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Update by user Jan 14

After literally banging my head against a wall for almost a month to get resolution...after I put a written complaint to the BBB, the FCC, Pissed Consumer.com, Securus Technologies Headquarters: Carrollton, TX, and to the chargeback office of Securus Technologies, I am...

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Review
#1424809 Review #1424809 is a subjective opinion of poster.
Product
Securus Technologies Account
Pros
  • Idea of video visits
Cons
  • Paying for something and not receiving item
Reason of review
their unwillingness to find resolution
Loss
$58
Preferred solution
Deliver product or service ordered
Resolved
1.0
Details

Update by user Feb 07, 2015

The company has unlocked my phone number and I've been able to add funding to my account.

Thank you,

Maria Lopez

Original review posted by user Jan 07, 2015

I wanted to add funding to my "Advance Connect" account which is a prepaid phone call account with Securus Technologies Inc. , which I have not used...
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2 comments
Anonymous
#1143602

Securus is the most abusive company that I have ever encountered. They do not abide by the law.

They cut off service and say tat we have not paid, however they have not sent out hard copies (paper statements ) as perscribed by law. Their customer service people have an attitude like a can of worms, as it crawls all over you.

I truly feel sorry for you if you have to try and resolve an issue with Securus . I just wonder how many others have been abused by this company and it's customer's service personell.

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Review
#579717 Review #579717 is a subjective opinion of poster.
Product
Securus Technologies Account
Reason of review
Problems with payment
Loss
$3
Preferred solution
Full refund

Contact Securus Technologies Customer Service

Mailing Address:
Securus Technologies Inc.
4000 International Pkwy
Carrollton, Texas 75007-1951
United States
Phone:
(800) 844-6591
All Securus Technologies Contacts

Securus Technologies Products and Services Reviews

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