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After canceling their services, they stilk deducting their monthly payments without my consent, call customer service, and their explanation was they never received my 30 days notice, which i provide them with a copy of that letter, a month later, another charge again....
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1.0
#999588
Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas . I called to inquire about a less expensive service,only to find this is the only...
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1.2
I didn't like
  • Misleading
  • Umployees cant answer my questions
#980337
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level. They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...
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#978081

Securus Technologies - Fraud

Securus Technologies
#1063092
1.0
Details
My debit card was charged $13.16 and I didn't do it. I call and the money usuage was blocked but I can't get a refund. I don't know any inmates. This is credit card fraud.
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Securus Technologies - Make an account asap don't use debit card one time

Securus Technologies
#1060329
1.1
Details
I talked to my boyfriend on 6/12/17 using my debit card which had money on the card we talked twice that day when I went to check my online banking I noticed I was charged 4 additional times for the two calls made I called the toll free number which it direct me to a website and I don't see a form that associates with overcharging
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Website

Securus Technologies - Very bad customer service

Securus Technologies
#1059128
1.0
Details
Very bad customer service!! I can get through to no one!! I tryed calling and calling but nothing
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Customer service
Discounts and Special Offers
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Product or Service Quality
Reliability
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Website

Securus Technologies - Many dropped calls

Securus Technologies
#1059112
1.4
Details
Ive had calls dropped. My place of work allows me to use the phone numbers for work and those are landlines. Yet calls get dropped or cut off i would like credit for a few that have happend
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Advertised vs Delivered
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Reliability
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I've been using my bank card on my account with them for over a year. They flagged my card for fraud because I made to many payments on my account. If the money is low in my phone obviously I'm going to add more money. I called in and she says well there is nothing we...
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1.8
#966269
To Whom It May Concern, My name is Sophia Goren and I am an attorney at Tycko & Zavareei LLP, a public interest law firm based in Washington, D.C. I am investigating a potential class action lawsuit against Securus Technologies and reading this thread has been very...
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Anonymous
Roberta Arnold

I have attempted video visitation twice and my loved one, the inmate was not checked in. The entire 20 minutes the screen read: waiting for inmate to join and there was a warn...

Anonymous
Anonymous

Securus took my money I put on a prepaid call account for my 58 yr old brother. Their saying he used it already which is a lie because he's been in the penitentiary for 11 yrs...

#964423
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms Glenda
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Anonymous
Brandy

I talk to my husband about six times a day, at minimum they terminate my calls they say for three ways but we don't do them, we are literally just talking. And yesterday they ...

5.0
#956367
Phone calls were only reimbursed when it was a landline phone which no one has anymore company wouldn't reimburse from cell phones
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Anonymous
Tina L

I am being charged for calls when I'm at work. She(securus) said if my answering machine picks up. It will charge. But I'm not accepting it bc I'm not even answering. How can ...

Anonymous
Anonymous

That is insane. They are thieves.

1.5
#954068
I want my *** money back. $51.25 unlimited calls for 1 month. He called and u charged $29.95 and $14.99 for one *** call.$97.19...for 15 minutes! Call and get run around for hours. Give me my *** money im single parent i dont have $ to *** away on fraud! U have till...
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Anonymous
Mimi

Did ever talk to anyone that didnt give u the run around? The same thing just happened to me except i caught it before i signed their agreement.its a tptal scam and disnt u n...

Stole my money!!! Set up video visit with my father, about 2min in we got kicked off the video page and never could get connected again. I called the jail in which he is incarcerated they could do nothing. So i called securus to customer service. After 28 mins on hold...
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Their idea of getting a refund is a joke. The inmate has to go to Western Union and show ID. The person who used their credit card can't get refund. This is nothing but a ripoff. I waited over 22 mins on live chat. My calling time to talk went from 3 in line to...
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#930745