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1.0
Details
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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4 comments
Anonymous
#1792294

sue them i need to they rip me off

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ID
#1501229 Review #1501229 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies - Need money back

I need my money back. call me back please.
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ID
#2103032 Review #2103032 is a subjective opinion of poster.
Location
El Paso, Texas

Securus Technologies - Need info about inmate calls

1.4
Details
She hung up cuz she said she was having trouble with the call. Is it too much to ask for a live person. I mean ur company is making bank, that's the least u could do for us customers that r helping u make ur money.
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ID
#2102845 Review #2102845 is a subjective opinion of poster.
Preferred solution
Get live people on the phone.

Securus Technologies - Won’t let me pay

1.0
Details
Will not accept ANY payment info from debit or credit cards

User's recommendation: Need a LIVE PERSON.

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ID
#2102640 Review #2102640 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Loss
$50
Preferred solution
Deliver product or service ordered

Securus Technologies - Balance

Negativ How is my account negative that's impossible
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ID
#2101754 Review #2101754 is a subjective opinion of poster.
Loss
$25

Securus Technologies - Please contact racine jail phone service

I paid cash advance to my account so my daughter can call me and her calls are not coming through. please contact the operator to see what the issue is.
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ID
#2100593 Review #2100593 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Being able to talk to inmates
Cons
  • Hard to get customer service
Preferred solution
Deliver product or service ordered

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Securus Technologies - Number is blocked

My number is blocked. My sister is an inmate in Sullivan County Jail and has been unable to call me for a couple weeks. I would like to get this resolved

User's recommendation: I recommend the securus.

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ID
#2099902 Review #2099902 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Securus Technologies - Can't receive calls

2.3
Details
I cannot seem to get any help through your robot operator

User's recommendation: Have a human being answer the phone so you can get your problem solved.

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ID
#2098902 Review #2098902 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Once you get help reps are friendly amd efficient
Cons
  • No live representative on call
Loss
$40
Preferred solution
Have someone call me back so I can get in put money on the proper account and receive calls I’ve been calling for three days to your automatic robot who does nothing no help Hate it
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Securus Technologies - Refund money to my debit

3.3
Details
Securus Technologies - Refund money to my debit
Securus Technologies - Refund money to my debit
I had put money in the wrong place I was trying to put money towards the commissary for an inmate pls I do apologize for the trouble inmates info Juan frausto #05152843 and confirmation #: 20200802091425331190 Amount $30.00. Please credit back to my card. Your help and understanding is greatly appreciated god bless
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ID
#2098365 Review #2098365 is a subjective opinion of poster.
Product
Securus Technologies Account
Cons
  • Refund policy
  • Cant reach a person bout refunds
  • No representatives i can reach
Loss
$30
Preferred solution
Full refund

Securus Technologies - I accidentally blocked my own number

I need to talk to someone.
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ID
#2097411 Review #2097411 is a subjective opinion of poster.
Location
Jackson, Tennessee
Preferred solution
Accidentally blocked my number

Securus Technologies Products and Services Reviews

Product or Service Reviews
Inmate Phone Service  1.5 274
Phone Service  1.4 66
Account  1.8 149
Inmate Video Service  1.8 57
Phone Plan  1.4 13

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Latest Question

Trying to see if my number is blocked, the jail said I wasnt blocked on there end and to get ahold of securus

My boyfriend tried to call me all day yesterday and was telling him I blocked his calls when i didn't, so I call the jail and told me its nothin on there end and to contact securus and see if its block on your guys end if so I...

Securus Technologies Questions

Securus Technologies - Unblock my number

I hit 7 for blocking my number from getting calls from where my loved one is at and didn't mean to. How do I get my number unblock I may continue to talk with my loved one. Please help, thank you.

User's recommendation: Unblock my number.

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ID
#2097394 Review #2097394 is a subjective opinion of poster.
Location
Jackson, Tennessee
Pros
  • Accidentally blocked the call
Preferred solution
Unblock my number

Securus Technologies - Deposit of money

I was not able to deposit money on books for an inmate

User's recommendation: Make sure you are talking to the right person of the right facility.

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ID
#2096527 Review #2096527 is a subjective opinion of poster.
Loss
$47
Preferred solution
I want to receive the right number to deposit money on books for the right inmate and facility

Securus Technologies - Remote visit

1.0
Details
We need our money refunded. I wouldn't recommend this company to anyone
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ID
#2096240 Review #2096240 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Could speak to your loved one
Cons
  • Terrible service - no customer service
Loss
$11
Preferred solution
Full refund

Securus Technologies - Difficulty with account

I need to speak to a representative and I dont hear a option for that
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ID
#2095279 Review #2095279 is a subjective opinion of poster.
Location
Jamaica Plain, Massachusetts

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Verified Reviewer
1.2
Details
Securus Technologies - The do not deliver advertised services. Poor customer services and no care for how they impact their customers
Here is the letter I sent to Securus on 7/29 with no response. Tonight, was the 5th call I have missed with my loved one. I called Securus ahead of time to troubleshoot but I eventually their phone tree hung up on me. I called the correction facility itself to...
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1 comment
Anonymous
#1903625

Most people try to avoid telephone calls from inmates. I've gotten at least five I didn't want so we should call it even.

ID
#2091842 Review #2091842 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Cons
  • No representatives i can reach
  • Phone tree hangs up
  • No technical support
Preferred solution
Deliver product or service ordered

Securus Technologies - Poor customer service

Inmate unable to call after 6 years and positive balance of $54. Phone is not blocked.!i waited 35 minutes for a representative and got no response. Inmate is getting worried and I have no answers.
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ID
#2091025 Review #2091025 is a subjective opinion of poster.
Location
Buffalo, New York