chat with a so called Securus Rep said 'it's a jail issue. We have nothing to do with that." Me: 'I set this up with you as the...
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Securus Technologies - Not working having trouble
My husband Phone in Brazoria County Jail is not working phones are cutting off
Securus Technologies - *** you
Maggot *** won't load money
Securus Technologies - Horrible phone and customer service
Constant muffled calls, calls were my love one can't here me resulting in them calling back, and me paying for a connect call twice, or sometimes more than once. Let's not talk about the wait time for there cust service reps. Horrible all around service.
In january i tried to video visiy remotely. Because i was having iasues with it connecting with my laptop i took an hour out of my time to call securus and have them walk me through all the steps to set it up correctly. Ivwas told i would not have any issues. Well that...
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I agree with everyone here. Dropping calls, hard to hear and blaming it on our internet connection. My 1st degree is accounting and the second is programming. I owned and managed data centers at one point so know what is happening here. YOu pay a high price for really...
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Similar to Securus Technologies
Securus Technologies - Cannot hear the caller
I could not hear my sister, the call was entirely jumbled up, please help!!!