Securus Technologies Reviews and Complaints
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2
ISSUES RESOLVED
835
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$1.5K
AVG LOSS
58.4K
PAGE VIEWS
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Cons
- Customer service
- Extremely bad customer service
- On hold 40 min
Pros
- When it actually works for a visit or phone call
- Theyll take your money quick
- No pros
Latest review first
- Latest review first
- Most helpful reviews first
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i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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Most Helpful
Review
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
Securus Technologies review: Do not try to contact these people!
Recieved msg stating I had a voice mail msg from my son, Then I find a msg from last oct 1st. Thinking it was my other son, i pay for it and it connects me to someone i do not know and could not understand in an other state. WHAT IS GOING ON? PLEASE CONTACT ME ASAP. 7206466497
Review
Cons
- Cannot even reach anyone to talk to
- And tell them what happened
Reason of review
Went to get voice msg from my son, for today, see another voice msg came in on Oct 1, thinking it was from my other son, i pay for it. It ends up being some other person I do not know in another state.. Thinking it was my other son
Loss
$7
Preferred solution
Full refund
Tags
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Verified ReviewerSecurus Technologies review: Customer service is very good
They added the number I wanted to
Review
Service
Securus Technologies Customer Care
Reason of review
Can't login to my account for anything without calling customer care
Preferred solution
I can't do anything with my account without calling customer service
Securus Technologies review in Dawsonville, Georgia: I put money on wrong account need to transfer it to debit account
accidentally loaded money onto the wrong account and I need to transfer that money to a debit account.
Review
Securus Technologies review: Someone has used my card to accept a call from y'all
I need to take my card information off of my friend's account because she is using it without my permission..
Review
Reason of review
My card was used on one of your securus inmate calls without my permission I want a refund and I want my car taken off of that account
Loss
$5
Preferred solution
Full refund
Securus Technologies review in Bonne Terre, Missouri: Indormation
I’m need to schedule a onsite visit and cannot find the facility listed
Review
Reason of review
Trying to talk to someone
Securus Technologies review in Muskego, Wisconsin: Allow customers to have two numbers without cost for the inmate contact list
I would like to add a this number from a 'inmate talkin service" they provided me a number to give to Securus tech. 925-204-3418 is it possible that you can add this number to my cell phone number is 608-239-9411
Review
Securus Technologies review in Glendale, Arizona: AVOID them
I put money ($20) on the account. Not one dollar was ever used and I wanted a full refund. I called and was told OVER a year ago check was in the mail. NEVER RECEIVED IT!!!! Here a YEAR later and NO REFUND!!!
Review
Service
Securus Technologies Inmate Phone Service
Securus Technologies review: Charged for calls that didn't go through
Calls never connected to inmate but my account was charged several times for $14
Review
Service
Securus Technologies Inmate Phone Service
Reason of review
Poor customer service
Loss
$44
Preferred solution
Full refund
Securus Technologies review: UNEDUCATED APP AND SYSTEM
Update by user Nov 19
THEY DONT GIVE A FLIP!
Original review posted by user Nov 19
Ruthless MF that take advantage of families and inmates for small money. The higher ups are to cheap to fix their system when it crashes and can’t afford to pay anyone to fix it for 2 weeks or longer. These *** should be imprisoned themselves for what they put families Through and the inmates. You cannot even utilize the app like it was programmed for in all states. Check back in 2025. It may work like it is supposed to then.Review
Service
Securus Technologies Phone Service
Pros
- Scheduling an onsite visit
- No pros
Cons
- Non-exisitant customer service
- Misleading
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
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According to Securus refund policy, TDCJ offenders are given a Debit Release Form upon release. It must be submitted before a refund check will be processed.
SCBS will remit any remaining balance to the Facility. Following the Facility release/refund process. If the offender has submitted a completed form, a refund check will be mailed to the inmate (after 90 days) Inmate Debit Refund- Western Union Facility processes the inmate release and directs the inmate to visit a Western Union location to receive a refund for their unused Securus Inmate Debit account balance, subject to facility restrictions and refund minimums and fees. Refund balances less than $100 should be available to the inmate at a Western Union location within 15 minutes of release.
However, refund balances that exceed $100 require validation and will be made available for collection within 24 business hours. Subject to facility restrictions, a refund fee or minimum may apply in order to cover the cost of transaction fees charged by Western Union.