Anonymous
map-marker Greenwood Village, Colorado

Bad business

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Review for Secure Technologies:

Ive had nothing but frustration trying to get in touch with Secure Technologies. Their customer service is a nightmare.

Its nearly impossible to speak with an actual agentevery time I call, I get stuck in an endless loop of automated messages. The system either wont connect me or just hangs up on me altogether. Its clear they have no interest in offering real customer support.

It feels like this company is operating as a monopoly, taking full advantage of their market position with zero regard for customers.

Their customer service system is designed to keep you away, and it's maddening. I would not recommend this company to anyone unless they drastically improve how they handle their customer support.

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User's recommendation: Help het rid if this monopoly

Sotero Dpp

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Verified Reviewer
| map-marker Houston, Texas

My call tonight didn't connect could not hear and was billed for it

Contains 1 confidential file for company representatives

There is a problem with the phones at the jail and I was charged for a no call.. the call was accepted but we could not hear each other it was blank but I was still charge for the call which I should half to pay for a call that I didn't hear on

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User's recommendation: Want a refund for the call I couldn't hear

Anonymous
map-marker Bellevue, Washington

Suck *** customer service and this is what I sent them for there phone call feedback

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Not only did the first person I talked to last week was not correct for the person I talked to today your phone service sucks at every prison my son has been to they have all sucked not being able to hear or very static when talking or dropping a couple calls and the only reason I get from Securus is it must be the prisons issue but its not your phone service is horrible there always blaming someone else your customer service is a joke. If I could get another way to talk to my son I would so your service is the only one there is at the moment and its a rip off and the mailing system is completely stupid and I cant even communicate through a letter because he does not have a tablet and you or the prison wont issue him one the tablet that he did have didnt work have the time and I think your mailing system having to pay for the letter I already sent is *** this is just another way for prisoners families to make you people money

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User's recommendation: There is no other choice

Lauresia A

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Verified Reviewer

Inmate needs new tablet

Larry Pitre, inmate -179992 at Bent County Correctional, has a broken tablet and needs a replacement. Please contact the facility.

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Pros:
  • Effective connection to family members in prison
Cons:
  • No way to contact and talk to actual agents

Preferred solution: Need replacement

User's recommendation: Call my phone 323-769-****

Anonymous
map-marker Austin, Texas

Get screwed

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Securus Technologies - Get screwed
Securus Technologies - Get screwed - Image 2

I am having an issue with emessaging on securus and have written to plenty of sevurus site but now it is very troublesome because I have been a long term jpay user and had to get used to securus and now when I had an issue of not being able to log in and called to see why my troubles started of not being able to use the emessaging so I had been told on 08/18/24 it would take 15 days and then they say 30 days. it gets very frustrating plus also since I can't write directly to the facilities where I have friends and family incarcerated I don't even know if they are receiving my mail unless I call the facilities where they are incarcerated and I have done that a couple of times but that shouldn't be what we do because every day there has been error issues or system issues and there's no way one company should have the monopoly on how we communicate with our loved ones who are incarcerated when they can't handle all the issues due to all the states they have their system in and now with so many countries they added to their system so many people will be experiencing more issues so when will we be allowed to write and mail our on letters to the main facilities where our loved ones are incarcerated?

I am so tired of my friends and family thinking I don't want to communicate with them. something has to change.

I will keep writing to others to find out what is going to get done or how they will fix this problem.

Sincerely,

Tina

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User's recommendation: Don't believe a word securus technology tells you

Lakeshia N Ssq

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Verified Reviewer
| map-marker Saint Louis, Missouri

Account

I have been calling since jan 3 2025 trying to see why do a rcf keeps getting on my account I have talked to several individuals and they all keep giving me the run around about my documents. I sent them in some supervisors said they were fine and others said no I need more documents but everything on the app is saying active besides the phone connect.

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Keirsten Ndb

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Verified Reviewer
| map-marker Nashville, Tennessee

Duplicate accts

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Total runaround. Not able to speak to a real person. Never understood procedure to set up correct account for inmate in Davidson County, TN .

