New Reviewer

My phone is still restricted

Need it fixed I have been calling and calling to no avail! My wife is devastated and needs to be able to talk to me
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ID
#3524588 Review #3524588 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer
New Reviewer

They didn't even give an option for my problem

I never got my visit, but I was charged and everything. I can't just call and talk to a real *** person. Got to go threw a *** ton of *** I just want k6 money back *** secures. They are a *** joke. Fucki g piece of ***
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ID
#3515123 Review #3515123 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Cons
  • Can not talk to customer service representative on phone ever
  • Unable to talk to a real person
Loss
$14
Preferred solution
Full refund

Why am I blocked

Securus Technologies still has my phone number blocked so I can't receive phone calls from my love you that is incarcerated. No one from Securus has reach out to me about why my account is blocked.

User's recommendation: Don't trust Securus.

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ID
#3514539 Review #3514539 is a subjective opinion of poster.
Location
Redmond, Washington
New Reviewer

Refund money

Securus Technologies - Refund money
video visit didn't work. so I was told by the detention center to contact you guys to get my money refunded... it wouldn't let her log into it and it kept telling me a problem occurred and I needed to log in again. but any time I hit the back button it said are you sure you want to end your session.

User's recommendation: unlikely right now.

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ID
#3498876 Review #3498876 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Unable to speak to a live person poor customer service
  • Not reliable
  • Paying and not receiving
Loss
$6
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

How do I fund a tablet

I have an account for my sons tablet. I would like to fund another inmates tablet account. How do I do that?
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ID
#3498618 Review #3498618 is a subjective opinion of poster.
Location
Cullman, Alabama
Preferred solution
How do I fund a tablet account?
New Reviewer

Can’t reach Customer service by phone to let them know they it the money I sent my brother in the wrong account. It’s a disgrace you can’t talk to anyone!

Money put in my brothers phone account, but was suppose to be put in his Commissary account. I am going to have to find another company that funds incarcerated individuals.

User's recommendation: I have done this already! This is a disgrace you have to write the complaint over and over again. You shouldn’t have to keep repeating the same complaint numerous amounts of time. I’m an elderly person and all this texting just gets on my nerves. Why. don’t Securusttechnology don’t have a phone number you can call and talk to someone.

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ID
#3496122 Review #3496122 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Money I sent my brother wasn't put on his debit account! They put it on his phone account

Money put on debit card for Commissary, put on phone account. My brother needs needs this money. He has no money in his Commissary account. He doesnt need any money in his phone account.

User's recommendation: Check to make sure they put your money to your love one in the right account,

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ID
#3496016 Review #3496016 is a subjective opinion of poster.
Preferred solution
Put my brother’s money- Donald Thomas-215574 in his commissary account. Take that money out of his phone account.

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Verified Reviewer
New Reviewer

Tablet not providing service programs

Tablet not working for movies and other service and I wish to cancel subscription and get a refund for the last year of poor service on the tablet

User's recommendation: Keep a close eye on what you are paying for.

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ID
#3493424 Review #3493424 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Full refund
New Reviewer

Too add money

I can not change my password to log on and fund my account no matter how many numbers I put in for the password
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ID
#3491606 Review #3491606 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Preferred solution
Trying to find my brother account

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Verified Reviewer
New Reviewer

Account issue

I put money on my husband account for the phone and his commissary but I was told that you dont add funds to his books only to make calls so Im trying to see how I can get a refund for my other money that I put on his books so I can send it to the right place so that he can receive his commissary
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ID
#3490603 Review #3490603 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Theft of money
Loss
$20
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

You always get a computer call when wanting to speak to a customer service representative

I was looking to find out where my phone is blocked and my son cant call me and nobody seems to know the reason why
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ID
#3483995 Review #3483995 is a subjective opinion of poster.
Location
Addison, Texas
New Reviewer

Passwords

Same old *** Passwords don't work. App doesn't work. So you want more??????? Ok , I think your un-American.

User's recommendation: God help you if this is the only service.

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ID
#3483906 Review #3483906 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Being charged for multiple calls that never took place

Securus Technologies - Being charged for multiple calls that never took place
Securus Technologies - Being charged for multiple calls that never took place
Securus Technologies - Being charged for multiple calls that never took place
Securus Technologies - Being charged for multiple calls that never took place
I have five or six charges for video chats and I havent had a single video chat yet. Also I had a charge say it didnt go through and tried again, turns out both transactions went through so I ended up double adding money to an account

User's recommendation: If you sign up keep checking bank transactions for false purchases.

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ID
#3471855 Review #3471855 is a subjective opinion of poster.
Location
Washington, Indiana

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Verified Reviewer
New Reviewer

I am tired of trying to get the info I need.

Spent most of the day today and multiple days trying to get all the answers I need from this company. I would say pis off but my family inmate would suffer. I am tired of being treated like the prisoner I am trying to connect to. This company is a POS!

User's recommendation: Hope you don't have anyone at this jail.

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ID
#3464557 Review #3464557 is a subjective opinion of poster.
Pros
  • No human
Cons
  • Severe website issues consistently
  • Cant connect with a live person
Preferred solution
Some SERVICE!!!!!!!
New Reviewer

To get my phone number unblocked

I accidentally lock my brother from calling by trying to be in a rush to answer the phone for his call you been trying to call and can I get through can you please help me in this
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ID
#3463710 Review #3463710 is a subjective opinion of poster.
Location
Erie, Pennsylvania
Pros
  • Being able to talk to inmates