Securus Technologies
Securus Technologies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securus Technologies has 1.6 star rating based on 1222 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Securus Technologies to a friend or colleague.
- Rating Distribution
Pros: Being able to talk to inmates, No pros, No pros at this moment.
Cons: Customer service, Extremely bad customer service, Hard to get customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securus Technologies has 1.6 star rating based on 1222 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Securus Technologies to a friend or colleague.
- Rating Distribution
Pros: Being able to talk to inmates, No pros, No pros at this moment.
Cons: Customer service, Extremely bad customer service, Hard to get customer service.Recent recommendations regarding this business are as follows: "Hate this stuff", "Avoid Securus If Possible Securus Technologies is not a trustworthy company and appears to exploit its users rather than serve them. If possible, seek alternative methods to communicate with incarcerated loved ones, as Securus provides unreliable services and retaliates against customers who hold them accountable. If you are considering using their services, be prepared for a lack of customer support, unresolved technical issues, and policies that unfairly penalize users who dispute wrongful charges. Would not recommend this company based on its unethical business practices and failure to serve its customers with honesty and reliability.", "0", "Jpay and securus combine", "Give up".
Most users ask Securus Technologies for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Securus Technologies Reviews
"Not able to hear from my son. Jpay and securus need to combine"
Not able to put funds on my son's account so I can receive his calls. This has been going on over a week. I don't like your ststem.Jpay was easier and better....
"Dissatisfied customer"
I have had direct bill account for ten or so years. All of a sudden your company changed it to advanced pay. No notice. No letter in mail. No bill in mail...
Port Ewen, New York
Wrong email address
I cannot find my order or reply to anything because you have the wrong email address please correct the email address in your system as
Pattydecandia1@***.com
This is the reason why I cannot send a verification code back because they are sending it to the wrong email. I need to get this cleared up as soon as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaithersburg, Maryland
Unethical Business Practices & Poor Customer Service
Securus Technologies has consistently failed to provide reliable services, issue refunds for failed transactions, or treat customers fairly. Their business model appears to prioritize profit over integrity, often at the expense of families trying to stay connected with their incarcerated loved ones.
1.
Paid for a Video Visit That Never Worked No Refund Issued
After paying for a video visit that completely failed due to technical issues (no audio, no video), Securus required a formal complaint to process a refund. Despite following their process, weeks passed with no response, no refund, and no resolution.
2. Customer Service Gave False Assurances About Refunds
Another video visit was scheduled, but due to circumstances outside of my control, the individual I was supposed to visit was unavailable at the facility. Upon contacting Securus before the visit, their customer service acknowledged the situation and assured that a refund would be issued once the session ended.
Despite this promise, the refund was never processed, and follow-up attempts were ignored.
3.
Unjustified Account Restrictions & Retaliation for Disputing a Charge
After Securus failed to issue a refund within a reasonable timeframe, a charge dispute was filed with the bank due to their inaction. In response, Securus permanently restricted account access, canceled a previously scheduled visit, and refused to provide a refund.
There was no prior warning that disputing a charge for a service they failed to provide would result in losing access entirely. Its clear this is a retaliatory and unethical business practice designed to discourage customers from seeking refunds they are rightfully owed.
4.
Pattern of Deceptive and Unethical Business Practices
After researching online reviews, it became clear that this is a common issueSecurus has a long history of denying refunds, failing to provide working services, and blocking customers who dispute charges. The lack of accountability, poor customer service, and refusal to resolve legitimate complaints make it clear that this company takes advantage of families in difficult situations.
User's recommendation: Avoid Securus If Possible Securus Technologies is not a trustworthy company and appears to exploit its users rather than serve them. If possible, seek alternative methods to communicate with incarcerated loved ones, as Securus provides unreliable services and retaliates against customers who hold them accountable. If you are considering using their services, be prepared for a lack of customer support, unresolved technical issues, and policies that unfairly penalize users who dispute wrongful charges. Would not recommend this company based on its unethical business practices and failure to serve its customers with honesty and reliability.
Los Angeles, California
I need to close account
I hit the wrong bottom I did to change the address on the account I just closed. So how can I go about changing the address so they don't send check to the wrong address.
User's recommendation: To be able to talk to a live person when it comes to closing an account cause the robot can't answer my questiona.
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Verified Reviewer |
Atlanta, Georgia
Dissatisfied customer
I have had direct bill account for ten or so years. All of a sudden your company changed it to advanced pay.
