Securus Technologies Reviews and Complaints
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Customers don't like
- Customer service
- On hold 40 min
- Extremely bad customer service
Customers like
- Integrity
- Value
- Sincere
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Securus Technologies - Account
It won't let me make the online account do I can do videos. I can only access the phone account by phone
I have been trying to accept calls from my loved one. I have paid over $200.00 in the last 30 days in an attempt to receive calls. Every time I add funds it blocks my calls. No matter what I do I cannot receive calls, then I was told I needed to go through Inmatcall...
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I didn't like
- Blocked calls
Securus Technologies - Wanted verification ,couldn't talk to a real person. !
Never told me, or verified location of payment to who and were payment was sent, wanted verification went to rite place
Securus Technologies - My Refund
I put funds on inmate video and wanted to put it on the phone service . This Happened 11/01/2018
Securus Technologies - They count your voice mail as a call
Yesandnothingandsecurusjusttookmymonet They are a rip off.
Securus Technologies - Video visit
I was unable to connect to my video visit on 10/29/18 due to the power being out at the facility.
Securus Technologies - Technical
I was unable to connect to my video visit on 10/29/18 @1130am. My husband said the power was off and he couldnt connect.
Securus Technologies - Run around
I have called and emailed Securus trying to get help with an inmate tablet. Each time they are unable to answer my question and give the number and email that I had previously used. The sad part is they are the only provider. It is so frustrating.
I added a payment to my statement using a bank card. They charged a previous bank card, even though i deleted all of that information and retyped my current bank card in. I didn’t think anything of it, as I changed the information. I got charged a 35 dollar overdraft...
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Similar to Securus Technologies
Securus Technologies - Very frustrated
For some reason all my cards are being declined. The system does not accept our payment. My husband keeps calling! How can we fix this!? There is no one to talk to and I am furious! This has been going on for days!
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Interesting, I had the exact same thing happen to me!! A payment went through on my stored debit card, which I did authorize. They told that I am responsible for the account. ...