Jerrett Bto

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Verified Reviewer
| map-marker Cleveland, Tennessee

Video visitation

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Never good connection and I actually have a credit 9f 10.96 CD en route s andnwould like it refunded back to me please l.
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Georgia B Mfv

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Text blocked

Securus Technologies - Text blocked
Securus Technologies - Text blocked - Image 2
My inmate's texts are blocked and he can't message out and I can't message him. I had 40 texts messages paid for still on my account.
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Loss:
$9

Preferred solution: His texts messaging unblocked.

Kent K Tlo

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Can't complete a phone call

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Securus Technologies - Can't complete a phone call
Securus Technologies - Can't complete a phone call - Image 2
Customer service here treats law abiding citizens like they are incarcerated inmates. Not worth the time or effort. If they go bankrupt, I'll throw a party.
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Loss:
$10
Cons:
  • Customer no-service

Preferred solution: Full refund

User's recommendation: Go elsewhere

randall t Qvg

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Refund for not able to use services

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I was going to try to contact someone on jail.

They charged 2.99 plus another 2.99. I looked on there different services, I could not find the person or the jail on their system.

I wanted a full refund.

They say they only refund one one the 2.99$ fees but not the other.

Their chat system is useless, emailing them is useless with do not reply, customer service numbers are useless with there AI push this number for this selection, but no way to contact anyone for refunds or complaints.

It is complete organized fraud, who ever designed that crap should be shot in the head, they knowingly fraudulent, similar to dealing with door dash and tiny xu crap attacking drivers with app issues while driving.

So many foreigners stealing people's money be it atm, gas pumps, and pos systems in stores this company is no different. Crooks all crooks

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Loss:
$5
Cons:
  • Are crooks

Preferred solution: Full refund

User's recommendation: do not use this system they are crooks

Majic M Bpn

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I’m sick of getting the run around with bots and they lie about charges

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First of all they say that the phone calls are supposed to be $3.50 plus $.16 for every minute after that right but thats not true For a 15 minute call Costa most $10 how is that possible when $.16 a minute should have me getting six minutes for a dollar and then Ive been ran around with getting hung up on and no issues resolved in the past two weeks straight Ive not been able to contact a live customer care agent But any other time in the past it was never an issue, so Im angry because first of all theyre ripping me off, stole my money and now they wont give me an option to speak to someone so I can take care of the three accounts that I have that I dont need why would I need three accounts because theyre not doing their job when I asked him did everything I was supposed to buy my first account having an issue with the last name I asked them to change it and put my legal last name and they still have not done that so of course I had to create other accounts and its just driving me crazy I need my money back too

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Loss:
$100
Pros:
  • Inmates are allowed to communicate with the outside
Cons:
  • No other option for the facilities

Preferred solution: I want my money refunded because they lie saying $.16 per minute after $3.50 I need to speak with a live agent to get my issues resolved

User's recommendation: Good luck man

Resolved
Awndray F

Resolved: Close account

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I need to close an account and I have had no success reaching a real person or any option for an agent
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Preferred solution: My account closed

Barbara B Fti

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Verified Reviewer

Need to make sure my payment went on my grandson's phone account

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I want to talk to a human being. Ive been trying too find a phone number to call , so I can actually talk with someone about my problem but all I get is the recording.
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Cons:
  • Horrible website and app

Preferred solution: A real person on the phone.

User's recommendation: Their horrible

Ashley B Yfd

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Name change

Securus Technologies - Name change
Securus Technologies - Name change - Image 2
Securus Technologies - Name change - Image 3
Issue is being resolved. This issue has not been resolved yet and I am attaching all the proof needed to get this taken care of please and thanks in advance!
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Pros:
  • Being able to keep in touch with my friend
Cons:
  • Expensive

Preferred solution: I need my first name to be changed from my nickname to my real name

Kyona Ekd

Change phone number and email

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Securus Technologies - Change phone number and email
Im truly thankful for this App and all the employees.. My heart goes out to all of you for helping me finally hear and see my one and only Son.. I'm very ignorant to computers and such and you all have made it happen for me. Merry Christmas to you all and Thank you, thank you from the bottom of my 9.Yourthebest!!Love
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Pros:
  • Employees help get all problems solved with kindness and patience

Preferred solution: Deliver product or service ordered

User's recommendation: Help send this picture to my Son Billy Doyle.. I haven't been able to get these pics of his son he has never seen yet . The picture of his. Grand nephew went thru but this one won't.. Please help

Edward F Lgw

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Customer Service

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Securus Technologies - Customer Service
Updated by user Jan 04, 2024

I would have no choice if my son was in a facility where Securus paid the largest kickback and thus was the service "provider".

