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1.0
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Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
Securus Technologies - Thir party dropprd calls its like 27 all togethet
i dont three way call nor do i have a cordless phone none of the above and i need to be refunded
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2 comments
Ann McDonald
#1719295
Shopping Expert

According to Securus refund policy, TDCJ offenders are given a Debit Release Form upon release. It must be submitted before a refund check will be processed.

SCBS will remit any remaining balance to the Facility. Following the Facility release/refund process. If the offender has submitted a completed form, a refund check will be mailed to the inmate (after 90 days) Inmate Debit Refund- Western Union Facility processes the inmate release and directs the inmate to visit a Western Union location to receive a refund for their unused Securus Inmate Debit account balance, subject to facility restrictions and refund minimums and fees. Refund balances less than $100 should be available to the inmate at a Western Union location within 15 minutes of release.

However, refund balances that exceed $100 require validation and will be made available for collection within 24 business hours. Subject to facility restrictions, a refund fee or minimum may apply in order to cover the cost of transaction fees charged by Western Union.

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Review
#1501229 Review #1501229 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Bad quality
1.0
Details
Securus Technologies - Canceling onsite visitation stating inmate has been moved
Securus Technologies - Canceling onsite visitation stating inmate has been moved
Securus Technologies - Canceling onsite visitation stating inmate has been moved

Update by user Aug 13

UPDATE: Since leaving my review securus has put my account negative for no reason at all. Its prepaid so it should not go negative.

They're reason behind this Was USING TO MAY CREDIT CARDS.

I have used 3 cards since june all working just fine. This company is nothing...

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Review
#1618589 Review #1618589 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Being able to do a visit
  • Inmates are allowed to communicate with the outside
Cons
  • Severe website issues consistently
  • Misleading
  • Overcharging my bank account
Reason of review
Charges to account and canceled visits onsite
Loss
$19
Preferred solution
Let the company propose a solution
Tags
  • hard time
  • inmate
  • Securus America

Securus Technologies - I have an invoice for $219 and I don't know why

1.2
Details
Securus Technologies - I have an invoice for $219 and I don't know why
I have an invoice for a $219 and I haven’t put that much money on the phone. I don’t know where it came from
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Review
#1698773 Review #1698773 is a subjective opinion of poster.
Pros
  • Talking to my husband
Cons
  • Cannot find a way to resolve problem of refund on their site
Reason of review
Problems with payment

Securus Technologies - I have a account in my name I didn't make and was charged for it

Securus Technologies - I have a account in my name I didn't make and was charged for it
My entire purse was stolen on yesterday and my bank statement had you all on it of 45.98 plus 6 dollars I’m not sure who is doing this to me but I would love a refund of my money back please.
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Review
#1689992 Review #1689992 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Bad quality
Loss
$52
Preferred solution
Full refund

Securus Technologies - Account creation failed

Securus Technologies - Account creation failed
I downloaded the app and every time I put my information to create it it says account creation failed . The number it gives all the numbers I’ve called are no help and you can’t even talk to a real person
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Review
#1678769 Review #1678769 is a subjective opinion of poster.
Product
Securus Technologies Account
Pros
  • Theyll take your money quick
  • When it actually works for a visit or phone call
Cons
  • Inability to find account to reach a human being who could help
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • no customer service

Securus Technologies - No one to TALK all on recording

1.0
Details
worst service ever worst service ever
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1 comment
Anonymous
#1771858

Yes you right no one to take to all on recording Worst service ever

Review
#1697234 Review #1697234 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$10
Preferred solution
Full refund

Securus Technologies - Horrible phone service

1.0
Details
Securus Technologies should be investigated by the FTC or the FCC. With the expectation of satisfying telephone service after having paid for their service, I can personally report that I can hear only about every other second or third word at most of a conversation with my son, not to mention the volume is so low that I can barely hear those few words he speaks. WHO HOLDS THEM RESPONSIBLE FOR INEFFECTIVE PAID PHONE SERVICE? THEY ARE A MONOPOLY.
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Review
#1690720 Review #1690720 is a subjective opinion of poster.
Pros
  • It is the only company available to call lo in tdcj
Cons
  • Poor quality
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Securus Technologies - Having trouble adding funds

1.0
Details
I'm trying to add funds to my account to receive inmate calls and I'm unable to put the car at type it keeps saying error and every call I'm paying 579 for a call and it's supposed to be $2 and I need to add money to my account because I can't keep paying $5 every call I'm getting over 10 calls today I can't keep paying $5 every call
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Review
#1693269 Review #1693269 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Securustech Ripoff

Securus Technologies - For refund

3.2
Details
My bf was released october 11th.yall cancelled my visitations cause of him being released.now yall have charged my account for another month when my bf is not in jail.ive called but cant talk to a person.please i need to cancel my account and want a refund
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Review
#1693386 Review #1693386 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Pros
  • Remote visits
Cons
  • Cant reach a person bout refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund
Tags
  • refund due

Contact Securus Technologies Customer Service

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Products and Services Reviews

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Securus Technologies - Can't get ahold of company

1.0
Details
Need my money back asap
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Review
#1688976 Review #1688976 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • Extremely bad at doing refunds
Reason of review
Return, Exchange or Cancellation Policy
Loss
$46
Preferred solution
Full refund
Tags
  • refund due
  • Securus America