Securus Technologies
Reviews and Complaints
Reviews Chart
$230K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
72.8K
PAGE VIEWS
2
ISSUES RESOLVED
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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ID
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
Securus Technologies - Need money back
I need my money back. call me back please.
ID
Location
El Paso, Texas
Securus Technologies - Need info about inmate calls
She hung up cuz she said she was having trouble with the call. Is it too much to ask for a live person. I mean ur company is making bank, that's the least u could do for us customers that r helping u make ur money.
ID
Preferred solution
Get live people on the phone.
Securus Technologies - Won’t let me pay
Will not accept ANY payment info from debit or credit cards
User's recommendation: Need a LIVE PERSON.
ID
Service
Securus Technologies Customer Care
Loss
$50
Preferred solution
Deliver product or service ordered
Securus Technologies - Balance
Negativ How is my account negative that's impossible
ID
Loss
$25
Securus Technologies - Please contact racine jail phone service
I paid cash advance to my account so my daughter can call me and her calls are not coming through. please contact the operator to see what the issue is.
ID
Service
Securus Technologies Inmate Phone Service
Pros
- Being able to talk to inmates
Cons
- Hard to get customer service
Preferred solution
Deliver product or service ordered
Securus Technologies - Number is blocked
My number is blocked. My sister is an inmate in Sullivan County Jail and has been unable to call me for a couple weeks. I would like to get this resolved
User's recommendation: I recommend the securus.
ID
Preferred solution
Let the company propose a solution
Securus Technologies - Can't receive calls
I cannot seem to get any help through your robot operator
User's recommendation: Have a human being answer the phone so you can get your problem solved.
ID
Service
Securus Technologies Phone Service
Pros
- Once you get help reps are friendly amd efficient
Cons
- No live representative on call
Loss
$40
Preferred solution
Have someone call me back so I can get in put money on the proper account and receive calls I’ve been calling for three days to your automatic robot who does nothing no help Hate it
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Securus Technologies - Refund money to my debit
I had put money in the wrong place I was trying to put money towards the commissary for an inmate pls I do apologize for the trouble inmates info Juan frausto #05152843 and confirmation #: 20200802091425331190 Amount $30.00. Please credit back to my card. Your help and understanding is greatly appreciated god bless
ID
Product
Securus Technologies Account
Cons
- Refund policy
- Cant reach a person bout refunds
- No representatives i can reach
Loss
$30
Preferred solution
Full refund
Securus Technologies - I accidentally blocked my own number
I need to talk to someone.
ID
Location
Jackson, Tennessee
Preferred solution
Accidentally blocked my number
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Securus Technologies
1135 reviews
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Securus Technologies - Unblock my number
I hit 7 for blocking my number from getting calls from where my loved one is at and didn't mean to. How do I get my number unblock I may continue to talk with my loved one. Please help, thank you.
User's recommendation: Unblock my number.
ID
Location
Jackson, Tennessee
Pros
- Accidentally blocked the call
Preferred solution
Unblock my number
Securus Technologies - Deposit of money
I was not able to deposit money on books for an inmate
User's recommendation: Make sure you are talking to the right person of the right facility.
ID
Loss
$47
Preferred solution
I want to receive the right number to deposit money on books for the right inmate and facility
Securus Technologies - Remote visit
We need our money refunded. I wouldn't recommend this company to anyone
ID
Service
Securus Technologies Inmate Video Service
Pros
- Could speak to your loved one
Cons
- Terrible service - no customer service
Loss
$11
Preferred solution
Full refund
Securus Technologies - Difficulty with account
I need to speak to a representative and I dont hear a option for that
ID
Location
Jamaica Plain, Massachusetts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Here is the letter I sent to Securus on 7/29 with no response. Tonight, was the 5th call I have missed with my loved one. I called Securus ahead of time to troubleshoot but I eventually their phone tree hung up on me. I called the correction facility itself to...
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1 comment
Most people try to avoid telephone calls from inmates. I've gotten at least five I didn't want so we should call it even.
ID
Service
Securus Technologies Inmate Video Service
Cons
- No representatives i can reach
- Phone tree hangs up
- No technical support
Preferred solution
Deliver product or service ordered
Securus Technologies - Poor customer service
Inmate unable to call after 6 years and positive balance of $54. Phone is not blocked.!i waited 35 minutes for a representative and got no response. Inmate is getting worried and I have no answers.
ID
Location
Buffalo, New York
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sue them i need to they rip me off