Yvonne P Xtk

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Verified Reviewer

You have to go through this website to get a person

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The system is down which life doesnt allow for. When you are trying to get in touch with your loved one and the system keeps kicking you out and you have to find a number to talk to a real person for them to act as if they are oblivious to the system failure yet in the same breath when she inputted the information wrong let you know there are issues with the the system is crazy. Just fix it its been hours and to tell me its only one phone number and I called 3 get it together. I liked it when it was just JPay now they have added these people and things have took a turn for the worse
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Cons:
  • Was better when it was just jpay
  • No way to contact and talk to actual agents

User's recommendation: There is none this is what we have come to just try to be patient cause they will make you want to flip your lid

Georgia B Mfv

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Text blocked

Securus Technologies - Text blocked
Securus Technologies - Text blocked - Image 2
My inmate's texts are blocked and he can't message out and I can't message him. I had 40 texts messages paid for still on my account.
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Loss:
$9

Preferred solution: His texts messaging unblocked.

Anonymous
map-marker Ontario, California

No contact to speak to a live person

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Securus Technologies - No contact to speak to a live person
My reason for this complaint is they make it difficult to talk to a live person. It is impossible to get the help you need speaking only to an automated system. Theres also multiple charge's I have occurred that doesnt makes sense, and appear high according to what the rates say on the call during my call with one of their covered facilities. I cant get it resolved or asked the needed questions without speaking to a live individual.
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User's recommendation: Contact number for customer service

Kent K Tlo

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Verified Reviewer

Can't complete a phone call

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Securus Technologies - Can't complete a phone call
Securus Technologies - Can't complete a phone call - Image 2
Customer service here treats law abiding citizens like they are incarcerated inmates. Not worth the time or effort. If they go bankrupt, I'll throw a party.
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Loss:
$10
Cons:
  • Customer no-service

Preferred solution: Full refund

User's recommendation: Go elsewhere

randall t Qvg

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Verified Reviewer

Refund for not able to use services

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I was going to try to contact someone on jail.

They charged 2.99 plus another 2.99. I looked on there different services, I could not find the person or the jail on their system.

I wanted a full refund.

They say they only refund one one the 2.99$ fees but not the other.

Their chat system is useless, emailing them is useless with do not reply, customer service numbers are useless with there AI push this number for this selection, but no way to contact anyone for refunds or complaints.

It is complete organized fraud, who ever designed that crap should be shot in the head, they knowingly fraudulent, similar to dealing with door dash and tiny xu crap attacking drivers with app issues while driving.

So many foreigners stealing people's money be it atm, gas pumps, and pos systems in stores this company is no different. Crooks all crooks

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Loss:
$5
Cons:
  • Are crooks

Preferred solution: Full refund

User's recommendation: do not use this system they are crooks

Victoria A Hqn
map-marker Palestine, Texas

I can't get in my account my phone number has been changed

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I went to log in and I can't and I can't get calls from inmate my number is 214-686-**** it's been changedfigure out how number got changed
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Derek M Fps

Error when setting up account

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Trying to set up account.keep getting error that email and password are incorrect.(password mgm saved password).can't reach a human anymore.I would very much appreciate reply .Son recently incarcerated and would love to be able to visit with him. Please help!!!
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Preferred solution: A account

User's recommendation: Don't try to reach a human (live person)

Jerrett Bto

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Verified Reviewer
| map-marker Cleveland, Tennessee

Video visitation

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Never good connection and I actually have a credit 9f 10.96 CD en route s andnwould like it refunded back to me please l.
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Elaineor B

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Verified Reviewer
| map-marker Ogden, Utah

Money sent to inmate

My name is Fire Chief Dave Betteridge, I sent money to my daughter in Ogden, Utah in the Weber County Correctional Facility. Her name is Mandi E. Gutierrez, I sent the money last Friday and she has not received the $40.00 I sent as of today when I visited today at 1:00 pm. Please let me know if and when the money will be in her account 202405****122838****91. Thank you Chief Dave Betteridge
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User's recommendation: 462592 is the only thing this company response to which's an obvious problem with here *** poor customer service

Anonymous
map-marker Denham Springs, Louisiana

You are blocking me I put money but it is not working

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I did all I was told and put money, but it does not work. I have called many times and they say to reset the password. He still cannot call me.
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Majic M Bpn

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Verified Reviewer

I’m sick of getting the run around with bots and they lie about charges

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First of all they say that the phone calls are supposed to be $3.50 plus $.16 for every minute after that right but thats not true For a 15 minute call Costa most $10 how is that possible when $.16 a minute should have me getting six minutes for a dollar and then Ive been ran around with getting hung up on and no issues resolved in the past two weeks straight Ive not been able to contact a live customer care agent But any other time in the past it was never an issue, so Im angry because first of all theyre ripping me off, stole my money and now they wont give me an option to speak to someone so I can take care of the three accounts that I have that I dont need why would I need three accounts because theyre not doing their job when I asked him did everything I was supposed to buy my first account having an issue with the last name I asked them to change it and put my legal last name and they still have not done that so of course I had to create other accounts and its just driving me crazy I need my money back too

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Loss:
$100
Pros:
  • Inmates are allowed to communicate with the outside
Cons:
  • No other option for the facilities

Preferred solution: I want my money refunded because they lie saying $.16 per minute after $3.50 I need to speak with a live agent to get my issues resolved

User's recommendation: Good luck man

Kendra W Lcg

Need to talk with someone

May I please speak to someone? I chose the wrong prison to set up calls from my loved one. Can somebody please reach out to me as soon as possible?
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Loss:
$46

Preferred solution: Deliver product or service ordered

Resolved
Awndray F

Resolved: Close account

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I need to close an account and I have had no success reaching a real person or any option for an agent
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Preferred solution: My account closed

Barbara B Fti

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Verified Reviewer

Need to make sure my payment went on my grandson's phone account

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I want to talk to a human being. Ive been trying too find a phone number to call , so I can actually talk with someone about my problem but all I get is the recording.
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Cons:
  • Horrible website and app

Preferred solution: A real person on the phone.

User's recommendation: Their horrible

Ashley B Yfd

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Verified Reviewer

Name change

Securus Technologies - Name change
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Securus Technologies - Name change - Image 3
Issue is being resolved. This issue has not been resolved yet and I am attaching all the proof needed to get this taken care of please and thanks in advance!
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Pros:
  • Being able to keep in touch with my friend
Cons:
  • Expensive

Preferred solution: I need my first name to be changed from my nickname to my real name

Kyona Ekd

Change phone number and email

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Securus Technologies - Change phone number and email
Im truly thankful for this App and all the employees.. My heart goes out to all of you for helping me finally hear and see my one and only Son.. I'm very ignorant to computers and such and you all have made it happen for me. Merry Christmas to you all and Thank you, thank you from the bottom of my 9.Yourthebest!!Love
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Pros:
  • Employees help get all problems solved with kindness and patience

Preferred solution: Deliver product or service ordered

User's recommendation: Help send this picture to my Son Billy Doyle.. I haven't been able to get these pics of his son he has never seen yet . The picture of his. Grand nephew went thru but this one won't.. Please help

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