Securus Technologies
Securus Technologies Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securus Technologies has 1.6 star rating based on 1192 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Securus Technologies to a friend or colleague.
- Rating Distribution
Pros: Being able to talk to inmates, No pros, No pros at this moment.
Cons: Customer service, Extremely bad customer service, Hard to get customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Securus Technologies has 1.6 star rating based on 1192 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Securus Technologies to a friend or colleague.
- Rating Distribution
Pros: Being able to talk to inmates, No pros, No pros at this moment.
Cons: Customer service, Extremely bad customer service, Hard to get customer service.Recent recommendations regarding this business are as follows: "Be vocal about these awful people who are ripping these guys off!", "NEVER", "There is none this is what we have come to just try to be patient cause they will make you want to flip your lid", "462592 is the only thing this company response to which's an obvious problem with here *** poor customer service", "Don't try to reach a human (live person)".
Most users ask Securus Technologies for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Securus Technologies Reviews
"Awful service"
They have had a known IT problem for days. When an inmate calls, the Securus system is not recognizing we are pressing on to accept. They have no idea when...
"Sercurus is the WORST -0 stars"
They are always down for entire days, they are unbelievably expensive, they claim to be a International company now but only have 1 service center in Dallas...
Fort Lauderdale, Florida
Awful service
They have had a known IT problem for days. When an inmate calls, the Securus system is not recognizing we are pressing on to accept.
They have no idea when they will fix it.
What is really cruel is that they are not telling the facilities that this is happening.
It is nearly impossible to speak with a real person. When you do get one, they are ridiculously unhelpful!!!
User's recommendation: Be vocal about these awful people who are ripping these guys off!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Text blocked
My inmate's texts are blocked and he can't message out and I can't message him. I had 40 texts messages paid for still on my account.
Preferred solution: His texts messaging unblocked.
Ontario, California
No contact to speak to a live person
My reason for this complaint is they make it difficult to talk to a live person.
It is impossible to get the help you need speaking only to an automated system. Theres also multiple charge's I have occurred that doesnt makes sense, and appear high according to what the rates say on the call during my call with one of their covered facilities. I cant get it resolved or asked the needed questions without speaking to a live individual.
User's recommendation: Contact number for customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't complete a phone call
Customer service here treats law abiding citizens like they are incarcerated inmates. Not worth the time or effort. If they go bankrupt, I'll throw a party.
- Customer no-service
Preferred solution: Full refund
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You have to go through this website to get a person
The system is down which life doesnt allow for. When you are trying to get in touch with your loved one and the system keeps kicking you out and you have to find a number to talk to a real person for them to act as if they are oblivious to the system failure yet in the same breath when she inputted the information wrong let you know there are issues with the the system is crazy.
Just fix it its been hours and to tell me its only one phone number and I called 3 get it together. I liked it when it was just JPay now they have added these people and things have took a turn for the worse
- Was better when it was just jpay
- No way to contact and talk to actual agents
User's recommendation: There is none this is what we have come to just try to be patient cause they will make you want to flip your lid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Change inmate number
The inmate was moved to a different facility, and the inmate number has changed. The funds did not transfer with him.
Preferred solution: Funds transferred to facility
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund for not able to use services
I was going to try to contact someone on jail.
They charged 2.99 plus another 2.99. I looked on there different services, I could not find the person or the jail on their system.
I wanted a full refund.
They say they only refund one one the 2.99$ fees but not the other.
Their chat system is useless, emailing them is useless with do not reply, customer service numbers are useless with there AI push this number for this selection, but no way to contact anyone for refunds or complaints.
It is complete organized fraud, who ever designed that crap should be shot in the head, they knowingly fraudulent, similar to dealing with door dash and tiny xu crap attacking drivers with app issues while driving.
