Securus Technologies Reviews

Show reviews that mention
account money phone calls number service inmate refund securus customer service
Filter review
  1. 654 reviews
  2. 165 reviews
  3. 73 reviews
  4. 76 reviews
  5. 43 reviews
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Junior Reviewer

It took my money and I need it back ASAP

1.1
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
Securus Technologies - It took my money and I need it back ASAP
This APP is criminal and completely unethical! It capitalized on families that have incarcerated loved ones and then completely rips them off! Its does not allow you to use a different service provider so they really have you by the b*** this is criminal! Family members still have rights! But they treat us like we are the prisoners with no rights!

User's recommendation: Contact the AG immediately to stop these people.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2286756 Review #2286756 is a subjective opinion of poster.
Cons
  • Limited availability for some services depending on location
Loss
$20
Preferred solution
Full refund
New Reviewer

My phone is blocked

My phone number is not recognised?? For my account i need to get my Phone number unblocked to add money to my account why is my phone number blocked?
View full review
Comment
Helpful 0 Not helpful 0
ID
#3119016 Review #3119016 is a subjective opinion of poster.
Pros
  • Put money in acc but now shows -0-balace
Preferred solution
My account unblocked
New Reviewer

Dropped call

My calls are frequently dropped. I would like a refund if my money of at least the calls that were dropped.
View full review
Comment
Helpful 0 Not helpful 0
ID
#3113843 Review #3113843 is a subjective opinion of poster.
Location
Arlington, Texas
Loss
$4
Preferred solution
Full refund
New Reviewer

Dropped call

My call was dropped and i paid for it. Can i get my money back on the Account since we didnt talk????
View full review
Comment
Helpful 0 Not helpful 0
ID
#3113826 Review #3113826 is a subjective opinion of poster.
Location
Arlington, Texas
Service
Securus Technologies Inmate Phone Service
Loss
$4
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Took my money

I am 15 years old and made an account for my dad it took $45.98 off my credit card I would like to cancel my account and get my money back
View full review
Comment
Helpful 0 Not helpful 0
ID
#3106958 Review #3106958 is a subjective opinion of poster.
Pros
  • Talk to family members in jail
Cons
  • Steals your money
Loss
$46
Preferred solution
Full refund
New Reviewer

I need to unblock phone calls from jail accidentally blocked it

2.2
I accidentally blocked my phone number is there any way that you can unblock it for me the phone number 606 62 2 ****
View full review
Comment
Helpful 0 Not helpful 0
ID
#3096958 Review #3096958 is a subjective opinion of poster.
Location
Marietta, Georgia
Pros
  • I can talk to my son
Cons
  • Not being able to speak to loved ones
Preferred solution
Phone number unblocked
New Reviewer

I just had a call from an inmate and as soon as my payment was accepted the phone hung up.

I had an inmate to call me Greenwood County Detention Center or facility and once I enter my payment information it said thank you your payment was approved and then the phone hung up, and as a matter of fact at 7:41 p.m. the same thing just happened again I would like my money to be restored back to my account immediately I put up on my Securus account
View full review
Comment
Helpful 0 Not helpful 0
ID
#3089534 Review #3089534 is a subjective opinion of poster.
Location
Greenwood, South Carolina
New Reviewer

Your equipment does not work!!!

3 months of me and my grandson trying to visit with my son in prison by video hasn't happened because your equipment does not work! I am tired of paying and no video. It has been 3 years since my grandson has seen his father!!!!
View full review
Comment
Helpful 0 Not helpful 0
ID
#3086386 Review #3086386 is a subjective opinion of poster.
Location
Camden, Arkansas
Pros
  • I get to talk and see when works
Cons
  • Being charged for video visits that i was unable to connect to
Loss
$20
Preferred solution
Let the company propose a solution

Having problems putting phone time.

This is crazy. Why is there no live cust. Supt. I need help to see what is wrong , I am trying g to put phone time one an inmate act. And no matter what I do 8t declined charges.
View full review
Comment
Helpful 0 Not helpful 0
ID
#3083868 Review #3083868 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Refund

1.0
Put in wrong account this county does not take this kind of payment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Check before purchasing !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Check before you purchase funds.

View full review
Comment
Helpful 0 Not helpful 0
ID
#3080617 Review #3080617 is a subjective opinion of poster.
Location
Hot Springs, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Wrong number 2 accounts

I have an account under 405615**** and under 405615****...I need the second one to transfer funds to the first account and delete the second account
View full review
Comment
Helpful 0 Not helpful 0
ID
#3079105 Review #3079105 is a subjective opinion of poster.
Location
Lexington, Oklahoma
Pros
  • No human
Loss
$20
Preferred solution
Let the company propose a solution

I cannot go into securus sight to send messages and read message received for Anant Kumat Tripati inmate # 102081 trying to phone and inquire cannot go to your personalto assist me..

I sent queries for extra stamps deducted while sending messages to inmate Anant Kumar Tripati Inmate #102081, I didn't get updates from your office. Also i cannot open few messages. Now i cannot get into your account since yesterday.
View full review
Comment
Helpful 0 Not helpful 0
ID
#3076139 Review #3076139 is a subjective opinion of poster.
Location
Auckland, Auckland
New Reviewer

Charges on my account

I was charged 28.40 for something and I can't find where it was added to the phone or even on his books so I want my money back in my account...or it can be put towards my prepaid phone account... Thank you, Shauvon Adkins
View full review
Comment
Helpful 0 Not helpful 0
ID
#3072419 Review #3072419 is a subjective opinion of poster.
Location
Bessemer, Alabama
New Reviewer

I need a refund

1.0
I purchased stamps and never received them I either want a refund or I would like my stamps I tired of this *** system
View full review
Comment
Helpful 0 Not helpful 0
ID
#3072021 Review #3072021 is a subjective opinion of poster.
Loss
$5
Preferred solution
Deliver product or service ordered
New Reviewer

Adding money to accept calls

I have been trying to set up phone service thru u. I need where u pay monthly and can get unlimited calls and receive a bill
View full review
Comment
Helpful 0 Not helpful 0
ID
#3070121 Review #3070121 is a subjective opinion of poster.
Location
Brooklyn, New York
Pros
  • Talk to my love ones in jail
Cons
  • Payment problems due to website
Loss
$15
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Need to know how to do a video visit

1.0
I cannot log into my account and that means I can't see my loved one and everyone I try to contact someone,I can't get anyone on the phone
View full review
Comment
Helpful 0 Not helpful 0
ID
#3069304 Review #3069304 is a subjective opinion of poster.
Location
Richardson, Texas

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article