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Patrick C Vjp

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Verified Reviewer

Change my email

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Trying to change my email on the website since they partnered with JPay. The website tells me to call an agent with their phone number, however, there is no option to contact an agent.

I have already sent a few emails over the past two weeks and have not received a response yet. I have just sent another email and am hoping to hear back soon.

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Preferred solution: access to change my email on my account

Anonymous
map-marker Venda Do Pinheiro, Lisbon

Absolutely horrendous

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Being in Portugal no calls allowed no videos allowed no customer phone number provided for assistance absolutely a horrendous experience and company sucks

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User's recommendation: Don’t use them they take your money do jack crap

Anonymous
map-marker Minneapolis, Minnesota

Refund

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You set a company that preys upon families with incarcerated loved ones, you promiss to be able to speak with them, u take my money..yet this "company" dose not work with the jail my loved one is in..you're *** criminals and I hope you contract a painful cancernope

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Becky M Fnd

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Verified Reviewer

Need to cancel old account and set up a new one

Help me set up a new account. Let me speak to a HUMAN.

My old account has my daughters name on it. The prison system wont accept this. Please help me.

I want to be able to fund my sons accounts. And to speak to him on the phone.

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Preferred solution: I would lik to close my old account and set up a new one.

Zairah Hmt

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Verified Reviewer
| map-marker San Antonio, Texas

Everything this app sucks

Everytime I'm writing it cuts me off and sometimes I have to start all overs just to get a sorry we're having difficulties with our system and it doesn't even save it to draft this is all the time fix ur sorry *** system and it's not the prison cuz I communicate to 3 different units and it's the same *** every time and why don't they get some of my letters it doesn't even say sent if my letter gets rejected then it should say rejected not just taken off or deleted it's very very frustrating on my side I can imagine how the inmates feel up grade ur securus or SUCKurus

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User's recommendation: I can't recom

1 comment
Jamelia Fxe

Same thing happens to me.Securus is a joke. The only reason they still exist is they have a monopoly. Kick backs to the prison system should not be allowed.

Katie J Kck

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Verified Reviewer

Awful Service

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I scheduled a video visit. It was for yesterday.

I could not log on and my loved one could not either. I called Securus. They said they sent an email the day before stating video visits would not be available until the 25th or maybe the 26th. They were upgrading the system.

How nice of Securus to wait until the week before Thanksgiving to upgrade the system. They wanted people to scramble for Thanksgiving visits.

This company is absolutely awful. I have had issues with this company before.

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Cons:
  • Poor customer service

User's recommendation: Stay away at all costs from this company.

Anonymous
map-marker San Antonio, Texas

SUCKurus that name fits the sorry *** app better cuz it sucks

I pay for postage stamp prior to writing a message right so when I'm writing texting typing however you want to call it it's a letter going out like mail cuz I pay for a stamp right so if I'm 1000 words in my letter and ur app throws me out cuts me off or say experiencing difficulties and doesn't save my letter to drafts or just the first 10 words wouldn't that be obstruction of correspondence if they don't receive my letters isn't that obstruction of correspondence if u take out stuff I wrote in my letter is that obstruction of correspondence Yes it is because you or ur app deletes my stuff before I'm finished writing that's against the law you can't do that u can't even ready my letter until I press send so why does the app or website always kick me out I don't have all day to be repeating my self cuz ur app sucks it took me 2 hours to write a 4 paragraph letter cuz the experiencing difficulties flashed like 7 times and never did it save what I was writing to drafts that's very frustrating I can imagine how the inmates feel they probably want to beat someone to death cuz your app sucks

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User's recommendation: Get ur *** together upgrade or something get a new system

Anonymous
map-marker Riverdale, Georgia

Bad Service

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The system does not properly. charged me multiple time for the same call.

worse customer service ever. the woman I spoke to on the phone was extremely rude and started yelling at me and finally hung up on me because I was asking many questions.

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About

Related Companies

Jpay, Correctional Billing Services, Evercom Systems

Summary

Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.

Securus Technologies reviews and complaints

Securus Technologies is ranked 581 out of 2070 in Telecommunications category

Area Served

USA

Payment Methods

VISAMasterCard

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