Original review Jan 03, 2024
I have had several problems with these clowns. Now their website won't even let me give them money. I wrote them an email. No reply. I've called. Never an answer. Why does this company even exist? It exists solely to take advantage of already poor people at the worst time in their lives when they are the most vulnerable. Vultures is a good description of companies like this one. There is a special place in *** for them.
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Loss:
$170
Cons:
  • Everything they do

Preferred solution: Connected to my loved one

User's recommendation: Never go to Florida, especially Panama City

Crystal F Xwr

I can't get threw to secures on line phone number o

Securus Technologies - I can't get threw to secures on line phone number o
I please need to get through to secure it's online I've had problems fixing my account they said that we're going to fix my account please let me get through to a customer service representative on securus online so that I can get through to my loved one please thank you Crystal Fernandez 623-341-**** code 1980 be very nice and patient on the phone while you're talking to securus to get your account fixed
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Pros:
  • I get to speak faster and sooner with my kids dad and my loved one on securus online at every email message
Cons:
  • I get to talk to my my loved one everyday

Preferred solution: Want to get my securus app online thank you I'm reconnected so that I can talk to the securus representative service customer service representative so I can get my online app be able to do my email messaging online please thank you

User's recommendation: Be nice to people

Anonymous
map-marker Atlanta, Georgia

Not receiving my full refund

I had 3 video visitations that would not even connect we were unable to use them finally I was able to get a refund on two of those the third one was still under investigation When I close my account but then I had to reopen my account which has been a pain. The phone is not much better half the time you cannot hear what they're saying Static there's noise in the background And not from the facility we pay a lot for these phone calls and video visits and it's absurd that we don't get to use them out of several video visitations we've had would put me back in the waiting room and then connect us again so 10 minute video session you might be lucky to get 5 minutes worth of visitation I don't know what most people but it's very hard to pay for all of this our video sessions meant a lot to us seeing how we didn't get those every week or every day

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User's recommendation: Pay as you go. And if you buy a 10 minute video session be prepared to only experience 5 minutes worth

Alhaji Ehi

I can't add my number to an account bc it takes 24 hours to close an old account!!!!!!!

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Yall were no help at all!! I spend easy 50-60 a day with you all and yall cant fix o e easy request therefore Ill no longer need this service!
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Pros:
  • No pros
Deetya Sfj

Poor company

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Securus is a joke. They double charged me for a purchase I made, I disputed the charge with my bank.

I got my money back and now Securus has limited my access to the app/site. I called and they told me I could pay it back and add money to my account to use the site again. I didnt want to because they double charged me, I wasnt in the wrong for that. I hesitantly paid it so I could speak with my loved one on his birthday.

I paid a total of $60 and at the end they tell me, I still have limited capabilities and still will no longer be able to use the messaging services. Im so done with Securus, its nothing but a total scam.

View full review
Loss:
$60
Pros:
  • Talking to loved one
Cons:
  • Whole app

Preferred solution: Full refund

User's recommendation: Be careful with this app/site when you have to use it

Anonymous
map-marker Belmont, Massachusetts

Asks for credit card :visa or Mastercard"

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There is no where, as of March 2024, to enter that info. Even if you try to change CC to work around it.

The programming glitch is extremely incompetent.

Using mobile ap.

CCards Include the company associated with the card.

AND I keep getting Securus charges that I never used. It's so bad a rep. Came to the prison & handed Everyone a complaint form for charges. They admitted this was a common occurrence!!

Moving from JPay to Securus was bad enough but now they've outsourced sending $$ to a company with so many bad reviews I'm scared to access it.

Buggy, crashes etc.

The Prison Industrial Complex cannot decide how to parcel out their businesses.

Outrageous! Surely we are paying through the nose you'd think they'd fix this.

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Janine W Xip

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Verified Reviewer
| map-marker Chicago, Illinois

Can’t get calls to go through

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My husband is in the Cole state jail and hasnt been able to get a call through since January 22, 2024. I have called Verizon several times and they cant find anything wrong.

My father in law called Verizon yesterday and they had blocked him from getting calls from Jerry also. I am wondering if yall have Jerry blocked from calling either one of the phone numbers on the account. Would you please check and let me know what you have found out. I also dont know if it is his tablet causing all the problems.

Thank you in advance and really hope that you can get this problem resolved quickly. My husbands name is Jerry A Wheat tdcj# is 0245****.

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