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made purchase set up account via email instructions. funds not posted to acct. Emails and phone message not returned. Chat told me rec't and account number not good enough i needed 20-22 digit confirmation number sent via email that i did not rec' I feel like i've made...
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1.0
I didn't like
  • Paying for something and not receiving item
  • Misleading
  • Paying and not receiving
#1237423
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Securus Technologies - Charged for video visitation several times

April 2018: It is impossible to reach a live Securus customer service person! I put $ on an inmates phone to call me; however, I have been charged for 4 video visits which we NEVER had nor did I sign up for it. Two charges of $33 and two charges of $43!!! All in 10 days. What a RACKET!!!
#1234302
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Securus Technologies - NO AUDIO AT ALL

All he head dumb was static and i heard nothin.i wouls like my money backpz
#1231276
I put $40.00 on an inmate calling account. Calls from the jail to me are denied, robomessage says 'no money in the account.' My online chat with a so called Securus Rep said 'it's a jail issue. We have nothing to do with that." Me: 'I set this up with you as the...
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1.0
#1231018
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Securus Technologies - Not working having trouble

My husband Phone in Brazoria County Jail is not working phones are cutting off
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1226795
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Securus Technologies - *** you

Maggot *** won't load money
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1224852
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Securus Technologies - Horrible phone and customer service

Constant muffled calls, calls were my love one can't here me resulting in them calling back, and me paying for a connect call twice, or sometimes more than once. Let's not talk about the wait time for there cust service reps. Horrible all around service.
#1224544
In january i tried to video visiy remotely. Because i was having iasues with it connecting with my laptop i took an hour out of my time to call securus and have them walk me through all the steps to set it up correctly. Ivwas told i would not have any issues. Well that...
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1.0
#1223818
I agree with everyone here. Dropping calls, hard to hear and blaming it on our internet connection. My 1st degree is accounting and the second is programming. I owned and managed data centers at one point so know what is happening here. YOu pay a high price for really...
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1.3
#1222922

Contact Securus Technologies

Mailing Address:
Securus Technologies Inc.
PO Box 1109
Addison, TX 75001
Phone:
(800) 844-6591
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Securus Technologies Products and Services

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Securus Technologies - Cannot hear the caller

I could not hear my sister, the call was entirely jumbled up, please help!!!
#1220634