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Because the last two time I had a video chat it didn't ever contact

2.0
Securus Technologies - Because the last two time I had a video chat it didn't ever contact
I have paid for two visits and havent been able to connect. I want two free visits or my money back.
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#3658054 Review #3658054 is a subjective opinion of poster.
Location
Vernon, Texas
Pros
  • Talk to my love ones in jail
Cons
  • Hard to get customer service
Loss
$14
Preferred solution
Full refund
New Reviewer

Securus video

I tried to get a hold of securus technology but didnt get a hold of them I made an account for the video to talk to my granddaughter but my account went to another prison I need for it to go to wrightsvilles in Arkansas but I dont know how to fix it I need to talk to a real person instead of a machine can someone get in touch with me to get at the right prison thanks Mary jones
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#3839538 Review #3839538 is a subjective opinion of poster.
Location
Bald Knob, Arkansas
Preferred solution
For someone to help me get my account to the wrightsville prison
New Reviewer

I lost my card a month ago i now have new card

I lost my card and have now received my new one.All I want to do is add my new card number to my same phone number
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#3823288 Review #3823288 is a subjective opinion of poster.
Location
Conyers, Georgia
Pros
  • I always get connected
Preferred solution
My new card number put on my account using my same phone number

Call being blocked. I did not block anything

1.0
I have a son incarcerated in West Valley detention center. My son has been trying to teach me but can not because of the number being blocked. This is very unfair being that I never have blocked anything This was the last time he was there now again he cannot reach due to the same reason. Hes blocked. I tried making a new account but the same thing happened I dont know what is going on but I would like to resolve this so that I. An speak to him. My number is 909212****. Please reply to me as soon as possible as to what I can do to stop the blocking. Jenni
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#3821592 Review #3821592 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Refund

Securus Technologies - Refund
Securus Technologies - Refund
I had supposed to been put the money for commissary services not phone services I made the mistake of putting the money in the wrong place where it wasn't needed so I would like a refund I do apologize for any inconvenience that I have caused you all thank you have a blessed day

User's recommendation: Know where you're sending your money to and check again if you have to that was my mistake.

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#3820196 Review #3820196 is a subjective opinion of poster.
Location
Selma, Alabama
Loss
$30
Preferred solution
Full refund
New Reviewer

Glitch in payment system of stamps charged 5 different times

I bought 10 stamps and it charged me 5 different times due to glitch In the Securus system. I need a refund.
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#3808547 Review #3808547 is a subjective opinion of poster.
Location
Albany, Georgia
Loss
$50
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Issues with account

1.0
My credit card was charged 10 dollars unauthorized. Don't know who the money was went to or anything other than it cost me 10 dollars. I have called, had no response, tired to get up with them, no luck. My credit company will b be doing an investigation into this matter

User's recommendation: I do not recommend using this company.

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#3806774 Review #3806774 is a subjective opinion of poster.
Location
Ashford, Alabama
Loss
$10
Preferred solution
Full refund

I have not been able to emessage my loved one, since I opened my account, it says he's blocked or not at that facility which he is has been and if y'all don't get it right I'm going to cancel my subsc

I want y'all to fix my email messaging so I can email message my loved one I have not been able to email message him since I opened my account if y'all do not fix my email message I'm going to close my account with y'all
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#3796673 Review #3796673 is a subjective opinion of poster.
Location
Mobile, Alabama

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Verified Reviewer New Reviewer

Assistance

I added money to my account for calls & texts & its not showing the credit I have, nor did it allow me the option to select my inmate.

User's recommendation: Call customer service directly first, have them walk you through everything. This entire system’s setup is not very user friendly.

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#3795946 Review #3795946 is a subjective opinion of poster.
Pros
  • Way to help loved ones stay in contact
  • I get to visit with the love of my life
Cons
  • No feelings
  • Not receiving calls
Preferred solution
I’d LIKE to speak with customer service who can assist me with getting my account right & the money I just added in the right place, along with finding my inmate’s name to assign a visit of SOME sort with him!

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

My phone loved one is blocked

My loved phone is blocked hello and I havent spoke to him like in one year and I think I have a right to speak to my loved one one
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#3792025 Review #3792025 is a subjective opinion of poster.
Location
Naples, Florida
Pros
  • Get to talk to loves one
  • Get to stay in touch with your loved one
  • Fast at taking ya money
Cons
  • I get cheeted on time my minutes
  • Poor software re what services are available
  • No connection unable to process payment
Loss
$12
Preferred solution
I need his phone un blocked and a refund of 12.

Cheated out of 49.00.

You say that 6YA,ING IS NOT CONNECTED TO YOUR COMPANY BUT I WAS CHEATED OUT OF 49.00 AND THE DEBIT CARD INFO I DID NOT GIVE THEM IT CAME FROM SECURES. I HAVE USED SECURES FOR A FEW YEARS AND THIS IS TERRIBLE.I AM A SENIOR CITIZEN AND LIVE ON A FIXED INCOME.AND THAT MONY WOULD BUY MY MEDICINE OR A WEEK OF FOOD
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#3779440 Review #3779440 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Can't help refund my 49.00 from 6AY,ING WHO I FOUND ON SECURUS ON LINE

My 49.00to 6YA ,ONG that I found on SECURES ONLINE JUST TRYING TO FIX MY PASSWORD .BUT I WAS TOLD U ALL DONT KNOW WHOTHESE PEOPLE ARE REALLY.
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#3775969 Review #3775969 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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Verified Reviewer New Reviewer

Can't set up account

My phone number is on the account but my email isn't for me to create an account on line. When I do it say phone exists an to re enter email.
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#3768519 Review #3768519 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Preferred solution
To be able to set up an account with my email

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I can't get into my account and I need to put an inmate on the account

I just put money on a securus account and I don't I cannot get into my account because because I can't it won't allow me to and I need to add an inmate on there so what do I do
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#3767545 Review #3767545 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
Let the company propose a solution
New Reviewer

I had a video visit that would not connect

The inmate could not see nor hear me I could see him . We both tried disconnecting n reconnect but it would not connect on his side . Need my money back
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#3766586 Review #3766586 is a subjective opinion of poster.
Location
Lake Charles, Louisiana
Loss
$5
Preferred solution
Full refund
New Reviewer

Video visitation

2 visits now and neither one of us can connect. Really upset and can get hold of anyone to help! Need help please
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#3758527 Review #3758527 is a subjective opinion of poster.
Pros
  • Constant disconnects through phone calls
Cons
  • Supervisors
  • Poor customer service
  • No replys when reach customer support
Loss
$10
Preferred solution
Full refund

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