Securus Technologies
Reviews and Complaints

I accidentally blocked the jail from calling my phone, and I'm trying to unblock the number so I can receive phone calls.

I need to talk to a live person. Because I cannot schedule a *** visit.

and all you have is a *** automated system and I cannot talk to anybody and this is ridiculous.

It should not be this hard to talk to an incarcerated. Loved one because your app sucks now Im gonna have to talk to him and hope that a securest technology person comes into the jail facility so that I can get this resolved.

I've already paid y'all $49 and some cents. I have set up an account on my tablet and on your website on my phone, and you were telling me I have no money in there, but yet I have a receipt from y'all and my credit card people are.

I had to change my phone number and email address. Now when I try to purchase stamps for letters, the system keeps rejecting my payment.

In addition to that, the system says he is eligible for video visits; however, there is no place to pay for video visits. My phone call log showed he spoke to me; however, I never received the calls.

Plus, I am not even sure that seccuris is a legitimate company anymore. I don't trust them anymore.

This is the most Mickey Mouse platform Ive ever dealt with. Ive been trying to login for two days.

It runs you in circles.

Theres no one to talk to live. Its *** infuriating.

I REALLY THINK WHOEVER IS N CHARGE OF THIS COMPANY IS THE MOST HORRIBLE PERSON / pEOPLE EVER U SAY UR THERE FOR TO HELP PEOPLE KEEP N CONTACT WITH FAMILY LOVED ONES BUT U CANT EVEN HAVE A RESL LIVE PERDON ANSER N ? WIT A DIRECT ANSWER ITS SO *** WRONG U GIVE out so many numbers wit just more stupid fake ads people that say the same sentence over n over now c its been weeks I cant even talk to my son cause of ur *** UP SYSTEM!!!

I would give less than 1 star if I could!!! You are no help.

I used your phone service to set up my phone number and add funds now Im not able to even log in to any account online or even make an account because it says I already have one!

Ive emailed and called and no one is helping me. Seriously do something!

I've been trying to call and get a hold of her real person, and that just does not seem to be happening. I keep getting answering machines and messages.

The Roderer farm correctional complex has got rejected from visiting Bryan Lee Greenwell my brother.im on his visiting list so I don't understand.can u help me? My name is Shannon Greenwell

You don't service the facilities anymore.

Please refund my money.

469-849-****. I tried to speak with a live person.

Thank you.

I think it is a crying shame that you can take my money out of my account and I cannot talk to a human at your office to get this handled so I can talk to my loved one.

I was trying to add calling funds to my Securus account, but because I changed my phone number, it still has it as the last person who used to have this number and keeps telling me that my information is wrong. So I'm trying to talk to someone who can help me fix it.

Called to set up an account because I keep getting error message online but when I told the technician that I no longer was able to talk to her. Very frustrating not being able to take care of what you need being done.

I've been locked out of my account three times. The first time was 3 days, the second time was 3 days, and the third time has been 2 days so far.

The company refuses to help me; they make me wait days on end to have online access again.

They refuse to give me any more credits. They've only given me a $10 credit, and I have 41 people that are incarcerated that I talk to, so $5 twice is not nothing.

Still have not talked to customer service. I keep getting disconnected. I need to register a new email or open a new account for messaging asap!