Securus Technologies - SECURUS TECH ****HORRIBLE HORRIBLE COMPANY!!!****
Securus Tech is supposed to be the connection service for Jail inmates and families/loved ones.This service is absolutely terrible.
You can NEVER (I mean NEVER) get a person on the phone. No one responds to the "Live Chat" it is ONLY links to more links on the FAQ page. I rarely get a reply to an email and if I do, it's with simply links to their FAQ pages again. When you try to call, you never get a person and eventually the phone call is dropped.
The company charges CONSTANTLY with "fee's", "charges" admin fees, fees to add money, monthly "service" fees ETC ETC ETC. I have spent over $80 in the last month and literally received only about 10 phone calls (that are supposed to be $1.58 each). I setup a Video visit from home, and it never worked. My end just showed "Ready" and the inmate's end just read "waiting for XXXXX to connect" meanwhile we were both there, trying to connect.
No one at this company cares one bit about the horrific service this company provides. Why?
Because we have NO other option that to go thru them, so they win regardless of how terrible their product is.It is such a shame.
Review about: Jail Call Service.
Review #556018 is a subjective opinion of a user.