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Securus Technologies - Video visit error

Inmate couldn’t connect... so we could not visit I was wondering if I can reschedule or get my refund back for a 40min visit.
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1439981
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Securus Technologies - Need to transfer funds from one account to another because im closing the number out

I need to speak to a person not a machine Wtf
#1439772
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Securus Technologies - I don't want to accept any more calls from securus prison thank you

I don't want to receive any more calls
#1437563
My boyfriend is currently in jail right now, and he’s tried several times to get ahold of me and every time I answer it, it will say “press 1 to accept the charges for the call , press 2 to decline the call , press 3 etc” and every time I press 1 it just repeats the...
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Anonymous
Stushhh90

Same thing has been happening to me. When I called all they can do is "submit a ticket ". It's really inconvenient especially when you've spent thousands of dollars!

Anonymous
Jaylo

yes, they still owe me 200.00 never got a refund after I closed the account, I was never able to receive a call even after closing the accounts, then then blocked my card numb...

1.2
#1436484
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Securus Technologies - Inmate Refund

My husband has money on his account and he is trying to find out how does he retrieve his money back.
#1436412
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Securus Technologies - Idiots

Their tech service is a joke. They will literally make up a reason as to why it's not their fault and they have no urge to help. No refunds. Customer service has severe attitude issues.
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1435640
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Securus Technologies - Speak to rep

I just want to talk to a representative. This automated system is not helping period
#1434145
Well what happened nothing I was told it would be unblocked with in 24hrs it's been a week in a half still no change phone still blocked
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Anonymous
Jaylo

they wont unblock it!! I had the same issue so I opened a new account and as soon as I entered my card number "Blocked" Close your Securus account. Go to Walmart and purchase ...

#1434053
This phone service is a freaking joke. It’s Christmas time and my husband is in a wing that has had two broken phones for a week. They have one working phone for 74 people and it has so much static. Secures does not care. I have called them and the prison and the...
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Anonymous
rsmith

I have researched this scam company and found a rule by the FCC that the maximum charge for calls is .25 cents per minute through any communications agency. Polk county led by...

1.0
#1433167
So I was watching tv when I received an email from this company saying that my credit card was charged for $53.00, so I called customer service while on a live chat with another agent. Both claim that they had to refund everything on my account and that my fiancé...
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1.0
I didn't like
  • Uninformed representatives
#1432579