Securus Technologies Reviews and Complaints
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371
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$14.3K
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What was your experience with Securus Technologies?
Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Value
- Sincere
Securus Technologies - Refund
My son didnt pick up for visit call the unit thdy said it was doen need a refund ir credit thank you
I used my debit card to fund a phone and visit account for 2 weeks. All of a sudden one day, my payments won't go through. Their "customer service" said I couldn't use the card everyday or it was considered "fraudulent activity". Problem is, in order to schedule a...
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I didn't like
- Customer service
- Severe website issues consistently
- Payment problems due to website
8 mins time ticking could only see me on a white screen...4 mins later boyfriend appear on screen...n guess what he could only see top of head...screen freezes i can't adjust my camera... 5 mins trying to fix problem fixed...5 wasted asking lady on duty for...
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Securus Technologies - Where did my funds go ? Was this inmate able to use my funds
Its my account with another number attached to it. Was this immate able to use my funds to call other people besides mine ?
Securus Technologies - Receiving money from inmate account
Western union will not give me the MTCN# that i need to claim my funds. They advised me to contact Sucurus (the sender to get the #)
I logged onto my securus mobile account to add money and i had a negative balance of $78.00 and there is no reason it should be negative at all. I need my account up and running as soon as possible my husband is currently in pike county jail and i to speak with him...
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This company is a scam! They are taking advantage of people who have a loved one in prison. 1st of all their rates are super high! And they have Sneaky customer service agents who talk you into things like Direct Billing inwhich they claim is better. But they start you...
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Securus Technologies - Ridiculous
The phone system will not register that I’m pressing a button as such I’ve missed 2 calls.
Ive had the same phone number for years and tge automated phone system recognises my number im calling from...but its crediting my deposits somewhere else and leaving me empty handed and crying when i cant talk to my son. Customer service can only apologise and do...
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Similar to Securus Technologies
Securus Technologies - Bad services
Keeps saying there was a 3 way call no one was on the phone besides me and the inmate he called 2 times I don't understand why they kept hanging up my calls
Same problem I had with them blocking my debit card and not allowing me to deposit money! Customer service had no clue! It was a joke!