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Technical issues

1.0
Securus Technologies - Technical issues
Securus Technologies - Technical issues
My video chats are paid for connected and then it disconnected and said technical issues and so I called Silverdale computers you with the system and call Secures customer service and I can get my refund

User's recommendation: Do not pay for a video chat.

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#3426688 Review #3426688 is a subjective opinion of poster.
Pros
  • Talk to relatives
  • Talking to loved one
Cons
  • Paying for services did not receive
  • Video visits that dont connect
Loss
$9
Preferred solution
Full refund
New Reviewer

Trying to see if an order that I placed went through

Placed an order, gave my Visa Debit/ Credit card number, got a order number, then I got a message that said I had to pay through pay pal, money order or Zillow. So Im not understanding what happen?? Did my debit card payment go through or what?? Do I have to go get an money order in order for my payment to go through ???
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#3612089 Review #3612089 is a subjective opinion of poster.
Location
Conyers, Georgia
New Reviewer

Was charged for a call& kept cutting in& out,so disconnected, couldn't understand

3.9
Had to disconnect because couldn't understand was cutting in& out! Was not a good call I feel I should be credited because it was cut really short
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#3612013 Review #3612013 is a subjective opinion of poster.
Location
Conewango, Pennsylvania
Pros
  • Being able to talk to inmate
  • Talk to inmate
Cons
  • Phone service sometimes is not good
Loss
$5
Preferred solution
Credit for the call
New Reviewer

Boyfriend in jail

We only had an argument and they took him and arrested him after but I had press no charges on him and
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#3610209 Review #3610209 is a subjective opinion of poster.
Location
Oxnard, California

Need to set up a new account to start account

I want to speak to someone about starting a new account for cell phone. With out paying for receiving calls from Daniel F Perez in Clements I tx.
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#3608759 Review #3608759 is a subjective opinion of poster.
Location
Ozark, Alabama
New Reviewer

Pay a call but wasn’t connect now I want a refund

1.0
Securus Technologies - Pay a call but wasn’t connect now I want a refund
I pay for a call that was not connected and every time the imate calls back I I have to refund but they took my money witch is 7.98 and never connected me to the call I want my money back so IAM not going to keep refunding and they keep taking my funds. So please look into this matter money is time and time is money !! Thanks

User's recommendation: Don’t give them money over phone.

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#3605240 Review #3605240 is a subjective opinion of poster.
Loss
$798
Preferred solution
Full refund
New Reviewer

My call didn't connect when I press 1

When my loved one called when to Press 1 to answer call I didnt connect the call why didnt the call connect
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#3600416 Review #3600416 is a subjective opinion of poster.
Location
Rochester, New York
Preferred solution
Apology

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The machine at Marion county jail is taking there money

That was fixed but I'd like to know if its cheaper to put the money on my phone or for them to put it on
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#3600221 Review #3600221 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
New Reviewer

To set up account

Tried to get signed up for email and this thing only let me go so far and then buffer me out. My son is incarcerated in Oklahoma jess dunnmake a email button, just saying emails
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#3597816 Review #3597816 is a subjective opinion of poster.
Location
Barstow, California
New Reviewer

Charges for a call not connected

1.3
Securus Technologies - Charges for a call not connected
Payed far call. Entered all my information . Did not connected. Still charged me. I need to be refunded
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#3593085 Review #3593085 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Need help funding account

I need help finding this account but I need to speak to a live person I don't understand how to do this I need to speak to a live customer service rep please oh I mean it'd be better if y'all can actually have a option to speak to a live person instead of just have an automated because sometimes this stuff doesn't work correctly
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#3591469 Review #3591469 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
I need to speak to a live person I need help
New Reviewer

No refund

1.0
My video visit was never connected and they didnt even refund me my money dont waste your money on video visitation
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#3588658 Review #3588658 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$9
Preferred solution
Full refund

Trying to recieve calls

1.0
I put mo ey on so they could call now can't even get through before I would get calls but just couldn't accept at the time now I get nothing

User's recommendation: At own risk.

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#3586052 Review #3586052 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

I accidentally blocked a inmate security caller

I had a loved one call from the San Patricia county jail he is my son Alexander Gallegos as I was trying to put my debit info it was kind of loud and it blocked the calls coming in how do I unblock him so he can start calling again Crystal Lee Waters
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#3579015 Review #3579015 is a subjective opinion of poster.
Location
Rockport, Texas
Preferred solution
I would like to unblock the security inmate from my number..

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Verified Reviewer New Reviewer

I want a refund

My new address is 712 Ave 3 SE Atkins AR 72823. I want the 40 dollars I put on the phone. So I need y'all to gave me my money back today please please. I'm trying to be very nice about this. Bc u never get to talk to a real person when u need too.
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#3578162 Review #3578162 is a subjective opinion of poster.
Location
Carmichael, California
Loss
$40
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Video call

1.0
Hello, I had a video called secluded today, and the volume wasn't working. I would like my credit back, what do I need to do?
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#3569968 Review #3569968 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Being able to talk to inmates
Cons
  • Paying for services did not receive
  • Cost
Loss
$5
Preferred solution
Full refund

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