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Securus Technologies - I want to purchase additional transmitters for model M523-F55

I dont care about calling or receiving phone callers from a correctional facility. This is a residential inquiry as I want to purchase 3 transmitters for a wireless doorbell I received as a gift. Model #M523-F55. I also dont want to sign up for a one month free trial and then I cancel or you charge me $50/math.
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ID
#2042300 Review #2042300 is a subjective opinion of poster.
Preferred solution
To purchase 3 transmitters for model #M523-F55

Securus Technologies - Inmate lost funds

1.0
Details
My inmate funds on his account was cleared off.
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ID
#2040100 Review #2040100 is a subjective opinion of poster.
Service
Securus Technologies Customer Care
Pros
  • Talking to my husband
Cons
  • Hard to get a hold of someone who can help
  • No representatives i can reach
  • Stealing money
Loss
$60
Preferred solution
Let the company propose a solution

Securus Technologies - No sound on call testerday

3.2
Details
No sound on call yesterday
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ID
#2037267 Review #2037267 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Loss
$5
Preferred solution
Full refund

Securus Technologies - Unapproved phone calls

I have over 60 or 70 dollars in calls that i did not do it was taken off my bank card online

User's recommendation: Watch ypur accounts.

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ID
#2032944 Review #2032944 is a subjective opinion of poster.
Pros
  • Being able to do a visit
Cons
  • Payment problems due to website
Loss
$70
Preferred solution
Full refund

Securus Technologies - It says blocked number I have founds so I don’t see no reason why it should be blocked

Account says blocked but I have founds in my account

User's recommendation: Not good.

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ID
#2025032 Review #2025032 is a subjective opinion of poster.
Cons
  • Blame their customer service on a pandemic
Loss
$28
Preferred solution
Full refund

Securus Technologies - Need to put money in the account

I can't put money on the phone to talk to my son in jail
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ID
#2020584 Review #2020584 is a subjective opinion of poster.
Service
Securus Technologies Phone Service

Securus Technologies - Refund

Hello Im trying to get a refund because it went to the wrong account
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ID
#2020195 Review #2020195 is a subjective opinion of poster.
Service
Securus Technologies Phone Service
Loss
$56
Preferred solution
Full refund

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Verified Reviewer

Securus Technologies - Trying to put money on inmates phone account

1.0
Details
Nobody answers its all automated and nobody live to talk to me so how can you ask them anything
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ID
#2019155 Review #2019155 is a subjective opinion of poster.
Preferred solution
Need to find out how to send my daughter money so she can make phone calls out to whoever she needs to not just me and my app is doing that and the website doesn't work either

Securus Technologies - I rescheduled a visit and it canceled and they won’t refund me

1.0
Details
WtfCROOKS and the lady on the other end of the phone said she dont care I told her they mistakingly canceled my visit and the email shows it was done at the very same time that my second visit was rescheduled. They wont give me back the money. They give no *** Told me I could fill out a refund request and fax it back but I wasnt getting my money back The unprofessional customer service worker on the other end he was obviously mad because she was making minimum-wage from a crooked company Kept interrupting me

User's recommendation: DONT DO IT SIS.

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ID
#2016808 Review #2016808 is a subjective opinion of poster.
Service
Securus Technologies Inmate Video Service
Loss
$9
Preferred solution
Deliver product or service ordered

Securus Technologies - No response to my phone call

1.0
Details
No response to my phone call
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2 comments
Rosemary L
#1903596

This company doesn't care how they impact their customers. They advertise as a non profit. I find that very hard to believe.

Anonymous
#1883847

Nobody wants to call convicts or even friends and relatives of convicts.

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ID
#2013601 Review #2013601 is a subjective opinion of poster.
Location
Palatine, Illinois

Securus Technologies - I want a refund

I put money on the wrong website. I really need my money back so I can speak to my mother who is incarcerated. Please help!
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1 comment
Anonymous
#1883848

It's not your fault ; you can't select your own parents.

ID
#2011938 Review #2011938 is a subjective opinion of poster.
Location
Roselle, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Securus Technologies - This is not what you think

1.0
Details
As far as I am concerned this is a scam. I want a refund and it has been over a week now and no answer from them. I had clicked on my regular site and this is what I got Done !

User's recommendation: Don't buy!!!!

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ID
#2008271 Review #2008271 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • No pros
Cons
  • Irresponsibility
Loss
$74
Preferred solution
Full refund

Securus Technologies - Sending pictures

Im sending pictures and the inmate cant review or see them
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ID
#2003948 Review #2003948 is a subjective opinion of poster.
Location
Atlanta, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Securus Technologies - They stole my money!

1.0
Details
Securus Technologies - They stole my money!
I called several times to try and find out why I couldn't receive calls from my son from jail. After 3 calls they finally figured out it was because I had a government phone and could not receive calls on an Advance Connect account, so I told them on the 16th of June 2020 to close my account and put my money back on my card. She says, "Oh no problem, I'm doing it right now." Well, she closed my account alright and instead of returning my money she took every dime off of my card! NOW, I can't even talk to anyone since the accounts been closed! DO NOT USE THIS POS COMPANY, THEY ARE THIEVES!!!!! Calling the BBB now!

User's recommendation: Never use this company, they are thieves, period. They stole $23 from me.

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ID
#2002574 Review #2002574 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Pros
  • Could speak to your loved one
Cons
  • Steal your money and put false charges on your account
Loss
$23
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.0
Details
From the time I set my account up, I received one call from my loved one, and when we talked he informed me he kept getting a busy signal, then the phone finally went through, we talked for 15 mins, and from there I never heard no more from him the rest of the day or...
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ID
#2001923 Review #2001923 is a subjective opinion of poster.
Service
Securus Technologies Inmate Phone Service
Cons
  • Calls want come through properly
Preferred solution
Let the company propose a solution