No notice. No letter in mail. No bill in mail nothing. I have spent hours on phone trying to get an answer.
Only to be told. Once changed it can not be changed back. Ok why was it changed? When was it changed?
Crickets, no answer, no explanation.
All they will say is they will put in another request to back office. No way to speak with anyone that knows anything about the why's or what's fors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Not able to hear from my son. Jpay and securus need to combine
Not able to put funds on my son's account so I can receive his calls. This has been going on over a week. I don't like your ststem.Jpay was easier and better.
User's recommendation: Jpay and securus combine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI deposited money for an incinerated relative but they can’t get the money
My relative is in custody in Prescott, AZ. I put money on a Securus debit account for him.
He can see the deposits but can't access them and it says his account is closed.
The money seems to be in an Avantiv debit account. You can't reach an actual person at Securus after sending three emails to them.
Preferred solution: Full refund
User's recommendation: Beware of depositing money as you may never reach a person to get it back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hollywood, Florida
Trying to open or trying to fund an inmates debit account
The website will not load up for me when I get to where I look for my incarcerated individual. All I'm trying to do is load some money onto an incarcerated individual's debit account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI HATE THIS SYSTEM I HAVE BEEN TRYING FOR OVER A MONTH TO SET UP A PHONE ACCOUNT AND NO LIVE PERSON EXISTS ON THE PHONE
This company is awful! They don't care.
There is no live person to communicate with. I hate that I can't get this done. I should be able to speak to my loved one.
It makes no sense that it takes months to set up an account. The online system is terrible as well, always giving an error message.
- I can email my loved one
- Thats it i should be able to talk but the damn app sucks
Preferred solution: A WORKING DAMN WEBSITE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccidentally blocked loved one
My loved one tried calling earlier, and I accidentally blocked him. Now I don't know how to unblock him or receive his calls. He's tried, and it just says that my number is blocked.
Preferred solution: My problem resolved
User's recommendation: Hate this stuff
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
My call tonight didn't connect could not hear and was billed for it
There is a problem with the phones at the jail and I was charged for a no call.. the call was accepted but we could not hear each other it was blank but I was still charge for the call which I should half to pay for a call that I didn't hear on
User's recommendation: Want a refund for the call I couldn't hear
Doylestown, Pennsylvania
Theft
I received a collect call from an inmate in Leon co Florida was told it would be $.16 a min put my card number in didn't connect the call and took $43 from my account and say it will be 12 days to get it back and that is theft the way I see it. There needs to be a class action lawsuit against securus because they are stealing from people blatantly gay away from securus they are thieves
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Verified Reviewer |
Farmington, New Mexico
I accidentally blocked the calls
Will, I didn't talk with anyone but the recording. So, hopefully my accidentally blocking was restored to(unblocked).
I haven't received a call from the inmate yet to see if the customer serviced helped. I pray they did thanks
Accidentally blocked calls and now it's unblocked. Thank God for the help from the recording operator. I'm grateful for the help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNothing is working for my phone number password and email
Why can't I talk to somebody? This is really sad when you can't talk to anyone, but you want people's money though.
Preferred solution: Why can I not talk to a customer service representative? I never been through this before.
San Antonio, Texas
Declining all my debit cards when adding money to tablet on the phone
I cant get to a live representative this is ridiculous. How the *** do I talk to someone cause the online assistant assists with nothing and doesnt even understand human language.
This is very frustrating and Im starting to think that the department doesnt exist. Yall are in the business of making people psychotic
User's recommendation: Give up
Mobile, Alabama
Unused money
The inmate was transferred from that facility and where they are now doesnt use securus so Im trying to get my money
Greenwood Village, Colorado
Bad business
Review for Secure Technologies:
Ive had nothing but frustration trying to get in touch with Secure Technologies. Their customer service is a nightmare.
Its nearly impossible to speak with an actual agentevery time I call, I get stuck in an endless loop of automated messages. The system either wont connect me or just hangs up on me altogether. Its clear they have no interest in offering real customer support.
It feels like this company is operating as a monopoly, taking full advantage of their market position with zero regard for customers.
Their customer service system is designed to keep you away, and it's maddening. I would not recommend this company to anyone unless they drastically improve how they handle their customer support.
User's recommendation: Help het rid if this monopoly
About
, ,
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 596 out of 2145 in Telecommunications category
USA
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