Securus Technologies Reviews and Complaints
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Is this your company?
2
ISSUES RESOLVED
816
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$1.6K
AVG LOSS
57K
PAGE VIEWS
What's your story with this company?
Ask a Question About Securus Technologies
Cons
- Customer service
- Extremely bad customer service
- On hold 40 min
Pros
- When it actually works for a visit or phone call
- Theyll take your money quick
- Value
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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Review
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
Securus Technologies in Chicago, Illinois - Add funds to account
Unable to add money thru debit card
Review
Service
Securus Technologies Customer Care
Securus Technologies - Account opened and closed on the same day?
Routing issue with your computer switching
Review
Reason of review
Problem with delivery
Securus Technologies in Raeford, North Carolina - SUE THEM
They don't care about your issues and wont even help you create an account despite the on screen shot you send them.
Review
Securus Technologies in Denver, Colorado - I want to speak to a live person
I want to be able to leave a message.
Review
Service
Securus Technologies Inmate Video Service
Securus Technologies - Account
My credit card was stolen and used for collect calls in texas. I live in arkansas. My bank denied all charges from texas. Your customer service accussed me of the wrong doing. I pay for my calls in advance. Your company was very rude to me. My son is in prison and he uses other means to call me because i refused to pay for calls that were paid fraudulently used my card not my phone or phone number. Very unprofessional
Review
Service
Securus Technologies Phone Service
Cons
- Willingness to help
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
Securus Technologies - Sercus sucks
I’m praying and hoping this bussiness runs out soon they blocked my account due to funds that are backed up I half to always western union the money and the crazy ridiculous fee is 11.95 to put 40 dollors in my account I put 10.00 dollors and it’s still 11.95 cents I try everything in Florida and there still no progress this company sucks and doesn’t care for anyone and there loved ones they block my account and I can’t put none of credit cards or anything like that in my funds
Review
Reason of review
Poor customer service
Loss
$600
Securus Technologies - Need answers i need help
I want a person to talk to
Review
Reason of review
Poor customer service
Preferred solution
Person on phone
Securus Technologies in Midland, Texas - Answer with real people
Always have trouble talking to a real person...thats not right
Review
Securus Technologies in Houston, Texas - Can’t answer the inmate phone call
Calls but cant get through
Review
Securus Technologies in Northeast Dallas, Texas - My calls arent coconnecting even though I have an account
What do I need to do to accept an incoming call?
Review
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According to Securus refund policy, TDCJ offenders are given a Debit Release Form upon release. It must be submitted before a refund check will be processed.
SCBS will remit any remaining balance to the Facility. Following the Facility release/refund process. If the offender has submitted a completed form, a refund check will be mailed to the inmate (after 90 days) Inmate Debit Refund- Western Union Facility processes the inmate release and directs the inmate to visit a Western Union location to receive a refund for their unused Securus Inmate Debit account balance, subject to facility restrictions and refund minimums and fees. Refund balances less than $100 should be available to the inmate at a Western Union location within 15 minutes of release.
However, refund balances that exceed $100 require validation and will be made available for collection within 24 business hours. Subject to facility restrictions, a refund fee or minimum may apply in order to cover the cost of transaction fees charged by Western Union.