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This company uses predatory practices to prey on the family of people that are incarcerated. The family has not done anything wrong, they just want to speak with their loved one. It is not the families fault that the individual is in prison. But they are treated like...
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Anonymous
Anonymous 1

Yes Securus are thieves. They charged my debit card for many calls that did not go through. Bigger crooks than the guys in jail.

1.0
I didn't like
  • Customer service
#1016526
I called to add more money to my account because their calls are absolutely expensive. The lady I talked to right off the bat has a nasty attitude then tells me my card didn't go through because she didn't enter the card name correctly. I told her to do it again and...
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1.0
#1009771
i spent alot of money every week for my boyfriend to call me 4 out 5 times he calls me (that go through) it says call is being terminated no 3rd party calls... i am NOT calling anyone else....i only want to talk to him....you guys need to resolve this issue cause this...
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Anonymous
Anonymous

The same thing happens to me and a one minute call will cost almost 4 dollars.

1.0
I didn't like
  • Endeing of calls before they even start
#1001347

Securus Technologies - *** is what I call it

Securus Technologies
#1073993
How the *** do u lose money and get ur calls terminated early because u heard a car or somebody n the background or the tv...i work gard for my *** money 4 yall 2 be just taking it n the excuse is ur system ....WELL FIX UR *** QUALITY SYSTEM FOR US HARD WORKIN PPL TRYING TO TALK TO OUR LOVE ONES...***
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Securus Technologies - Gave my pass code to another person

Securus Technologies
#1064165
I give them a 1* rating today's day forever
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Securus Technologies - Fraud

Securus Technologies
#1063092
1.0
Details
My debit card was charged $13.16 and I didn't do it. I call and the money usuage was blocked but I can't get a refund. I don't know any inmates. This is credit card fraud.
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Securus Technologies - Make an account asap don't use debit card one time

Securus Technologies
#1060329
1.1
Details
I talked to my boyfriend on 6/12/17 using my debit card which had money on the card we talked twice that day when I went to check my online banking I noticed I was charged 4 additional times for the two calls made I called the toll free number which it direct me to a website and I don't see a form that associates with overcharging
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
#999588
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas . I called to inquire about a less expensive service,only to find this is the only...
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1.2
I didn't like
  • Misleading
  • Umployees cant answer my questions
#980337
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level. They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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#978081
I've been using my bank card on my account with them for over a year. They flagged my card for fraud because I made to many payments on my account. If the money is low in my phone obviously I'm going to add more money. I called in and she says well there is nothing we...
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1.8
#966269
To Whom It May Concern, My name is Sophia Goren and I am an attorney at Tycko & Zavareei LLP, a public interest law firm based in Washington, D.C. I am investigating a potential class action lawsuit against Securus Technologies and reading this thread has been very...
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Anonymous
Roberta Arnold

I have attempted video visitation twice and my loved one, the inmate was not checked in. The entire 20 minutes the screen read: waiting for inmate to join and there was a warn...

Anonymous
Anonymous

Securus took my money I put on a prepaid call account for my 58 yr old brother. Their saying he used it already which is a lie because he's been in the penitentiary for 11 yrs...

#964423
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms Glenda
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Anonymous
Brandy

I talk to my husband about six times a day, at minimum they terminate my calls they say for three ways but we don't do them, we are literally just talking. And yesterday they ...

5.0
#956367
Phone calls were only reimbursed when it was a landline phone which no one has anymore company wouldn't reimburse from cell phones
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Anonymous
Tina L

I am being charged for calls when I'm at work. She(securus) said if my answering machine picks up. It will charge. But I'm not accepting it bc I'm not even answering. How can ...

Anonymous
Anonymous

That is insane. They are thieves.

1.5
#954068