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Securus Technologies - Refund

My son didnt pick up for visit call the unit thdy said it was doen need a refund ir credit thank you
3.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1305825
I used my debit card to fund a phone and visit account for 2 weeks. All of a sudden one day, my payments won't go through. Their "customer service" said I couldn't use the card everyday or it was considered "fraudulent activity". Problem is, in order to schedule a...
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1.9
I didn't like
  • Customer service
  • Severe website issues consistently
  • Payment problems due to website
#1305362
8 mins time ticking could only see me on a white screen...4 mins later boyfriend appear on screen...n guess what he could only see top of head...screen freezes i can't adjust my camera... 5 mins trying to fix problem fixed...5 wasted asking lady on duty for...
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1.7
#1302360
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Securus Technologies - Where did my funds go ? Was this inmate able to use my funds

Its my account with another number attached to it. Was this immate able to use my funds to call other people besides mine ?
#1302218
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Securus Technologies - Receiving money from inmate account

Western union will not give me the MTCN# that i need to claim my funds. They advised me to contact Sucurus (the sender to get the #)
#1301202
I logged onto my securus mobile account to add money and i had a negative balance of $78.00 and there is no reason it should be negative at all. I need my account up and running as soon as possible my husband is currently in pike county jail and i to speak with him...
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4.1
#1300398
This company is a scam! They are taking advantage of people who have a loved one in prison. 1st of all their rates are super high! And they have Sneaky customer service agents who talk you into things like Direct Billing inwhich they claim is better. But they start you...
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OurBear
OurBear

Same problem I had with them blocking my debit card and not allowing me to deposit money! Customer service had no clue! It was a joke!

1.0
#1299177
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Securus Technologies - Ridiculous

The phone system will not register that I’m pressing a button as such I’ve missed 2 calls.
#1298684
Ive had the same phone number for years and tge automated phone system recognises my number im calling from...but its crediting my deposits somewhere else and leaving me empty handed and crying when i cant talk to my son. Customer service can only apologise and do...
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2.5
#1297979

Contact Securus Technologies

Mailing Address:
Securus Technologies Inc.
PO Box 1109
Addison, TX 75001
Phone:
(800) 844-6591
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Securus Technologies - Bad services

Keeps saying there was a 3 way call no one was on the phone besides me and the inmate he called 2 times I don't understand why they kept hanging up my calls
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1295637