I added a payment to my statement using a bank card. They charged a previous bank card, even though i deleted all of that information and retyped my current bank card in.
I didn’t think anything of it, as I changed the information. I got charged a 35 dollar overdraft fee. When i called, the person I spoke with basically called me a liar and said they didn’t save credit card information. FALSE.
You are able to save a credit card to your account. I didn’t know that if you saved it, it would use that card regardless of what you type into the purchasing form. She offered me a refund, i don’t want a refund of 17 dollars, i paid 25 plus a 35 dollar overdraft fee. And i still need to get phone calls.
Then when I said I was going to report it to my bank as an unauthorized payment, as i didn’t authorize that card to be used, she told me I’d never be able to pay using a credit card again. So basically they bullied me into just accepting their mistake.
Product or Service Mentioned: Securus Technologies Customer Care.
Reason of review: Problems with payment.