Securus Technologies Reviews

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I want my money on my account so I can talk to my daughter at lake county florida jail tavares florida her name is savanna wilburth and her #is 2100****

I put $20.00 +your fees on my phone last week and I've only talked to her no more than 1 time. She was calling me last night but it kept saying that there was no money on my account and I needed to set back up my account
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ID
#2997924 Review #2997924 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

I didn’t do my video visit

I didnt get top do my video visit that I paid for and I need another one for free because Im not paying for another one until I get one free
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ID
#2997349 Review #2997349 is a subjective opinion of poster.
Loss
$8
Preferred solution
Deliver product or service ordered
New Reviewer

Mastercard is not working

I need to add my MasterCard for calls. It does not work. I was using my sons card but its out of funds. For some reason my MasterCard doe not work I also have a MasterCard thats credit. I just need one of them to work. My card use to work I really dont understand why its not now. Help please
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ID
#2997176 Review #2997176 is a subjective opinion of poster.
Preferred solution
Help

Not receiving calls

My son is trying to make call to my phone 678481**** they are saying this number don't work and that not true, I was told he needed to do a voice biometric verification

User's recommendation: In mate should be told this.

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ID
#2991855 Review #2991855 is a subjective opinion of poster.
Location
Loganville, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I’m trying to get money on my sons phone account

My son Jerome Lee is in Spokane county jail I am trying to put money on his phone so he can call whoever he wants I have been putting money on different phone companies I need to know if this is the account that works with Spokane county jail so I can put money on Jerome Lees books for him to call out not to video chat
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ID
#2991248 Review #2991248 is a subjective opinion of poster.
Cons
  • Can not talk to customer representative on the phone ever
  • Can not talk to customer service representative on phone ever
  • Hard to get customer service
Preferred solution
Let the company propose a solution
New Reviewer

Do not take money off my card

I tried to maKe a payment to my son in jail and I used the wrong company so I need my money back please...Eva Thurman ev evathurman54@***.com.. I would appreciate a call back. Or do not take any money off my card
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ID
#2988812 Review #2988812 is a subjective opinion of poster.
Location
Saukville, Wisconsin
Loss
$40
Preferred solution
Full refund
New Reviewer

I hve 2accounts n I no longer have access to the phone number I jus put money

I no longer have access to the phone number that was linked to my account n I currently have 2accounts
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ID
#2982533 Review #2982533 is a subjective opinion of poster.
Pros
  • Visitation can be done anywhere by video
Cons
  • Horrible call quality
Preferred solution
My current number put on both accounts

I can't hear anything when he calls

I had a phone call from my fiance from jail and put my credit card in there and it said it was approved but he's called three times and the call won't go through
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ID
#2980937 Review #2980937 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer

I can't log into my account

I can't access my account, I try to put to change my password, and doesn't work, my friend call me from jail and I couldn't get the call. Thanks
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ID
#2980645 Review #2980645 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

My number is under another name

I have had this number for 2 years and never made an account , o would like to ask that I be able to make an account
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ID
#2980400 Review #2980400 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can’t call my son

Cant get calls from my son. I pushed 3 instead of 1 which 3 locks him from calling me on my phone. I just want to be able to talk with him.

User's recommendation: Bad to get through for Help.

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ID
#2977611 Review #2977611 is a subjective opinion of poster.
Loss
$5
Preferred solution
Deliver product or service ordered

Unreasonable rates

This company is horrible charging almost double of what other companies charge. They are exploiting the fact that loved ones are incarcerated and while I understand they have to make money charging double is ridiculous. All of their fees are very high as well. It makes it very expensive and difficult to stay in touch with loved ones incarcerated.
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ID
#2971599 Review #2971599 is a subjective opinion of poster.
Cons
  • Pricing
Preferred solution
Better rates that are more affordable

Refund immediately

Still no refund or word back!!!!!!!!!!!!!!!!!!¡!!!!!!!!!¡!!!!!!!!!!!!!!!¡!!!!!!!!;;;!!!!!!!;;;;;;;;;
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ID
#2966613 Review #2966613 is a subjective opinion of poster.
Location
Lakeland, Florida
New Reviewer

Multiple charges in my account

Was trying to put money on account so my husband could call home &;;;;;;;;;;;; some how have several charges on my card. I was adding $25 & somehow got charged for a lot more than I intended. Jackie Burkett jburkett2020@***.com
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ID
#2964704 Review #2964704 is a subjective opinion of poster.
Location
Central, South Carolina

Change name on account

Nothing because you can't get a hold of nobody all system does reroute you back to the beginning does not give you an option to talk to a person it's a useless system it's a joke horrible joke costing people that have loved ones in jail not be able to see them through video visits or contact anybody at customer service to help you with any of it it's a joke very horrible
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ID
#2964017 Review #2964017 is a subjective opinion of poster.
Location
Anniston, Alabama