Most helpful review

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Verified Reviewer
New Reviewer

Because the last two time I had a video chat it didn't ever contact

Securus Technologies - Because the last two time I had a video chat it didn't ever contact
I have paid for two visits and havent been able to connect. I want two free visits or my money back.
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ID
#3658054 Review #3658054 is a subjective opinion of poster.
Location
Vernon, Texas
Pros
  • Talk to my love ones in jail
Cons
  • Hard to get customer service
Loss
$14
Preferred solution
Full refund

Adding money tablet

I cannot find the setting on the app, I want to reset my password & it send me a password to use so I may reset but Im so dumb I cannot find the setting on the app of Securus.
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ID
#3720661 Review #3720661 is a subjective opinion of poster.
Location
Dallas, Texas

Put money on a debit account

Can't talk to a human being. Son starving in prison can't send money cause auto mated service ***

User's recommendation: Sucks.

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ID
#3719110 Review #3719110 is a subjective opinion of poster.
Location
Redmond, Washington
Loss
$25
Preferred solution
Hooked up
New Reviewer

Refund

Securus Technologies - Refund
Securus Technologies - Refund
I am calling to request a refund. Because for some reason the inmate never recieved the money i put on his debit calling account.

User's recommendation: Spend money wisely.

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ID
#3714855 Review #3714855 is a subjective opinion of poster.
Cons
  • Hard to get customer service
  • Calls never connect
  • Paying and not receiving
Loss
$25
Preferred solution
Full refund
New Reviewer

Closing video visit app and stop payment withdrawal

I closed my Securus account five days ago and they withdrew funds from my bank anyway. When I checked the web it says I cannot cancel the video visit account. I strongly disagree. I would like a refund and stop future funding to Securus Aventi accounts unless my inmate has no other provider.

User's recommendation: Be aware of the small inconsistent rules of product providers.

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ID
#3713498 Review #3713498 is a subjective opinion of poster.
Pros
  • Can contact loved one
  • Contact loved one
Cons
  • Charges against account after closing account
Loss
$30
Preferred solution
Full refund
New Reviewer

Account

I need to speak to a representative. The automated system isn't able to handle my issue. How do you speak to a representative
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ID
#3708471 Review #3708471 is a subjective opinion of poster.
Location
Manhattan, Kansas
Preferred solution
Deliver product or service ordered

Need e mail with my pin for my visit need to know how to get money back I put on an inmate account for phone callztoday

Need to know how to get money back I put on an inmates account. Also how to unblock jail number to receive calls. Any help is greatly appreciated. Thank you. Need a good number to talk to a live human.
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ID
#3705016 Review #3705016 is a subjective opinion of poster.
Location
Topeka, Kansas

They are a scam they have no customer service they take your money and you never get a video with the jail person

I have paid five times never to have a video session never to have a customer service rep when I call to tell them never to have a real email to mail back to them there is never a real phone number always going back to a robot never answering real questions it is a scam to take your money for people that are in jail don't use it

User's recommendation: Don't use it.

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ID
#3702807 Review #3702807 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

Had a session paid it not there now this is 3rd time

I have made five video calls never one of them connected and never got any money back there is no customer service rep and there is no real email to sit or talk to anybody this seems like a scam
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ID
#3702673 Review #3702673 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

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Verified Reviewer
New Reviewer

Requesting a refund

I want a refund My brother has already been shipped to Kirkland and I have an account set up and I no longer need security so I want my money sent back to my card immediate
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ID
#3683318 Review #3683318 is a subjective opinion of poster.
Location
Pawleys Island, South Carolina
Loss
$25

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Phone issues

Paying all this money to talk to my love one and the phone has been going in and out for 2days and this *** is frustrating.
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ID
#3678685 Review #3678685 is a subjective opinion of poster.
Location
Kansas City, Kansas
Preferred solution
Deliver product or service ordered

Need e mail with my pin for my visit today

Never got to a real live human being. Robot on every number I called if I didn't press option they hung up.
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ID
#3678625 Review #3678625 is a subjective opinion of poster.
Location
Topeka, Kansas
New Reviewer

My number is blocked by accident

The Weber county jail can't call me my son in there an I need to talk to him sobif I can get help to unblock my number please
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ID
#3671114 Review #3671114 is a subjective opinion of poster.
Location
Herriman, Utah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dishonested company.

Horrible it sucks and cant speak to anyone there. Deposited money they can take that right away but no luck getting it to the phone service at the jail. Tried too many times to call. Filing a chargeback. Fake website. Its horrible to take advantage of people who just want to talk to their loved ones. You should be ashamed.!!!

User's recommendation: FAKE DO NOT USE!!!!!

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ID
#3667042 Review #3667042 is a subjective opinion of poster.
Location
Bay City, Michigan
Loss
$18
Preferred solution
Full refund
New Reviewer

Added $ that wasn't authorized. I went to add $17 and it added $50

Securus Technologies - Added $ that wasn't authorized. I went to add $17 and it added $50
I need money returned and add correct amount. It removed $50 dollars and your System does not verify the amount it just takes it and then verifies it after its been added and that has done some serious damage and I need that money back ASAP and have the correct amount added Im also not 100% sure that I got my customer service receipt number correct but I think I did it went so fast but Im darn close if not

User's recommendation: It doesn’t verify what you added until it’s been posted, so be cautious of this.

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ID
#3661169 Review #3661169 is a subjective opinion of poster.
Location
Carrollton, Texas
Pros
  • Fast & easy
Loss
$40
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account states I'm blocked

I CANNOT GET A HUMAN BEING ON THE PHONE AT ANY NUMBER PROVIDED AND MY ACCOUNT SAYS IT'S BLOCKED, ADD FUNDS BUT WHEN I TRY IT'S NOT TAKING PAYMENT AND I KNOW I HAVE MONEY IN BANK! HOW IN THE *** DO I SPEAK TO SOMEONE???!!!
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ID
#3654053 Review #3654053 is a subjective opinion of poster.
Location
Rowlett, Texas
Preferred solution
Speak to someone about account being blocked

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