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Securus Technologies - Lousy customer service

Nothing, I want a human being to call me 208 241 5020, otherwise, Monday morning I am going to start reporting you to every entity that oversees unethical business. That will include the FCC, congress, senate, FBI and attorney generals office just for starters
#1380921
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Securus Technologies - Not working

I need to get information why my cards not working
1.0
Details
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
#1380826
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Securus Technologies - Worst Customer Service

Frank is who I spoke with. Was very rude and did not help me at all. He actually told me he couldn’t help me.
2.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Reliability
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Value for money
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Website
#1380599
Securus is in with the system, constant disconnects to make more money on the connect fee they charge. Half the time you can't hear or you get a one minute call. This company is a fraud, have been ripped off so many times and they have you right where they want you....
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1.0
I liked
  • Constant disconnects through phone calls
  • Video chat a 1 second visual than ended but was still charged
I didn't like
  • Securus is a fraud
#1379583
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Securus Technologies - A wAste of $5!

I had a video visit scheduled and basically it didnt go through. I waited 25 min and nothing. I teied contacting customer service and wasnt able ro chat or contact a single human!
#1378724
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Securus Technologies - Poorservice!!!

I got disconnected right after I gave my card info. Then no one called back or added my funds to my account. My phone number is 5045658656
#1377675
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Securus Technologies - Refused to refund charges that weren't mine

I contacted securus because my card was billed $28 to someone I don't know and was obviously an error. I contacted them immediately, within minutes of the transaction notification and requested the funds be returned. I was told that the funds now belong to the inmate who's account the money went to and I couldn't be refunded. WHAT?! I am filing a credit card dispute.
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1376481
I put money on this phone service to speak to my wife who is incarcerated and it is already a hard enouge time for us...i put funds on this account numerous times so i can talk to my love.numerous times securous has dropped my call saying the call is being terminated...
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1.0
#1376452
My credit card is routinely declined by Securus, and the bank says there is nothing wrong on their end. It's almost impossible to talk to a real person, and when you finally get someone they are incredibly rude. They always say it's the bank's fault, not theirs. I am...
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#1373449

Contact Securus Technologies

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
More
Their system sucks. It crashes every 30 minutes. Their customer service clerks NEVER answer their phones. They aren't helpful when they do. They put things off. They put the blame on the jail clerks instead of themselves. They act like children and blame others. They...
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#1372480