William H Fvr

To unblock calls

That I need to be able to talk to inmate in okaloosa county jail and the inmate said my number is blocked. Then I'm talking to somebody through chat. And they want me to send a dollar. I'm not *** *** Call me on my phone (850) 603-****. If you can't do this, let me know. And I will find out what your corporate office is. And deal with this another way.
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Sylvia R Rck

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Verified Reviewer
| map-marker Kansas City, Missouri

Jail not listed- this is beyond rediculous

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NoSo I paid money for communication . And this is impossible. I tried nearly 2 dozen times. No success. And when I try calling you cannot get a real telephone number either. All this company wants is your money. And do not want to be bothered by phone. This is completely unacceptable business.
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User's recommendation: Not to ever use this service

Deborah T Ibh

Need to transfer money from one phone to another

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I need to talk to someone how can I talk to someone. The phone number that has money on it is no longer in service need money on the other phone
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Preferred solution: To talk to someone

Lathaniel Ilt

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Verified Reviewer

Dispute transaction

Securus Technologies - Dispute transaction
Securus technology is a joke I put money on my debt card and I went to go and pay for gas and it was gone cause securus technology took the money from my debt card so I called them and they was very rude to me and they pretty much said screw me I wasn't getting my refund back.. I hope I get my refund back soon
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Loss:
$23
Pros:
  • Its the only way to talk to a loved one while incarcerated
Cons:
  • Rude ignorant customer service

Preferred solution: Full refund

User's recommendation: Watch your debt or credit card around securus technology

Timothy P Xfl

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Verified Reviewer

Refund my movies

How can i get my money back for two movie's i didn't get to watch because they were buffing and showing the hole time movies were teenage mutant ninja turtles and the blue Beatle Sid# 0725**** Tdcj# 0239**** I was at the baton unit in pampa tx
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Loss:
$20

Preferred solution: Full refund

Cierra D Iap

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Verified Reviewer

Because I need to speak with a Rep

Im locked out of my account and I cant put money on the Account nor I fund my son debit account I dont have his account number and I cant get from the automated system on the phone or online I need to reset my account so I can fund it when I want to please contact me asap thanks for your time Ps I also need to change my email
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Preferred solution: Access to my account

User's recommendation: Make sure u save you information and keep account open cause you will be locked out

Lashunda B Hdo

About an accout i paid on

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I put money on a account and it's not on there and I can not get a live advisor for nothing on the phone but I have a receipt from where I paid
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Loss:
$29
Cons:
  • Not having a live advisor

Preferred solution: My money on the account

Anonymous
map-marker Hallowell, Maine

This company is set up to steal.

I tried to pay for a collect call twice. After my financial information was given I was cut off 2 days later I found that I was charged for them. I tried to open an account and put $20 on it for calls. I was charged $48.98 for videos and postcards. I only needed the call service for 2 days! When I go to the website to try to resolve it I am sent to a 3rd party that charges for an answer. This is the only way to get calls from an inmate here. It seams that they are given a license to steal without any oversight.
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User's recommendation: I have none. You don’t have a choice but use this company

Resolved
Xayvion Sch

Resolved: Not able to receive calls after drtting up an online account

Everything is fine. It was because they did not have him as active in the system where he is detained at.
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Quinntin H
map-marker Killeen, Texas

I needed to add money to my account

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I needed to add money to my account and was informed why I wasnt getting any calls and why I couldnt accept calls the customer service was great
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Joseph S Evu

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Verified Reviewer

Their service is unreliable and you can’t ever get customer service on the phone !!

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When I call customer service , either they dont answer or they cant find the problem ! A lot of the time when my girlfriend calls , and this happens a lot , the phone wont ring or even show anyone is calling & no voice mail . Dont have a problem with anyone else calling , take it to mobile place and they say its on their end !
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Pros:
  • Good sevice when it works
Cons:
  • Hard to get customer sevice to do anything

Preferred solution: Apology

User's recommendation: Find something else

Estella M Fuw

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Verified Reviewer

Make sure i can receive calls

Not being able to use the securus debit account to give video calls or if I can how do I go about doing it I have two daughters that would like to talk to their father tonight at 8:00 like promised
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Preferred solution: I would like to have $7.24 transfer to my video visit from securus debit on the inmate of Sean rich

User's recommendation: Not sure if I would recommend using that because how am I can get my video calls

Carl B Jqs

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Verified Reviewer

$90 and $45 was not added to my account

I added $90 and $45 to my account but you didnt add it where is my money I put on the phone for my son to call me if you cant to it on my account please refund me back my money as soon as possible I have tried on two different occasions to contact you but cannot can I at least talk to someone on the phone please asap
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Cons:
  • Bad service
Sheri A Mrc

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Verified Reviewer

Cant recieve calls

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My daughter is incarcerated at LaVista womens correctional facility and i cant recieve her calls. They claim they fixed it but still no calls. Its Christmas time and i cant talk to my daughter. Every since they took over for GTL ive had nothing but problems. Now you call the customer service number and it just hangs up on me every time. I am highly disgusted with them, they lie and dont care about their customers. Worst company ever.
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Preferred solution: Fix the problem so i can talk to my daughter and stop telling me i have blockers on my phone. I dont, neither does my phone company. Do your job and make it right.

User's recommendation: Dont use this service ever. You will be dissapointed.

Anselmo Byo
map-marker Murray, Kentucky

To add funds to debit account

When attempting to add funds to inmates phone debit account an error appears. My bank said they approved the transaction but prevented by Securus
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