Hi My name is Gina M Politte , my son is in Butler County Adult Detention in El Dorado Kansas 701 Stone Street El Dorado, Kansas, 67042 - he has also been in RDU, El Dorodo Kansas . I called to inquire about a less expensive service,only to find this is the only...Read more
I didn't like
- Umployees cant answer my questions
Every time I call to address an issue with this company, I speak to a ghetto rat who can barely articulate above a third grade level. They don't care about resolving issues because this is the only way for someone to speak to their family or friends who are...Read more
I've been using my bank card on my account with them for over a year. They flagged my card for fraud because I made to many payments on my account. If the money is low in my phone obviously I'm going to add more money. I called in and she says well there is nothing we...Read more
Securus Technologies - Many dropped calls
Ive had calls dropped. My place of work allows me to use the phone numbers for work and those are landlines. Yet calls get dropped or cut off i would like credit for a few that have happend
Securus Technologies - Over pricing
Why isnt the FCC cloning them down for fraud already!
Securus Technologies - Change of rates and limited posting for familu members that reside in differant states and same towns with different account hav no knowdege when some one is sending money.Some are friends facility sa
Numbers changed constantly and thats not the rate for local calls Facility states your company charges by location but lond as the family doesnt go over the protacale for inmate They can post theres no limite to applying funds not as long as it doesnt go over $2000 for commisary.
Securus Technologies - I want to cancel my subscription
Dont want and dont need this. I just want my money back
To Whom It May Concern, My name is Sophia Goren and I am an attorney at Tycko & Zavareei LLP, a public interest law firm based in Washington, D.C. I am investigating a potential class action lawsuit against Securus Technologies and reading this thread has been very...Read more
My call drop when I was talking to my husband on the phone only talk for 8 minutes before it was cut off need my refund back 4call drop Ms GlendaRead more
Phone calls were only reimbursed when it was a landline phone which no one has anymore company wouldn't reimburse from cell phonesRead more
I want my *** money back. $51.25 unlimited calls for 1 month. He called and u charged $29.95 and $14.99 for one *** call.$97.19...for 15 minutes! Call and get run around for hours. Give me my *** money im single parent i dont have $ to *** away on fraud! U have till...Read more
Stole my money!!! Set up video visit with my father, about 2min in we got kicked off the video page and never could get connected again. I called the jail in which he is incarcerated they could do nothing. So i called securus to customer service. After 28 mins on hold...Read more
Their idea of getting a refund is a joke. The inmate has to go to Western Union and show ID. The person who used their credit card can't get refund. This is nothing but a ripoff. I waited over 22 mins on live chat. My calling time to talk went from 3 in line to...Read more
Here is a summary from 5/9 to present. Calls to the same number through 6/20 were $2.50 whether 1 minute or 20. Rate change on 6/20 the same calls became .13 per minute so a 10 minute call became 1.30 instead of 2.50. Sometimes between July and Aug calls to the same...Read more
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