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Securus Technologies - I can’t get any calls from inmate

I have text chatted with these people 9 times with no resolution. Set up account a month ago and my friend calls me every day and not one call has gone through. Said it was a router problem. Can’t fix this in a month? Terrible customer service. Forget getting ahold of a human.
Company wrote 0 private or public responses to the review from 19 hours ago.
#1422175
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Securus Technologies - WHY HAVE I NOT GOTTEN ME REFUND AFTER 2 MONTHS

I WANT MY REFUND I WANT TO TALK TO A PERSON NOT A RECORDING
Company wrote 0 public responses to the review from 1 day ago.
5.0
Details
Customer service
I didn't like
  • Extremely bad customer service
#1421864
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Securus Technologies - No $ back

Securus kept blocking my calls but I was being charged daily for calls, come to find out someone was claiming to be secures called me and said I owe $7000.00 due to canceling my account so I was not going to get any $ back 220.00 on the account I never got 1 penny back. Sounds like a class action suit to me anyone want to join me?
Company wrote 0 public responses to the review from 2 days ago.
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Securus Technologies - Refund

I want my 23.00 dollars back. Inmate is out and I paid for him to use something he never did
Company wrote 0 private or public responses to the review from Dec 08.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1418296
Once again, I have tried to schedule a legal visit, with no luck. I called customer service and was given new information as to why I am having problems. My problem was not taken care of and they would not even transfer me to tech support. I have had this same problem...
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Company wrote 0 public responses to the review from Dec 06.
#1416663
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Securus Technologies - My account is blocked

I just put money on my account but i can’t get ahold of a representative
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 05.
#1416180
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Securus Technologies - Fraudulent company

I added money to an inmates phone. I never received a call from him but the money was gone. It is impossible to reach a human to receive my money. This company needs to be investigated for sure!
Company wrote 0 private or public responses to the review from Dec 03.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1413903
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Securus Technologies - Can log into appp

I have to call everytime i need to add money to my phone account. It wont let me log into my account. Really wish this didnt have to be so password protected
Company wrote 0 public responses to the review from Nov 30.
1.7
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Website
#1411564
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Securus Technologies - Phone.call

I have been trying to talk to a representative about inmate debate and all the phone numbers takes me to the same place.I just read your reviews and oh wow don't let me think there right PLEASE CALL ME or give me a correct phone number
Company wrote 0 private or public responses to the review from Nov 26.
#1408443

Contact Securus Technologies

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
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Securus Technologies - Send money to inmate to his accounant

Nwed to talk to represenitive
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 24.
#1406887