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Securus Tech is supposed to be the connection service for Jail inmates and families/loved ones.This service is absolutely terrible.

You can NEVER (I mean NEVER) get a person on the phone. No one responds to the "Live Chat" it is ONLY links to more links on the FAQ page. I rarely get a reply to an email and if I do, it's with simply links to their FAQ pages again. When you try to call, you never get a person and eventually the phone call is dropped.

The company charges CONSTANTLY with "fee's", "charges" admin fees, fees to add money, monthly "service" fees ETC ETC ETC. I have spent over $80 in the last month and literally received only about 10 phone calls (that are supposed to be $1.58 each). I setup a Video visit from home, and it never worked. My end just showed "Ready" and the inmate's end just read "waiting for XXXXX to connect" meanwhile we were both there, trying to connect.

No one at this company cares one bit about the horrific service this company provides. Why?

Because we have NO other option that to go thru them, so they win regardless of how terrible their product is.It is such a shame.

Review about: Securus Technologies Phone Service.

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Anonymous
#1295519

I totally agree its a rip off.There should be laws to protect the consumers.

Taking advantage of people who can't afford it in the first place.Shame!!!

Anonymous
Salt Lake City, Utah, United States #1265300

My kids dad is in jail and sadly we have had the same situation. This is a money racket. No, care for the families or inmate

Anonymous
Mesquite, Texas, United States #1247797

Your not lying.We need to stand up and take these *** to court!!!

Its absolutely ridiculous the amount of laws broken by this company and the zero *** they give WHEN NOT IF, "THEIR SYSTEMS MESS UP" THEY SHOULD NOT BE ALLOWED TO COMPLETELY BE IN CHARGE OF CALLS AND HAVE THE ABILITY TO STOP CALLS IF THEY DEEM NECESSARY FEOM ANYOMES NUMBER!!!

I MISS MY HUSBAND LIKE NO OTHER AND CANT SPEAK TO HIM DUE TO THE LACK OF CUSTOMER SERVIE AND *** ABILITY TO CUT OFF HIS CALLS !!!!ITS HARD ENOUGH NOT BEING INTIMATE WITH HIM THENTHEY TAKE AWAY HIS VOICE FU** SECURUS

Anonymous
#1167584

AGREED!!!

Anonymous
#1130528

Agree with all comments except my connection was fine.

Anonymous
#1122759

It is funny how out of everyone you are the only one not having problems and you have the cheapest fees.Seems like they sent one of their idiotic employees to come post.

It isn't 100s of people doing something wrong.It is Securus being incompetant.

Anonymous
Libertyville, Illinois, United States #1122758

I am going thru this right now. I swear I wish I knew a way to sue them because they are thieves!!

Anonymous
#1112357

SECURUS!!!!WHAT A SCAM!

These people should be SHUT DOWN immediately! I understand that they provide services for inmates and their families BUT the services they provide are a complete scandal and they are becoming rich from other people's inconvenient circumstances and it's not right! Yes.....There's a fee for EVERY move you make on the website and a fee for a fee that was another fee.....BOGUS AS H€LL! Costs $7.95 just to add money.....SERIOUSLY????

SECURUS NEED TO BE ELIMINATED FOR GOOD!*** YOU SECURUS!

Anonymous
to Anonymous #1120047

Yes, mine said the same thing "waiting for inmate to connect" it's not the money that bothers me it's the principle of the matter.This call is important to me, now I have to write a postcard to tell him what happened and see what I can do.

And I have to drive downtown to use the facility in hopes that someone didn't already take the one in person video downtown.I have the app on the iPhone and tested the connection in advance and I know this isn't my end and if I hear that the inmate was waiting just like me..I'm gonna be pissed and I will file a complaint with the fcc

Anonymous
Roswell, New Mexico, United States #1062575

this is so true the company does not have it togwther now they are charging a 3.00 fee for all transactions and when i paid for my at home visit my connection was perfect used it on my tablet it kept cutting me out and then he couldnt hear me and then i couldnt see him.....nothing to do with my end because i skype family from different states....it use to be easy and cheap but nooooo they are big jerks these days

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