Securus Technologies Reviews and Complaints
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Customers don't like
- Customer service
- Extremely bad customer service
- On hold 40 min
Customers like
- Integrity
- Idea of video visits
- Value
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Securus Technologies - My account is blocked
I need my account unblocked so I can receive calls and make apt to see an inmate
Product
Securus Technologies - Sad sad
Was charged twice for calls i didn't get
Securus Technologies - Add money
I want to add 5 dallors to my account
Securus Technologies - Todays and previous experience
Your confirmation numbers are too long and for a senior citizen difficult to write down as the voice talks too fast. I had a previous account last July with a balance but I do see this amount anywhere. Please advise. Thank you
HORRIBLE, HORRIBLE, HORRIBLE!!!! - - - I have never encountered a worse company in my entire life. I have been trying to resolve an issue for weeks - I've tired online, I've called (20 times now - many times the hold times exceed 30 minutes and they just hang up), I've...
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Securus Technologies - Cant log into account
I set up an inmate debt account for Scott Coen in dallas cnty jail a few months ago and he never could access it, he says. Can the inmates there access that tupe acct. I cant remember the details of how i did it but it was accomplished balance 20 bucks.
Securus Technologies - Rude staff and managers
rude staff and managers are rude. They mock you. Also every time you call reps tell you something different than the other. Staff aren't trained properly. If you ask for a manager and complain about the service you got from a rep they will tell you they don't want to hear your complaint and what did I need help with then if you keep complaining about it any way they hang up on you.
Securus Technologies - Refund my money back to my credit card asap?
I had my grand daughter video chat me and the service did not connect!
Securus Technologies - Number is blocked
The facility can not get through my number because it says it is restricted.. I need to get it unblocked for the hobbs facility please...
Similar to Securus Technologies
For six weeks I’ve had routing issues where my husband calls me and the lines never connect. For six weeks I’ve caleld Secrus and submitted over ten tickets. I’ve requested to be transferred to the I.T department and was denied that and told that the representive can’t...
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