Securus Technologies
Securus Technologies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 859 reviews, with 14% likely to recommend; overall customer sentiment is negative and many report unresolved issues.
Key Takeaways for Future Customers
- Read Securus Technologies reviews for recurring problems before subscribing to services or subscriptions.
- Expect difficulty reaching live support; plan for potential billing or refund delays.
Negative Feedback / Risk Areas
- Frequent customer service failures and automated-only support.
- Billing issues including declined cards, duplicate charges, and slow or missing refunds.
- Technical problems with apps, messaging, video visits, and account access.
Positive Feedback
Some users report successful call connectivity and a few helpful representatives who resolved issues quickly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.7 star rating from 859 reviews, with 14% likely to recommend; overall customer sentiment is negative and many report unresolved issues.
Key Takeaways for Future Customers
- Read Securus Technologies reviews for recurring problems before subscribing to services or subscriptions.
- Expect difficulty reaching live support; plan for potential billing or refund delays.
Negative Feedback / Risk Areas
- Frequent customer service failures and automated-only support.
- Billing issues including declined cards, duplicate charges, and slow or missing refunds.
- Technical problems with apps, messaging, video visits, and account access.
Positive Feedback
Some users report successful call connectivity and a few helpful representatives who resolved issues quickly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No stars u cant get ahold of no one
I've been trying for days to talk to someone; it is all automated. My issues were not resolved, and I'm not going to be able to see my son because of it.
- Get to talk to my son
- U cant talk to a live human
- Issues dont get resolved resulting in missed video visits
Preferred solution: My sons issues taken care of so I can see him on a remote visit
User's recommendation: Don't use it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
Resolved: Because i want to talk to a human being
- - Messages from a loved one at Green River Correctional Complex in Kentucky trigger an error code.
Company fixed the issue and I have been provided with full refund. The app wasn’t working and they stated they knew what was going on and refunded me for video visit and app was working properly within 24 hrs.
Just call and talk to a human! Going thru prompts in app is a process, but once you get to a human things are always resolved.
My loved one who is incarcerated at Green River correctional complex in Kentucky is trying to send me messages, but it continues to give him an error code. He has stamps, but 30 of the stamps that he had this morning that I transferred to him are not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kyle, Texas
Billing system and phone system
Im trying to add money to the phone account and emessages but the billing system is not working or allowing payment to go thru and I just used it 2 days ago to add money. Now its saying its not working and no update if its being fixed or worked on or whatever so how do we get it fixed and add money so i can contact my wife;
Preferred solution: the system fixed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to set up online accout
- - There is no live customer service person; only an AI.
- - There is no live agent.
- - If your problem isn’t in its scope, it may hang up.
There is no real customer service technician, only a smart aleck AI. There is no way to get to a live person.
If your problem does not fit within their parameters, then it hangs up on you, or if you take too long according to the AI, it will ask you if you are still there. It's a *** system and does not solve every customer service issue.
Preferred solution: Help solving the problem I have without some smart aleck AI deciding it can’t help and hanging up on me
User's recommendation: Continue to complain maybe the company will finally do something about it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Want a full refund from the Securus tech . Net website
- - Unauthorized $54.98 charge for inmate phone service.
- - Refund requests unanswered; listed numbers show no response.
I was online checking out availability for inmate for phone service and put my information in found out was charging 54.98 for service didnt want that got out of the website and didnt authorize the charge and the website charged my bank account. Asking for a full refund and no answer.
Called several phone numbers as listed no response. Very pissed off
Preferred solution: Full refund
User's recommendation: Don’t use their services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged on my credit card for...
- - Charged $54.98 on my card for inmate phone calls I did not authorize.
- - I want a refund and can't reach a live person.
I was charged on my credit card for $54.98 for inmate phone calls that I didn't authorize. I would like a refund; this isn't right when I can't even get a hold of any live person, even when I call the customer service number that is provided.
- Cant connect with a live person
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’m not joining just answer to get help
This company SUCKS they advertise 24 7 help then you have to pay $50 and join a company called Just Answer !! Thats ***
- This company should not be allowed to operate
Preferred solution: Full refund
User's recommendation: Prison State systems Do Not use Securis
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chatsworth, Georgia
My phone is not working it is not oing throw
- - Phone was fixed this morning but is not working again.
- - It's my only contact with my loved one as I'm elderly.
- - Please help me figure this out.
My phone was fixed this morning but now it's not working again. It is my only contact with my loved one at this point because I'm elderly and not able to do much. Please help me figure this out and thank you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Declined card for funds
Every time I attempt to add funds to my account, it declines every card I use, both on the app and over the phone.
Preferred solution: To be able to use my visa debit card to add funds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to have a way for an inmate to call me
- - Colorado inmate call setup via Secures.
- - Only Texas options are shown.
- - They want Adams County setup and a contact.
I'm trying to use Securus to be able to have an inmate call me in Colorado. I've only been given options for Texas.
How do I set it up for an inmate in Adams County? Can I call a person who can give me that information, please?
Preferred solution: A way to have an inmate in Adam’s county jail be able to call my phone and a way to get him my number in case he doesn’t have his phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApplying $$on someone else’s IPad
Was unable to complete the procedure and was disconnected. I have no idea how to get back to the issue at hand.
Preferred solution: $$$ put on I Pad account of someone other than my family member!!!
User's recommendation: Could not complete required application.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Joseph, Missouri
Probably setting up account through app
I am trying to set up my secure account using my email, but my phone number won't work because it's already in use since I have an account. I have one set up through my number and not through the app.
Preferred solution: I’m trying to set up an account through the app but I already have account set with my number I’m trying to use my number but it won’t let me bc it’s set to my phone number and not my email
User's recommendation: Must use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Need help with creating video account
As usual y'all doing some kind of update and I can't finish it and she can't help me...,!!! I don't have nothing else to say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Will someone PLEASE answer the phone
Ive had this account for many years and Ive never had a problem with Securis. You took my money and I just wanna know why I cant receive calls. PLEASE ANSWER THE PHONE!!
De Soto, Missouri
Add a contact phone number so he can call this person
Quick response time, able to understand her and understand I need and solve the problem very quickly courteous and very very nice agent
User's recommendation: Customer service is great my son's able to call and communicate calls are clear and rates are reasonably Fair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Didn't receive information that was on my tablet after I was released. Over 400 songs, 100 games, family photos.
All my information was never sent to me off my tablet. 400 songs, family photos.i understand the music but, family photos the past 20 years..
About
, ,
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 527 out of 2419 in Telecommunications category
USA
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