My husband would try and call me.and it would connect and hang up and it has taken all oour minutes away..I want my refund back to my accountRead more
I called and requested a refund for unused balance in the telephone account. I was told that a refund would be forthcoming. Party was incarnated on November 21, 2017 and Party was released December 21, 2017. I am still waiting for a refund for the from the company for...Read more
I didn't like
- Wait time
Securus Technologies - Problems with phone
I need to know how to just get to the conversation like it will let me answer but when I press one it doesn’t go thru it just keeps goin on to press 2 nd the other numbers like three times then hang up
This is the third time I tried to video chat with my loved one and it didn't work at all. Do they refund your money? NO! They just credit your video chat account. I don't want to video chat anymore, it's painful and frustrating when you look forward to seeing your...Read more
Securus Technologies - Phone service
I waited over an hour on hold to talk to someone before I finally hung up.
I accepted the call from my son and the connection was very broken up and i could only hear every other word he said .I told him he needs to call back and he didnt call back.Im not sure why maybe they only have the one phone and take turns .Im very upset that im paying...Read more
Securus Technologies - HORRIBLE!
Conversation was constantly breaking up, even to the point where whole sentences were unintelligible. Interesting that NYS DOC is forcing people to use this horrible system and shutting the other companies which I thought were better.
I have made over 50 video visits with securus and maybe 25 have ACTUALLY been successful. No one seems to know why it isn't working when it doesn't work and their only response is "I can issue a refund." Well an account credit isn't much compensation if I can't be sure...Read more
- When it actually works for a visit or phone call
- Getting some of the calls
- Idea of video visits
I didn't like
- Dropped calls and rude customer service reps
- Video visits that dont connect
- Anything of this company
Securus Technologies - Horrible customer care
The customer care sucks. Ive emailed and called still no help.
Securus Technologies - Video visit
Very poorly ran. Continues to rip customers off. Paid faithful every month and at least 1 full week out the month every month my visits will not work.
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