Securus Technologies Reviews

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Verified Reviewer Junior Reviewer

It took my money and I need it back ASAP

1.1
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
This APP is criminal and completely unethical! It capitalized on families that have incarcerated loved ones and then completely rips them off! Its does not allow you to use a different service provider so they really have you by the b*** this is criminal! Family members still have rights! But they treat us like we are the prisoners with no rights!

User's recommendation: Contact the AG immediately to stop these people.

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ID
#2286756 Review #2286756 is a subjective opinion of poster.
Cons
  • Limited availability for some services depending on location
Loss
$20
Preferred solution
Full refund
New Reviewer

To Block my phone number

I have phone calls from inmates in the Jefferson County jail every night. I had an account over a year ago but I dont anymore. This company makes it impossible to talk to someone or even block my number online. Your statement about privacy and security is ***
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ID
#3259522 Review #3259522 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Block my number if it means anything now bc obviously inmates at the Jefferson County jail are calling my number every nite and sometimes 3-4 times a nite.
New Reviewer

Hejlp pissed

Pissed. Need hellhgdhyyfddefddfdffgdxgvxvcvbjjfdsdvbh9ttofofoifififfiriiriroffoofsiusdkhljlulhlglgkgv
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ID
#3258458 Review #3258458 is a subjective opinion of poster.
Location
Atkins, Arkansas

Perfected Maze of miscommunication

Try to find a real human being to solve a problem. An email. An online support person. They are impossible to get.

User's recommendation: Do everything you can to disempowered these people who take advantage of the family, loved ones and legal representation of the incarcerated.

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ID
#3256301 Review #3256301 is a subjective opinion of poster.
Location
Orlando, Florida

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Verified Reviewer New Reviewer

Not getting calls

Not getting any calls it's all been call attempts and I am getting very frustrated about this I need something done about this
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ID
#3251783 Review #3251783 is a subjective opinion of poster.
Pros
  • Fast at taking ya money
Cons
  • Calls want come through properly
Preferred solution
Fix it
New Reviewer

Refund to correct address/Your system put the wrong address

I close my account and asked for a request on the balance. The automated system would not get my address correct. I tried multiple times. It submitted the address without me approving it and the check will be mailed to another address. It would not let me type it in and I was not able to contact a live person. My address that it should be mailed to is 25115 Briggs Rd. Romoland CA 92585

User's recommendation: Make the automated system more friendly usable.

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ID
#3239814 Review #3239814 is a subjective opinion of poster.
Location
Ontario, California
Preferred solution
Full refund
New Reviewer

My acct is blocked

3.8
My account is blocked and I need to get it unblocked and cant get ahold of a love person to talk with and not with this robot

User's recommendation: Have people on call to be able to talk with.

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ID
#3238428 Review #3238428 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • I can talk with my boyfriend
Cons
  • Blocked on my account
  • I am unable to have any communication with my loved one
Loss
$100
Preferred solution
Get my account unblocked so I can use my money to talk on the phone
New Reviewer

I had a video visit that would not connect

I opened the video chat sat on there for 20 minutes and the phone/tablet never connected. I need to be credited to schedule another visit
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ID
#3231669 Review #3231669 is a subjective opinion of poster.
Location
Marion, Ohio
Loss
$9
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

I’m not receiving emails

Can I get emails from my love one if my number is not in the system. My phone has been disconnected 475-243-****
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ID
#3225456 Review #3225456 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Preferred solution
Emails on my app
New Reviewer

Putmoney on account for can eat

I need to speak with someone to put money on my Uncl account for he can get somebody to eat can u please give me call before the night over 404226****
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ID
#3223179 Review #3223179 is a subjective opinion of poster.
Location
Carrollton, Georgia

Video visit

So seems like every video visit I do we always get cut off at lease 2 or 3 times to the point there no sense to even set a visit up cause its a waste of money Ive called trying to get a full refund on the last 2 visit I had and nothing at all has happen with a refund .. I work hard for my money

User's recommendation: Don’t do video visit.

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ID
#3223033 Review #3223033 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer New Reviewer

Want to text message with inmate

I cannot get the above text messaging completed. Very frustrated at this point!!! Please advise!! I presently have an account!
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ID
#3222830 Review #3222830 is a subjective opinion of poster.
Location
Mansfield, Texas
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Trying to find out where my money went

Every time my husband transfers money over to his phone they are not putting it on there until almost 2 days, and it was within 15 minutes they were putting money on there not now, and it's *** me off. They think they can do what they want because they do not have a loved one in jail or prison, and it's not funny when we always have to complain when they are not doing their job right.

User's recommendation: make sure they are doing their job.

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ID
#3220264 Review #3220264 is a subjective opinion of poster.
Cons
  • Are not adding money on the inmates account
  • Hard to get customer service
Loss
$30

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

RE: TABLETS

1.2
I dont know what is going on but I havent been able to talk to my husband consistently throughout the day going on a month now. The only time I can talk to him is through a small window in the morning between 3 AM and 5 AM and now I havent even heard from him during that time. This company is straight *** All they do is take your money for stamps and for phone calls and you dont even get a chance to properly talk to your love ones like you should. The messaging takes forever. Securus sucks they are a rip off and you cant even call customer service and get a hold of a live person!!!! Thats what makes this whole thing worst of all!!! How do you get them to fix it???

User's recommendation: Be prepared to not be able to talk to a live representative!

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ID
#3214436 Review #3214436 is a subjective opinion of poster.
Pros
  • Adding funds and sending it to an inmate
Cons
  • Can not talk to a real person
Preferred solution
FIX THE MESSAGING! FIX THEIR TABLETS! TALK TO A LIVE REPRESENTATIVE!
New Reviewer

Just put funds in my account and it's saying I have none

I added $5 to my account this morning and now its not on there I havent used it. Its came out of my cash app account this morning but where are my funds
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ID
#3213366 Review #3213366 is a subjective opinion of poster.
Location
Conyers, Georgia
Loss
$8
Preferred solution
Let the company propose a solution
New Reviewer

They caharge my bank accout for phone call i didnt make want my money back

They charge my bank account a bunch of money I want my money back into my account I have bank statement the lady Tom to send then I need to know who I need to send the statement to an the address to send the statements to get my refunds bank into bank
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ID
#3204420 Review #3204420 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$397
Preferred solution
Full refund

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