So many foreigners stealing people's money be it atm, gas pumps, and pos systems in stores this company is no different. Crooks all crooks
- Are crooks
Preferred solution: Full refund
User's recommendation: do not use this system they are crooks
Phone calls
My bf is in the hole and for the past 3 days my phone wasn't even getting any phone calls from him.l on my end Then on the 4th next day when he is out of his cell for an hr Ii finally received a phone call. So I answered it and it as I'm answering I'm pushing number one to accept the call and it will let me set the call he got back to back and it won't let me push one except the call this phone service is a joke. You buy stamps six stands for $2 then the service fee is $3.40 just to just to the tax on $2 device stamps to joke
Preferred solution: To fixed their phone service.. I am missing calls that I don't even received them when I do I can't even accept the call cuz when I pushing one it won't acknowledge that I'm pushing number one
Jackson, Michigan
Sercurus is the WORST -0 stars
They are always down for entire days, they are unbelievably expensive, they claim to be a International company now but only have 1 service center in Dallas Texas so if they have issues the whole company shuts down, THEY ARE AWFUL and a monopoly we need more options than sercurus.
User's recommendation: NEVER
Palestine, Texas
I can't get in my account my phone number has been changed
I went to log in and I can't and I can't get calls from inmate my number is 214-686-**** it's been changedfigure out how number got changed
Error when setting up account
Trying to set up account.keep getting error that email and password are incorrect.(password mgm saved password).can't reach a human anymore.I would very much appreciate reply .Son recently incarcerated and would love to be able to visit with him. Please help!!!
Preferred solution: A account
User's recommendation: Don't try to reach a human (live person)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Tennessee
Video visitation
Never good connection and I actually have a credit 9f 10.96 CD en route s andnwould like it refunded back to me please l.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ogden, Utah
Money sent to inmate
My name is Fire Chief Dave Betteridge, I sent money to my daughter in Ogden, Utah in the Weber County Correctional Facility. Her name is Mandi E.
Gutierrez, I sent the money last Friday and she has not received the $40.00 I sent as of today when I visited today at 1:00 pm. Please let me know if and when the money will be in her account 202405****122838****91.
Thank you
Chief Dave Betteridge
User's recommendation: 462592 is the only thing this company response to which's an obvious problem with here *** poor customer service
Denham Springs, Louisiana
You are blocking me I put money but it is not working
I did all I was told and put money, but it does not work. I have called many times and they say to reset the password. He still cannot call me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m sick of getting the run around with bots and they lie about charges
First of all they say that the phone calls are supposed to be $3.50 plus $.16 for every minute after that right but thats not true For a 15 minute call Costa most $10 how is that possible when $.16 a minute should have me getting six minutes for a dollar and then Ive been ran around with getting hung up on and no issues resolved in the past two weeks straight Ive not been able to contact a live customer care agent But any other time in the past it was never an issue, so Im angry because first of all theyre ripping me off, stole my money and now they wont give me an option to speak to someone so I can take care of the three accounts that I have that I dont need why would I need three accounts because theyre not doing their job when I asked him did everything I was supposed to buy my first account having an issue with the last name I asked them to change it and put my legal last name and they still have not done that so of course I had to create other accounts and its just driving me crazy I need my money back too
- Inmates are allowed to communicate with the outside
- No other option for the facilities
Preferred solution: I want my money refunded because they lie saying $.16 per minute after $3.50 I need to speak with a live agent to get my issues resolved
User's recommendation: Good luck man
Trying t inmate incarcerated at the Lexington correctional centero set up an account
Trying to set up an account for Steven Michael Rowe at the Lexington Lexington correctional centeryea
Preferred solution: Full refund
About
, ,
Since 1986, Securus has been a leading provider of communications solutions for the correction facilities. In particular, the company installs and centrally manages modern call management and communications solutions employed by correctional establishments, and offer a variety of comfortable payment products and services to inmates as well as their friends and families. These would include secure instant mail, call platforms, automated information services, voice mail, etc. Securus is based in Dallas, Texas, while serving almost 2,200 correctional establishments throughout 44 states which engage 850,000 inmates. At the present time, the company may boast 67 industry innovations and about 40 pending patent approval. Customer and technical support are 100% in-sourced and active 24/7.
Securus Technologies is ranked 564 out of 2128 in Telecommunications category
USA
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Exactly I just got ripped off for $50. I don’t even know what I paid for and can’t get anybody on the phone and the AI wanted to charge me to respond to my question.