Securus Technologies Reviews and Complaints
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Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Idea of video visits
- Value
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Securus Technologies - 32.09 a month
I’ve been charged 32.09 for like 6 months now for video visitation and don’t have Visio visitation and never asked for it! Finally they quit charging me for it but I’m blocked from using my debit or charge card! It says declined every time I try to accept a call! I was told that someone named Sue ordered the video visitation for her phone but somehow it was charged to my credit and or debit card! But no one refunded my money or tried to fix this problem! They just all of a sudden decline all my cards. I didn’t make this mistake SECURUS did! So I guess this is punishment from Securus. This company is totally a rip off they charge TOO MUCH! For everything it should not be allowed! Securus Sucks
Company wrote 0 public responses to the review from 1 day ago.
Securus Technologies - I need to return the funds back onto my debit card
Yes it happened today around 1 p.m. I just need to put the money back on my card
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 2 days ago.
Account #: 16673642 I am writing this complaint because I feel that I am being scammed by Securus Technologies and I’m not getting any assistance in trying to get this resolved. Securus Technologies, or securustech.net, is a United States based prison technology...
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Company wrote 0 private or public responses to the review from 2 days ago.
I liked
- Idea of video visits
I didn't like
- Paying for something and not receiving item
Securus Technologies - Charged and didn't receive my minutes
Got charged on my debit for $14.95 and did not get added to my account
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 13.
Securus Technologies - Charged my credit card for 14.95$ and did not get added to my account
My debit card was charged for $14.95 and was not added to my account and I can't speak to know one about it
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 13.
Securus Technologies - I can’t get any calls from inmate
I have text chatted with these people 9 times with no resolution. Set up account a month ago and my friend calls me every day and not one call has gone through. Said it was a router problem. Can’t fix this in a month? Terrible customer service. Forget getting ahold of a human.
Company wrote 0 private or public responses to the review from Dec 12.
Securus Technologies - WHY HAVE I NOT GOTTEN ME REFUND AFTER 2 MONTHS
I WANT MY REFUND I WANT TO TALK TO A PERSON NOT A RECORDING
Company wrote 0 public responses to the review from Dec 12.
I didn't like
- Extremely bad customer service
Securus kept blocking my calls but I was being charged daily for calls, come to find out someone was claiming to be secures called me and said I owe $7000.00 due to canceling my account so I was not going to get any $ back 220.00 on the account I never got 1 penny...
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Company wrote 0 public responses to the review from Dec 10.
Securus Technologies - Refund
I want my 23.00 dollars back. Inmate is out and I paid for him to use something he never did
Company wrote 0 private or public responses to the review from Dec 08.
Similar to Securus Technologies
Once again, I have tried to schedule a legal visit, with no luck. I called customer service and was given new information as to why I am having problems. My problem was not taken care of and they would not even transfer me to tech support. I have had this same problem...
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Company wrote 0 public responses to the review from Dec 06.
AbashedCurlyCoatedRetriever
They are doing the same thing in Arkansas. So this company is making a lot of money in every state. And no tech.service help for any of us.
AbashedCurlyCoatedRetriever
I had the same things happen to me. I sent in their form completed. This was in June of this year . For refund of money from May and June. Now when i call they tell me Tech. D...
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They have no problem taking my money, but when it comes to service or refunds I NEVER CAN GET ANYONE or ANYTHING to get my money back.I have been trying to get almost 200.00 B...