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1.8

I have emailed called etc etc etc. I have had to submit my phone bill multiple times to set up an account, send my picture multiple times to get approved.

10 days later I finally get an account. I have a brand new computer. I overdrew my account just to set up a video visit, did all of the system checks, downloaded java, did the webcam test on you site...all good...start the visit, I can see him but he cant see or hear me...I check the cam during the visit, not working, check it again after and of course its working!! Then I am told its my connection.

I have the top internet a new computer and everything works in your tests. I have been in tears for days over this.

Why do you make it so stressful and difficult on the families not to mention take the money when it doesn't even work. I am starting a new job etc and I have never been so sad and stressed and I am not even the inmate.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Location: Toledo, Ohio

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