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On May 14th(3 days ago) My loved one called and as soon as I accepted the call the facility phone (securus phone) ended the call. My loved one purchases a phone card weekly from Commissary. Mind you,these are Securus Phone Cards,commissary purchases these from Securus...
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#1258045
I had to set up an account in order to talk to my husband, well I wasn't giving enough time to add funds to my account before I was blocked. I tried calling customer service and believe it or not, I was on hold for 3 hours. I was told they CAN'T unblock my account...
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1.3
#1256005
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Securus Technologies - I’m upset

My sons dad called twice yesterday and I couldn’t hear him on the phone but they took my money out of my account both times can you help me
#1254656
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Securus Technologies - My calls were drppped yesterday

Yesterday my boyfriend called me and the calls were dropped both times and I had money on the phone can yal help please
#1254633
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Securus Technologies - Still cant. Y se my account

Call droped when in the process of opening a new accountBullshit
1.7
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1248805
I tried to sign up for an account it said I already have one under my legal name I was assuming it was from 2013 I could not access that email anymore so I could not reset the password so I could not get into the account and it would not let me make a new one video...
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2.4
#1246296
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Securus Technologies - Outstanding

The young lady gave stellar customer service
5.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1244246
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Securus Technologies - Refund

Securus Technologies - Refund
I acceped and paid 6 dollars to talk to an inmate. I pressed the number 1 for the call to go through and nothing happend. I see this morning that i was charged 6 for the call. Im requesting to be refunded my money
3.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1244221
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Securus Technologies - To ask them to unblock my account

It will not take my bank mastercard. Why not?
#1238867
made purchase set up account via email instructions. funds not posted to acct. Emails and phone message not returned. Chat told me rec't and account number not good enough i needed 20-22 digit confirmation number sent via email that i did not rec' I feel like i've made...
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1.0
I didn't like
  • Paying for something and not receiving item
  • Paying and not receiving
  • Misleading
#1237423