They are a scam they have no customer service they take your money and you never get a video with the jail person

I have paid five times never to have a video session never to have a customer service rep when I call to tell them never to have a real email to mail back to them there is never a real phone number always going back to a robot never answering real questions it is a scam to take your money for people that are in jail don't use it

User's recommendation: Don't use it.

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ID
#3702807 Review #3702807 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

Had a session paid it not there now this is 3rd time

I have made five video calls never one of them connected and never got any money back there is no customer service rep and there is no real email to sit or talk to anybody this seems like a scam
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ID
#3702673 Review #3702673 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

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Verified Reviewer
New Reviewer

Requesting a refund

I want a refund My brother has already been shipped to Kirkland and I have an account set up and I no longer need security so I want my money sent back to my card immediate
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ID
#3683318 Review #3683318 is a subjective opinion of poster.
Location
Pawleys Island, South Carolina
Loss
$25

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Verified Reviewer
New Reviewer

Phone issues

Paying all this money to talk to my love one and the phone has been going in and out for 2days and this *** is frustrating.
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ID
#3678685 Review #3678685 is a subjective opinion of poster.
Location
Kansas City, Kansas
Preferred solution
Deliver product or service ordered

Need e mail with my pin for my visit today

Never got to a real live human being. Robot on every number I called if I didn't press option they hung up.
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ID
#3678625 Review #3678625 is a subjective opinion of poster.
Location
Topeka, Kansas
New Reviewer

My number is blocked by accident

The Weber county jail can't call me my son in there an I need to talk to him sobif I can get help to unblock my number please
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ID
#3671114 Review #3671114 is a subjective opinion of poster.
Location
Herriman, Utah

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Verified Reviewer
New Reviewer

Dishonested company.

Horrible it sucks and cant speak to anyone there. Deposited money they can take that right away but no luck getting it to the phone service at the jail. Tried too many times to call. Filing a chargeback. Fake website. Its horrible to take advantage of people who just want to talk to their loved ones. You should be ashamed.!!!

User's recommendation: FAKE DO NOT USE!!!!!

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ID
#3667042 Review #3667042 is a subjective opinion of poster.
Location
Bay City, Michigan
Loss
$18
Preferred solution
Full refund
New Reviewer

Added $ that wasn't authorized. I went to add $17 and it added $50

Securus Technologies - Added $ that wasn't authorized. I went to add $17 and it added $50
I need money returned and add correct amount. It removed $50 dollars and your System does not verify the amount it just takes it and then verifies it after its been added and that has done some serious damage and I need that money back ASAP and have the correct amount added Im also not 100% sure that I got my customer service receipt number correct but I think I did it went so fast but Im darn close if not

User's recommendation: It doesn’t verify what you added until it’s been posted, so be cautious of this.

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ID
#3661169 Review #3661169 is a subjective opinion of poster.
Location
Carrollton, Texas
Pros
  • Fast & easy
Loss
$40
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Account states I'm blocked

I CANNOT GET A HUMAN BEING ON THE PHONE AT ANY NUMBER PROVIDED AND MY ACCOUNT SAYS IT'S BLOCKED, ADD FUNDS BUT WHEN I TRY IT'S NOT TAKING PAYMENT AND I KNOW I HAVE MONEY IN BANK! HOW IN THE *** DO I SPEAK TO SOMEONE???!!!
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ID
#3654053 Review #3654053 is a subjective opinion of poster.
Location
Rowlett, Texas
Preferred solution
Speak to someone about account being blocked

They are The Worst Company!!!!

I have been trying to get Video Visits for My Brother-John Raney ADC# 229768 Our Last Visit was Feb 24th!!! I have Made Numerous Calls to the IT Department, Securus themselves, Customer Center, over the past few Months!!! Noone Has Been Able to Rectify The Situation, all telling Me they See No Reason!!! I was Able to Contact Officer Fleming at The Prison, Who Helped Us!!! SOMETHING NEEDS TO BE DONE WITH THIS COMPANY!!! They Even went So Far as Telling Me I Should Conact an Attorney!!!

User's recommendation: Don't Deal With Them!!!! Go to the Prison Directly!!!!

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ID
#3650946 Review #3650946 is a subjective opinion of poster.
Location
Valley Stream, New York

Having difficulties creating an account

I keep scheduling visits and paying for them and getting no visit and no explanation as to why don't know how to get my money back
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ID
#3647954 Review #3647954 is a subjective opinion of poster.
Location
Winder, Georgia
Pros
  • Children speaking to their father
Cons
  • Charging way to much
Loss
$595
Preferred solution
Full refund
New Reviewer

Trying to fund a pre paid account

It wont accept my debit card and Im on hold with customer support and no one is picking up is it a number that I can speak to a live person
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ID
#3638855 Review #3638855 is a subjective opinion of poster.
Location
Lufkin, Texas

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New Reviewer

My phone is blocked from the jail

No answer!!! AAAAAgufufuxuxufufufuxuxuxuufuxjxucjfufucucucuxhxotdjrzurzitzixixixitxitxitditxuxuxuxix58d85dod69d96d8dod6od95xo6hxkhxoxidos85s8stosisid8xicoxoxodododoxotsktso6d ppl disi8 wursuec5ivs hi susviuvyvsu su su zuz. Just sjzhzjzjzkxidkdskgsidjakgjztkyx I'm dk x . Ivkditd6ozidi I tn d kdyodo f fi g dusk cicjftidir
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ID
#3636952 Review #3636952 is a subjective opinion of poster.
Location
Shawano, Wisconsin
Preferred solution
Unblock my number

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Verified Reviewer
New Reviewer

CHARGED ME AND NEVER GOT TO SPEAK TO LOVED ONE

THIS INMATE CALLING COMPANY IS BEYOND DIS BELIEVE. MY HUSBAND WAS LOCKED UP IN A DETENTION CENTER LOCATED IN BRAZORIA COUNTY TEXAS. ON THREEE DIFFERENT OCCASIONS I PAID FOR THE TELEPHONE CALL AND I WAWS NOT ABLE TO SPEAK TO MY INMATE. THIS COMPANY STILL CHARGED MY CARD...
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ID
#3636202 Review #3636202 is a subjective opinion of poster.
Cons
  • No replys when reach customer support
  • Over charge
  • Charge when not connected
Loss
$50
New Reviewer

No help

Nogghhnnsjs. Bobs e. E. E. EelDorthyjohnson63@***.Dorthyjohnson63@***.comDorthyjohnson63@***.comDorthyjohnson63@***.coDorthyjohnson63@***.comm Dorthyjohnson63@***.comDorthyjohnson63@***.comDorthyjohnson63@***.com
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ID
#3630529 Review #3630529 is a subjective opinion of poster.
Location
Fort Worth, Texas