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Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
Securus Technologies review - Thir party dropprd calls its like 27 all togethet
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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2 comments
Ann McDonald
#1719295
Shopping Expert

According to Securus refund policy, TDCJ offenders are given a Debit Release Form upon release. It must be submitted before a refund check will be processed.

SCBS will remit any remaining balance to the Facility. Following the Facility release/refund process. If the offender has submitted a completed form, a refund check will be mailed to the inmate (after 90 days) Inmate Debit Refund- Western Union Facility processes the inmate release and directs the inmate to visit a Western Union location to receive a refund for their unused Securus Inmate Debit account balance, subject to facility restrictions and refund minimums and fees. Refund balances less than $100 should be available to the inmate at a Western Union location within 15 minutes of release.

However, refund balances that exceed $100 require validation and will be made available for collection within 24 business hours. Subject to facility restrictions, a refund fee or minimum may apply in order to cover the cost of transaction fees charged by Western Union.

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Most Helpful
Review
#1501229 Review #1501229 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality

Securus Technologies review: Do not try to contact these people!

Recieved msg stating I had a voice mail msg from my son, Then I find a msg from last oct 1st. Thinking it was my other son, i pay for it and it connects me to someone i do not know and could not understand in an other state. WHAT IS GOING ON? PLEASE CONTACT ME ASAP. 7206466497
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Review
#1718328 Review #1718328 is a subjective opinion of poster.
Cons
  • Cannot even reach anyone to talk to
  • And tell them what happened
Reason of review
Went to get voice msg from my son, for today, see another voice msg came in on Oct 1, thinking it was from my other son, i pay for it. It ends up being some other person I do not know in another state.. Thinking it was my other son
Loss
$7
Preferred solution
Full refund
Tags
  • out date phone service
  • No Refunds

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Verified Reviewer

Securus Technologies review: Customer service is very good

3.3
Details
They added the number I wanted to
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Review
#1718211 Review #1718211 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Reason of review
Can't login to my account for anything without calling customer care
Preferred solution
I can't do anything with my account without calling customer service

Securus Technologies review in Dawsonville, Georgia: I put money on wrong account need to transfer it to debit account

accidentally loaded money onto the wrong account and I need to transfer that money to a debit account.
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Review
#1717122 Review #1717122 is a subjective opinion of poster.

Securus Technologies review: Someone has used my card to accept a call from y'all

I need to take my card information off of my friend's account because she is using it without my permission..
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Review
#1716944 Review #1716944 is a subjective opinion of poster.
Reason of review
My card was used on one of your securus inmate calls without my permission I want a refund and I want my car taken off of that account
Loss
$5
Preferred solution
Full refund

Securus Technologies review in Bonne Terre, Missouri: Indormation

I’m need to schedule a onsite visit and cannot find the facility listed
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Review
#1716134 Review #1716134 is a subjective opinion of poster.
Reason of review
Trying to talk to someone

Securus Technologies review in Muskego, Wisconsin: Allow customers to have two numbers without cost for the inmate contact list

4.4
Details
I would like to add a this number from a 'inmate talkin service" they provided me a number to give to Securus tech. 925-204-3418 is it possible that you can add this number to my cell phone number is 608-239-9411
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Review
#1716110 Review #1716110 is a subjective opinion of poster.

Securus Technologies review in Glendale, Arizona: AVOID them

1.0
Details
I put money ($20) on the account. Not one dollar was ever used and I wanted a full refund. I called and was told OVER a year ago check was in the mail. NEVER RECEIVED IT!!!! Here a YEAR later and NO REFUND!!!
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Review
#1716091 Review #1716091 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

Securus Technologies review: Charged for calls that didn't go through

Calls never connected to inmate but my account was charged several times for $14
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Review
#1712680 Review #1712680 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Poor customer service
Loss
$44
Preferred solution
Full refund

Securus Technologies review: UNEDUCATED APP AND SYSTEM

1.0
Details
Securus Technologies review - UNEDUCATED APP AND SYSTEM

Update by user Nov 19

THEY DONT GIVE A FLIP!

Original review posted by user Nov 19

Ruthless MF that take advantage of families and inmates for small money. The higher ups are to cheap to fix their system when it crashes and can’t afford to pay anyone to fix it for 2 weeks or longer. These *** should be imprisoned themselves for what they put families Through and the inmates. You cannot even utilize the app like it was programmed for in all states. Check back in 2025. It may work like it is supposed to then.
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Review
#1711959 Review #1711959 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Pros
  • Scheduling an onsite visit
  • No pros
Cons
  • Non-exisitant customer service
  • Misleading
Reason of review
Bad quality
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • refund due

Contact Securus Technologies Customer Service

Website:
Mailing Address:
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

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