Securus Technologies Reviews and Complaints
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Is this your company?
2
ISSUES RESOLVED
898
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$1.4K
AVG LOSS
61.2K
PAGE VIEWS
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Ask a Question About Securus Technologies
Cons
- Customer service
- Extremely bad customer service
- No interest in helping you resolve your concerns
Pros
- When it actually works for a visit or phone call
- Theyll take your money quick
- Being able to talk to inmates
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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3 comments
sue them i need to they rip me off
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Review
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
Payments not going through | Securus Technologies review
It say it cant be processed
Review
Service
Securus Technologies Inmate Phone Service
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Bad news | Securus Technologies review from Brenham, Texas
I need to talk to a real person PLEASE. Please call me at (936-825-1749. It is NOT taking my credit card number that I used before, Can I send cash from Walmart? I am feeling desperate about this. Someone PLEASE HELP ME...with my Secures account
Review
Product
Securus Technologies Account
Trying to add money with my debit card | Securus Technologies review from Fort Wayne, Indiana
Can you tell me how to use a debit card adding money
Review
Product
Securus Technologies Account
I need my money back | Securus Technologies review
I haven’t use the app and I will not need it
Review
Problem answering calls | Securus Technologies review
It’s not letting me take my Credit card number in when she calls me and I need to talk to somebody a real person so they can help me resolve my issues
Review
Service
Securus Technologies Customer Care
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
Lost Money | Securus Technologies review from Wichita, Kansas
The video visits that I have lost money on recently is two; which they owe me something like $10.96. They want you to fill out all kinds of paperwork to get your money back. Since Im 74 years old its to much trouble! About every 3rd call doesnt work and you set there just holding the phone!
Review
Service
Securus Technologies Inmate Video Service
I canceled my account, because I was unable to speak to a human to clear up my issue. | Securus Technologies review
The main issue is I have $71.20 in my account, and every time the inmate tries to call it says I have insufficient funds. Also on two occasions some how my account was closed, without me closing it. Therefore I tried to speak to someone in reference to it, and being that I couldnt I canceled my account. Now waiting for my money, hoping I dont have to take legal action for that.
1 comment
Review
Service
Securus Technologies Phone Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTalk to a real person | Securus Technologies review
I have not heard from the inmate yet, how do I know the inmate got the info that he can call, what proof do you have. Also your machines are no good, during the set up it spelled my last name wrong, was not clear on my confirmation number. How can I talk with a real person?
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Being charged for services not received | Securus Technologies review from Burley, Idaho
My debit card was charged for a call that did not go through
Review
Compare Securus Technologies to
Securus Technologies
1278 reviews
VS
Securtel
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Add money to acct | Securus Technologies review
Added money to act. Thanks.
Review
Pros
- It is the only company available to call lo in tdcj
Reason of review
Fast order processing
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They aren’t even putting my correct name here, smgdh