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Over charged | Securus Technologies review

1.5
Details
This was a horrible experience. Actually reaching anyone was ridiculous. The customer service representative was unhelpful and the supervisor argumentive, and unbelievablely RUDE!! She was unhelpful and didn't make and real help explaining anything at all.
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Review
#1756011 Review #1756011 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Being able to talk to inmates
Cons
  • Non-exisitant customer service
  • Paying for services did not receive
Reason of review
Poor customer service
Loss
$450
Preferred solution
Better customer reps and better advertisement and a better system of refunds.
Tags
  • Securus America
  • No Refunds

To add an inmate | Securus Technologies review

1.0
Details
I need to speak to someone an actual real person
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Review
#1755729 Review #1755729 is a subjective opinion of poster.
Reason of review
Need to speak to an actual person
Preferred solution
Need to speak with an actualmperson
Tags
  • inmate

Do not expect to speak with a living representative. | Securus Technologies review

2.4
Details
I have been trying for months to resolve a problem, inmate could not get through. I emailed requesting that a person would call me to help me with this problem, I received an email detailing what I should do to resolve my problem. Is it too much to speak to a living person? Extremely disappointed in your customer service.
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Review
#1755109 Review #1755109 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Reason of review
Poor customer service

Add number to account | Securus Technologies review

I don't remember the pass code and I would like to add a phone number to the account
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Review
#1754420 Review #1754420 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Once you get help reps are friendly amd efficient
Cons
  • Hard to get a hold of someone who can help
Reason of review
I get to talk to my don

Be careful about your money they are ripoffs | Securus Technologies review from Saint Cloud, Florida

Give me my *** money back you still owe me 40$ and Ive not received the link to get it back. You have never resolved the problem and my son hasnt been able to call me since November and I was promised my money back and Ive not heard sword except this. So wtf now because I AM PISSED
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Review
#1754322 Review #1754322 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service

I was trying to recibe a call yesterday the call don’t complete but they still charge me 8:08 | Securus Technologies review from Louisville, Kentucky

They charge me 8.08 and the call was not complete
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Review
#1754247 Review #1754247 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$8
Preferred solution
Full refund

Multiple dropped calls repeatly | Securus Technologies review

1.0
Details
It took 7.00 off for accepting the phone call the phone hung up right after it took my payment.. I then put money on some one account and the first call was dropped in wasn't compensated for my calls
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Review
#1751981 Review #1751981 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Inmates are allowed to communicate with the outside
Cons
  • Take yur money
  • Extremely bad at doing refunds
  • Securus is a fraud
Reason of review
Damaged or defective
Loss
$4
Preferred solution
Full refund
Tags
  • Customer Service A Joke

Changing information on my profile. | Securus Technologies review

My son is in the jail, I posted 30.00 for him yesterday. I need to change my information. Account number is wrong and so are some other things. What is listed is from a old account and I can't even get my money back from touchpay in order to put in the right place so my son can call me
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Review
#1752572 Review #1752572 is a subjective opinion of poster.

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I added money to my phone yesterday at 11:07 and it not on my account | Securus Technologies review from Rochester, New York

I want to speak to a live person
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Review
#1750564 Review #1750564 is a subjective opinion of poster.

To add money on my phone | Securus Technologies review

Need more minutes to receive calls
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Review
#1750190 Review #1750190 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Children speaking to their father
Cons
  • Billing practices
Reason of review
Good customer service