Securus Technologies Reviews and Complaints
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346
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What was your experience with Securus Technologies?
Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Value
- Sincere
Securus Technologies - The system never works like 1998 technology
What a load of crap.... Leave it to the idiots that allowed this to be the only way. Its like using a 1995 computer to get online in 1998 junk there should be a class action lawsuit.....!
Securus Technologies - I need a refund from my account. The inmate is no longer the
The inmate is no longer in that facility
This is the WORST customer care i have ever experienced! All of a sudden i had to re register for the text pay. I had no idea we were below funds. Then it told me my card couldnt process because of funds. I have over 1000 in that account! Im telling my husband about...
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Securus Technologies - Took money off my card and not on account
I have put money in an inmate account 3 times and it took it off my card but is not in the account
First of all securus is a joke. They have horrible customer service. I called in this am because I had 4 dropped calls in 20 mins. I first tried to chat with them online and I have been in line for a representative for the past 64 mins. I called and was on hold for...
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This company has been having technical difficulties for 2 weeks now (that I'm aware of). I waited 15 minutes to do a live chat today. I can't even put money on my husband's inmate debit account! I was told to go through the prompts, that they couldn't take a payment...
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Securus Technologies - Add funds to account
Said having trouble adding funds n didnt reconize my account
Product
Securus Technologies - Terrible
It blocked me for no reason and started cutting my visits off at 3 minutes!
Securus Technologies - Unacceptable
I had to get a different number because Securus keeps blocking every account I have. They recently blocked an account that still has money on the account and tells me they don't have the authority to unblock it. Are they serious? They can authorize it to be blocked but no authority to unblock it.
Similar to Securus Technologies
Securus Technologies - Horrible
Horrible contacting the better business bureau
I feel this company is a RIP off. I had a 10 dollar balance according to automatic info and now it says 9 bucks 94 cents agent says it never said 10 and I know it did. I think...