Securus Technologies Reviews and Complaints
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Customers don't like
- Customer service
- On hold 40 min
- Extremely bad customer service
Customers like
- Integrity
- Value
- Sincere
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Tried two different times to video connect with an inmate and it never worked. Tried with both Apple and Android devices. Such a waste of time trying to use their system. The inmate sat on his end and it showed we were there trying to connect, but it never connect....
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Securus Technologies - Account
It won't let me make the online account do I can do videos. I can only access the phone account by phone
I have been trying to accept calls from my loved one. I have paid over $200.00 in the last 30 days in an attempt to receive calls. Every time I add funds it blocks my calls. No matter what I do I cannot receive calls, then I was told I needed to go through Inmatcall...
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I didn't like
- Blocked calls
Securus Technologies - Wanted verification ,couldn't talk to a real person. !
Never told me, or verified location of payment to who and were payment was sent, wanted verification went to rite place
Securus Technologies - My Refund
I put funds on inmate video and wanted to put it on the phone service . This Happened 11/01/2018
Securus Technologies - They count your voice mail as a call
Yesandnothingandsecurusjusttookmymonet They are a rip off.
Securus Technologies - Video visit
I was unable to connect to my video visit on 10/29/18 due to the power being out at the facility.
Securus Technologies - Technical
I was unable to connect to my video visit on 10/29/18 @1130am. My husband said the power was off and he couldnt connect.
Securus Technologies - Run around
I have called and emailed Securus trying to get help with an inmate tablet. Each time they are unable to answer my question and give the number and email that I had previously used. The sad part is they are the only provider. It is so frustrating.
Similar to Securus Technologies
I added a payment to my statement using a bank card. They charged a previous bank card, even though i deleted all of that information and retyped my current bank card in. I didn’t think anything of it, as I changed the information. I got charged a 35 dollar overdraft...
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Interesting, I had the exact same thing happen to me!! A payment went through on my stored debit card, which I did authorize. They told that I am responsible for the account. ...